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Sonic Complaints & Reviews

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Sonic - Half - price shakes

Posted: 2014-07-21 by    Ticked in Portales
Complaint Rating:  0 % with 0 votes
Have visited to the Sonic Drive-In restaurant in Portales on three occasions this summer, all during the half-price shakes hours after 8:00pm. EVERY time they have given me a milkshake discount of about 35% and I've had to ask for the correct half-price and additional change. I complained to the local store manager and was told it was out of her hands, that "corporate programs our register and we have no control over it." They say they are doing nothing wrong because they are hitting the correct discount button on their register and its not their fault that people are being overcharged....
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Sonic - Inadequate training and un proffesional ism from management

Posted: 2014-07-14 by    Natasha Busby
Complaint Rating:  0 % with 0 votes
MY DAUGHTER Kianna Shed begin working at Sonic on June 16, 2014. Kianna was extremely excited to begin a new phase in her life with her employment for Sonic. Kianna begin working at Sonic in Mexia Texas under management of Breezy Branier. I Natasha Busby Kianna mother an unaware of her appropriate name. Kianna informed me that she was unaware of her trainers name her first day of employment. Kianna was informed that she should shadow her trainer for that day. On Kianna second day of employment she was instructed that she would car hop. On Kianna third day employment Kianna was informed to get a...
Complaint comments Comments Complaint country United States Complaint category Job & Career

Sonic - Food and service

Posted: 2014-07-11 by    DanaR
Complaint Rating:  0 % with 0 votes
Me & my husband went to sonic in center texas Thursday morning.. We were the only people there we ordered 2 burgers & sum fries.. It took almost 25 mins to bring our food out.. when I felt the bag it was cold i assumed it was cold in there, pulled my burger out and the thing was cold even the meat.. we had asked the girl for sum ketchup and she rudely replied yup.. took her another 6 mins to bring back ketchup and mind u we are the only ppl there.. There was no reason after 25 mins the meat should have been cold. Completely ridiculous and she was very rude and not polite at all.. for 30 bucks for...
Complaint comments Comments Complaint country United States Complaint category Food

Sonic - my order

Posted: 2014-06-08 by    pissedparent19
Complaint Rating:  0 % with 0 votes
Waited for our order for almost 30 min went in to speak with someone about getting manager number was told manager was there but wanted dave. Never received order sO left. For 30 min my mother ddaughter and i watched every single one goof off in there and I did record some on video....
Complaint comments Comments Complaint country United States Complaint category Food

Sonic - Texas, Cypress - drugs

Posted: 2013-08-20 by    purpleeeyore
Complaint Rating:  0 % with 0 votes
The sonic down from my house most of the time it is not bad but I have been seening stuff that has made me not going any more around 9 o'clock I go take my daughter to get half price shakes and these last few times I see kids in the back and yes some arw wearing there sonic shirt and they are drinking and smoking I have drove by and that was not just cigarette it was weed, pot what ever u want to call it I have also seen a manger walk out
there smoke and then go back in. SO I will not bw going back to a place that allows drinking and drugs I will drive out of my way to go to another...
Complaint comments Comments Complaint country United States, Texas, Cypress Complaint category Food

Sonic - Drug use

Posted: 2013-07-22 by    Watcher of the people
Complaint Rating:  0 % with 0 votes
I can't get an order correct ever due to multiple employees constantly high on the job. This place should be raided by the cops and all employees tested for drugs. Caila Brown is not the only one either, she's just stupid enough to tell customers and post it on her Facebook. Very sad!...
Complaint comments Comments Complaint country United States Complaint category Food

Sonic - Texas, Arlington - Worst service

Posted: 2013-07-07 by    lilymartinez
Complaint Rating:  0 % with 1 votes
I was trying to order and I didn't hear well the person that was taking my order. Than I asked him "I'm sorry I can hear you" and he yelled at me...I responded him why are u yelling at me, than he didn't even told me what was my total to pay. Than I request talk to the manager and she never show up. Really what kind of people work there that they cant even apologize to the customers....
Complaint comments Comments Complaint country United States, Texas, Arlington Complaint category Food

Sonic - Arkansas, Warren - sanitization

Posted: 2013-06-01 by    mary kaye
Complaint Rating:  0 % with 0 votes
Sonic in warren is the most disgusting place I have ever seen.. I've seen ladies slapping their weaves and then mess with food.. nose picking.. no gloves no hand washing.. grease build up everywhere. Fly's take over the place.. everyone is outside smoking or on their cell phones.. it take forever to get service even if I am the only one on the lot.. people kissing and hugging in the windows.. I always get short changed.. no one wears a hat. The manager is a smart ass prick.. its ridiculous......
Complaint comments Comments Complaint country United States, Arkansas, Warren Complaint category Fast Food Restaurants

Sonic - Texas, Irving - GM

Posted: 2013-04-26 by    Nicolej
Complaint Rating:  0 % with 0 votes
This sonic has the worst service I have literally ever seen. The GM Gladys (spelling?) has absolutely no social skills and an IQ below 70 (below which = mental retardation). Our order was completely wromg, thus we went around through the drive up to simply get it fixed. This joke for a GM proceeded to waste our time and gas, arguing with us that our order was correct and we were wrong. This was after we asked for more hot sauce and the car hop proceeded to tell us that we already had hot sauce, yes two salsas for 4 burritos, I guess they're too stingy for one salsa per burrito. We ended up...
Complaint comments Comments Complaint country United States, Texas, Irving Complaint category Food

Sonic - Georgia, Tyrone - Customer Service

Posted: 2013-04-11 by    S. Dorsey
Complaint Rating:  0 % with 0 votes
I used to like the Sonic in Tyrone Georgia. I used to think it was close to my job in which I worked right across the street at CVS Pharmacy. I don't know if all the good workers quit or got terminated, but I used to just want a route 44 cup of ice. It would take them 15 minutes just to take my ice order, then another 30 minutes for them to bring it to me or open the window at the drive-thru. They are so slow with service. If you want to order something from them, like a CUP OF ICE, call over the phone so they can have it ready before you get there....
Complaint comments Comments Complaint country United States, Georgia, Tyrone Complaint category Fast Food Restaurants

Sonic - Arkansas, Hot Springs- Lake Hamilton are - Poor service/ No work ethic

Posted: 2013-03-13 by    cwade9736
Complaint Rating:  0 % with 0 votes
This isn't the first time I've experienced slow service at this sonic. Every time I've gone there, (maybe 4 times) there is always something wrong with equipment and it takes a long time to get my order. One time, I ordered a breakfast burrito and the person taking my order cuts me off in the middle to say "sorry we're out of salsa, we're just out".. I hadn't even completed my order.. I may be from the old school, but in my experience with fast food, condiments are to be discussed closer to the end of the conversation. Then he didn't get my order correct...
Complaint comments Comments Complaint country United States, Arkansas, Hot Springs- Lake Hamilton are Complaint category Food

Sonic - REPULSIVE EMPLOYEE

Posted: 2013-01-16 by    Anon1559
Complaint Rating:  0 % with 0 votes
Sonic is one of THE WORST companies to deal with when something is wrong! I have searched all over the Internet for some kind of head office email I could send my complaint into and NOTHING!! This shows their employees that they don't have to care about the job. Which infact is the reason I wanted to get ahold of head office in the first place ! My daughter has twitter and she showed me a picture of a employee from sonic named Sarah Mauch wearing her Sonic uniform in THEIR bathroom with her bare ass out!!! Sarah posted this picture on her twitter account sarah_mauch and sent it to hunter Moore....
Complaint comments Comments Complaint country United States Complaint category Employees

Sonic - Texas, Sonora - service

Posted: 2012-12-27 by    V in Texas
Complaint Rating:  0 % with 0 votes
For the last 3 months they have been out of onion rings and every time i go to this location they are out of at least half of what i want to order. The staff are unprofessional, wearing caps sideways, pants sagging to their knees and other gang related gear. The food is usually cold and today the fries tasted as if they had been there for hours. they were very stale. This used to be a very good place to eat but for the last year it has gone down hill and fast. i probably will not go to this location any more. Something needs to be done.
very unhappy in Texas....
Complaint comments Comments Complaint country United States, Texas, Sonora Complaint category Fast Food Restaurants

Sonic - Arkansas, Jonesboro - Unfair treatment and discrimination

Posted: 2012-12-14 by    Babygirladams
Complaint Rating:  100 % with 1 votes
First of all the managers runnin the store cuss and treat certain employees and treat certain people different and show favoritism. Recently a manager had cussed me we had meetin and things was supposed to change, well guess what when you go into work it's like walking into a club when I come in darci is nowhere to be found with her click not to mention she called me fat one day and nothin was done about it . Terrance cussed me one du and had even started to come around the corner to fight me, a girl, nothin has been done bout it either. Recently when I was not at work not on the clock on my...
Complaint comments Comments Complaint country United States, Arkansas, Jonesboro Complaint category Other

Sonic - Texas, College Station - Employee cursing me...

Posted: 2012-09-27 by    Belinda Brewer
Complaint Rating:  0 % with 0 votes
Drove through the drive thur the young man stated I'm so damn tired of people driving so far from the window...How rude!!!...
Complaint comments Comments Complaint country United States, Texas, College Station Complaint category Food

Sonic - Texas, Houston - Horrible place.

Posted: 2012-09-11 by    Sonic sucks
Complaint Rating:  0 % with 0 votes
We arrived at the sonic in Uvalde and ordered 4 free Texan slushies! Other cars began to arrive and we noticed they all kept getting their orders before us. An employee came out with 4 cups and walked to the car by us who got there after us. We waited then pressed the button to see what was going on with our order they said their on their way. We see the same employee coming with 4 cups and again went to the same car next to us! So they got 8 cups!!! We waited then pressed the button again the lady says um we don't have a ticket for you! We had waited a total of 30 minutes, we left and went...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Fast Food Restaurants

Sonic - Idaho, Idaho Falls - bug in burrito, awful manager

Posted: 2012-07-16 by    Shad f.
Complaint Rating:  0 % with 0 votes
ORDERED AN EGG AND CHEESE BREAKFAST BURRITO WITH NO MEAT. CAME HOME, CHECKED TO MAKE SURE NO MEAT WAS IN IT AND FOUND A BUG! CALLED TO SPEAK TO MANAGER WHO WAS RUDE AND ACCUSED ME OF PUTTING IT IN THERE MYSELF. THEN HE WENT AS FAR AS TO SAY "WELL WE DO HAVE A LOT OF BUGS FLYING AROUND HERE MAYBE ONE LANDED ON IT". BASICALLY DID NOTHING! I SENT MY HUSBAND BACK RIGHT BEFORE THEY CLOSED AND HE HAD TO BEG FOR A REFUND. NO APOLOGY OR REFUND WAS OFFERED INITIALLY. I TOLD HIM TO HAVE GENERAL STORE MANAGER TO CALL ME IN THE MORINING ....
Complaint comments Comments Complaint country United States, Idaho, Idaho Falls Complaint category Food

Sonic - Horrible service

Posted: 2012-05-31 by    Evnm
Complaint Rating:  0 % with 0 votes
Two of my class mates and myself visited sonic on our 30 minute lunch break because It happens to be very close to the school. When we arrived the drive through was fairly busy so we Parked and walked up the menu boards. We notice there is an employee sitting outside with what seemed to be her friends talking and laughing. She seemed to be on break. We were the only customers aside from the drive through. Yet when we pushed the button no one replied, so after a few minutes we pushed it again. Still no response. We waited a few more minutes and a few more customers approached the order boards by...
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Sonic - New Mexico, Santa Fe - bad service, messed up order and had a bite taken out of food

Posted: 2012-03-28 by    angel halford
Complaint Rating:  0 % with 0 votes
I ordered a simple meal at sonic drive thru on the night of march 28th 2012. I had ordered a foot long coney and 2 deluxe burgers when our order was brought to us the coney was not a foot long when asked to exchange for a foot long we were givin attitude and told we would be charged a larger amount for the meal. my boyfriend went into the establishment to exchange the food and was told a lie that we had ordered something different which was not the truth. I had gone in to the establishment at this time and asked to speak with a manager. I was informed there was not one on duty and the only manager...
Complaint comments Comments Complaint country United States, New Mexico, Santa Fe Complaint category Food

Sonic - Kansas, Kansas City - Plastic Objects found in food

Posted: 2012-01-21 by    HardTymes
Complaint Rating:  100 % with 1 votes
January 20th, 2012 at 3:25 PM at Sonic Drive - In # 1141 in kansas city kansas on 5545 leavenworth road i bought ice cream the sundays and blasts 2 a piece, and after getting home i found a plastic object in one of them it seems to be apart of the machine. I placed a call a 4:05 PM and spoke with the manager steve he was nonchalant and the problem was not solved...
Complaint comments Comments Complaint country United States, Kansas, Kansas City Complaint category Fast Food Restaurants

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