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auto insurance
Have left messages for claims dept for 5 days now and no one will call back
Keenan adjuster ext 33835
joslyn claim manager ext 34442
evrey day at least twice a day i leave a message
when i call in and ask for someone else they foward me back to keenan and joslyn
Today is november 2nd 2023
I started calling october 26 2023 and still no call backs
Autocar accident
I am writing to file a complaint against Rhonda (the adjuster) from USAA Auto Insurance Company regarding Accident Claim #[protected]-800. On August 26, 2023, a car accident occurred in a garage when another vehicle collided with mine on the driver's side. Both cars were making a right turn, but the other vehicle had a yield sign. I had a right-turn sign...
Check
I am allowed to transfer a certain amount of funds from my account to another domestic bank every 24 hours. USAA has went out of its way to stop me transferring that amount. I have called repeatedly and complained. I was assured each time it would be fixed. This never happened. I did the live chat they could not address the issue. I asked for a call back. Never happened. I have been with USAA for over two decades and I will be cutting all ties very soon. I also canceled my auto insurance. Still haven't received my rebate. I canceled my property insurance. USAA still took out the funds. I had to dispute the transaction. Now tell me this bank values its members. I don't think so!
USAA Auto Insurance Claim
My wife, Melissa, and I leased a brand new Volkswagen ID.4 in July. She left it in an overnight airport parking lot and someone scratched up the right side rear door while it was parked there. As soon as we noticed it we called USAA. Even though we were upset at the damage to a brand new car I didn’t worry because from my previous experience with USAA...
Insurance claim, need rental vehicle
My truck was damaged by driver with USAA insurance. I was told that I could get a rental vehicle by adjuster Michael at [protected] ext 78776. He authorized a car with Enterprise in Dripping Springs, Texas. This location does not have any cars only trucks and SUVs. What I need is a truck. My truck is what was damaged. Michael promised to call me back within 30 minutes today about 1115. It his now 3:04 and nothing. My claim is [protected]-801.
My phone number is [protected] secondary my wife's Phone is [protected]. I need replacement rental for what was damage today.
my email is [protected]@gmail.com
Desired outcome: A rental truck today to use until my vehicle is repaired.
Banking service
USAA closed my account on short notice before I secured a bank account to transfer my money to on July 18 and sent checks to my stateside mail address instead. These checks were not accepted by my new bank because of not having my full name on them. They are big on full names here in the Philippines. I returned the checks on september 23 and have not heard from them.
My account was closed by USAA after 15 years for no apparent reason. My account funds were sent via checks with the wrong name to be deposited into my new bank account here in the Philippines. I returned the checks but no response from them. I suspect it will just expire without me recieving my money and USAA pocketing $5,000.
this is about my auto insurance canceled
I am a 23 years and 4month retired Air force member who been with Usaa every since 2005. I recently reopened my car insurance coverage in Aug I paid $218. after i tryed to call usaa.for my next payment due, I was told that the policy has been canceled because of non payment. I had auto deduction thinking that it was paid.So i offered to reinstate my...
Read full review of USAAClaims
Claim # [protected]-807***Policy Holder** Lawanda Y. Thompson My name is Joyce Hickman, and the above is the claim # I have with USAA, in regard to your policy holder. The date of loss August 31, 2023. I have called everyday 2-3 times a day, attempting to get this resolved. My claim was assigned to John (ext 78806), and he has NOT returned any calls in...
Read full review of USAAInsurance homeowner
August 22, 2023, reported water leaking into home from roof top over upstairs bathroom from night thunderstorm. Went into attic found a water leaked into insulations and a cracked board in roof top, fixed area above to roof top stop leak. Ceiling cave into bathroom tub area drywall plaster and sheet rock along with wet insulation. Insurance company sent out...
Read full review of USAAInsurance
USAA IS ABSOLUTELY TERRIBLE. My policies were canceled bc they did not put my auto on autopay as discussed. Then my homeowners insurance had a change that caused my premium to go up 2 dollars. They sent me a bill apparently for 1 dollar of the remaining balance, when my insurance is paid by my mortgage company in escrow. So no I didn't look for a statement...
Read full review of USAAHold on certified check
Hold on Certified check from another Federal Credit Union for 7 days. This is an excessive time. The deposit is to pay off a debt to USAA. They keep raising the interest every day it is not paid off. They should not hold the funds so long and keep raising the interest on my loan. They refuse to release the funds until the 24th of Oct. They don't seem to trust another Federal Credit Union (Navy).
Desired outcome: Get funds released to pay off loan.
Auto insurance claims
I have been a member of USAA for 28 years and never had a problem until recently. I have 3 complaints against USAA. 1. I have a claim open for over 5 weeks for rock hitting a windshield on a rental car. I submitted the vehicle information, dealership info, and police report, and I thought it was resolved. I received a call from the dealership that I had to...
Read full review of USAACar Insurance
After 20 years of being with USAA and only ever having a single small parking lot accident in that 20 years USAA wouldn't let me renew my insurance unless I paid $4000 up front. I guess there was an issue with a payment and the automatic payment I had and they canceled the insurance. After 20 years with them they wouldn't help at all. It was either I pay the $600 i owed them, which I did, and then $3200 up front or no insurance. I guess USAA is only for the rich.
Identity theft, data breach and associated fraud
I am going to term this; How to leak customers data (documented) and then hold the customer (33 year member) accountable for a $20K fraud in less than 3 calls. We have been dealing with this fraud that was committed against our account through an elaborate series of complex activities including setting up a fictious checking accounts, attaching our USAA...
Read full review of USAAClaims/people handling case
I filed a claim on 9/11/2023 in which soon as Usaa authorized repair shop did a estimate they deemed it totaled flat was placed a week before in which nobody had reached out to me didn’t know of it until the day copart took possession of my vehicle and title and gave the ok to pay since then it has a living hell communication is horrible someone fumbled my...
Read full review of USAAAuto insurance
I asked for renter's insurance to cover me when I rent a car any reason period. This is not what I was given. I was given renters insurance to cover me only when my car is being repaired for a reported accident claim. other than having my car repaired during from a reported claim. You don't have an email address, your office is now closed and my insurance...
Read full review of USAAUSAA Meddling
We have received calls supposedly from "Social Services" [protected]) several times saying that they were calling because I was "vulnerable" asking if I could care for myself, was I able to cook, etc,. etc., The calls were directed to my wife. She answered that I was not vulnerable and asked why we were receiving such inquiries.
The reply was that USAA had called them and reported a bank account intrusion. My wife told this person that I was suffering form the Chinese virus at the time and it was NOT that I was vulnerable but rather it was USAA because USAA failed to protect our accounts.
As a result we closed our savings, checking and credit card accounts with USAA because we lost complete faith in a company we had been customers of since 1965.
We are going to buy a new car soon and I was going to ask USAA for a loan. But I will not after this last episode of USAA malfeasance.
Desired outcome: Please cease and desist from contacting social services or anybody else about my inability to take care of myself. I am doing just fine without any outside meddling.
Employee
USAA employee Vanessa fraudulently took $15,500.00 out of my account. She poor and unprofessionally handled my claim. Vanessa is not trained to work with any claim and should immediately be removed.
This caused a problem for my disabled daughter who could not used her money to purchase seizure medications over the weekend. My daughter life is in danger/ I cannot purchase gas, food, or other items needed.
Desired outcome: The resolution is to void the transaction with my bank and then complete the agreement in th claim.
USAA Casualty
Garrison Casualty and Property Insurance, authorized to transact and issue coverage in the State of Texas, have been extremely negligent in processing my latest claim. It has been over 45 days since the initial submission of the claim, thus, the company has violated statutory provisions which are regulated by the Texas Department of Insurance. Despite numerous complaints, contact requests, and warnings of litigation, the insurer continues to neglect their insured.
USAA Insurance (vehicle)
We are a car repair & sales business. We recently repaired a car for a USAA customer. The cost to us is $10,907.00. All started on July 9th. We have gone round and round trying to get paid for this. They told us they mailed a check to the wrong address and would re-issue. Now they say there has been no check re-issued. Everyone that we call says to call someone else and then they transfer the call & it hangs up on you. Terrrible customer service. Nobody is willing to do anything to help
Desired outcome: want paid for fixing this vehicle
About USAA
USAA Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with USAA. Make it specific and clear, such as "Unauthorized Account Charges at USAA" or "USAA Insurance Claim Delay".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific services or products you used, such as banking, insurance, or investment services. Describe the nature of the issue, including dates, amounts, and any relevant policy or account numbers (avoid sharing full personal account numbers for security reasons). If you attempted to resolve the issue with USAA, include the steps you took, the responses received, and the timeline of events. Explain how this issue has personally affected you, such as financial loss or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with USAA, receipts, or statements. Do not include sensitive personal information like social security numbers or full account numbers that could compromise your security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from USAA, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to the best of your knowledge.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against USAA on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with USAA.
Overview of USAA complaint handling
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USAA contacts
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USAA phone numbers+1 (800) 531-8722+1 (800) 531-8722Click up if you have successfully reached USAA by calling +1 (800) 531-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 531-8722 phone number Click up if you have UNsuccessfully reached USAA by calling +1 (800) 531-8722 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 531-8722 phone numberCustomer Service+1 (210) 531-8722+1 (210) 531-8722Click up if you have successfully reached USAA by calling +1 (210) 531-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 531-8722 phone number Click up if you have UNsuccessfully reached USAA by calling +1 (210) 531-8722 phone number 5 5 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 531-8722 phone numberCustomer Service+1 (800) 472-8722+1 (800) 472-8722Click up if you have successfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 472-8722 phone number Click up if you have UNsuccessfully reached USAA by calling +1 (800) 472-8722 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (800) 472-8722 phone numberIndividual Retirement Accounts+1 (877) 899-6325+1 (877) 899-6325Click up if you have successfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (877) 899-6325 phone number Click up if you have UNsuccessfully reached USAA by calling +1 (877) 899-6325 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (877) 899-6325 phone numberTrust Services+1 (800) 258-4060+1 (800) 258-4060Click up if you have successfully reached USAA by calling +1 (800) 258-4060 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (800) 258-4060 phone number 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Team+1 (210) 456-6310+1 (210) 456-6310Click up if you have successfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 456-6310 phone number Click up if you have UNsuccessfully reached USAA by calling +1 (210) 456-6310 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 456-6310 phone numberAccessibility+1 (210) 282-1888+1 (210) 282-1888Click up if you have successfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have successfully reached USAA by calling +1 (210) 282-1888 phone number Click up if you have UNsuccessfully reached USAA by calling +1 (210) 282-1888 phone number 0 0 users reported that they have UNsuccessfully reached USAA by calling +1 (210) 282-1888 phone number210-531-USAA210-531-USAAClick up if you have successfully reached USAA by calling 210-531-USAA phone number 0 0 users reported that they have 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USAA emailscustomerservice@usaa.com100%Confidence score: 100%Support
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USAA headquarters9800 Fredericksburg Road, San Antonio, Texas, 78288, United States
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