DoubleDown Casino
Reviews and Complaints

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I don't usually leave reviews, but this casino deserves one. I registered because of their support for cryptocurrencies, and I have to say it's the fastest bitcoin withdrawal I've ever seen. Requested a payout and it was in my wallet in 15 minutes. That's insane! I also love their selection of games. I play a variety of slots and live dealer games and they have all the major providers.

Ok, first of all I went to bed last night with over 300,000 in chips woke up this morning with around 141,000. I play every day and there is no way I played this long to lose that many in chips. Please check this for me.. Another thing is I purchased the piggy bank twice on the 10th and I think I only got 110 dice once but sure was charged twice. Please check that as well. Please refund one of the charges on the piggy bank to my credit card. I seriously don't understand what is happening with this game. I'm close to almost not playing at all with all the money I spend buying dices etc. Email me back at [protected]@aol.com

On February 22,2024 I was playing game Holly Jolly Bingo & it did not pay out full amount. Fortunately I took a screenshot to prove because it has happened before with various games that winning spins. Seeing as I have spent the money @ least I should be paid out accurately. The account is under my FB Gloria Gillam On Holly Jolley Bingo @0842am. I have followed instructions repeatedly & still I fail to understand. It is apparent that you are not recognizing every thing sent to you. Thank you.

I am being charged for purchases on the double down casino app. It’s not me.. I cancelled the app and deleted my account.. I am still being charged.. I cancelled my credit card December 18 2023.. I was charged again on January 3 2024.. The Royal Bank of Canada is refunding the last charge, the fraud department of the Royal Bank of Canada is now investigating

This game almost begs you to spend money so you could “maybe win coins”. They rip everyone off. I am so sick of going to a game for pure enjoyment and then when “they” feel you have won something substantial you get a message that pops up asking you to leave a review of how great they are. This game is pathetic! If you don’t, all of your “money” goes away within a couple of spins. This game and its makers are disgusting and deceitful. Look, most of us come here to escape for a little bit but this game literally begs you for actual money numerous times or to say “they are amazing “ neither of which is ok.

My review I have is 1 star and get poor customer service plus poor payouts.

The game Doubleu casino is getting worse. It's ridiculous that I can't play for more than 3 minutes. Your games are good but with Doubleu casino they are worse since you took over Doubleu games Doubledown Interactive LLC made it even worse than it was in 2020

Please get this game straightened out!

Doubledown has the best slots on fb, however after years of buying chips with little to no payout. I can no longer afford to enjoy your games especially in this economy. The coins I buy are always the 100.00 5x special. and they only last for 1 day. and I almost never bet more that 1 mil a per play. I wish the coins lasted longer to play but I can no longer afford it. Thanks for the times I did play. You have a great site, but it's no longer fun anymore because the chips don't last long enough and it's now become a waste of money.

My wife was using your game on Facebook in a new game. She had 2.3 billion in chips. She tried a new game and came to my office and told me that she lost all her double down chip and was not going to play again. She thought she was playing 200,000 per spin and may have had it on automatic spin. Instead of 200K, she was playing 200 million per spin. That happened to me once. Is there a way we could get some of the chip money back? Her facebook account is Paininthearse76.46. Please let us know what or if anything can be done.

This is the fifth time trying to get some kind of a answer. On September 7th 2023, around 10:00 am, I achieved a row of jackpot symbols but only received 400,000 coins for that row. I should have received 6 billion plus for the jackpot win. I'm attaching a snapshot of the jackpot symbols. I'm getting really frustrated trying to get this glitch resolved. If no resolution is reached soon, I'll be sending my snapshot and information through the social media about how I'm being treated on the doubledown game and I'll keep on reposting it till I get satisfaction.

I have bought tokens and played doubledown slots for over 20 years and have never hit megabucks jackpot or any other high paying jackpot in all that time.

It would be nice after all the money I have spent to at least hit 3 mega bucks or 3 double down symbols or for that matter any huge jackpot. It just doesn't seem right to spend so much money without a reasonable return. This casino does not cater to long term players.

network connection lost only on double u casino i have 36.000.999 coins its my favorite game i play on face bookkk fix your issue OK

RESPECTFULLY LINDA MURPHY [protected]

[protected]@gmail.com

IM 65 YEARS OLD I LOVE PLAYING ON FACE BOOK BECAUSE I HAVE SEVERAL GAMES I CAN PLAY DOUBLE U CASINO IS THE ONLY GAME THAT SAYS NETWORK LOST FIX IT OK?

When I logged in to double down two days ago I was asked if I wanted to play as “ruth”! My name…of course I clicked on “yes” never was asked this before, so immediately my millions of points and game are gone and and a new game with 1,000. Points, very disappointed, I had 500,000.000 plus points gone. This happened last year on double u, had 400,000,000 plus points…playing and it said I didn’t have enough points I looked and I did…then it said not enough points again and when I checked it was running points down to 1,000. Again it deleted my luck in playing. Is this what happens if you are having too much free fun. Thanks

My name is Darlene farmer I accidentally fell asleep while playing the game it pushed the $99 pay on the thing when I woke up out of my sleep I owe $106.99 to my bank but I'm trying to do is get the money back because I never met to do any of it I was asleep. It was a simple accident I have never spent $106.99 at one time on your game but I am a value customer I've dealt with y'all for the last four and a half years being my gaming what I won't do is allow somebody to take from me it was $106 that I've never spent that one time on your game I am a value customer I spend a lot of money all I'm asking is to give my money back behind an accident of me being sleep and I accidentally rode on the phone and it took my money so if possible can someone please get back with me I've left several messages and complaints thank you so very much

I made a chip purchase on 6/22 I only received 30 chips I supposed to get $175 chips for the $64 I spent would you please replace the rest of the chips thank you very much I'm a very day one player and I don't appreciate it getting dirty chips for $64 I'm at 76-year-old person I live on a tight income I paid the money and didn't receive the rest of the chips thank you

After a bonus round , when the three bonus symbols disappear, and you win other sequences on your spin, the other wins do not get counted. For example, I won 200,000 coins in the bonus round, and then I won 260,000 coins additional spins when the three bonuses disappeared. It only posted 200,000, not 460,000. I have a screenshot. I have observed this before, so it appears to be a flaw in the programming.

On Sunday the 07/May 2023 at 09.13 AM AEST I brought a chip package $89.99 for 105.k chips instead I was charged $159.99 for 300k chips which I did not receive this is very distressing knowing that unauthorised monies was taken from my account I am requesting that the money is reembursed back to my account. I have played this game often and at other times have had monies deducted unnessasarily without permission but not this amount so I would please ask you to rectify the matter Thankyou Pamela Bartolo