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9800 Fredericksburg Rd
San Antonio
United States - 78288
Customer Care
1 800 531 8722 1 0
1 800 531 8877 0 0

USAA Complaints & Reviews

USAA - Texas, San Antonio - Auto Insurance

Posted: 2015-11-27 by    Mr. Legree
Complaint Rating:  0 % with 0 votes
USAA representative took out an unauthorized payment from my bank account and caused my checking account to go into the negative. I found out about this while I was buying groceries at wal-mart for thanksgiving. After being totally embarrassed, I call them and was told that there was no supervisor...

USAA - Flood insurance

Posted: 2015-11-24 by    Schmoo11
Complaint Rating:  0 % with 0 votes
I have every insurance possible as a active duty member always deployed because of my particular job. I decided to get flood insurance after being told it would cover me when others wouldn't over pipes bursting and storms. I took this out last month. I returned from travel this month (the policy...

USAA Auto Insurance Co. - Texas, San Antonio - Auto Insurance

Posted: 2015-11-03 by    Air Phelps
Complaint Rating:  0 % with 0 votes
USAA Auto Insurance has performed miserably I have been a USAA member for 43 years and paid a premium for all my insurance needs because I felt that their service would be the best if ever needed. I was wrong. I had my first claim on Friday October 23 – my personal auto was in an accident....

USAA - Auto Insurance filing a claim

Posted: 2015-10-14 by    Reviewer88855
Complaint Rating:  0 % with 0 votes
If you wish to know the definition of a stupid bureaucracy run by those who were dropped on their heads as children, I suggest you have insurance with USAA. Because their computer has my home and cell phone numbers reversed, I cannot put in a claim for a broken windshield. I have farted around...

USAA - Florida, Tampa - Auto Insurance unethical behaviour

Posted: 2015-10-04 by    Reviewer25981
Complaint Rating:  100 % with 1 votes
In August 2015, I was rear ended by an insured motorist. The at fault insurance company paid for my rental car while my auto was in the body shop. I had to pay $500.00 to get my auto out of the body shop. My insurance company is suppose to be taking care of the matter with dealing with the at...

USAA - Auto Insurance - Insurance claim

Posted: 2015-09-24 by    Reviewer59116
Complaint Rating:  0 % with 0 votes
There was damage to the vehicle at the gas door, then the car stopped running.
Tow truck came so much later to tow the vehicle to the nearest shop, but then the shop was closed.
Out of pocket paid for the car to be towed closer to the house, waited over a week, for the vandalism...

USAA Credit Card - Texas, San Antonio - Refusal to take payments over the phone

Posted: 2015-09-24 by    Reviewer47081
Complaint Rating:  100 % with 1 votes
My husband and I have a cancelled credit card through USAA. He is the primary user and I am listed as an authorized user. I have called repeatedly and had my husband get on the phone to authorize me to be able to pay---yes pay--on the account. Now mind you these are automated systems in every...

USAA - Service

Posted: 2015-09-13 by    Reviewer53754
Complaint Rating:  0 % with 0 votes
Today there was some sort of anomaly pertaining to maintenance that resulted in my debit card not working. Not only did I get hung up on twice but I was on hold for 45 minutes only for them to lie and say they sent out an email detailing "routine" maintenance. They never have a straight answer...

USAA - Florida, San Antonio - Lies and deceptive practices

Posted: 2015-06-10 by    JonesMikeMart
Complaint Rating:  100 % with 2 votes
I am a previous USAA employee of 15 years and a Iraqi Freedom/Enduring Freedom combat veteran. I suggest any soldier considering them to think twice. State Farm or Allstate will be just as good if not better than this company. I had a simple jewelry claim. My wife's wedding ring broke in...

USAA Auto - Pennsylvania, Aston - Auto Claim

Posted: 2015-06-02 by    Unhappy Customer1267
Complaint Rating:  0 % with 0 votes
I was hit by a driver who had USAA has an insured. I was directed by my insurance company to submit a claim into USAA. USAA contacted me stating that they had tried to contact the woman who hit my car, however she did not respond to their voicemails. Since the insured did not respond to USAA's...

USAA - Disregarding Claim

Posted: 2015-04-20 by    dismayed223
Complaint Rating:  100 % with 1 votes
I was hit by an insured party of USAA, she was backing out of a driveway, she admitted fault to USAA. They have delayed, asking for a second inspection for both of our cars. They continue to elude any type of reconciliation with my car and they still haven't resolved liability even though...

USAA - Arizona, Tempe - Customer Service

Posted: 2015-04-10 by    kim Tho
Complaint Rating:  0 % with 0 votes
I called to get information and spoke to Rene Medellin who told me three different stories as to where my documents were. I work for a mortgage co and needed flood insurance to be sent to me for my client. He told me the client did not pay for it, then he told me they did not get the signed...

USAA Insurance - False price quotes

Posted: 2015-03-16 by    lou1908
Complaint Rating:  0 % with 0 votes
As a veteran I requested an auto insurance quote from USAA so that I could lower my current monthly cost for insurance. Their site quoted a rate that was reasonable and lower than my current monthly expense. I was told there would be a one time fee of $35 added to the first payment, a setup...

USAA - Mortgage Loan

Posted: 2015-03-12 by    COLO2015
Complaint Rating:  0 % with 0 votes
My husband and I applied for a mortgage from USAA.  We were assigned a mortgage processor who made us feel as though we were more of a burden than a human being and very unworthy.  She would frequently lose our documents causing us to resend them 3+ times.  She would never...

USAA - Virginia, Front Royal - Unfair premium

Posted: 2015-01-23 by    Kim Correa
Complaint Rating:  0 % with 0 votes
Usaa needs to be put out of business for the way they treat veterans and thier families. Someone needs to really take a look at these complaints and do something about thier behaviors or the lack there of. I am a veteran trying to get car insurance on vehicles that are now paid for. Guess what...

USAA - California, Clearlake Oaks - Homeowners Insurance

Posted: 2015-01-14 by    RatPack6
Complaint Rating:  100 % with 1 votes
I am a 100% disabled Viet Nam vet who used USAA for all my insurance needs for over forty years, because I had believed when they claimed they supported us veterans. Having served three tours in Viet Nam, I reaped the full benefits of being shot twice, Agent Orange, and spent eight months hospital...

USAA Auto Insurance - Texas, Killeen - dropped policy

Posted: 2014-12-06 by    ScrewedbyUSAA
Complaint Rating:  100 % with 1 votes
All Vets, Active duty and family members please hear this warning. Drop USAA ASAP! This company will drop you with no remorse and no reason. I was recently informed that USAA will drop me as of Jan. 31, 2015. I am a disabled Vet. who has been with this company for 33 years paying their ultra...

USAA - Homeowner

Posted: 2014-11-07 by    tac02
Complaint Rating:  0 % with 0 votes
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased husband...

USAA Insurance - Failed to Pay Claim

Posted: 2014-10-08 by    S Rex
Complaint Rating:  0 % with 0 votes
Dear Maj. Gen. Josue “Joe” Robles Jr,

USAA provided Renters Insurance to our Tenant
and we have made repeated efforts though your claims department to cover the
cost of Medical bills for our cat due to your tenants negligence in allowing

USAA Auto Ins - Will not look out for service members

Posted: 2014-09-30 by    jjrican
Complaint Rating:  0 % with 0 votes
I have been a USAA member since 2001. My wife recently had a vehicle collision with a deer while on her way to my SLC graduation. Our 2013 Honda Pilot had some damage and required for the truck to be repaired out of state due to the trip. We got a rental vehicle for the 6 weeks that took to...

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