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USAA Insurance Complaints & Reviews

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USAA Insurance - False price quotes

Posted: 2015-03-16 by    lou1908
Complaint Rating:  0 % with 0 votes
As a veteran I requested an auto insurance quote from USAA so that I could lower my current monthly cost for insurance. Their site quoted a rate that was reasonable and lower than my current monthly expense. I was told there would be a one time fee of $35 added to the first payment, a setup charge. When I got my bill the monthly amount was $30 higher than quoted. When I questioned USAA they indicated they moved me to an accelerated payment cycle, 5 months to pay instead of six, which increased my monthly cost over what I had been paying at my other company. My complaint is that I should have bee...

USAA Insurance - Failed to Pay Claim

Posted: 2014-10-08 by    S Rex
Complaint Rating:  0 % with 0 votes
Dear Maj. Gen. Josue “Joe” Robles Jr,

USAA provided Renters Insurance to our Tenant
and we have made repeated efforts though your claims department to cover the
cost of Medical bills for our cat due to your tenants negligence in allowing
their dog to get out of their kennel and attack our cat.

We where more than reasonable in our attempts
to collect only part of what it cost us to care for our cat, moving forward we
will demand payment for everything that our state statute allows.

We have received your...

USAA Insurance - Texas, San Antonio - Failure to pay for damages

Posted: 2012-04-03 by    c0mooga
Complaint Rating:  0 % with 0 votes
I was hit by __________ whom is insured by USAA on a Friday evening coming home from work when Miranda topped a hill on the wrong side of the road and collided with another car then hitting me. The accident was determined to be her fault by 3 witnesses and the police dept in Nolensville TN. My vehicle was deemed totalled by USAA and an offer was presented to me 17 days later. I did some research and found out that they were using after market parts on the estimate which made the savage value higher than what it sure have been if i decided to keep the truck. They also low balled my truck (provided...

USAA Insurance - Worst Insurance company

Posted:    K bee
Complaint Rating:  100 % with 6 votes
Some car hit my car while going 40 mph on a local road. The police report clearly identified the other driver at fault and I gave my verbal statement to USAA which they recorded. They told me they will need a similar statement from their insured (the guy who hit my car) - before authorizing the autoshop for repairs. They instruct me to get an estimate from the shop and i do that as well. I have called USAA several times to see if they have been in touch and its been over 10 days. They keep saying that they have not been able to get in touch with their insured hence my car can't be repaired....

USAA Insurance - California, Carlsbad - Rate Increase

Posted:    blc4expert
Complaint Rating:  93 % with 14 votes
I have been insured by USAA Insurance for over 40 years with no accidents and no tickets of any kind. USAA just increased my vehicle insurance premium by 47% effective 1/1/2010. Their explanation is that they have decided to recalculate California premiums on the basis of their overall California loss experience – and not just on the drivers record or other use categories. Their notification came too late for me to find a new carrier but I certainly will before the next renewal date. They made a real stupid M.B.A. pricing micalculation....

USAA Insurance - Unauthorized billing

Posted:    Erik
Complaint Rating:  50 % with 2 votes
We became USAA customers in 1998 and after a short while had our auto insurance, banking and renter's insurance with them. In the 7+ years we had the renter's policy we made 4 small claims totaling less than $2500 (wind damage on 2 occasions, for the 3rd our cat trashed the wallpaper in a hallway, #4 our dog scratched the mailman).

Shortly after the last claim (totaling about $150) we received a letter from one of USAA's underwriters stating our policy was being canceled due to 'frequency of claims'. We protested and even had the support of the company's...

USAA Insurance - Fraud and cheating

Posted:    Valerie
Complaint Rating:  100 % with 5 votes
Whilst serving our country in Iraq my son a US Marine found the car of his dreams online. He purchased the car and we took it to him upon his return to Camp Lejuene in Jacksonville, NC. Whilst driving it in Jacksonville he was sideswipped by another person and extensive damage was done to the car. The other party was found at fault by the police and ticketed for the accident. USAA was the insurance company for both parties.

The car was independently valued and declared as a total loss. USAA wants to settle the claim for $5000 less than the car was valued at. They refuse to negotiate....

USAA Insurance - Only the bottom line

Posted:    Stuck Expat
Complaint Rating:  100 % with 3 votes
The whole experience using USAA MoversAvantage and related services has been horrible. We are in the final stages of signing off on a real estate deal using exclusive USAA services and when we are about to finalize the USAA loan and USAA insurance needed to close the deal USAA decides it does not want to insure any more houses in the county the county we put a down payment on a house. (shown to us by the USAA Real Estate agent). This is coming from the company that solicited us to use their Real Estate Relocation Service, use their USAA mortgage Company and their USAA insurance. We really have a...

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