Kohl's review: Credit card

My wife went to Kohls in San Jose, CA in June and purchased a small necklace as a gift for a friend. The Kohls associate told her that she could get 20% off of the purchase if she signed up for a Kohls card…the associate would also get “credit” for getting a customer to open an account. My wife opened an account, changed the necklace to the new account (approx. $48), then gave the cashier $60 to pay-off the balance on the account. The cashier took the cash and returned the change (approx. $12)…ALL of this appears on the receipt. The following month a bill comes from Kohls for $48…My wife took the receipt to a Kohls near our home in San Diego CA and was told be “customer service “ that they couldn’t/wouldn’t do anything, she needed to call the credit card company. Since then Kohls has added a “late” fee and gone to collections, on a sale that was paid at the time of purchase! Kohls customer service, on the phone claims to have NO ability to find which store the charge was made at (where my wife applied for the card) and NO ability to pull-up a record of the transaction. My wife must find the receipt, and fax them a copy, then they “might” cancel the late fee. We don’t have a fax machine so it may cost a couple of bucks, plus all of our wasted time, plus a hit on our credit for Kohls incompetence and POOR customer service. As far as I’m concerned Kohls is a scam company!