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McAfee - uninstall

Posted: 2014-04-23 by    Diana Watson
Complaint Rating:  0 % with 0 votes
Dell installed McAfee on my home computer and it was fine but when I didn't want it any more I tried uninstalling it and I have files that I can not get rid of....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

McAfee - South Dakota, Rapid City - Uninstall Remnants

Posted: 2014-03-10 by    the feral sage
Complaint Rating:  0 % with 0 votes
My first request and following complaint have gone unanswered by McAfee tech.support/customer service.
Both done within Feb-March 2014. I attempted email contact. I think I recall sending one in.
The 2nd time I initiated live chat, and as pictured below, was told I'd receive a confirmation email Which Never Arrived
- Not Even In Spam Folder.


I bought their antivirus service for my pc for a year. I cancelled when it was then out of my budget to keep.
I used the uninstall option included, went into my software manually to painstakingly remove...
Complaint comments Comments Complaint country United States, South Dakota, Rapid City Complaint category Internet Services

McAfee - Renewal WARNING

Posted: 2013-02-23 by    UnhappyCafe1000
Complaint Rating:  0 % with 0 votes
Do not (repeat: DO NOT!) provide McAfee or partner DELL with any of your personal details, do not do McAfee project registering. I got charged annually and automatically by McAfee for an eight year old Dell laptop, initially I had signed up for five years McAfee protection - a reasonable lifespan for a Dell. The Dell was no longer with me, yet I still paid. I send an inquiry and never got a reply by McAfee. Yes, I literally had to change my credit card details to get them to stop. Refund, forget it, I paid until Dec 2012 on a computer bought in 2004. What was worse the McAfee, "we will take...
Complaint comments Comments Complaint country Australia Complaint category Internet Services

McAfee - Texas - Autorenewal of Antivirus Software

Posted: 2013-02-19 by    Max Katz
Complaint Rating:  100 % with 1 votes
Check your credit card statements religiously! While doing tax preparation research, I found a McAfee charge for $73.58 for auto-renewal of their anti-virus software dating back to Nov. '12. I called customer support and got them to stop the auto-renewal, but was unable to get them to budge on a refund, even though it's a computer I no longer use. I asked them to transfer the service to my Mac Book Pro, but they would only offer me a 50% discount, which I declined. I asked for the email of non-renewal to be sent while I was on the phone with them, which they did. If you call within a 60-day...
Complaint comments Comments Complaint country United States, Texas Complaint category Antivirus Software

McAfee - England, Lincolnshire, Lincoln - laptop anti-virus security

Posted: 2013-02-04 by    jollyjocky
Complaint Rating:  0 % with 0 votes
loss of anti-virus security for my laptop ....
Complaint comments Comments Complaint country United Kingdom, England|Lincolnshire, Lincoln Complaint category Antivirus Software

McAfee - Fraud

Posted: 2012-12-18 by    D Bo
Complaint Rating:  60 % with 5 votes
Even though I do not have automatic renewal and my downloaded products are well out of date, I have been debited against an old credit card that has expired by McAfee. Is this fraud? How many other people is this happening to who do not realize?...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Computers & Accessories

McAfee - Texas - unauthorized renewal charge

Posted: 2012-11-14 by    f4ranch
Complaint Rating:  100 % with 1 votes
an unauthorized charge of $85.39 appeared on my bank statement from McAfee. I called customer service number 866.622.3911. I was informed that no charge or renewal of service appeared on my account and no one knew how to remove something that they couldn't show.appearing on the account. I have not had McAfee on my computer for about 10 months. I did not renew nor authorize a
charge to be made. This is a scam...beware......
Complaint comments Comments Complaint country United States, Texas Complaint category Credit Cards

McAfee - England, Greater London - Compensation Claim

Posted: 2012-10-18 by    Tiger Chase
Complaint Rating:  0 % with 0 votes
I know McAfee is a big professional company which is providing anti-virous support to the customers worldwide. Basing on this information and basing on good perception developed about this company I subscribe to this company's product. My laptop recently suffered from serious technical setback affiliated to virus when the McAfee anti-virus protection was on. I could not switch on my set even for about a month. Then I took the computer to the technician, they declared the computers hard-drive was fully corrupted due to virus and so it can not be repaired. The solution was there- change the hard-drive....
Complaint comments Comments Complaint country United Kingdom, England|Greater London Complaint category Antivirus Software

McAfee - IT WON'T GO AWAY AND IT'S SCREWING WITH ME

Posted: 2012-06-16 by    ConnorDB
Complaint Rating:  0 % with 1 votes
McAfee came with the computer. I didn't like it, so I didn't renew the subscription and it expired roughly 130 days ago. But it's still here, messing with my computer. It's blocked sites that I like going to, I have to access them elsewhere. Thankfully, nothing important for work yet, but it's really only a matter of time. It WON'T LET ME delete the program files, and I can't find an uninstall anywhere. I need it gone. McAfee rep, who I damn well hope sees this, this is YOUR software, which I DON'T want, and it's messing with MY life. FIX IT....
Complaint comments Comments Complaint country New Zealand Complaint category Antivirus Software

McAfee - Hawaii, Honolulu - Malfunctioning Software

Posted: 2012-06-14 by    ABiswas
Complaint Rating:  0 % with 0 votes
I purchased McAfee Antivirus software from McAfee Site. After installing it worked fine for 3 weeks. Then suddenly it said "Certificate Expired " and asked me to Activate. I called McAfee support they did something remotely in my machine and it seemed to work. I asked if this will recur. They guaranteed it won't. It recurred after 1 month. Again I called and they fixed remotely. I again asked "Are you sure it won't recur!" They assured me it won't recur. It has recurred again. Their service is appalling. If my PC is not protected half the time because of this,...
Complaint comments Comments Complaint country United States, Hawaii, Honolulu Complaint category Antivirus Software

McAfee - Terrible scam

Posted: 2012-02-13 by    Moshakra
Complaint Rating:  100 % with 1 votes
As a computer expert, i can easily say McAfee is one of the worst antiviruses there is. It is terrible at scanning, hardly stops any viruses, is overpriced, clogs up your CPU, takes control of your computer, and never helps when you actually have a virus. Terrible product, not even worth pirating, let alone paying the terrible price of 130$ a year....
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

McAfee - Scotland, Lothian, Edinburgh - Double charging

Posted: 2011-12-07 by    Mike Cochrane
Complaint Rating:  0 % with 0 votes
I purchased online McAfee Anti Virus on 5 November and when I got my credit card statement I realised they had charged me for the same product I had purchased on the 5th and the 6th of November. They now owe me a credit of £39.99 which I will try to sort out tomorrow....
Complaint comments Comments Complaint country United Kingdom, Scotland|Lothian, Edinburgh Complaint category Antivirus Software

McAfee - Doesn't Work

Posted: 2011-11-13 by    Pissed off customer #9001
Complaint Rating:  100 % with 1 votes
I Recently bought a laptop and like all computers it came with a free temporary subcription to McAfee. Today I was attacked by a virus that downloaded one of those fake protection software thats obviously a scam. However, it crashed my internet and wouldnt allow me to do anything but THANKFULLY my McAffee still worked. After running several scans and McAfee telling me my computer is secure i completly wiped my hardrive and loe and behold, my computer is fine ( minus my files) Thanks McAfee, now i know never to use ur software again....
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

McAfee - New South Wales - Techincal support

Posted: 2011-09-21 by    nartz2
Complaint Rating:  0 % with 0 votes
McAfee wouldn't update...tech help told me that it was my broadband speed the first two calls...speed was fine..3rd call they told me to delete it & reload...doesn't want to reload of course...the next four calls to tech help are to try & solve that..inc the last which they accessed my PC...they reckon it won't download cause i have a virus in my PC...isn't that why i had McAfee in the first place?? for a fee of $129 they can remove the virus their program should of stopped...there scan tool stinger doesn't detect anything any how...don't waste your money on McAfee...the...
Complaint comments Comments Complaint country Australia, New South Wales Complaint category Antivirus Software

McAfee - Fraudulent Charges

Posted: 2011-08-24 by    Dee123
Complaint Rating:  100 % with 7 votes
I had McAfee years ago on an old computer. I've been getting both mail and emails requesting that my credit card be updated for my renewal subscription. I contacted McAfee notifying them that I no longer had that computer, and requested that they stop trying to obtain current credit card information. I spoke to someone in India. Not only did they have my wrong (old) email address, but my old address since I had moved. Yesterday, August 23rd, I received an email that was transferred to my new email account, that I was charged over $80.00 for a renewal on a computer I no longer had. I checked...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

McAfee - worthless coverage

Posted: 2011-07-28 by    rweunique
Complaint Rating:  100 % with 1 votes
Absolutely worthless computer coverage; site won't open; their virtual advisor doesn't work; can't even get their own help icon to function; now understand why Consumer Reports said they were the worst coverage available; don't waste your money of this ripoff!!!...
Complaint comments Comments Complaint country United States Complaint category Other

McAfee - Virginia, Arlington - False Charges/ Lying

Posted: 2011-07-26 by    RyD
Complaint Rating:  100 % with 3 votes
I bought a brand new computer with a McAfee subscription. I had just taken the computer out of the box less than an hour and only installed the Microsoft Office software. I called McAfee simply to verify I had a current subscription and that it was registered and working. The guy I spoke to said he needed to check some specs on my computer which seemed odd since I explained it was brand new. I told him I only wanted to activate my subscription, yet he insisted then proceeded to tell my my brand new computer had all sorts of errors he needed to fix due bad installation. I only installed Office! He...
Complaint comments Comments Complaint country United States, Virginia, Arlington Complaint category Unauthorized Charges

McAfee - Kentucky - scam

Posted: 2011-07-25 by    Ron Medley
Complaint Rating:  0 % with 2 votes
Called Mcaffe chat support, of course connected to India. Explained that a piece of software for a Phillips MP3 player was being recognized as a trojan and Mcafee kept shutting down the system. Of course first response was that they could connect me with their virus removal team for only $ 89.95. Total scam will swith virus protection and never ever use Mcafee again...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Internet Services

McAfee - Massachusetts, Melrose - False Subscription

Posted: 2011-06-11 by    GregorySorozan
Complaint Rating:  0 % with 2 votes
Dear Gregory, [TOTALLY BOGUS STATEMENT!!!]

Thank you for your McAfee purchase.


Your Next Step:

--------------------------------------------------
Download and Install
If you haven’t already done so, go to the PC you want to protect, and download your McAfee product from your My Account page: http://us.mcafee.com/root/myaccount.asp?affid=105

Renewal
If you are renewing your subscription, verify your subscription now to update the information in your McAfee product. Your product is then ready to use. Learn...
Complaint comments Comments Complaint country United States, Massachusetts, Melrose Complaint category E-Shopping

McAfee - Stay away

Posted: 2011-06-02 by    Justince1
Complaint Rating:  100 % with 3 votes
Based on my recent experience with McAfee, customer service is an oxymoron with this company. Their customer service department was not interested in assisting me. They use a variety of methods to try and discourage solving complaints, such as putting you on hold endlessly, saying they don't have the ability to transfer a call, promising to research and let you know their findings (but not doing so!). Don't frustrate yourself by dealing with them. There are plenty of free anti-virus programs available to you instead of spending money with McAfee. Save yourself time, money and aggrevation...my...
Complaint comments Comments Complaint country United States Complaint category Internet Services

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