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Kohl's Complaints & Reviews

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Kohl's - Exchanging defective item

Posted: 2014-05-26 by    Epicurious77
Complaint Rating:  0 % with 0 votes
Great products and tempting sales, but beware if you need customer service! My first experience in the customer service line was an extended wait because one poor employee was working behind the desk and answering the phones because, ironically, everyone else was running around the store in anticipation of a visit by the corporate staff.

Today's experience involved trying to exchange a defective product. Apparently, if the store is out, the online branch of the store is meaningless. So, although you would like an exchange for the same product that is still available online, it...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Kohl's - Website difficulties

Posted: 2013-08-17 by    iamgsd
Complaint Rating:  0 % with 0 votes
I don't know what is up with Kohl's website for online shopping but it has become such a hassle that I doubt I will do much more business with them. I have always loved Kohl's but something is going on with their website that is not good. On my last purchase I qualified for free shipping due to the amount I was spending but it would never give me the free shipping at check out. I called customer service and they didn't know what might be the problem because they saw that I did qualify for free shipping. They said they could take the order over the phone which I said ok. To make...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Kohl's - Georgia, Fayetteville - surveillance video

Posted: 2013-06-17 by    Friend of Jesus
Complaint Rating:  0 % with 0 votes
Kohl's Don't Care

I am a friend to this family. I am asking all grandparents and parents to Google "woman finds wallet at Kohl's, "This could happen to you or your children." Kohl's loss prevention, The Fayetteville Georgia, Police department and Mr Smith were all aware that this woman did not take money from the wallet and give it to her grandsons, before this surveillance video was aired on Atlanta's WSB.

Kohl's, Fayetteville Police, and Mr Smith knew that there was not $300.00 to $400.00 worth of gift cards in the wallet...
Complaint comments Comments Complaint country United States, Georgia, Fayetteville Complaint category Department Stores

Kohl's - Arizona - Termination

Posted: 2013-03-26 by    OUTTOGETME
Complaint Rating:  0 % with 1 votes
Hi all! First, I would like to say that since starting my career with Kohl's in August of 2007, I LOVED IT!!! I learned so much information about the in's and out's of the retail industry, as well as elevating my leadership skills to new levels. I started my career in Hillsboro, Oregon with store 1004 with a GREAT leader, a GREAT management team, and one of the BEST districts Kohl's has to offer. My goal was to get the proper training, which I did, in order to move up within the company. I was hired on as an Home & Kids Area Supervisor and eventually moved my way around ALL supervisory...
Complaint comments Comments Complaint country United States, Arizona Complaint category Employees

Kohl's - Iowa - Collections

Posted: 2012-08-01 by    Sharonc001
Complaint Rating:  100 % with 1 votes
I lost my job in December last year and had an $85.00 a month cc payment to Kohl's I called them and told them the situation and they offered to lower my payment for 6 months on a payment arrangement. THEIR idea and said this was my savour no harm no foul and don't worry about the amout showing still due on my bill that will straightened itself out later. Oh yea it did. They have reported me late to the credit bureau the last 4 months now showing over 60 days and has dropped my credit score over 50 points. I have called them twice and been told they are doing NOTHING wrong. WHATEVER why...
Complaint comments Comments Complaint country United States, Iowa Complaint category Credit Cards

Kohl's - Wisconsin, Milwaukee - Refusing to provide accurate billing statements

Posted: 2012-07-15 by    kohls
Complaint Rating:  0 % with 0 votes
I opened my Kohl's charge account in 03/12. I never received my charge card nor my statement. I started receiving calls in 05/12, I explained to the first rep at that time that I have not received either of the listed above. It was explained the my address on file was incorrect (my apt was not included) and that the correct information was added and the (2) would be in the mail. Today is July 15th: (5) Reps, (2) Supervisors later: I have not received my card, I was told on (3) occasions a correct statement would be mailed (one reflecting the reversed late fees). My account information; in order...
Complaint comments Comments Complaint country United States, Wisconsin, Milwaukee Complaint category Department Stores

Kohl's - Florida - Messing order up.

Posted: 2012-06-12 by    snakes43
Complaint Rating:  0 % with 0 votes
It's not the first time that Kohl's messes up my order. I ordered Denim Jeans for my husband in size 34-29. The jeans had 34-29 everywhere except for the inside ticket which said size 40. This was a father's day gift which now he won't receive. I will return it to the store for my refund. I also recently ordered a swim-tee shirt for my husband/father's day gift and later received an email that the order was cancelled. I called customer service and the lady that helped me ordered another one for me. Next day, I get another email saying THAT order was cancelled as well. The...
Complaint comments Comments Complaint country United States, Florida Complaint category Clothing, Shoes & Acc

Kohl's - Texas, Austin - Horrible treatment

Posted: 2012-04-29 by    ConcernedCustomer2
Complaint Rating:  50 % with 2 votes
Review for Kohl's - sunset valley in Austin, TX

Is there a way to give -ve stars? I am so pissed to even give 1 star to this place. I had one of the worst experience in this Kohl's recently. If you are shopping or planning to go shop here, you should read this. I bought a sport jacket for my wife and went to the counter. I had a $10 off coupon that I had got by mail recently and I presented that. When the lady (lady1) behind the counter saw that she immediately said to me you cannot use this coupon again. I was confused when I heard that. I have never used a coupon at this...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Clothing, Shoes & Acc

Kohl's - California, Riverbank - Manager

Posted: 2011-12-12 by    Mrs. Prado
Complaint Rating:  50 % with 4 votes
Yesterday my two year old daughter and I went shopping with my sister. During the time we were at the store I continuously asked my daughter to sit in the cart.I told her she needs to stop trying to climb out because she could fall and get hurt. As my sister and I were getting ready to check out(taking the items we had picked out of the basket and onto the counter). My daughter decides that she wants out of the basket. As my daughter was trying to climb out she fell onto the hard tile floor and hit her head. Resulting with a instant goose egg. I am NOT blaming the store what so ever. Yes, children...
Complaint comments Comments Complaint country United States, California, Riverbank Complaint category Retail Stores

Kohl's - Wisconsin, West Allis - Hassle Return

Posted: 2011-12-05 by    mah2
Complaint Rating:  67 % with 3 votes
I returned some items from last year to Kohl's dept store with my receipt, that I had purchased on my credit card. The associate said that she had to process it as a return without a receipt and have the corporate office issue me a check for my refund within 7 to 10 days. It took almost a month to receive my refund and it came in the form of a merchandise credit. It took me half a day of calling around to get the issue resolved and I was rudely hung up on 3 times by the corporate operator in the process. I finally called the store mgr and will have to now go back to the store to cash in the...
Complaint comments Comments Complaint country United States, Wisconsin, West Allis Complaint category Clothing, Shoes & Acc

Kohl's - False ad

Posted: 2011-11-18 by    Akader
Complaint Rating:  0 % with 2 votes
I received a flayer with my bill which offer $ 10.00 ( sent in a email to your email add.)if you go green and sign up for paperless statement.so I did just that, and waited and waited and when nothing came, I called customer service who promised to send an email to a supervisor.
In a few days I received a $ 5.00 for submitting my email, then nothing, I did not even bothered to print or cash it since if they are going to nickel and dime me, let them keep their $10 and I will keep my money to spend somewhere else where people are honest and keep their word....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Worst experience ever!

Posted: 2011-11-15 by    Tigl
Complaint Rating:  0 % with 0 votes
I went shopping at kohls in Laredo Tx. I'm a very picky shopper I tend to take long when shopping. I was shopping for my myself and my family as well, I was shopping alone when Im at the men's section picking out clothes for my husband and find a kohls employee starring at me as if I were going to steal something! I felt so uncomfortable and walked toward the shoe department, and what do you know she appears there too! I was so upset I felt as she was being such a prejudice or stereotype! I finally went to the cashier to pay and then again she appeared! I ended up buying $300 worth of...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Black Friday service

Posted: 2011-10-05 by    nothappywithwait
Complaint Rating:  0 % with 1 votes
We went to the Kohl's in Palmdale, Ca this Black Friday morning at 5am. We were finished shopping at 5:30am. Due to bad management resulting in confusing extreme lines, we did not leave the store until 7:30am. Two hours waiting in line!! I will not be going back to Kohl's for next years Black Friday sales event. We visited several other stores, JCPenney's, Target, Bath Works, etc. None at the long lines that were so bad at Kohl's.
We should have just turned around and left when we saw so many people not moving in line....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Incredibly poor

Posted: 2011-09-23 by    rianahegman
Complaint Rating:  0 % with 0 votes
I ordered two sweaters from Kohl's.com for Christmas. Several days after they arrived, I realized that one of them had a plastic anti-theft tag attached. I contacted the company via email, requesting a new one be sent to me immediately and explaining that I had thrown away the packing slip, as I had intended to keep the items. I was told that I could go to a Kohl's store to have the tag removed (this was after I explained that the nearest store is two hours away!). I was then told that I would have to wait to return the item, have the money put back on my credit card, then I could place...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Avoid them

Posted: 2011-09-17 by    samIam4640
Complaint Rating:  25 % with 4 votes
Maria new supervisor of LP at Kohls in Northern California is an abusive monster!

Avoid working here. This is a terrible place to work....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Poor Service

Posted: 2011-08-27 by    mukn
Complaint Rating:  0 % with 2 votes
Poor service_Sadly, the jewelry counter clerk noticed me but failed to approach; no one else was anywhere shopping at that counter. I stopped and closely viewed items in and on top of the case including pearls (60% +10% off) gold earrings, and the clerk totally ignored me...I left.
Lone Tree, CO

(my wedding set is 1+carat with diamonds in the setting-right hand ring 1 carat blue diamond with white diamond set in platinum and I was dressed white leather jacket and jeans) store....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Horrible customer service

Posted: 2011-08-02 by    Ardanteine
Complaint Rating:  0 % with 0 votes
I'm a Kohl's employee. One particular night, my fiance had purchased an expensive item but forgot to use her "Kohl's Cash". The assistant manager, Marissa, told her to go to Customer Service for an adjustment. She did just that, but the customer service rep, Lori, flat out refused to make the adjustment, and was VERY RUDE AS WELL! My fiance then told her she needs an attitude adjustment if she wants to work in customer service, to which Lori replied, "DON'T TELL ME WHAT TO DO!" So my fiance had to go back to the register, where they had to do a refund, then...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Kohl's - Missouri, Saint Peter's - Security

Posted: 2011-07-11 by    Kaya Ann
Complaint Rating:  100 % with 1 votes
I had been followed by security in the women's department at Kohl's one to many times. I confronted the woman and asked her if she worked at Kohl's because I knew she had been following me. She laughed unusually loud. I asked her to return my items to the proper rack because I was leaving. I was very upset and insulted. I decided to call the store manager and ask what I was doing wrong. Here is a list of his comments: You have to believe me, we have no store security. We have store security but it is a man. We have store security but it is a man and it is not me. I am telling you...
Complaint comments Comments Complaint country United States, Missouri, Saint Peter's Complaint category Department Stores

Kohl's - Michigan - Kohl's Cash

Posted: 2011-06-29 by    Jennysomething
Complaint Rating:  100 % with 2 votes
I purchased some items from Kohl's which totaled $57.59 before tax. At the time they were giving $10 Kohl's cash for every $50.00 or more that was spent, so I received my $10 Kohl's cash. The same day I went back to exchange one of the items I purchased and I was told I would have to do a return because the item I wanted to exchange was more money then the new item. So they returned the one item which was $29.99 before tax, and then rang up the new item which was $24.99 before tax. About a week later I went in and purchased a shirt for my husband and handed the cashier my $10 Kohl's...
Complaint comments Comments Complaint country United States, Michigan Complaint category Retail Stores

Kohl's - Cheated

Posted: 2011-05-31 by    pickysenior
Complaint Rating:  0 % with 1 votes
Kohl's has an interesting way of rewarding its frequent credit card shoppers. It gives out Kohl's Cash. But, beware of the manner in which they apply the Cash to your purchases. It is criminal!

Instead of applying the Cash as a tender (payment), Kohl's uses it as a discount BEFORE other coupons are applied. All other retailers who say you have $10 off something, actually give you $10 off at the END of the transaction. It is applied toward the bottom line payment. Kohl's does not.

My purchases totalled $19.89 after using a 20% off card they mailed...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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