Best Buy
reviews and complaints

I dropped off my GE ice maker to get fixed - Saturday November 11th at the Glendora, CA Best Buy. I received an email confirmation yesterday, Thursday 16th that I was approved for an exchanged. I stopped by this morning to pick up my new GE ice maker. The young lady who helped me was nice and pleasant to work with. She needed authorization from the manager (Rex from Geek Squad) to finish the transaction. Rex was rude, moody, unpleasant and seem annoyed he had to help me. Asking me to describe the person who I dropped off my appliance with and also asked to describe the manager who helped me - he said "she's of today but am going to call her, and ask her were your item is at, she should know better"! I could hear him from the back speaking to someone in an angry voice "the lady claims she dropped if off". I offered to show him my email confirmation but he refused to see it. After 10 minutes he came back and said "your ice maker went out for repair"!

He finished the transaction, did not offer to give me my receipt he and mumbled "your receipt was emailed to you". I had to ask the young girl for a copy of my receipt.

This individual (Rex) should NOT be a manager!

November 15, 2023, 7:00 P.M. I went into Best Buy for several reasons but last but not least, needed a lifetime screen protector, I had purchased for $42.89 with my Best Buy credit card, replaced. I was directed to the cell phone department, who then directed me to Customer service to have the screen protector put on my cell. Customer service, who couldn't find my information. said I had never purchased anything from Best Buy. I then asked for the mgr., young lady said her name was Vanna, & she was the one greeting customers. Vanna was able to pull up my information & said to go back to Customer service & show her the receipt for the purchase of my lifetime screen protector. she looks & can't find anything; line is getting long and she was getting frustrated, I said I could come back tomorrow. As I was walking out the door, I informed the mgr. Vanna, I would have to come back because young lady at Customer service desk couldn't help me. A nice young man, John, stepped in after he saw the mgr. just brushed me off with a quick wave. He tried his best but then saw, he could only give me a store credit because the Lifetime screen protector was no longer sold there. That I would have to call the company, Zagg. He apologized & wished he could help more. I asked to speak with the Mgr. Vanna. I asked, If I used my Best Buy credit card, bought the item, here in the store, & the store no longer has the product, then Why should I be forced to accept a store credit & not my money back, after all the running around I had to do for over 30 minutes. Bad experience, Rude Customer serve by Mgr. who certainly does not follow the Code of Ethics for Best Buy. She denied to assist me in contacting Zagg, nor did she provide me with Zaggs contact information with a scowl face. (not the 1st time of bad service @ this location)

Order No. BBY01-[protected]

I placed an order on Oct. 25 for a Toshiba Tv C350 55”. I received a delivery and installation date of Nov. 10. On the morning of Oct. 10 I got a phone call from the installer that the TV had not been delivered to the store and the delivery & installation was cancelled. On Nov.11 I called Best Buy scheduling and was given a new delivery and installation date of Nov. 24. I asked for an earlier date and was denied. I think this is unfair for me to need to wait so long for the TV. The cancellation was by Best Buy not me. I am thinking of canceling the order and asking for a refund. I paid via PayPal so the amount due has already been deducted from my bank account.

I purchased a 200$ maintenance program to fix my printers. The store in Aden NC. has treated me like crap, they would not let the manager talk to me, I have sent many emails but they don't answer me. I asked for someone to come to my home. He looked at my printers and said he didn't know what was wrong with the two printers and left. it's the Geek squad that will not help me. I sent note back and let them know I was going get BBB involved

I asked many times to refund my 200$. Now I paid 200$ and still have two broken. printers. I am sure you would be angry if you were me.

Don't know who will work with me to get things in order.. Folks all I want thats mine and that's all I want

I went to the Geek Squad because I thought my laptop might have a virus and the touchscreen doesn't work, took it in October 17th, I got the computer back a couple of days later, it showed they found a couple of minor viruses and removed them, updated everything also said the touchscreen was working, I got home and the touchscreen didn't work, If they had checked the touchscreen physically they would have known it wasn't working. So, I had to take it back in, at this time the desktop and files and pictures were on the laptop as when sent in the first time.

I spoke with the same gentleman who originally helped me and he said they would put a rush on it. So I waited a few days and went back to the store.

The same gentleman looked up my case and mentioned that it has been awhile and will check on it. He came back and said the technician that was working on my laptop did not have the experience to work on the touchscreen issue. Apparently they did not assign it to another person right away so I

waited and came back in another couple of days. This time the same gentleman wasn't there so I spoke with the lady who said she was the manager of this Geek Squad, Kennedi it still wasn't ready. I asked why it was taking so long and she said it was being diagnosed as we speak. I asked why it took so long and she didn't have an answer and asked if there some way to see if someone has been working on it before today. She said no. More to this conversation. When I got the laptop home my files pictures and documents were gone and the desktop was blank. The next day again I had to drive back and they asked the technician why the screen was blank. The technician wasn't at the store so I had to return a couple hours later so he can ask about the blank screen. After returning, He stated to the gentleman who was familiar to my case and said he got the laptop that way. That was not true. The laptop had all files pictures and desktop intact when I dropped it off the second time. Touchscreen still not working, manager Kennedi stated we can send it out but it would cost me to get another diagnostic. It is November 2. No one taking responsibility for the files and desktop missing or why it took from Oct 17th to November 2nd.

If they had been doing a diagnostic somewhere between October 17th and November 2nd and they diagnosed it as a hardware problem, I would have been ok with the touchscreen. Justin who was familiar with my problems helped recover most of my files but couldn't retrieve the desktop.

Incompetence on all parts including the manager who doesn't have a clue. Store manager Scott is aware of these issues and stated he would speak with them about Communication,

Copied from Facebook.. I am livid and will NOT be treated like that

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I try to buy from local stores, even when they're multi nationals; they still employ local people

Today.. I nipped in to the Southside Best Buy over lunchtime to buy some headphones for my vacation.. Not an expensive pair.. $40. When I go to check out they ring me up for $70!

I tell the agent and he walks with me to the shelf and checks every exact same box before deciding that I was indeed telling the truth and wasn't a criminal 🤬🤬🤬

He has to speak to a manager upon his return to the register. She comes across and scans the box on her phone and decides that I must indeed be planning a heist and her colleague is not to be trusted. She decides she needs to repeat the shelf check and I decide that I am to the back teeth of this BS and try to talk to the manager. He is actually the manager of total indifference by his immediate suspicion. I now decided that they can stick their headphones up their 🫏, called HQ and Amazon gets my business, which for the past 20 years has resulted in multiple TVs, computers, printers, sonus surround sound, DVD players, ipods, ipads and iPhones.. I didn't steal or gip any of those transactions either 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Citibank doesn't want to refund m money and still charging me for 2 items that I never received and don't want to do the right thing in this matter! I have had several disputes with them and they keeping it at square one all the while! I have a refund receipt for the washer which they say they credited it back to my account but never did! Citibank have bad reviews on how they always ripping customers off and still doing the same thing to this day! I will never want to do business with Citibank ever again! I will upload the refund receipt but the checks and balances don't add up to the credit they supposedly say they added! If you go back and investigate and look at the balance after they say they credited itbback, well it was never credit properly! I'm done with Citibank all together!

My computer died about 2 weeks and so I went to Best Buy for a new - never having made a major purchase there before. The first computer I purchased gave me only a black screen when I got it home. Returned it and got the same computer and got home and it gave me only a blue screen. Returned it and got another model which worked. I was told it came with a DVD player and found out a couple of days ago there is no DVD player in it (though it looks like there is). Also the front headphone jack doesn't work. I like the computer well enough to keep it. I then had to purchase an external DVD player. Then, today, I got trapped in the wasteland of Best Buy phone customer service. I wanted to get a copy of the 2 year geek squad protection plan (went to the store and they didn't have a copy and gave me a phone number to call) that I purchased with the computer and ended up talking with at least 8 representatives who were all the wrong people to be asking this question of and each would pass me off to someone else who was also the wrong person. 3 people sent me receipts for the computer I had returned? This went on for over an hour and a half. When I got on the line with the last woman I warned her I was upset. She told me over and over that they could only send me a receipt that they could not send me a copy of the protection plan. I lost it a bit and used the word 'heck' to her and she replied that she would not accept any profanity from me! It was all so bizarre. Though she did finally tell me where I could find the information on their website - something someone could have told me at the beginning of this whole circus. My whole experience with Best Buy has been ludicrous. I can't imagine ever buying anything else major from them ever again.

I bought a computer last Sep.10.2022 a HP in the amount of $977.47...brought is back six days later still in the box cause I was told it wasn't the computer for me. I bought a Dell on Sept 16, 2022 for 1399.00..the receipt I have is showing that when I brought it back I owed Best Buy$717.50...$1399.99 subtract $799.99 for HP $119.99 for warranty then add'd $199.99 for the Geek's which brought it up to $680.00 add tax 37.50 for a total for the new computer $717.50 they have my balance being over $1700 right now and I've been paying on they for over a year...Something is wrong. If you can't correct this I may have to take other attactions. I have the return slip and the slip for new computer. My name is Robert Manthorne...475 Charlton Street, Southbridge, Ma. 01550..Phone # is [protected] or cell # [protected] ..

Wanted to purchase online however, the option to add a pick up person is not available at checkout. There is no number to file a complaint the number listed just re-routes you to customer care & they're no help. If I have to spend hours like I did today trying to add a pick up person to my order I will cancel this card. A huge inconvenience to spend hours trying to figure out how to add a pick up person when this option was available before to Best buy credit card holders. After several calls and hours later I had someone at customer care input order for me to send me a link to pay. Why is a customer care representative able to add a pick up person but not the account holder? Please make this option available at check out or you will lose customers.

My mother and father purchased a dehumidifier25 pint some years ago, however recently discovered it was a recall, per Michigan laws in recalls we were able to return this defective item into the store of purchase for a full refund, I'm covered under consumers law and the guarantee act, However, the best buy store I tried to reach a remedy with refused to cooperate, they denied the return and would not even consider my inquiry ino these matters, this item is a fire hazard a defective item, which could have harmed me and or my family and home. before I take this any steps in resolving this issue I wanted to try ç reach a remedy thru the best buy location, I was treated poorly my issue was not addressed I was emberassed, my store experience was horrible

My son MANISH KUMAR GUPTA had a best buy card and Best Buy Citi Bank Credit card. His phone no. [protected].

He passed away on 29th august 2022 from cancer.

Numerous calls have been made to close the account as well as cancel the Citi Bank credit card but all in vain. We keep getting emails saying his credit card balance is due although we had cleared all his accounts and asked for closure of his account

Your urgent action will be appreciated. Should you have any questions please contact me on +[protected] or +[protected] or email [protected]@gmail.com

Thanks

MUKESH KUMAR GUPTA

(father of late Manish)