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Best Buy - Texas, Irving - misleading information

Posted: 2014-08-29 by    Monacotx
Complaint Rating:  0 % with 0 votes
Bought three cell phones at Best Buy and included Geek Squad insurance for each phone. Was never told there was a 150.00 deductible although I was told I did sign an acknowledgement. Don't remember that at all. My daughter also bought a phone at the same time and she does not remember anyone saying anything about the deductible.
Found this out when I took one of the phones in to have a cracked screen fixed. I would need to pay 150.00 to repair the screen when I can have Samsung replace it for 162.00. I am paying 10.61 a month for insurance that will only save me about 15.00 on the repair....
Complaint comments Comments Complaint country United States, Texas, Irving Complaint category Mobile & Cell Phones

Best Buy - Alberta, Lethbridge - Returns clerk

Posted: 2014-05-11 by    Kijiji Bites
Complaint Rating:  0 % with 0 votes
I like shopping at Best Buy, Samsung has built some junk in the past and I was at the receiving end of bringing an item back!

I just want to say there is a b**** that works at the 'returns' who will not make eye contact because she is too busy doing something on her clip board and making you feel you are not important (the customer).

Won't name the person but if you go there you might run into her lovely personality, no friendly demeanour at all, oh she'll listen in on your conversation and throw a comment out but won't look at you until she...
Complaint comments Comments Complaint country Canada, Alberta, Lethbridge Complaint category Consumer Electronics

Best Buy - Exchange gift

Posted: 2014-05-04 by    Diana Robins
Complaint Rating:  0 % with 0 votes
I was disappointed when we tried to exchange a video my daughter received for her birthday. She got 2 of the same movie, and one was labeled with a Best Buy tag. It was still wrapped, and the store was unwilling to exchange it for store credit, without a receipt. I was clear that it was a gift for my 7-year-old, and I found their policy to be rigid and short-sighted. Without resolution, Best Buy will lose my business, which they've had for more than 10 years. Any suggestions?...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Best Buy - Could not purchase

Posted: 2013-12-23 by    Nancy lucky
Complaint Rating:  100 % with 1 votes
I wanted to buy my grandkids a Mac Pro apple computer my daughter lives in Oregon and I did not feel it would be safe to send so I found a store which was about three hours away from where my daughter lives we ordered the laptops. I called my credit card as I have perfect credit and I pay off my bill every month. We thought it would just be a matter of picking them up. Well after they drove for over 3 hours and got to the store even though it was ordered on line and we got an approval they refused to give her both of them saying it was my credit card. Well I found that hard to believe as I have...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Best Buy - Lowest Price Guarantee?

Posted: 2013-11-29 by    Lee Henry Hodgins
Complaint Rating:  0 % with 0 votes
I bought a 50" Insignia LED TV on November 10, 2013.
Technically, Black Friday is today, November 29th. And on my receipt it states that:

"Our Lowest Price Guarantee excludes limited quantity prices on Black Friday and Cyber Monday (Nov 29 Dec 2) and Boxing Week."

So, then Best Buy HAS to honour the Lowest Price Guarantee on November 30th and December 1st, correct? As the same TV I bought is on sale for 3 days and not just Black Friday November 29th.
And another thing I noticed, online it states that the price of $399 is a saving of $50....
Complaint comments Comments Complaint country Canada Complaint category TV, Music & Video

Best Buy - Lies / False Promises - Best Buy Can’t Deliver a Simple Preorder

Posted: 2013-11-03 by    MatthewML
Complaint Rating:  0 % with 0 votes
My Story of Trying to Get my Batman: Arkham Origins Pre-Order

Firstly, let me state that I fully understand that mistakes happen. The imperfect human condition means that no person, company, or system will ever operate without at least a few hiccups. However, it seems to me that Best Buy’s atrocious handling of the shipping issues that have impacted the delivery of pre-orders for the PC version of the new Batman: Arkham Origins game goes far beyond the “unexpected error” realm and into the arena of utter incompetence in business operations. Here is my short story...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Best Buy - Florida, Boynton Beach - bait and switch company

Posted: 2013-10-18 by    diamond 007
Complaint Rating:  0 % with 0 votes
I bought a Dell computer from BestBuy and it was an no interest payment - so when I received my last statement I noticed a interest charge for 12 months and I was stunned.
I wrote the last check of $23.19 and sent it to the CEO Mr. Joly - took them 2 weeks to cash the check. They ignored my compalint on the interest.

Stay away from this company - they are a bait and switch company -dishonest - the people in corporate will not reply to you at all. Zero Customer service...
Complaint comments Comments Complaint country United States, Florida, Boynton Beach Complaint category Desktop Computers

Best Buy - California, Salinas - Rude

Posted: 2013-07-15 by    Marie's
Complaint Rating:  100 % with 1 votes
I tryed to pick up my computer this afternoon but it happened to be under my mothers name they told me, after have been waiting in a long line and a employe skipped over me in line and when brought to his attention did nothing that my mother had to be their I said she can't because if her work schedule. Is their any way I can't get it since I am the one who dropped it off. They said no and were very ride worst customer service ever!!! I understand their is a policy but it a computer it's easier to pick up a car form a dealership than a computer really!!?!!!?!??!?
-pissed off!...
Complaint comments Comments Complaint country United States, California, Salinas Complaint category Consumer Electronics

Best Buy - New York, Brooklyn - Best Buy bullied, harassed and Blackmailed me until I called the Police to get my repair back, AND then they stole a component IN-STORE!

Posted: 2013-06-16 by    BestBuyAreCriminals
Complaint Rating:  75 % with 4 votes
I am now seeking both criminal charges as well as compensation. They bullied and blackmailed me until I called the Police, then they humiliated me too. I took my computer in for repair at the Best Buy store at Kings Plaza on Avenue U and Flatbush Ave. in Brooklyn, NY. They sent it out under warranty and I also told them in addition to hardware, the recovery disk never burned right, so I needed a new recovery disk.

It came back, I tried to pick it up today (6/13/13), I owe no money cause all repairs are covered. They refused to give me a new recovery disk even though it did not burn...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Consumer Electronics

Best Buy - Bad service/used product

Posted: 2013-06-02 by    Katie be
Complaint Rating:  100 % with 1 votes
So I got this laptop (Asus) in around February and the guy said it was all new and all even tho he took it off of the desk where you can test the laptops at first I didn't want it but the dude kept saying its new and it's works great so I payed 600-700$ and then when I got home it wasn't working that well. It wouldn't charge completely and when it did it would shut off and not turn for 2 hours I had this laptop for about 4 months now and it doesn't charge anymore until the next day.
So while I was waiting for it to start working again I got the box for the laptop...
Complaint comments Comments Complaint country Canada Complaint category Computers & Accessories

Best Buy - Not providing service

Posted: 2013-05-02 by    Bestbuyiscrap
Complaint Rating:  0 % with 0 votes
Best buy always provided a lamp for and installation of my DLP TV. I ordered the lamp through best buy and the technician said to call back when I received the lamp and called Best Buy.

They said that since I didn't set up the installation time with the purchase of the lamp, they would not come out to install the lamp. They flatly refused. I told them the technician told me to call back. Best Buy's response was we are not coming out to install your lamp.

They just lost a customer. I have a Best Buy credit card and am a member of their rewards program. I will...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Best Buy - New York, NYC - Delivery Fail

Posted: 2013-04-01 by    fc1yes
Complaint Rating:  0 % with 0 votes
I made a Laptop purchase at Best Buy Online, and paid with international credit card, since I'm not American. Then I put the Billing Address as reported on the website.
After 20 calls to Customer Care, a lot of waiting, and infomation that I would receive the product, they finally informed that my order had been canceled, so after several days, I could not buy my computer and had to get back to my country without it.
BEWARE BRAZILIAN AND FOREIGN CLIENTS DO NOT BUY FROM THE BEST BUY, they will not accept YOUR CARD and deceive you, until finally they will cancel the order and you...
Complaint comments Comments Complaint country United States, New York, NYC Complaint category Laptops / Notebooks

Best Buy - California, Irvine - They sold me a broken tv won't refund it

Posted: 2013-03-25 by    Shawn Ri
Complaint Rating:  0 % with 0 votes
I bought a 55 inch smart tv from best buy. Take it home turn it on an it's broken. And try to return it and the manager tells me they can't accept it. They will let corporate make a decision. Corporate tells me it's up to the store. Someone is lying I don't care they sold me a broken tv and I never want any business with this store again! I just got the complaint accepted by the BBB and have an article that stu will be writing in the Laguna beach independent paper about this. I believe this is highly illegal to sell a broken electronic and not issue a refund. Don't buy your...
Complaint comments Comments Complaint country United States, California, Irvine Complaint category TV, Music & Video

Best Buy - Oregon - My Lap Top

Posted: 2013-03-07 by    Lori Mac
Complaint Rating:  0 % with 0 votes
Where do I start? About 10 years ago I went to Best Buy for the first time and had an awful experience trying to return the product I had purchased. I refused to shop there for years! I decided to give them a second chance and a couple years ago I bought a laptop. I began to have issues with it after 6 months. I took it back in and they said they would work on it and it would be no longer then 10 days. Which was a bit of an issue since I was job hunting and used my computer daily. Well it was about 5 weeks later and they said that they couldn't fix it so I had to pick out a new computer. GRRRRRRR...
Complaint comments Comments Complaint country United States, Oregon Complaint category Retail Stores

Best Buy - New Jersey - Take it or leave it exchange policy

Posted: 2012-12-28 by    bsadama
Complaint Rating:  0 % with 0 votes
My 14 year old son bought a used Sky RiM vidio game for his play station 3 from Best Buy with his own money. When he tried to play it, the game froze. The next day my wife drove him back out to Best Buy. My son wanted to purchase a new Sky Rim video game so he would not have to deal with the chance of another frozen game but Best Buy was sold out and did not expect more until the following week. They told my wife, either exchange this with another used game today or you are out of luck. No cash refund, nothing. My wife argued with them that they sold a defective product and we wanted a new game...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Entertainment

Best Buy - North Carolina, Burlington - Selling used electronics as new

Posted: 2012-12-26 by    Ms. Bishop
Complaint Rating:  100 % with 1 votes
I purchased a computer on 12/24/12 at the best buy store in Burlington NC. This was a Christmas gift for my son. We opened gifts on Christmas and much to our dismay the computer had been used. However the store sold me this computer as new. On 12/26 I returned the computer to the store. Spoke with the manager who said it was a mistake. Store manager was not apologetic offered no reasonable excuse. He was actually rude. He offered s 20% discount if I choose to keep the item. I said absolutely not. I asked for a discount on a new computer. He said he could not provide a discount on a new computer....
Complaint comments Comments Complaint country United States, North Carolina, Burlington Complaint category Laptops / Notebooks

Best Buy - Ohio, Ontario - Price Match

Posted: 2012-12-10 by    Duane B
Complaint Rating:  0 % with 0 votes
Went to Best Buy to purchase a keyboard as a Christmas gift for my son. Their price $249.99. I checked online using the phone I had purchase at the same Best Buy and saw that Guitar Center (a larger retailer of musical equipment with a location in Columbus) offered the same item for $50 less. The customer service rep stated they would only match price for major retailers with a local store. I wonder if a Best Buy store in Columbus would also refuse to price match (although I'm not going to waste my time checking that scenario out). Since I work in Columbus I'm buying the item from Guitar...
Complaint comments Comments Complaint country United States, Ohio, Ontario Complaint category Consumer Electronics

Best Buy - Minnesota - Horrible Customer Experience and Delivery

Posted: 2012-12-04 by    David HockeyDad
Complaint Rating:  0 % with 0 votes
The company misled about lead time. They shipped the items out separately and the slowest delivery possible. The customer experience was horrible. Links for tracking didn't work - they were directed to the wrong carrier the items were sent with. Lead times for processing were originally shown to be 0 - 1 days and then after a day were updated with 5 - 7 days. Customer service was not helpful. It was hard to find a way to email or send in an issue on the order. When I did email I got no response.

Horrible experience from a customer perspective. Don't shop with Best Buy....
Complaint comments Comments Complaint country United States, Minnesota Complaint category E-Shopping

Best Buy - Ohio, Columbus - Service

Posted: 2012-11-05 by    sandigah
Complaint Rating:  100 % with 1 votes
I went to Best Buy on Oct 24 to buy a laptop and decided on a Samsung Windows 8. They became available on 10-26-12. I reserved the product, went back in on the 26th to pay for the computer. That took one hour as 6 of the registers were not working. I purchased insurance and a package that was supposed to counteract viruses. I was told the computer would be ready that night or the next day after the Geek Squad performed their service. The next day I called and was told it would be ready after 4 pm. I went in at that time and was told it would not be ready until the next day. I went in on the 28th...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Laptops / Notebooks

Best Buy - Kentucky, Louisville - refusing to take back contract cellphone during buyers remorse period

Posted: 2012-10-22 by    dave rosenberg
Complaint Rating:  0 % with 0 votes
I bought a sprint phone on october 17 2012 from above best buy. Sprint has a 14 day buyers remorse period and today october 21, 2012 i attempted to retiurn the deffective phone to them and end my contract only to be told that i was in their system for to many returns and they refuse to refund my purchase and i will have to pay a etf to sprint for 350 dollors. This is unexcusable as i was never warned i could not make any more returns and this is a violation of their contractual agreement with sprint. I plan on trashing them across the country and filing a complaint with the bbb and sprint if this...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Mobile & Cell Phones

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