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Planet Fitness Complaints & Reviews

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Planet Fitness - Billing / cancellation

Posted: 2014-06-04 by    A.M.R.
Complaint Rating:  0 % with 0 votes
I had wanted to cancel my membership for a few weeks but didn't know when I had to cancel before I would be charged again so I asked one of the employees. She told me that I had until the 10th to cancel or I would be charged for an additional month. So I decide to hold off for another week. A few days later it is June 1st and I am charged the annual fee. I come into the gym on the 2nd and I ask why I was charged and she said it was the annual fee. I ask if it can be waived because I want to cancel my membership. I had only been with this gym for a little over a year and I didn't remember...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - BEWARE! Rude/Obnoxious/ Unprofessional/Incompetent Managers/Assistant Managers

Posted: 2014-06-04 by    Emmash
Complaint Rating:  0 % with 0 votes
On 06/03/2014 I went to Planet Fitness to cancel my membership and to inquire as to why I was charged a $29 yearly fee yesterday on my checking account when my fee was not due until October. I first spoke with Assistant Manager “Dan”. I informed Dan that I would like to cancel my membership and
also that I had been charged a $29 fee on my checking account on 06/03/2014 that I would like to be credited back to my account. He immediately stated that he could cancel my account but only a manager could credit that fee back. He looked up my account and noted that my yearly fee was due in October...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Automatic withdrawals

Posted: 2014-06-03 by    Kristentap
Complaint Rating:  0 % with 0 votes
I have been a member of this gym for years since it has opened and never had an issue till this year. They withdrawal money for random 'rules' that you NEVER agree too. Isn't that illegal? If I would have known they would withdraw $40 for a 'yearly membership fee' I would most definitely have put money in my account or just cancelled the membership. Now I have $80 dollars to pay because of over draft fees. When I called them about this deduction they said 'oh a lot of people have called in about this' so what they're saying is no one was aware of this? Total...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Planet Fitness - account negligence

Posted: 2014-05-20 by    EA123
Complaint Rating:  0 % with 0 votes
I've had my membership for over a year with planet fitness. And every month they have been withdrawing their membership fees out of my account with no problems. Something happened with my credit card on file and it started declining the fees. Instead of sending me some type of notification or even calling me, planet fitness allowed my account to acquire fees because of non payment. I now owe $125, because of their negligence. Maria from the GUNN Highway franchise in Tampa, stated that they have to many members to deal with to be keeping up with their accounts and if I had came to the gym more...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Singing while you work out

Posted: 2014-05-06 by    bobcamper
Complaint Rating:  0 % with 1 votes
This is the 2nd time that a black person will start singing. It is very annoying to hear someone sing, let alone clearing there throat or coughing. The 1st time this happened, I asked Mike do I have to put up with this black man singing and Mike said no. Mike went and confronted the man and it was over. Today May 6th a black lady starts singing and praising the Lord, I asked her to keep it to her self, in the next moment she cursed at me, I went to the front desk and Matt says there is nothing he can do unless it is offensive. I told him it is offensive to me to have to listen to that. I did not...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Illegal withdraws / discrimination of age

Posted: 2014-04-14 by    Christin Mann jones
Complaint Rating:  0 % with 0 votes
My 14 year old son was dropped off from baseball practice while my husband and I were within 5 minutes of finishing our workouts. The manager came over and told my son he had to leave! She said they needed to use the chair for someone who actually needed it!!! I cancelled our $20 gold memberships on December of 2013!!! We're still getting charged after signing all papers to cancel. I just spoke with a manager he advised me to call corporate. We have gold memberships which allow us to bring a guest!!! My son is a shy kid and hates congruent action. He left and waited outside for us! We didn't...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Washington, Vancouver - Billing fraudulently

Posted: 2014-02-19 by    dcdfanatic1
Complaint Rating:  0 % with 0 votes
After over 10 months of no activity and resigning from the gym they started a withdrawl again in January. I called Planet fitness and my bank. Bank Of America (BOA) put a stop payment on the vendor. GUESS WHAT? Then vendor changed the name to Planet Fit4321 and took another charge out in Feb. BOA says that they never see that from a gym only loan companies. On the phone now with local gym in Vancouver (I live on the other side of the state now) and they are trying to fix. After almost a year of no activity all of a sudden they steal money for two months. GUESS WHAT AGAIN??? The Vancouver location...
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Unauthorized Charges

Planet Fitness - Connecticut, Portland - attempted billing

Posted: 2014-01-17 by    dcdfanatic1
Complaint Rating:  0 % with 0 votes
Keep your eye on your account even after cancellation. I just found an attempt to withdraw a monthly membership fee years after cancellation. I checked with my bank and no attempts in the last year (making sure I didn't miss anything) so I called Planet Fitness Corp and they couldn't do anything except contact the Portland, Oregon office since it's "independent".

Surprising to me to see the attempt on my account so i'm warning those out there that HAVE CANCELLED to monitor their accounts for attempts like what I just found....
Complaint comments Comments Complaint country United States, Connecticut, Portland Complaint category Unauthorized Charges

Planet Fitness - Obstructive behavior

Posted: 2014-01-12 by    peter drayson
Complaint Rating:  0 % with 0 votes
Be very careful when signing up for the 'Planet Fitness' One Year Deal. First of all, PF insists you agree to an 'Automatic Bank Withdrawal'; note, you CANNOT cancel this by calling your bank...even after 1 year! Now, you want to cancel your membership, even AFTER you have fulfilled your one year obligation. You cannot call PF HQ to do that; they do not publish a number. Try getting into the website EVEN after you have put in your reset password...impossible. So you go to the gym you joined. Note...you cannot do it at just ANY of their gyms. Now...the system is down...the person...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Cancellation of Account

Posted: 2014-01-10 by    Hermann Jacques Keyser
Complaint Rating:  0 % with 0 votes
My name is Hermann Jacques Keyser, ID No, 6510085054080, hence cancellation of account in 2004 at Claremont Cape Town,

I am requesting that this matter be rectified and immediate cancellation is done.

I have a reference NO 76095502 Planet 131231 due to cancellation it is illegal to still deduct any payment from a client. Hence cancellation were made.

I feel that they owe me money.
Please phone me on 0814121730 Hermann Jacques Keyser.


CGM Platinum CGM.Platinum@planetfitness.co.za via ndr.rocketseed.com
Jan 2 (8 days...
Complaint comments Comments Complaint country South Africa Complaint category Unauthorized Charges

Planet Fitness - Checking Account/ Routing Number/ Has Cause me to cancell my membership

Posted: 2013-11-26 by    LaTonya Hill
Complaint Rating:  100 % with 2 votes
I ask Ashley at Warren Gym if I could pay my bill a different form of payment she told me the only way is through my checking account. I told her I know longer can pay through that checking account and I told her if my account be debit they will not be able to collect the money. She told me in an sarcastic way that the only way you can stop payment is cancelling your contract with Planet Fitness. I told her I been with Planet Fitness for 1 year in 1/2 and I have to cancel my member because of a 10 dollar payment that I can come into the gym to pay my bill. I think Planet Fitness is unethical on...
Complaint comments Comments Complaint country United States Complaint category Other

Planet Fitness - Mistreatment and Account Debited Twice

Posted: 2013-10-22 by    Viv1284
Complaint Rating:  100 % with 1 votes
I joined planet fitness May 2013 and the consultant called Themba said my membership will cost R2947 and its a 24months membership, somehow he miscalculated and I end up paying R3288 of which he promised R341 was going to be refund. he promised personal trainer as part of package and as a 1st timer there I needed someone to show me how to use the machines but that never happen had to figure out myself. the following month they deducted R2947 + R20 from my account which now total to R6255. I phoned the same consultant who was so mean to me telling me not to make my problem his as he is not working...
Complaint comments Comments Complaint country South Africa Complaint category Fitness Centers

Planet Fitness - Illinois, Chicago - Horrible trainer

Posted: 2013-09-17 by    Melissa0124
Complaint Rating:  0 % with 1 votes
I would like to start of by saying that I joined planet fitness about 2years ago. I started off with a trainer named Kristopher Fleminge. Wich was an okay trainer . Second trainer was Jose.. And now the third trainer unfortunately his name is Ontario . This trainer is definnitely one of a kind. And I do not say that in a good way. I say that because this trainer mixes his business with pleasure. He only likes to train woman that are slim and pretty. I have asked this trainer for help several times. And he has literally send me over to the machines and left me there. And did not inquire to see if...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Weight Loss Products and Programs

Planet Fitness - Maryland - misuse of equipment

Posted: 2013-09-02 by    ramiah
Complaint Rating:  25 % with 4 votes
On thursday August 29 th 2013 i went to planet fitness for a workout. Once there i got on the treadmill to start my 50 min. workout While on the treadmill i notice these 3 guys who were already using the weight machine, the one that you have to put the different size weights on to i guess you call it bench press. 20 mins into my workout I noticed this young man come over and ask about using the machines. I can tell that the guys made the statement that they were still using the machine. in the remaining time on the treadmill i notice the young man come over to these guys 5 more times in attempt...
Complaint comments Comments Complaint country United States, Maryland Complaint category Fitness Centers

Planet Fitness - Michigan - employee's

Posted: 2013-08-02 by    Amaranth
Complaint Rating:  0 % with 0 votes
Went to cancel my membership after I broke up with my boyfriend that attended Planet Fitness and my year was up so I would not have a cancellation fee, since the employee's and managers were friends with my boyfriend they would not let me cancel unless I paid them almost 200.00 which I did not owe nothing and paid for the next month which I never even used do to the bulling and harassments I was getting from the employee's there. I can not find no other way to cancel other then the gym I went to and they sure won't do nothing for me because they are all children there sticking up...
Complaint comments Comments Complaint country United States, Michigan Complaint category Other

Planet Fitness - New York, New York - Unauthorized Withdrawals

Posted: 2013-06-14 by    DisappointedPF
Complaint Rating:  100 % with 2 votes
Three unauthorized withdrawals were made from my credit card from a Bronx Planet Fitness. My home gym is in Manhattan! The dates of the unauthorized withdrawals were:

*5/17/2013- $19.99
*5/16/2013- $19.99
*5/16/2013- $10.00

I left a copy of my statement with the sub-manager on Monday, June 1st. He said he was going to send a copy to the headquarters. He gave me the number for district manager who I have called and e-mailed three times. His phone goes straight to voicemail. I have not heard back from anyone since then.

I NEVER had this...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Fitness Centers

Planet Fitness - California, Inglewood - suspension of Membership

Posted: 2013-06-14 by    DeeBee3616
Complaint Rating:  0 % with 0 votes
I was injured in a terrible accident on May 4, 2013 which resulted in me being on crutches. I called Planet Fitness to suspend my membership and I was told that I had to have a letter from my physician. I got the letter from my physician and I called back and asked for a fax number. I was told we don't accept faxes you have to bring it in. Well, it's been extremely difficult to bring in the letter until I got off the crutches because I was in just too much pain. When I got off crutches I take the letter in. These are the WORST and MOSTunprofessional people in the Customer Service Industry!...
Complaint comments Comments Complaint country United States, California, Inglewood Complaint category Other

Planet Fitness - California, Modesto - undisclosed details

Posted: 2013-05-28 by    Mz Wilke
Complaint Rating:  100 % with 1 votes
I had no complaints about Planet Fitness till today when I cancelled my membership. I tried to cancel twice. First time by phone and was told I had to put in writing. fine ok. Second time went to new gym that is closer to my house. They said I had to go where I signed up Fine ok. Was also told I could cancel with no buy out since my membership just hit the one year mark in May. I was told make sure I did by June 10th so that I did not get charged for another month so I went in today and was told my last bill would be $39.99 for my annual membership no one ever mentioned this. So I will not recommend...
Complaint comments Comments Complaint country United States, California, Modesto Complaint category Weight Loss Products and Programs

Planet Fitness - Florida, Altamonte Springs - discrimination

Posted: 2013-05-23 by    evaluate this
Complaint Rating:  100 % with 2 votes
Wow... I don't know where to start. Planet Fitness...
Boy, what a misery.
It started quite simply with a low cost membership that my teenage daughter talked me into getting. Only 10.00 a month. Sounded good . Right ? Well let me tell you don't let the advertisements fool you. First of all the only place Planet Fitness wants any "Black " associated with their name is on their advertisements.
Located in Florida, , the home of the "good ol boys".
Somehow, still today I should know better. I registered for their membership and shortly thereafter...
Complaint comments Comments Complaint country United States, Florida, Altamonte Springs Complaint category Weight Loss Products and Programs

Planet Fitness - Connecticut, Plainville - unauthorized switch to Sky Fitness

Posted: 2013-05-08 by    Sarah Adamson
Complaint Rating:  0 % with 0 votes
Planet Fitness where i was a member, decided to shut down its facility i was attending. And without authorization of its members decided to relocate them to not only a different town but a totally different fittness facility, Sky Fitness. I did not authorize this switch from planet fitness to sky fitness and very mad that they would have even think to do this to there members without proper authorization. I therefore would like to cancel my gym membership with sky fitness! And do not want to be bound to there contract. Thank You.
Sarah Adamson
keepmesja@yahoo.com...
Complaint comments Comments Complaint country United States, Connecticut, Plainville Complaint category Fitness Centers

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