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Dairy Queen
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1.2 912 Reviews

Dairy Queen Complaints Summary

46 Resolved
865 Unresolved
Our verdict: If considering services from Dairy Queen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dairy Queen reviews & complaints 912

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G
3:23 pm EDT
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Dairy Queen Management

The store manager treats the employees very rude and disrespectful not just in front of customers but employees as well. No body deserve be treated that way . This all happen today Friday between hrs of 11.30 am ,12.30 pm on April 29th 2022 .I didn't receive my recipt an I'm a regular customer that's comes in to eat always see the same manager have a bad attitude in general an unfriendly .

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L
7:42 pm EDT

Dairy Queen Blizzard

The dairy queen in Milford CT has not done a good job with mixing the blizzards since it has been under new ownership this past year or so. The last 2 inches of any size blizzard is always just ice cream without whatever flavorings you ordered. Previous owners did a great job!

Most recent visit there was today. Order to ID# AACXBKRBACCG. #74. 1363 New Haven Avenue Milford CT 06460.

Desired outcome: Please get them to do better!

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11:42 pm EDT
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Dairy Queen Complaint

Friday April 8, 2022, approximately 4:50 pm, we were waiting in line to order some food and ice cream. We heard through the intercom, someone ordering food. I heard the individual outside trying to order, asking the worker inside to allow them to tell them what they wanted, without being interrupted.

All of a sudden, the manager, a hispanic (I am pretty sure), cause I speak spanish as well, tell the outside person to stop his order and leave. That he was not going to serve him.

The person outside was trying to tell the manager that he wanted to be allowed to continue telling the DQ individual what he wanted.

At this time, the DQ manager got irate and started cussing at the individual through the intercom.

Called him, in spanish, "m...er f...er", "Son of a [censored]", telling him to go screw his mother and several other bad words.

The both cussed each other out. But for a manager, in front of many customers, including children of different ethnicities, hear the manager cuss out a customer, by yelling at them through the intercom should not be allowed to serve anyone at that restaurant.

Your manager is 100% at fault. I will tell my family and friends that they should avoid this DQ unless this individual is removed.

Until then, we will be printing something about this incident to the newspaper and possibly the news station in this area.

DQ, you should be ASHAMED having such an individual managing such a great restaurant. Sometimes things of this sort can bring a bad name to such a place!

I will venture back in there in a week or two. If he is still there, I will report this to the media. To show that DQ does not care about the customer!

Desired outcome: If you don't remove someone who yells profanity to customers that are present in that restaurant, then there's nothing good to say about your standards. I think I should tells friends and others to avoid such a place as this one.

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2:30 pm EDT

Dairy Queen Price charged is not the price shown at this location

First, I go there twice a week to pick up lunch for our office. This is important because that is why I know the price of what I am buying. I ordered a grilled chicken salad with drink. The menu board through the drive through shows $7.99. When I get to the window, she states I owe $9.52. I explained that the price shows $7.99. She rolled her eyes and another employee shouted the $7.99 was for a taco salad. I told the first employee that I will pay the $9.52, but thought they needed to know that the board states $7.99. The second employee walked outside to the board and states out-loud "well we need to change that". I could hear another lady through the window ask rudely "did she pay the $9.52". My card was basically threw back at me. They acted as though I was trying to steal something. I said thank you and drove away. I came back to the office and stated that I would no longer being going to DQ for the office.

Desired outcome: I simple want DQ to know that poor customer service leads to losing business.

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2:10 pm EST

Dairy Queen The customer service and health concerns

We went to this Dairy Queen off yelm hwy I have never in my life seen such immature and rude staff, it’s almost embarrassing to watch. I watched a young man that had a black soft cast like thing that Velcro together (looked like he had an injury to his left hand I believe) take his bare right hand and pick up the food and put it in a to go box for a customer.

Also the staff was just sitting around throwing things at each other playing around while there were quite a few people waiting for their orders. My mom went through the drivethru where she waited for someone to answer the ordering screen after 10 minutes she went through and seen there were employees inside they were just standing around.

The staff was very rude and unprofessional. Looked like a manager was on, but she didn’t care what any of them were doing. I will never step foot in this DQ again. Even if it’s a first job the stuff I was seeing was very disgusting and saw a lot of lazy people. Some were working, but some look like they need adjustments by a real manager. I waited about 12 minutes while this guy sat and picked the food up piece by piece with his bare hands. I’m reporting to the health dept too.

I know I am not the only one who seen as there were multiple customers in the lobby waiting while these two guys at the register sat around and played.

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D
10:31 am EST

Dairy Queen Breakfast changes

I've been going to this DQ for breakfast for years. My DQ is the one in Crestwood, KY... I always get the country platter with bacon toast and coffee. I was just informed today that they're no longer having toast and that they were out of jelly... Two weeks ago, they couldn't give me over medium eggs... Only scrambled. It seems to me this store is going out and struggling. I know it's been a trying times in the restaurant business, but seeing my store go down here is disappointing. How can you not have bread?

I guess this is a franchisee but surely this can be resolved

Dan McCarthy

Desired outcome: Please put toast back on the breakfast menu

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7:59 am EST

Dairy Queen Waiting time

Dairy Queen’s waiting time yes yesterday we went to Dairy Queen in Greece New York walked in took my order it was 5:08 PM did not get out of there till 27 minutes later this is pretty unacceptable you could go to a fine restaurant sit down and have your food even before that, was told by one of the employees they take care of the drive-through first so me and three other people were waiting inside for our food while they were just cooking and delivering all the drive Throughs. I don’t think that’s appropriate because you have people inside waiting I believe either that or alternate you’re cooking so you’re cooking for the person inside and then went outside and if it’s that busy maybe you should hire another cook didn’t get out of there until almost a half hour later the food and the food was cold but did not want to go back in there to complain because it would’ve taken another half hour, also this was a to go order which I thought it would be better to go inside and order apparently that was the wrong choice thank you very much I don’t know what to do about this or what would be resolved but I just think it’s just a bad way to run things

Desired outcome: Change your store policy

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8:30 am EST

Dairy Queen Oreo ice cream cake

the cake was old and taste horrible like ice bite /moulde meaning sitting in fridge for very long time and it wasnt a fresh cake. Luckily I had another cake for my daughters birthday. I was so embarrassed when people had to say it's taste stale and had to throw a 43$ cake and ate 20$ cake.

Dairy Queen is a big company and should take care of customers and deliver old stuff sitting in the frizzer for long time.
Not a happy customer at all

Desired outcome: Moulde taste

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J
5:26 pm EST

Dairy Queen Unethical Behaviour

I ordered a cake almost two weeks in advance for a regular Oreo Blizzard Cake, and to just write a message that says Happy Birthday (name). We now are COVID Positive and under the law, quarantining until our symptoms/ infectious genes go away. The Dairy Queen is not letting me cancel our order... we physically can not go and pick up the cake... nor can we enjoy it as we are all symptomatic sick... They didn't give us any option... and I don't see how any of us are able to go pick up a cake on the 30th when we are still under quarantine.

Desired outcome: Refund.

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Update by joeyygg
Dec 24, 2021 5:26 pm EST

I actually chose Canada, not sure why it's saying United States

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5:19 pm EST
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Dairy Queen Hiring and manahment

I would really like to speak with the franchise owner or their head management personal for hiring please. The gentleman I've been looking for actually his name is Jason, he is part of the DQ management in Kingston On. I have searched everywhere to try to get his contact information. I asked the store manager for it but she refused and hung up on me. I have a huge complaint about the hiring process at the DQ store on bath rd in Kingston on Canada as well as the ignorance of the store manager.

I can be reached via email @ [protected]@outlook.com.

I will continue to email and call until I get to speak with some

Desired outcome: To speak to owner or top management

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L
7:13 pm EDT

Dairy Queen Over pricing of Vanilla Cones at Marysville Dairy Queen

On several occasions I have purchased 2 Large Vanilla cones at the Dairy Queen at 1701 Freeway Drive, Mount Vernon, Washington and was charged
$4.54.

Twice I have gone to the Dairy Queen at 11525 State Street, Marysville, Washington and ordered the same 2 Large Vanilla cones and was charged $8.07. I asked them why the cost was so much more in this store than the Mount Vernon Dairy Queen and was told that they did not know, but this was the price. They said that they could give me a medium cone for less money, which I declined and went ahead and purchased the large cones at their stated price.
I do not know if their other items are priced correctly but it may be a good time to check them also.
Thank you.
Colin Kyles
[protected]

Desired outcome: That appropriate person from Dairy Queen will contact Marysville store and have them correct their pricing to be in accordance with standard Dairy Queen Prices.

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R
9:01 pm EDT
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Dairy Queen Oreo mocha blizzard

There is half of toppings of both of them and total rip off on two blizzards 2nd one Oreo

Desired outcome: Refund

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K
11:36 pm EDT

Dairy Queen A staff member and cold poutine

I ordered a poutine and muchroom swill burger meal and when I went to eat my poutine it was cold not worm at all then I call they tell me to come back to get a new one and when I did I was watching him make my poutine and he put the fires in by hand I seen him touch then with his hand the daily queen Edmonton 16981 127 St NW, Edmonton, AB T6V 0T1 was the 18th September at 930 at night and I know they use the metal thing to put the fries in the container why did he personally use his hands to put the fries in he was mad I complained that my poutine was cold and did it on purpose that's disgusting I'm leaving a review and if I get sick I'm fileing a lawsuit agenst that restaurant that's [censored] and when I called the manager who was a girl sounded annoyed by my call something serious need to happen here because I was treated like trash and I opened the poutine 3m after I got it and it wasn't hit it was more cold then hot then I go back to get a new one and they used there hands to put my fries in my poutine he should be fired he did that [censored] on purpose and if I get covid and get sick I'm filing a law suite

Desired outcome: Take action he shouldn't be putting fries I eat in the container with his hands

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7:22 pm EDT

Dairy Queen Quality of food possible health scare

I just went into the establishment on 38th and high-school road waited forever and got home with my meal only when I went to eat my chicken it was raw in the middle. Not many fries as well. I have the receipt plus I took photos of the time on the receipt, the chicken and the time I got home to eat said chicken. Please check out and see if this place is up to standards. I won't go back there.

Desired outcome: Well this depends on whether I get sick. I'll probably sue. This chicken is that raw. I don't want much because now I will not go back

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10:19 am EDT

Dairy Queen Drive-in food pick up.

Good morning. Okay, I went to Dairy Queen in Dickinson, Texas 77539. On, 9/42021.
First, I had ordered some items. I told the young lady I did not want the order, the fries did not have taste and looked very old. Dry and stale. Second I ordered a steak finger basket... The steak was terrible tasted terrible not fresh at all. The hamburger looked as though they just brought it out from the fridge... Well overall, I well never go to this Dairy Queen again... And I'm still waiting on my refund have not received it yet of $25.29. Well, very bad experience at this Dairy Queen... I love Dairy Queen. But never well return here again... Lost a good customer.

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2:54 am EDT
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Dairy Queen Pick up Order

I made a order through DoorDash for pick up at Saskatoons 22nd street location. i go to pick up my order but am denied because i did not have a cell phone to confirm my order with them (order placed through email, not app). i didn't have an issue with that so i asked if i could pay cash for the order and i will cancel the order i made when i get back home to my computer. i was also denied this. This was absolutely embarrassing to me and extremely unprofessional on their part. i WAS a long time customer at this location but i now refuse to spend my money there.

Desired outcome: disciplinary actions on the managers part

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G
8:48 pm EDT

Dairy Queen Employee hygiene

Employee has a severe case of siphlis and doesn't bathe regularly. She has very poor hygiene and is known to be a prostitute. I believe she has been promoted to manager of the Dairy Queen in Anahuac, Tx. This is a threat to all of the constomers health and she needs to be fired or at least suspended until she can provide documentation showing that she is clean for all STDs. She knows she has an STD and has known for months and hasn't gotten rid of it yet and apparently doesn't plan on it either.

Desired outcome: Termination

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T
7:24 pm EDT

Dairy Queen “Rotisserie style “ chicken

Don't you know false advertisement is WRONG! Now I'm literally starving because I spent my last money I had and got your "rotisserie style " chicken for it to be just unbreaded FRIED chicken! WTH is wrong with you people?! I have health problems and was so excited to eat something new but now I'm starving because I cannot eat fried food... would have ordered a chicken finger basket if I wanted fried chicken you idiots! Take that crap off the menu!

Desired outcome: $ back at least

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gorgeor
, US
Aug 05, 2021 7:37 pm EDT

If you are going to call people idiots mommy may take away your internet.

G
G
gorgeor
, US
Aug 05, 2021 7:36 pm EDT

Do your parents know what you are up to. I can tell you are a child with the immature name calling and immature language you are using.

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J
8:47 pm EDT

Dairy Queen Crispy crunch blizzard

Will you bring back the crispy crunch blizzard? I won't even go near a dairy queen unless they have crispy crunch blizzards! I would much rather give my business to Baskin Robin's or other companies the competition. I would religiously go to D.Q and order the crispy crunch blizzard daily, now not a chance! BRING IT BACK
Crispy crunch blizzard was one of the originals and most popular blizzard flavors, what on earth would make you take it off the menu?

Desired outcome: The return of the crispy crunch blizzard

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9:37 am EDT

Dairy Queen Blizzard

Sunday July 25 I stopped by to get a blizzard and gave me chocolate they said that's the way they make their I told the lady I didn't like chocolate took it back very rude and talking back very rude cashier name is Aleigh her and the manger they gave me another one didn't mix it up bad service...The was In Brookhaven Mississippi

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Dairy Queen In-depth Review

Overall Rating: Dairy Queen is a fantastic place to satisfy your sweet tooth cravings. With a wide variety of delicious treats and a commitment to customer satisfaction, it's no wonder why this chain has become a favorite among dessert lovers.

Menu Variety and Quality: Dairy Queen offers a diverse menu that caters to all tastes. From their famous soft-serve ice cream to mouthwatering burgers and hot dogs, there is something for everyone. The quality of their ingredients is top-notch, ensuring a delightful dining experience.

Customer Service: The staff at Dairy Queen is friendly, attentive, and always ready to assist. They go above and beyond to ensure that customers are satisfied with their orders and provide a welcoming atmosphere for all.

Cleanliness and Ambiance: The cleanliness of Dairy Queen restaurants is impeccable. The dining areas are well-maintained, creating a pleasant and comfortable environment for customers to enjoy their meals.

Pricing and Value for Money: Dairy Queen offers reasonable prices for their menu items, providing excellent value for money. The portion sizes are generous, ensuring that customers leave feeling satisfied without breaking the bank.

Speed of Service: Dairy Queen is known for its quick service. Whether you're ordering at the counter or going through the drive-thru, you can expect your food to be prepared promptly without compromising on quality.

Special Offers and Promotions: Dairy Queen frequently offers special promotions and deals, allowing customers to enjoy their favorite treats at discounted prices. Keep an eye out for their limited-time offers to make the most of your visit.

Online Ordering and Delivery: Dairy Queen provides convenient online ordering options, making it easy to satisfy your cravings from the comfort of your own home. Their delivery service ensures that your food arrives fresh and in a timely manner.

Allergen Information and Dietary Options: Dairy Queen is committed to providing allergen information and catering to dietary restrictions. They offer a range of options for those with specific dietary needs, ensuring that everyone can enjoy their treats without worry.

Loyalty Program: Dairy Queen rewards its loyal customers through its loyalty program. By signing up, you can earn points with every purchase and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: Dairy Queen is dedicated to social responsibility and sustainability. They actively participate in community initiatives and strive to minimize their environmental impact through various sustainability efforts.

Accessibility and Parking: Dairy Queen locations are easily accessible, with ample parking available for customers. They prioritize providing a convenient and hassle-free experience for all visitors.

Location and Atmosphere: Dairy Queen restaurants are strategically located in various neighborhoods, making it convenient for customers to satisfy their cravings. The atmosphere is lively and family-friendly, creating a welcoming environment for all.

Mobile App and Technology Integration: Dairy Queen offers a user-friendly mobile app that allows customers to easily place orders, track their loyalty points, and stay updated on the latest promotions. Their seamless technology integration enhances the overall customer experience.

Additional Services or Amenities: In addition to their delicious menu, Dairy Queen offers additional services such as catering for special events and birthday party packages. These services add an extra touch of convenience and enjoyment for customers.

Overall Experience and Recommendation: Overall, Dairy Queen provides a delightful dining experience with its tasty treats, friendly staff, and commitment to customer satisfaction. Whether you're craving a sweet treat or a savory meal, Dairy Queen is a must-visit destination. Highly recommended for dessert lovers of all ages!

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Dairy Queen contacts

Phone numbers

1866 793 7582 +1 (952) 830-0200 More phone numbers

Website

www.dairyqueen.com

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