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AMC Theatres Complaints & Reviews

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AMC Theatres - New York, New York - Complaint about a technical problem in Theater 9, on Feb 19th, 2011 at AMC Theaters 34th Street

Posted: 2011-04-13 by    Minh Marie
Complaint Rating:  50 % with 2 votes
I went to see "I am Number Four" on Saturday, February 19th at AMC Theaters in 34th Street, shown in Theater 9 at 6pm. After the movie had started for approximately 30 minutes, the screen became blank at 6:45pm. We waited in the dark, with no information whatsoever on what was happening until the screen lit up again for 30 seconds at 6:50pm. Then the screen became blank again and we had to wait until 6:58pm for an employee to come. She gave us 3 choices: she told us we could either wait, or leave and get a refund at the guest services, or go exchange our tickets at the guest services to...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Entertainment

AMC Theatres - Arizona - Gift Card Refund

Posted:    Adam's Grandma
Complaint Rating:  50 % with 8 votes
My grandson, Age 10, received a $25 gift card for his birthday in July. He lives 95 miles from the closest AMC. He has called the number on the back of the gift card at least 5 times requesting a refund. He was told he would receive a refund within 3-5 weeks. Well that was over 3 months ago. Each time he has called to check on the status he is told that they have referred the matter to corporate and that he should be hearing from them. Yeah RIGHT! We have provided the help line with not only our telephone and address but our email as well; and still no response. How can he receive a refund or at...
Complaint comments Comments Complaint country United States, Arizona Complaint category Entertainment

AMC Theatres - Not allowing you to take in food or drinks

Posted:    ricalien
Complaint Rating:  91 % with 11 votes
AMC 16, maybe the others I do not know, has taken a very hard-line on not allowing food. Hila and I went into the theater and they began to request that we not bring in our three Starbucks teas. I have been going to this theater in it's various incantations for over 20 years, literally, and this is the first time I've heard of this (this is a brand new policy). Now, this sucks, seriously sucks, but is not horribly bad; but when I politely (and I was polite at first and for quite a while when discussing) said my pregnant wife needs food that is not unhealthy, and the concession stand's...
Complaint comments Comments Complaint country United States Complaint category Entertainment

AMC Theatres - California, Torrance - popcorn

Posted:    Marta
Complaint Rating:  100 % with 1 votes
I just want to know why the popcorn has to be so awful. Why can't we have popcorn that tastes like that of Target? The theatre popcorn is so oily and nauseating....
Complaint comments Comments Complaint country United States, California, Torrance Complaint category Airlines

AMC Theatres - Georgia, Kennesaw - Rated R Commercial before Rated PG movie

Posted:    SGM
Complaint Rating:  33 % with 3 votes
Today was the second time that this issue happened at this AMC Theater. My wife and I took our kids to watch a PG rated movie, but the movie theater shows a commercial of a terror movie rated R.

AMC Theatres has an online link on their website for "Questions or Concerns" that does not allow to write them (http://www.amctheatres.com/contactus/) . It just links to a "Location Search" page....
Complaint comments Comments Complaint country United States, Georgia, Kennesaw Complaint category Annoying Commercials

AMC Theatres - Illinois, Chicago - Lack of Customer Service

Posted:    Jason Burley
Complaint Rating:  88 % with 16 votes
On Sunday, July 20, 2008 at approximately 12:30 pm, my wife and I purchased tickets to see the 2:45 pm viewing of "The Dark Knight". We have decided to wait upstairs in front of the auditorium it was playing in and sat down. There was no ushers present at all and people came and left the auditorium as they pleased. We didn't pay any mind to it because in order to access the upper level that the auditoriums were located, everyone had to show their tickets. For roughly an hour and a half, we waited until finally, the ushers, serving as the maintenance team, arrived to clean up for the...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Entertainment

AMC Theatres - Oklahoma, Oklahoma City - Terrible everything

Posted:    Valerie
Complaint Rating:  78 % with 9 votes
I was an employee for AMC for over 6 years. I've seen so much during that time, I'm wondering where to start. But here goes... I'll start with health code violations. During the beginning of my employment there, I worked as a concessioner. While there, I witnessed the procedure for making hot dogs was, well, substandard.

Although the first hot dogs of the day are made with the utmost care and in accordance with the state and federal health codes, the hot dogs made afterward however are not. Because the container with which we used to transfer the hot dogs to and from...
Complaint comments Comments Complaint country United States, Oklahoma, Oklahoma City Complaint category Products & Services


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