Zaxbys Complaints & Reviews

Complaint Rating:

I have been a customer at this particular store for over 3 years. At first everything was great. My last 3 visits, in the last 2 months, well, let's just say strike 1...strike2...strike3...you're out! When I started spending my money at Zaxbys, I always got a thank you. My food was hot and fresh. And a manager was always there to make sure everything was great! Now, it seems like, they just try to get me out of there as quickly as possible. No one ever says anything to me, except the order number now. My food tastes like its almost recooked. And I'm not sure this particular store...

Complaint Rating:

I work at zaxbys and my manager has been saying inappropriate things to me. He is the general manger he is 24 and I am 16 I know I should tell him to stop but I am passive but I'm concerned that this will become an even bigger problem next time he does something I don't like I plan on speaking up but as of right now I am really scared to go to work!!...

Complaint Rating:

Went to our local Zaxbys today for a grilled chicken salad and a order of mushrooms. When I got my order home and went to eat I realized the chicked was still froze in the middle and not cooked through. The mushrooms were dripping in oil. I called to complain and got hung up on three times. I ended up having to call there corp office and filed a complaint and plan on informing our local health inspector....

Complaint Rating:

Our order was grossly mismanaged. When we called to let them know they forgot half of a 40.00 order, and gave us no condiments, napkins, forks... the manager was extremely rude, saying that its the customers perogative to ask for condiments and utensils. Did not offer to replace the food, never offered a refund. Unbelievable. We will NEVER go to this particular frachise again....

Complaint Rating:

ordered a nibbler meal and exchanged the fries for onion rings. when i got the onion rings i din't get the zaxby sauce with it. they said when you change something the sauce doesn't come with it which is stupid!!! the fries and onion rings are the same price. the sauce is part of the onion rings . the girl that was helping us was rude acting and i am not satified at all!!! I called in and talked to a lady she took all information down. Haven't heard from anyone yet. I told her i wanted someone to call me or email me and let me know the rules and policies of zaxbys i asked her and...

Complaint Rating:

Drive through worker asked us to repeat our order several times, she was very difficult to understand, highly impatient. When we aproached the window we made sure that she got part of our order correct. Instead of saying yes or apologizing she blatantly argued and was very rude and unfriendly. After getting our food, it was still wrong! We will never go back there...

Complaint Rating:

I used to work at a zaxbys here in augusta and just let me say that the managers need to get there acts together...occasionally rude to customers and just becuz i left on bad terms dont mean they have to yell at each other when i go into the place to eat...it's like they are warning everyone up there that i am there and gonna start stuff...for one i will not do that and two i didnt do anything to anyone so they need to chill...other than that...the food is awesome but the crew is not...well most of em......

Complaint Rating:

Went in there me and my spouse and children and order food was scared at and talked about made us feel uncomfortable. They act like they were cleaning the dining room just to look at us. I also work in a fast food restaurant u should not treat ur customers this way....

Complaint Rating:

I love zabys ...but lately at the store in my town ..today in fact ...i ordered dinner ...the chicken had been fried in over fried grease or chared grease and the toast was not toasted..the frys were raw...so ..so much for dinner tonite..i do not want to drive all the way back to see if they can get it right...Tonite was a bad impression on zaxbys...They also gave me no reciept..so i have to go to phone book or 411...sad..zaxbys is good when prepared their policy way ..cleveland tennessee is really slacking...on their franchise..there have been times they served regular bread ...not texas toast...

Complaint Rating:

my husband went to get me the cajon chicken sandwich and come back with a kickin chicken.. my husband is hispanic and speack very good english.. i call the manager becaues the did not want to fix my sandwich he said that it is what your husband ordered..my husband said that some one even spoke spanish to him, he told them in spanish and they just act like they did not want to do anything he said it even took 20 min to get what food he did get...

Complaint Rating:

I was forced to sign a restraining order along with the rest of the management team against my on again off again boyfriend. It seemed ridiculous, but I really wanted to keep my job so i agreed without hesitation. Truth be told he was a good customer until someone in the kitchen who we will call "jason" made him a finger sandwich meal that needed a straw. The entire box was full of sauce we have pictures to prove it. Now my sometimes boyfriend was angry no doubt. To make a long story short my boss didn't do anything about this so "jason" is obviously more important to my...

Complaint Rating:

Came thru drive-thru on 6/30 @ 2.00. The employee taking my order couldn't get any of the order right. I said only tomatoes and shredded cheese, she came back with ok no tomatoes or shredded cheese. I said no with only tomatoes and shredded cheese. She then said (very rudely, almost yelling) yes we have your order correct. (Didn't sound like it to me) when i got to the window she popped her head out and blurted an amount.. and i said what did you get on the salad.. all i got was a rude stare my direction. I said fine ill take my business elsewhere. I have never had such a problem ordering...

Complaint Rating:

Went by drive in window, could not understand lady, she got order wrong and when I tried to ask for napkins and she shut the window in my face before I got finished asking....