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Dairy Queen Complaints & Reviews

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Dairy Queen - Alabama, Jacksonville - impolite and poor service

Posted: 2015-06-08 by    Carol Carson F
Complaint Rating:  0 % with 0 votes
its almost 90 degrees outside on the drive thru. My mom is craving for a blizzard. As i ordered on the speaker the one taking the order keep repeating the wrong item. I've been almost shouting yelling there but still they cant hear me. They told me to drive to the next window. I gave my order again. But as I turn around to wait for my order I can hear them laughing and talking about me. He is so impolite and so very unrespectful....
Complaint comments Comments Complaint country United States, Alabama, Jacksonville Complaint category Fast Food Restaurants

Dairy Queen - Poor food service

Posted: 2015-05-23 by    Vicke Hanvey
Complaint Rating:  0 % with 0 votes
We took our twin granddaughters to eat at DQ in Oxford, al. I ordered a mega dog with onions. Also asked for the cotton candy blizzard, in which they told me they did not have and was not getting. (Very disappointing since that is the big advertisement around here and you can't even get it.)When it was brought to table it was cold. The chili was cold and cheese wasn't even melted. Also had so much onion on it I could not eat it. All the workers was worried about is my granddaughter and if they were twins or not. Very poor service....
Complaint comments Comments Complaint country United States Complaint category Food

Dairy Queen - Safety

Posted: 2015-05-17 by    Mrs. D 41
Complaint Rating:  0 % with 0 votes
While the inside of this store is clean and the workers friendly and easy to work with, I found the parking, and Restrooms inadequate and deplorable. The restrooms are handicap and child unfriendly as well as not locking properly. They are very dangerous! They are situated on the exit lane, outside of the business, and on a blind curve at that. They have no handicap railings and have heater wires and heater slats showing so that any small child might get a hold of them. The parking area is extremely small and when several SUV'S are in the lot it is like an obstacle course trying to get through...
Complaint comments Comments Complaint country United States Complaint category Food

Dairy Queen - Improper handling of food and lack of personal protective equipment and hygiene

Posted: 2014-12-15 by    toiletwax
Complaint Rating:  0 % with 0 votes
A couple of Sundays ago I took my wife out for ice cream. The person who handled my cash also made our desserts. While doing so I noticed her trying to retrieve one of her hairs that had fallen into our ice cream. Instead of making a scene I decided to write the corporation. No one from our local store has responded in anyway shape or form of an apology or compensation. I'd like the FDA to do a thorough inspection of this establishment. No hairnets, no gloves, and lack of cleanliness is apparent at this location....
Complaint comments Comments Complaint country Canada Complaint category Food

Dairy Queen - harrassment by general manager

Posted: 2014-09-29 by    unhappydairyqueenworker
Complaint Rating:  100 % with 1 votes
The dairy queen in Humboldt Iowa has a major problem with harassment and favoritism against workers. If the general manager doesn't like you she will cut your hours down to nothing. Brie who is the general manager did this to me several weeks ago. I worked there way before she started as gm and when I came back from California she was our new gm. For some reason that I'm unaware of she started cutting my hours down eventually I ended up not being scheduled at all. So basically I was fired because she didn't like me, a few days later I was told by an employee that overheard Berea(general...
Complaint comments Comments Complaint country United States Complaint category Food

Dairy Queen - Menu and Service

Posted: 2014-09-29 by    Rissie42
Complaint Rating:  0 % with 0 votes
Not everyone can have bacon in your 5.00 Meal choices. Why did you get rid of the burger with the lettuce, onion, tomato and cheese. If I wanted a bacon cheeseburger I could get that McDonalds. The sour puss running the register offered me a chicken wrap meal instead. We left. We went two blocks down and went to Culvers. A little bit more expensive but worth it. We usually have lunch at Dairy Queen 4 or 5 times a week because it is close to where we work but not anymore. We will continue to take our Business to Culvers. Clerk did not even crack a smile. 9-29-14 at 11:58 at he Dairy Queen in Sioux...
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Dairy Queen - Manager

Posted: 2014-02-17 by    ToeDoe1234
Complaint Rating:  0 % with 0 votes
I used to work at this Dairy Queen. I went to go see my sister when she had her baby, and before I could find anybody to work for me the manager called me cussing at me and screaming at me over the phone. This was a few hours before I was supposed to work. I found somebody to work for me and she said she would go in, but the same manager that called me told her that she couldn't because she lived 30 minutes away. What else can I do to complain and to make sure that my complaint goes through?...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Dairy Queen - Florida, Winter Haven - Lack of service and Low product quality

Posted: 2013-06-08 by    sellenburg
Complaint Rating:  0 % with 0 votes
Sent daughters to pick up ice cream (blizzards - 1 large, 1 med, 1 small), we live less than 3 minutes away. They asked for lids twice and still did not receive them. The small was made wrong and they gave them the mistake (even though no one would eat it) along with the new one made - which was more than half melted and with no lid resulted in getting all over vehicle and youngest daughter's pants. I called, asked if I could just place these in the freezer to return for a remake the next day. I was told no it HAD to be tonight. Given now I have had to stop what I am doing, try and clean up...
Complaint comments Comments Complaint country United States, Florida, Winter Haven Complaint category Fast Food Restaurants

Dairy Queen - Ohio, Waverly - intentional bad service

Posted: 2013-05-05 by    Wilbur Elliott
Complaint Rating:  0 % with 0 votes
Drove thru drive thru and ordered two foot long hot dogs with very little sauce, made it clear to employ I only wanted a small amount of sauce and she repeated that back . Later down the road I found the two foot longs were smothered in sauce . That is uncalled for !
I will not stop at that DQ ever again . That was an intentional smart ass way to treat the customer .
Wilbur Elliott 740-998-6704...
Complaint comments Comments Complaint country United States, Ohio, Waverly Complaint category Food

Dairy Queen - Texas, San Augustine - didn't order

Posted: 2013-03-27 by    commonsenses75951
Complaint Rating:  0 % with 0 votes
Found a fake fingernail in my hamburger. When I brought this to the attention to the manager, who was all of 17 years old, he seemed scared to say anything about it. The employee's are all black and he's white... get the picture. POOR service, Poor response, poor attitudes in general....
Complaint comments Comments Complaint country United States, Texas, San Augustine Complaint category Food

Dairy Queen - New Brunswick, havelock - bad food

Posted: 2013-03-20 by    connie kierstead
Complaint Rating:  0 % with 0 votes
we just got to our home we ate out at dairy queen Salisbury n.b and the burgers were cold and one was made wrong he just wanted to be plane cheese burger and they had the works on it and the fries were cold and the chicken wrap that i order was cold the onion rings were burnt and had no taste at all so what are you going to do about it i think we should get our money back and they should learn how to cook...
Complaint comments Comments Complaint country Canada, New Brunswick, havelock Complaint category Food

Dairy Queen - Texas, Johnson City - nasty, old, dirty, food

Posted: 2012-12-08 by    281
Complaint Rating:  0 % with 0 votes
ordered us and the kids some food. came out super quick. the buns on the hamburger had mold on it. the fries tasted like they made them the week before, and just microwaved them (they were nasty). and to top it off, there three long hairs in the fries. the Ice machine for the drinks was broken, and no carbonation in any of the fountian drinks. needless to say we got are money back, and left....
Complaint comments Comments Complaint country United States, Texas, Johnson City Complaint category Fast Food Restaurants

Dairy Queen - Pennsylvania, Seven Fields - Terrible Service and Food

Posted: 2012-11-10 by    very displeased customer
Complaint Rating:  0 % with 0 votes
Waited in line over 5 min, while one employee ran cash register/delivered food. He was clealy going at his own speed and did not ask for help. Also you several employee watch from the kitchen as the line grew larger. After our order was taken, our ice cream sat up on the counter for over 10 minutes, when delivered I asked to see a manager and nope never did see or speak to one. As we ate our blizzard we noticed that it was hardly mix and was missing the blizzard "stuff" I would not recommend that if you are in a hurry more on to the next eatery....
Complaint comments Comments Complaint country United States, Pennsylvania, Seven Fields Complaint category Fast Food Restaurants

Dairy Queen - Utah, Hurricane - Disgusting EVERYTHING

Posted: 2012-10-22 by    Animaa
Complaint Rating:  0 % with 0 votes
I walked in for two blizzards. It took them several moments to notice me standing there because a large group of the workers were socializing. They continued to do so until one of them stood at the register. She just stood there, so I asked if they were open and she said yeah. So I asked if I could have two large Cherry Choco Blizzards. She took my money, gave me change and I went to wait.
While waiting, I witnessed disgusting cleanliness problems with the drink machine. There was slime and gunk around it... As well as a mess on the floor. As I was waiting, one of the workers pushed behind...
Complaint comments Comments Complaint country United States, Utah, Hurricane Complaint category Food

Dairy Queen - Alberta, Okotoks - Choking Hazard (Child Safety)

Posted: 2012-09-24 by    Dale Brassard
Complaint Rating:  0 % with 0 votes
Recently I enjoyed a Chili Cheese Dog at the Okotoks Alberta DQ. The service and food were good However:
On the container that the Chili Cheese Dog was served in the following was printed:
"FACT: The average person finishes a hot dog in 6.1 bites. Bet you finish your DQ chili cheese dog in Less!"
This is a dangerous challenge to put out there, especially for children who would take the bet seriously. Fewer bites would mean larger chunks of hot dog, and people can and have choked on large pieced of hot dogs. I would suggest that this ad be taken off the hot dog containers...
Complaint comments Comments Complaint country Canada, Alberta, Okotoks Complaint category Food

Dairy Queen - Rotten Service

Posted: 2012-09-02 by    Very Rotten service!
Complaint Rating:  0 % with 0 votes
Dairy Queen 752 HWY 55 HAMEL MN . Horrible service. Orders were filled in random sequence. It took 20 to 25 minutes to get a shake and a vanilla cone. One of the girls was visiting with the cook. She asked the other girl when she got to our order it the customers were there. There was not a thank you or an apology when we finally got our two items. We will not go back....
Complaint comments Comments Complaint country United States Complaint category Food

Dairy Queen - worst food ever

Posted: 2012-08-19 by    unsatisfiedcustomer01
Complaint Rating:  0 % with 0 votes
melted ice cream straight out of the walk up window guess I should of checked them(but I
didn't think I had to check and make sure ice cream was cold) at least the ice cream cone was rite except for the fact they only put 2 drops of butterscotch on it. What a deal for $12. I think the owner should be held responsible for the quality of food coming out of the store. If I'm getting food like this I'm sure their are plenty of others getting this same great quality service. Never again will I make the 2 mile drive their. You would think they would try harder since there are only...
Complaint comments Comments Complaint country United States Complaint category Food

Dairy Queen - Kentucky, Taylorsville - no service

Posted: 2012-08-12 by    Joyce Armes
Complaint Rating:  0 % with 0 votes
I attempted to take my neice and nephew to dq in taylorsville, ky this afternoon. We ordered 2 double cheese burgers, 1 plain hamburger, 2 sm fries, 1 banana and 3 sm shakes. I was told that they could not sell me a shake with a kids meal. I have never been told that before. I have always had to pay extra to get the milk shake, which I have always done, but today, the manager on duty informed me that they could not SELL me the milkshake. There was no way I was going to get out of there with 3 shakes so I cancelled the order and took my business to Burger KIng in Mt. Washington KY, they were more...
Complaint comments Comments Complaint country United States, Kentucky, Taylorsville Complaint category Food

Dairy Queen - Texas, Marfa - POOR SERVICE

Posted: 2012-08-09 by    coldhardtruth
Complaint Rating:  67 % with 3 votes
SEVERAL TIMES IN THE PAST YEAR, IVE HAD HORRIBLE ENCOUNTERS WITH THIS SPECIFIC AREA. NOTHING BUT A BUNCH OF YOUNG KIDS RUNNING THIS PLACE, THEY HAVE NO ORDER, NO RESPECT AND BAD HYGIENE. NOT ONCE HAVE THEY GOTTEN MY ORDER RIGHT, IT TAKES ABOUT 30 MIN TO RECIEVE JUST A SIMPLE MEAL AND THE FOOD IS DISGUSTING. WHAT DO WE HAVE TO DO TO GET SOME FAST ENJOYABLE FOOD AROUND HERE. WHAT A SHAME....
Complaint comments Comments Complaint country United States, Texas, Marfa Complaint category Food

Dairy Queen - Oklahoma, Idebel - Wrong order

Posted: 2012-08-05 by    penelopoo
Complaint Rating:  0 % with 0 votes
Ordered my granddaughter a cone. My husband a strawberry sundae and myself a carmel sundae with x cool whip. waited on other customers before fixing my order. Brought a vanilla (thin as water) shake, strawberry sundae with one bite of cool whip and a carmel sundae with no cool whip. told waitress we would keep it, didnt have time to wait any longer. told me i had to pay another dollar. I paid it, but it was her fault, I shouldnt have been made to pay for it. Couldnt even drink the shake had to throw it away. I have worked in a resturant almost all my life and I wouldnt have never made my customer...
Complaint comments Comments Complaint country United States, Oklahoma, Idebel Complaint category Food

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