USAA review: Car insurance

Hello my name is Ebonie Metz and I have been with Usaa for over an decade now I recently run into a situation where I was told by one of your workers that I didn’t need to pay a bill on my car insurance until December I was payed up I was very happy to hear this news because I am a single mother and I have been falling short on bills …I go into my account and see how much I owe for my renewal on the car insurance and to my surprise I have no renewal listed …I have not been insured since 11/06 I am now in a panic so I try to renew right away and it say I would have to pay close to 1000 dollars I don’t have that kind of money and it the holidays.. I am extremely upset that member gave me false information I spoke with shanice on 10/13 and she said everything was good.. this needs to be addressed cause now I can’t get insurance for a decent price because of the gap of me going without…it is hard enough to pay my bills as is now I am riding around illegally and I had no clue I have attached my car insurance information.. I need help to correct this which is not my fault…I will be behind once again on my bill and I’ll I’m trying to do is make it for me and my children