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Sonic Drive-In
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1.3 1802 Reviews

Sonic Drive-In Complaints Summary

122 Resolved
1677 Unresolved
Our verdict: If considering services from Sonic Drive-In with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sonic Drive-In reviews & complaints 1802

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C
11:14 pm EDT

Sonic Drive-In Service time

We (me and my girl) have been sitting in this drive through for 30 minutes. Ordered two ice cream shakes nothing crazy. Watched as several customers who came after us got their large orders before us. I’m sure this is just an issue of absolutely pathetic management. But there really is no excuse for this type of service. I’m not a Karen I’m a 21 year old law school student who is disgusted with this disrespect I would advise a change of management at the sonic location off of magnolia ave riverside California 92504.

Thank you

Desired outcome: New manager at this location and faster times as a result

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K
11:51 am EDT
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Sonic Drive-In 3 people I know have had their change stolen from them

Please ensure this location teaches its employees to ALWAYS give customers their change.

Also make sure they do not ask for tips as it makes them seem like homeless people.

Tips are to be earned, not expected, asking for tips is begging.

The employees at the Blanchard, OK location (as well as any other location) agreed to the terms of their employment prior to being hired.

If they don't like their pay, they should work harder to find a better profession or work on their customer service skills and earn tips.

If I should Ever encounter an employee of Sonic keeping my change, I would call the police and charge them with theft. I would also spread the news like a wildfire.

If any of the employees cannot count change then you should train them properly if they have potential or fire them immediately.

Stealing is NOT the answer, EVER.

Desired outcome: Proper training and discipline action for anyone who does this.

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C
8:43 pm EDT

Sonic Drive-In Customer service / Food

They tell me they won't do bbq chicken in a small size and was very sarcastic about

it. but i understand they don't do that. well i ask for it on the side. he got done taking my order and bring me out my food and i came home and there is no bbq in this bag at all and my chicken? non existent. it's fried breadcrumbs. i have 1 chicken out of this whole thing. ive been in fast food for years and i've NEVER seen this done just WOW. i call and apparently the man taking my order was the MANAGER. and he hung up on me. ridiculous.

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H
2:30 pm EDT

Sonic Drive-In One of the managers being under the influence of something and cheating us out of money.

This past Tuesday, September 27th 2022, around 11 or 12:00 noon we went through drive thru and The manager Stephanie was so blitzed out of her mind that she kept mumbling on the speaker and slurring her words. She didn’t repeat the order to us but as we said what we wanted she said it back to us. Anyhow it should’ve been like a $20-$30 order but we get to the window and we give her a $50 bill and she gave us $9 back. I asked for the receipt and she didn’t give it to us and she was stumbling around dumping drinks and could barely hold her eyes open. We get our food and it looked like maybe $10 worth of food in there and NONE of it was correct or what we had ordered. I just drove off cause she wouldn’t have told the truth anyways. We were regulars here but not so sure about that anymore. I don’t want my grand kids seeing anyone high like that anymore than they already have to here in Portsmouth Ohio. I went back later after it was Amanda the manager there on shift and she was very friendly and understanding and at least made our order correctly. Thank you Amanda

Desired outcome: The manager Stephanie needs out of there or fired or something so she’s not cheating anyone else out of money. It looks bad on the whole business.

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F
12:41 pm EDT

Sonic Drive-In Trying to serve me food when another car had my order

On Set 24,2022 at 10;33pm We went to the Sonic at 3081 College Park Dr, Conroe Texas 77384, we just left the ER Hosp and we were starving so we went to this Sonic RECIEPT#841 AMOUNT $20.98, we waited for our food, and notice that the SUV next to us order, then the server took a bag of food ,the lady open it up then the other server Antonio i believe told him you are giving the wrong food, here is her food, Antonio turn around walk inside with my food, got a fresh bag, tried to deliver my food that the lady touch to me, I told him noway that lady went through the bag, he snatch it out of my hand ,went inside 13 min later came out with the same Damn food just another fresh bag. I told him i need the receipt he said oh I'm bad, gave me my receipt and I left.

Reall you were trying to pass my food I order to another lady, let her go through it and you knew it was a mistake then you handed back to me.

WOULD YOU HAVE EATEN IT LIKE THAT.

NO-WAY

Desired outcome: My refund $20.98

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R
11:59 am EDT

Sonic Drive-In Lunch

Sept 24 1117am ordered food at a stall and finally got it about 15 minutes later I ask the lady if I could have ketchup and salt she said ketchup u got I can get u salt well needless to say no ketchup and hey I'm not one to gripe but last time I went to the ft oglethorpe location about 2 months ago I pushed button and ask for the same salt and ketchup they said we will get it to u 20 minutes later I left I only have an hour for lunch.rediculas!

Desired outcome: I think I need a comped meal for me to go back but the store needs to know

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Faith Dutch
, US
Oct 03, 2022 3:16 am EDT

Thursday September 15, 2022, at round 10:15 PM I went to the drive through at the Waldorf, MD location. The person taking the order was rude so when he approached to take my money ($20) I mentioned to him that he “wasn’t very nice…” He handed me my drinks, said "well I couldn't hear you..." threw his hands up and walked away. I asked for my money back and he walked into the store and closed the door. My fiancé and I went to the front of the store to speak with a manager, but the door was locked. We went back to the drive-up window and asked to speak to a manager and to have my money returned. Two other male employees walked out of the store, one of them shoved my fiancé in his chest and the other was banishing a machete. My fiancé and I are both 60 years old and no match for these guys. We left the store because we were now afraid for my life. We called back within 15 minutes of leaving the store and asked about my money ($20). We were told that by someone who claimed he was the manager “...you'll get your money when you start acting like a human being..."

When we reported the incident, because we were in fear for my life, I begged the representative to not give anyone in the local store my number and that I needed a call back from a district manager. On Friday September 16 at 8:13 AM I received a call that started like this “...I am calling from Sonic…” I asked her name and job title to which she responded “my name is ... and I am a representative for the manager..." I ended conversation 2 and she called me back-to-back at 8:23 AM and 8:24 AM. She was very patronizing, and I felt threatened and intimidated. She kept asking me '...you gonna come get your money...?" The last time that she called me she said "...Faith Dutch - that is your name, right?" In a menacing manner – I believe she wanted to make a point to let me know that she knew my name even though I asked that my name not be provided. I am not in constant fear that one of them will come to my house and attack me.

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J
5:39 pm EDT

Sonic Drive-In Incorrect Order and Accusations

I have never had such an awful experience at any food restaurant. First waited in the stalls, but after the entire drive-through lane had been gone through and we hadn't even given our order yet, I switched to the drive-thru.

Gave my order, asking for a combo chicken slinger with large tots and a shake. And then a popcorn chicken side and another shake. Got to the window and after waiting a bit, someone finally arrived to take payment and gave us the receipt. First off, I think the prices are a little ridiculous, but regardless, they got our order totally messed up! First, they gave us the shakes, which was size medium instead of small (but charged for a medium,) then gave popcorn chicken, then gave me tots covered in nacho cheese! I told the person that I didn't order that.

I said my entire order again, and they were still confused. She left to go speak to someone else and then told me to pull forward out of the drive-thru. One of the older workers came over and I wrote down my order and talked through it while showing her. She said, okay, so you need the tots. I said yes, and the chicken sandwich. She said I'd have to pay for a sandwich, to which I said, we already paid and this is getting ridiculous. She proceeded to accuse me for not telling them I wanted a chicken sandwich at the menu, and that it wasn't on the receipt, and so if I wanted a chicken sandwich, I'd have to pay for it.

I asked for them to waive the chicken sandwich fee due to the completely incorrect order. The worker blamed me for not telling them at the menu since the receipt didn't have it; but I did tell them at the menu and it's there fault the receipt didn't have it! The worker argued with me, rolling her eyes, and giving a very snotty and sassy attitude. She also said she needed to speak with her manager, but then later said she couldn't do anything because the manager wasn't there. So... one way or other, she lied!

I finally gave up and said, forget the sandwich and just bring us the tots. She did, practically tossing them at us, with the sandwich, and storming away without another look.

And that's not even the worst of it! The tots were not fully cooked and the sandwich was covered and slopped around in mayo! It was the worst fast food meal and service I've ever had. I will not ever go to sonic again. They use to be great shakes and fun service and quick, now they over-charge for poor quality, awful service, and take forever and don't give a damn about anyone. Clearly, since there's so many negative reviews and yet no change.

Desired outcome: Sonic changes!!!! I want the old sonic back! With the awesome workers, and the awesome large quantity food with reasonable prices. And with the speedy roller skaters! (or at least workers that can walk quickly).

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A
9:52 pm EDT

Sonic Drive-In Closing early

The Mount Juliet location stops serving ice cream at 7:30 or 8:00 pm. I have tried to go on my lunch break several times and I'm always told that the ice cream machine has already been shut down for the night. Sonic is famous for their ice cream so why would they shut the ice cream machine down before they close. I don't really care for their food that much it tastes like everything is cooked in the same Grease so when I come I only come to get ice cream. After being told that about 5 or 6 times I stopped coming on my lunch break. Just tried to come again today and was told the same thing at 8:00 p.m. I came to Sonic and the ice cream machine has already been shut down for the night. They should close the whole restaurant if they're going to stop serving ice cream.

Desired outcome: Stop shutting the ice cream machine down before close

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S
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sonic Drive-In Sonic app

Well I'm not sure filing a complaint does any good at all considering the number of unresolved complaints. But I just today discovered that you're advertised 1/2 price drinks through the app is a rip-off and my bank can prove it. When I order drinks through the Sonic app I am getting double & sometimes triple charged for one order. Bank confirms identical charges come through at the same time to the second. What do you plan to do about it?

Sincerely

Steven Grosch

Desired outcome: Refund my money for fraudulent charges.

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F
2:10 am EDT

Sonic Drive-In Assaulted by an employee

Please refer to incident #[protected]. On Thursday September 15, 2022, at round 10:15 PM I went to the drive through at the Waldorf, MD location. The person taking the order was rude so when he approached to take my money ($20) I mentioned to him that he “wasn’t very nice…” He handed me my drinks, said "well I couldn't hear you..." threw his hands up and walked away. I asked for my money back and he walked into the store and closed the door. My fiancé and I went the front of the store to speak with a manager, but the door was locked. We went back to the drive-up window and asked to speak to a manager and to have my money returned. Two other male employees walk out of the store, one of them shoved my fiancé in his chest and the other was banishing a machete. My fiancé and I are both 60 years old and no match for these guys. We left the store because we were now afraid for my life. we called back within 15 minutes of leaving the store and asked about my money ($20). We were that told, by someone who claimed he was the manager “... you'll get your money when you start acting like a human being..."When we reported the incident, because we was in fair for my life, I begged the representative to not give anyone in the local store my number and that I needed a call back from a district manager. On Friday September 16 at 8:13 AM I received a call that started like this “... I am calling from Sonic…” I asked her name and job title to which she responded “my name is Nay and I am a representative for the manager..." Her phone number is [protected]. I ended the conversation 2 and she call me back-to-back at 8:23 AM and 8:24 AM. She was very patronizing, and I felt threaten and intimidated. She kept asking me '... you gonna come get your money...?"The last time that she called me she said"... Faith Dutch - that is your name, right?" In mincing manner – I believe she wanted to make a point to let me know that she knew my name even though I asked that my name not be provided. I am not in constant fair that one of them will come to my house and attack me. I was told that someone would call back within 24 hours and it has now been 5 days and I have not received a call back.

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E
11:48 pm EDT

Sonic Drive-In Service/ manager /travis

This location has lost a lot of customers throuout the years

because of their service they have

This is the problems they have

1. most of the ordering panels are broken

2. The service is real bad waiting time to places an order alone is 15-20 minutes

3. Very rude services

4. Waited 15 min at the drive Thru with no answer so I decidedt To ask if it was open still no response .. So I approach the window to place the order and was turned away for 2 drinks by Travis the MANAGER!.. 😡

This is the worst sonic service I’ve been to

there hardly no customers or they simply drive away

There is no sign of life in there

What a shame cuz I Love Sonic Drive-In 😢

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9:40 pm EDT
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Sonic Drive-In Horrible Management

I've frequented the Sonic @ 2320 E. Bearss Ave. Tampa Fl 33549. The drive thru service is always slow and at least 7 times they've told me they had no ice cream. I then went to an alt location @ 1915 E. Fowler Ave. Tampa Fl 33612, which I've never had an issue with nor have they ever no had ice cream. So I've come to the conclusion it must be poor management at the Bearss location

Very Disappointed

Patrick Galipeau

[protected]@yahoo.com

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8:12 pm EDT

Sonic Drive-In The quality of service and food.

Store # 1649 Check 766 Canton Texas 75103

September 16, 2022 Amt 15.10

This restaurant customer service and management was terrible ordered 2 meals one a double burger which I returned due to being to dry over cooked. Waitress stated have to recook a new burger. Called manager he stated quality of meat is bad. Then why you serving this kind of meat he stated most people do not complain.

We ate outside the cleanliness of the outside restaurant was disgusting bird [censored] on tables, dust and parking lot disgusting with dirt and debri in including outside condition of buildings.

The manager did not offer any kind of apologies.

I do not know who owns this franchise but it need’s to be closed for sanitary conditions, including no outside trash barrels on property,

poor quality products.

Desired outcome: A credit for future visit and have the establishment cleaned

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5:39 pm EDT
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Sonic Drive-In 2 kids wacky packs

I went to Sonic in Kennett, MO and places my order around 3:30pm through the Sonic app that I have attached the receipt from my transaction history in the pictures below along with pictures of the kids meals I purchased. The wait time at the Kennett, MO Sonic was entirely too long for them to bring out old food. The chicken strips in the kids meal was so hard my 1 year old grand son could not bite them. They were also dark in color. The French fries were stale in both kids meals and the hamburger and bun was hard and dry.

Desired outcome: I would like a refund and for this particular Sonic to do better. They are serving food that people are buying and can not eat and making them wait as if the customer is going to get fresh food.

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7:50 am EDT

Sonic Drive-In Poor quality service

i was at our local Sonic last night. I waited in the drive-thru for quite some time until I was waited on. Then, when I got my food it was cold and my burger had mayo, mustard and catsup on it and I asked for mustard only. I used to frequent our sonic all the time, but now I rarely do because they almost never get the order right. I wish someone would please check it out and find out what's going on there so we can again enjoy our local Sonic food. Our store number is 2393 and my ticket number was 315995 on 9/13/22. Thank you!

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1:28 pm EDT

Sonic Drive-In Should require all national promotions be honored by all franchisees and those franchises that do not honor be fined.

Santa Rosa, CA fails to allow any of the popular national Sonic promotions, i.e., 1/2 price slushes, limeades, between 2-4 or the 1/2 shakes after 8pm. They also advertise the app on their menu boards and then fail to honor the discounted app prices, "saying it's a 3rd party and not affiliated to that franchised Sonic." The Santa Rosa location is a very negative representation of the Sonic Drive-In Brand. This location is a very negative representation to the SONIC Drive-In BRAND, and their business practices are deceptive to the loyal Sonic Drive-In customers! We have had decades of positive experience with SONIC Drive-In's nationwide. We have given this location several chances being new; the staff and management are just rude. It probably explains the drop in local community enthusiasm for this SONIC brand. It's truly unfortunate, customer can travel just a block in either direction to other fast-food locations with far better customer service and products.

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10:21 am EDT
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Sonic Drive-In Incorrect order/items not received

On September 11, 2022 we went to the sonic on HWY160 in TEGA CAY, SC to pick up a mobile order through the drive thru. I ordered 2 burgers 1 large onion ring, 1 large tater tot and a slushie. The girl said they were out of onion rings so she could give us an extra order of tater tots. The tater tots are cheaper than onion rings by almost a $1. She handed us the order and we assumed it was right. When we got home We DID NOT receive the replacement tater tots or get a credit back for the price we paid for onion rings! The 2 burgers were dry and hard and the one order of tater tots we did get was ice cold and the slushy was BITTER. So not only did we get ripped off by not getting the 2nd tater tot replacement for the onion rings and the difference in money back the items we did get in the order were HORRIBLE!

Desired outcome: I want at least a refund for the large onion rings I ordered because I never got a replacement and refund for the drink but I would prefer to get a credit for the entire meal! Nothing tasted good at all!

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11:17 pm EDT

Sonic Drive-In Beverage cup

Well I went to the sonic in Sioux falls SD.

3810 W 34th Street Sioux falls SD 57106.

ID ORDER #. [protected]. I was given my beverage and shortly after my food. Which I'm assuming was pre made. That is not my problem. My problem is this when I got home. And proceeded to gather my food and beverage. My soda cup styrofoam was empty except the ice. However my cup holder was full of my beverage. There was a pin hole in my cup. I pretty certain that your cups do not come this way. So now I get to have my wife's vehicle cleaned. I originally order the Dr. Pepper orgasm that's on the Sioux falls SD online menu. Yet your employees do not have a clue or just didn't feel like making it. If they are not trained correctly then do not offer it. These kids make a good damn wage. Yet they are still to lazy to do there damn job. My other issue. Do you have cash sir. Why. Well our debit card machine is down for the night. Why.. you don't close until MIDNIGHT... Wasn't even 10pm. Yet.. 9:47pm to be exact. I cled both numbers on my receipt. [protected] manager. No answer the owner [protected] again no answer. And the store number was busy. [censored] customer service. You people and owners and management should be ashamed of yourself.

Desired outcome: I want a free meal and I want my Dr. Pepper orgasm. Like you advertise you have. 2007 S Euclid Ave Sioux falls SD 57105 is where you can mail it too

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8:08 am EDT
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Sonic Drive-In Error in order

Let me start by saying, I LOVE Sonic breakfast! I usually order through the app and stop by there on my way to work (most days), however my last 2 visits have been HORRIBLE! I order the SAME thing each time (supersonic breakfast burrito with NO TOTS), my first bad experience the breakfast burritos had tots and bacon on it (no sausage), I do NOT eat bacon or tots, my most recent visit (this morning) I again ordered my usual but sadly discovered it is a junior size burrito mostly eggs and cheese, and when I called back to the store concerning my order, the young man that answered the phone told me “your order can’t be wrong, I remember making it myself”, he then proceeded to tell me what my order was, I stated “No, that’s not my order” and repeated my order as placed through the app, he then asked was I coming back to get my correct order, I told him “No not this morning, I am currently at work” he then asked for my name, but the AUDACITY this young man had to tell me I was wrong about MY order because he knew it was correct because he had fixed it himself!

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8:11 pm EDT
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Sonic Drive-In Very POOR Food Quality, Inaccurate order

Drive-in #5147

Ticket# 459655

Date: 07-Sep-2022

Hot Dog Weiners were HARD, and seemed improperly cooked

Buns were not fresh, hard

Inadequate amount of chili for a chili dog

2 of the chili dogs were without onions and 2 chili dogs with onions

They put onions on all 4 chili dogs

Had to wait for carhop to go and get $4.00 in change

Don’t the carhops carry any cash on them anymore

I won’t be visiting SONIC in the future, this is not the food quality or level of service expected. Very Disappointed!

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Sonic Drive-In In-depth Review

Menu Variety and Quality:

Sonic Drive-In offers a wide range of food options to cater to different tastes and preferences. From classic burgers and hot dogs to refreshing milkshakes and slushes, there is something for everyone. The ingredients used in their dishes are of high quality, ensuring a delicious and satisfying meal. The taste and flavor of the dishes are exceptional, with each bite bursting with flavor.

Service Efficiency:

The speed of service at Sonic Drive-In is impressive. Orders are fulfilled accurately and efficiently, ensuring a quick and seamless experience. The staff is friendly and professional, providing excellent customer service and making you feel welcome.

Pricing and Value for Money:

Sonic Drive-In offers affordable menu items, making it a great value for money option. The portion sizes are generous, providing a satisfying meal at a reasonable price. They also have special deals and promotions that offer even more value for your money.

Drive-In Experience:

Ordering from the car at Sonic Drive-In is a breeze. The drive-in stalls are readily available and functional, allowing for a convenient and efficient ordering process. The food is delivered to your car in a timely manner, ensuring a seamless experience.

Cleanliness and Hygiene:

Sonic Drive-In maintains a high level of cleanliness in their dining area and restrooms. The staff ensures that proper handling and storage of food are followed, maintaining hygiene standards. Overall, the cleanliness and hygiene standards are commendable.

Customer Satisfaction:

Sonic Drive-In values customer feedback and strives to provide a satisfying experience. They are responsive to customer complaints or issues, ensuring that any concerns are addressed promptly. They also offer loyalty programs and incentives for returning customers, showing their commitment to customer satisfaction.

Online Ordering and Delivery:

The website and app of Sonic Drive-In are user-friendly, making online ordering a breeze. Online orders are accurate, ensuring that you receive exactly what you ordered. The delivery is timely, and the food arrives in good condition, maintaining its quality.

Environmental Responsibility:

Sonic Drive-In is committed to sustainability and waste reduction. They make efforts to use eco-friendly packaging materials, minimizing their environmental impact. They also participate in community and environmental initiatives, showcasing their dedication to environmental responsibility.

Accessibility and Convenience:

Sonic Drive-In has numerous outlets located conveniently, making it easily accessible to customers. They also provide ample parking spaces, ensuring a hassle-free experience. Accommodations for customers with disabilities are available, making it inclusive for all.

Innovation and Special Features:

Sonic Drive-In constantly introduces new menu items and promotions, keeping things exciting for customers. They also offer unique offerings and customization options, allowing you to personalize your meal. The integration of technology enhances the customer experience, making it even more enjoyable.

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Contact Sonic Drive-In customer service

Phone number

+1 (866) 657-6642

Website

www.sonicdrivein.com

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