Complaint Rating:

I had my email under Direcway for 4 years until somebody, without my consent and without amending my service contract, switched it to "Hughes.net." Now I cannot relay email, nor can I use another ISP to receive email. Under Direcway, I could use a local ISP which was on all of my stationary...

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I am so fed up with Hughes.net. First of all I am constantly needing to reboot my modem after a few hours of inactivity. Hughes Net can not fix the problem and told me I would have to live with it. Today I find out that after downloading over 200MB of data in a 24 hour period the fair access...

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I've been a customer of Direcway and Hughes for 5 years now. Everything was fine before Hughes took over! The service has slowed down to the point that it's no better than a regular ISP service. I've been having problems with error messages of "506" for the past 2...

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I started with Direcway and they sold to Hughes.net. Since that time the service has been horrible. I was downloading Microsoft Office and a window came up saying it would take 53HOURS to download it. I called and they told me to download part of it today and the rest tomorrow. I am paying...

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Ever since Hughes.Net offered to upgrade my system for a commitment of an additional 15 months on the service contract, the internet connection is very poor and very slow. The so called "Technical Support" consists of people who can barely speak ENGLISH and are of no help whatsoever,...

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Accept some wisdom. THIS SERVICE IS HORRIBLE. I live in a remote area where there is no other internet service. I have the Pro service after I found out about limited daily downloads. Hughesnet is about half again as fast as dialup. I can't even watch a news video clip without the...

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Since hughes bought direcway my download speeds have fluctuated between good (1,000 + KBPS) to "worse than dial-up"(6 KBPS).

Recently, technical support (a 1+hour adventure every time) seems to indicate that the only solution to my problem is to upgrade my modem. Fair...

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We had Hughes for about 7 years (started as Direcway). They SUCK! First of all, anytime you have a problem, you get stuck talking to someone in GOD KNOWS WHERE, who doesn't speak English and can not understand what you say! And the FAP, don't get me started. No one could EVER give...

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I have had Hughes (Direcway) for several years. I also am tired of calling for service and having to hang up on the average of 4 times before and IF I get a person I can understand (yea for out sourcing). I call for service someone comes out my signal strenght is 80 again for a few months...

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Nonfunctional e-mail controls. Can't BLOCK spammers or junk e-mail. Constantly get "system unavailable" msg when attempting to block spam. When blocker appears to be occasionally available, get repeated msg "site already listed" acknowledging that the blocker is non-functional....