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Kohls Complaints & Reviews

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Kohls - Wouldn't sell us a pillow

Posted: 2014-06-11 by    emckissick01
Complaint Rating:  0 % with 0 votes
We were purchasing a comforter set and found a throw pillow on the display bed that we really liked that had no price. We searched the bedding department and cold not find another. We tried to purchase pillow and was told it belonged to a set and they couldn't sell it to us. When we stated that there were no sets like that they told us they still couldn't sell it and they would have to damage it out and return it. We offered to pay a reasonable amount for the rogue pillow with no price that Kohls was going to throw out, and we're declined. Talk about poor customer service....
Complaint comments Comments Complaint country United States Complaint category Software & Games

Kohls - website does not work so cannot order

Posted: 2013-09-18 by    SA-SB
Complaint Rating:  0 % with 0 votes
I finally got a promo mailing for 30% off (usually get only 15%).
I tried to place an order for a total of $178 after discounts, and was to also get free shipping and $30 Kohls Cash.
I used my Kohls card, of course and input everything correctly.
When I reviewed my cart and hit "continue" there was an error page that the website server was unavailable. I tried for 25 minutes. Same page kept cropping up.
Then of course it's 1 minute after midnight and my discounts, kohls cash and free shipping are no longer valid. Am I an angry customer? You bet!
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Kohls - Maryland, Salisbury - discrimination against applicant

Posted: 2013-07-12 by    living life for my child
Complaint Rating:  0 % with 0 votes
I had application sent from a job market to kohl's for a job. to provide for my child and I and I've talked to one manager,
about a open position and was told to fill out a application so I did, I called to check the status of my application and I
talked to the store manger when I called he told me was wasn't in charge of hiring anyone. he told me to call back in
talk to a Amber cahall who is the hiring mangers. so I talked to her she said she would give me a call the week of 7/8/2013
I was told due to dating someone she knew that I was not getting hired...
Complaint comments Comments Complaint country United States, Maryland, Salisbury Complaint category Other

Kohls - Florida - purchased gift card never sent

Posted: 2013-06-28 by    firstblush
Complaint Rating:  0 % with 0 votes
On June 7th I ordered a $50 e-gift card to be sent to my friend for his birthday. He never received it. I contacted customer service online, they were very nice, and said they'd send it again. Again, he never received it. Customer service said they would send a physical card, so I gave them his address. He never received it. I sent an email to Kohls stating what happened, and said that if they were not going to send the gift card, I wanted a refund. They responded that he would receive the gift card in 7-10 days. Personally, I think they should have sent it one-day mail! I have to wait until...
Complaint comments Comments Complaint country United States, Florida Complaint category E-Shopping

Kohls - RUINED MY CREDIT FOR $25.00

Posted: 2013-01-19 by    jban
Complaint Rating:  0 % with 2 votes
HORRIBLE COMPANY Kohl's ruined my creditFor 31 years I have had excellent credit. Due to my stressful job and family obligations it's easy for me to forget to make a payment, so I put all my bills on autopay, except for one. Kohls doesn't allow it. During a particularly difficult time I was late on a $25.00 payment, and they reported me to the credit bureau. My score decreased over 100 points. After complete disbelief, now anger has set in. I cannot believe this company ruined my credit over such a small missed payment. They are horrible, and had they allowed me to set up autopay...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Kohls - New Jersey, Point Pleasant - Online Purchase

Posted: 2012-12-15 by    tomger
Complaint Rating:  0 % with 0 votes
Letter to Kohls
Received jacket on time and was initially pleased. Most of the people I work with ( who also shop Kohls) commented on the jacket which I told them I purchased from Kohls online. Within a week the jacket began tearing at the underarm seam then tore along the sleeve. I contacted online support and was told to return it to the store. not a problem. Although I did not have the receipt I did have the online order confirmation with the order number, XXXXXXX. On attempting to return the jacket your csr looked inside where there was a label that clearly said "Alfani, exclusively...
Complaint comments Comments Complaint country United States, New Jersey, Point Pleasant Complaint category Clothing, Shoes & Acc

Kohls - New Jersey - Paperless Billing

Posted: 2012-12-14 by    Joe from Jersey
Complaint Rating:  0 % with 0 votes
In September 2012 I signed up for paperless billing. Somehow Kohl got an invalid email address because the "l" was dropped from gmail making it "gmai" . I never got the bills but Kohls never notified me by phone or regular mail until I was over 60 days delinquent. They reported this delinquency to the credit agencies hurting my credit score. For ten years I never missed a Kohl's payment until i went paperless. I know their bills bounced back because when I used that incorrect address to test it, it bounced back to me. The collections dept. sent me a letter and I called....
Complaint comments Comments Complaint country United States, New Jersey Complaint category Collections Agencies

Kohls - lousy company to work for

Posted: 2012-11-18 by    doc8771
Complaint Rating:  100 % with 2 votes
One of the worst place to work. If people make .50 cent more an hour than you, you will be sure to get bossed around rby them all making your self worth feel like a piece of garbage...Needless to say, as an employee you cannot use coupons other than your own, and you cannot return anything without a receipt. Kohls donates hundreds of thousands of dollars to charities all over the Country, yet they cannot pay their hard working employees a decent salary. If you are a cashier, Kohls acts as a bank and demands you ask everyone if they will sign up for a crediit card, if the customers says NO to the...
Complaint comments Comments Complaint country United States Complaint category Department Stores

Kohls - Kohls merchandise stolen w/ no purchase protection

Posted: 2012-04-25 by    Halpake
Complaint Rating:  0 % with 0 votes
At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.
Complaint comments Comments Complaint country United States Complaint category Appliances

Kohls - California, Sunnyvale - People who work there

Posted: 2012-03-15 by    TaylorErwin
Complaint Rating:  0 % with 3 votes
I love kohl's! I like shopping there alot but last week i went to buy things for my baby. But sadly i found these employ's.One of my children sadly let go of a toy and dropped it on the ground and one of the employee Marisol was very aggressive with my child that he dropped that toy!!! and he is only one what does he know !When i saw that she yelled i my son she gave me a nasty look so i took my child away ! so then minute later i ask her for a shirt size for my child and i asked her if she can help my find the size i was looking for, and she talked to me with a very high voice very aggressive,...
Complaint comments Comments Complaint country United States, California, Sunnyvale Complaint category Employees

Kohls - Nebraska, Omaha - RUDE

Posted: 2012-02-14 by    rudecustomerservice!
Complaint Rating:  100 % with 1 votes
For Christmas i received a beautiful diamond ring from my boyfriend. When i went to go get it sized it was 9pm. The store does not close until 10pm, i work in retail and in my opinion and I'm sure may others, customer comes first. The lady told me she would not have time to size my ring, and called over the phone to complain to a different person that she needed time to close when it was an hour before close? I did not understand it i left crying because of being stressed out by the lady working. I went back on a different day made sure i had a good solid five hours before close, the lady who...
Complaint comments Comments Complaint country United States, Nebraska, Omaha Complaint category Employees

Kohls - Nevada - LIARS

Posted: 2011-12-20 by    Gymboree4two
Complaint Rating:  0 % with 0 votes
When I fell into financial difficulties as a result of suddenly finding myself unemployed, I asked Kohls about a hardship program that would allow me to make low payments until I was back on my feet without having to close my account. I was approved and was informed that I could resume using my card in Decemeber 2011. I landed a job in Nov and began looking forward to making a few small purchases for Christmas gifts at Kohls. When my card wouldn't go through, the sales rep phoned the toll free number for me. Well, the person she spoke with said that the account had been closed in August!!!...
Complaint comments Comments Complaint country United States, Nevada Complaint category Credit Cards

Kohls - Merchandise Stolen w/ No Purchase Protection

Posted: 2011-12-02 by    Dreik
Complaint Rating:  0 % with 0 votes
At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohls - California - Disreputable Company

Posted: 2011-12-01 by    Susan Mancinelli
Complaint Rating:  67 % with 3 votes
Kohls (expect great things!) NOT. Kohls is manipulating you and their customer service is lousy and here's my story. Have you noticed everything is always on sale (in reality everything is overpriced then put on sale which is the regular price at most other stores). Kohls gets away with this by adjusting the price up and down by a dollar or so. I recently tried to place on order at Kohls.com and apply my Kohls cash coupons each for $15.00. The website accepted one of my coupons but would not accept the other so I contacted Customer Service. The girl told me "sorry" it's not a...
Complaint comments Comments Complaint country United States, California Complaint category Clothing, Shoes & Acc

Kohls - Alabama, Oxford - Accused my wife of stealing

Posted: 2011-11-05 by    bamadawg
Complaint Rating:  100 % with 3 votes
My wife has shopped at Kohls.com and at the retail store in Oxford, Alabama for several years. She bought some shoes online for one of our children, but they did not fit correctly. She took them to the customer service department, and had no trouble exchanging them. The lady at the customer service desk suggested that she put the shoes that were swapped out back in the Kohls.com box in which she brought them in. My wife carried this large box and her purse to the boys department to do some shopping for some jeans for our son. As she went to check out, this man stood and watched her check out. He...
Complaint comments Comments Complaint country United States, Alabama, Oxford Complaint category Department Stores

Kohls - Bad customer care

Posted: 2011-10-16 by    MUNNA
Complaint Rating:  100 % with 2 votes
Today is the worst exp i hav ever had. the lady at the watch selling place is abrupt and rude. She is there to sell the watches but she does hav any answer for any question. She is like I dont know for the question how long the battery of the watch running or how long the watch has been displayed. She doesnt have an idea bt the warranty itself. Pity Kohls. been a very good customer for kohls for many years. Not anymore !...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohls - Bad quality clothing

Posted: 2011-10-13 by    pontiac03
Complaint Rating:  0 % with 1 votes
Write your review, complaint or question here and add as much detail as possible so the Business you review can improve and reply to you....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Kohls - California - Kohls Online

Posted: 2011-09-07 by    Sum1sSunshine
Complaint Rating:  100 % with 1 votes
I recently purchased 2 wallets on Kohls.com for my daughter and I. I received 2 packages today one with my wallet the other contained a silver tank top with sequines all over it. I looked at the packing slip and saw it said my daughter pewter wallet. I called the 800 number to let them know the packing slip listed the wallet but was a tank top. I was told in order to get the correct item I needed to do 1 of 2 things. 1 drive to a Kohls, return the tank top, receive a gift card, come home make a new order use the gift card but pay shipping again as it would be a new order. OR I could reorder on the...
Complaint comments Comments Complaint country United States, California Complaint category Department Stores

Kohls - Bad refund policy

Posted: 2011-09-02 by    kuin
Complaint Rating:  33 % with 3 votes
Is this refund transaction within Kohls Policies for refunds and good Customer Service? I explained that I paid in CASH (After the Kohls Discount Card was deducted from the balance) and would like CASH refunded. Kohls CSR stated that I did not understand; since I used a Kohls Gift Card I must get a Kohls Gift Card for the same amount. After debating this point, the Kohls CSR repeatedly said that this is what her computer showed and “the computer does not lie.” After speaking with 2 CSRs I tried to find some Christmas gifts within Kohls to use the card. I did not find anything within...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohls - California, Paso Robles - Management

Posted: 2011-08-23 by    unhappyemployee16
Complaint Rating:  100 % with 1 votes
Well, I worked at Kohls for almost a year and when It first started my E3 would constanty call me other girls names. I corrected him over and over and over again and this is how the converstaion would go.

"Sarah you need to do this"
"Oh did you want me to do it or did you want me to get Sarah?"
"No you"
"Oh ok because my name is Ashley."
"Ok Sarah..."
And then he would just walk away.
He would also call me random other names and other names of girls that worked there, but only when he didnt...
Complaint comments Comments Complaint country United States, California, Paso Robles Complaint category Other

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