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I purchased a 42" LG Plasma tv from best buy approximately 10 months ago. I have been a regular customer for many years and I am pretty sure that is over now.

3 Months ago my TV made a pop sound and the screen went away. I called in to Best Buy repair and opened a repair...

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I bought a Frigidaire refrigerator in September of 2004. The shelves were poorly designed and never installed correctly, so I should have returned the refrigerator right then. But I didn't; I tried to make do. The middle shelf -- not the door shelf, but the main shelf -- kept falling down...

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Everytime I call and no matter which store I call at Best Buy, they will NOT answer their phone. I'm trying to see if they have something in stock so I may buy it. If they dont want the customers business then we can go somewhere else. Why do they even have phones. Everyone needs to write...

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My complaint concerns Best Buy Inc. They do not back the products they sell. If they sell you a defective product that does not reveal itself within 30 days after purchase, they refuse to allow it to be returned for credit or replacement. They will not allow consumers to complain directly to...

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About 18 months ago I bought a 50" Samsung DLP, HDTV at Best Buy - it was not cheap! Last month the "lamp" burnt out so I returned to the store.

BB - We don't sell the part.
me - Where can I get one?
BB - I don't know. Try the internet. Did...

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I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD to buy the service plan. I read it carefully in the store and had the Manager write on my receipt' if in the event of a replacement, the full credit of $3200 will be applied to...

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I think this email to Best Buy explains it best:

To whom it may concern,

Let me first tell you that I freelance as a computer tech, and do data backup for my clients. This leads me to need at least 20 external hard drives a month. In the past I would get them...

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Why is there not a board that tell of all the great stuff these companies do... I am reading these stories and just have to laugh. I got charged all of this extra interest because I did not pay my bill on time dumba-- no interest for 90days or 12months or 24months if paid in full and min payments...

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Best Buy should be embarrassed by its customer service and return policy. Recently my employees gave me a nice camcorder for the holidays. The packaging indicated clearly it came from Best Buy. I don’t need another camcorder so I tried to return it. NO RECEIPT, NO RETURN. PERIOD. I even...

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I will never step foot into a Best Buy again, and I would caution anyone to do the same. They state their refund policy, which includes a 15% re-stocking charge, on the back of the receipt, and at the return counter! So, obviously we are not going to go to the return counter to purchase items...