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1.3 428 Reviews

AMC Theatres Complaints Summary

30 Resolved
397 Unresolved
Our verdict: If considering services from AMC Theatres with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AMC Theatres reviews & complaints 428

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2:34 pm EST
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AMC Theatres Guest readmit pass

I bought tickets to see Dune in IMAX at AMC dine in Rio for today 3/3/24 at 12 pm.My order number was [protected] . The audio on the movie was broken as there were no voices. The staff was not able to fix the movie and we all sat there for 15 minutes wondering if they would restart it. No one alerted us to the fact that the movie would not be fixed until we left and went to the front. We were given a guest pass to see another movie. The guest pass says that there will be an extra fee for IMAX which is ridiculous. We were not offered a refund. With the system on the app there is no way to explain this situation to get an IMAX ticket to reserve seats. The employee in charge of projection didn’t even know how to stop the movie. The manager did their best but they were clearly understaffed and ill prepared for a situation like this.

Claimed loss: The cost of 2 IMAX tickets including fees and seat reservations

Desired outcome: I want a refund or if not a refund I want a guarantee that my guest pass will pay the full cost of a new IMAX ticket.

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4:22 pm EST
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AMC Theatres - Theatre 3- (Chantilly) Montgomery, Alabama

On Saturday, January 20, 2024, my date and I went to see "Anybody But You" at 4:45 PM in Montgomery Alabama theatre 3. We paid $50 for two tickets, a large popcorn and 2 large drinks. The theatre and my nose was freezing the entire time. I kept on my jacket (and luckily had my gloves in my purse I put on) the entire time. About 8 people came in to watch the...

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3:45 pm EST

AMC Theatres Sexual Harassment

My GM walked over to me while I was unaware and positioned himself with his crotch in my face, I notice shoes standing near me and look up and his clothed genitalia was inches within in my face. Shocked, I asked what he was doing and he says I just wanted to see what you would do. This is after being repeatedly asked if I was “dirty minded”. then told, “I believe you are dirty minded”. The GM repeatedly invaded my personal space positioning his face inches away from mine, in what felt like an attempt to kiss me, making me visibly uncomfortable, I asked why he was doing this he stated again he just wanted to see what I would do. This behavior would happen every time we were alone. He would ask me, “what would happen if I turned off these security cameras right now?” This would happen every time we were alone, it came to the point that I actively started avoiding him. The GM had guaranteed the position I was currently serving in was safe and that making me interview for the position that I was successfully performing as for weeks was just a technicality.. Being a rape survivor I started worrying about. being alone with him and started experiencing PTSD. from the harassment. I started actively avoiding him and his attitude towards me changed immediately. My hours cut and was also told I would have to re-interview for the position I was successfully performing in for months. The harassment had profound effects on my mental and physical health. My job performance started to suffer and I knew, if I went back to laughing off the constant sexual innuendos and advances that I would of been back in good graces. I then recieivex an email from HR saying the company had decided to go in another direction. I am 47 yrs old and I have been in management and leadership positions since I was 19. The GM then told me that the DO believed I was not yet ready for management. I was astounded, I had enrolled into a HR course, I had successfully increased employee morale, was training concession crew on up-selling, returned trust in the workplace, coordinated a large theater wide deep clean including bathrooms and concession, organized and updated employee files which had been neglected, I cleaned and organized the safe office, I organized the storage room, organized and cleaned box office, customers commented on the positive changes in crew and theater since my arrival, I was coordinating with a state agency to join a program that would have us hire people with disabilities creating community engagement and living up to AMC’s mission statement. Customers consistently commented about me being the only adult in the room. I couldn’t believe I was being told me, a someone with 23 yrs experience in retail management was not ready for management. Yet, they had two other employees in management positions that was 22 and 18 with this being their first job yet I was not ready for a management position. I was being increasingly isolated at work. The GM then told me he held no value in education for this position, that he preferred to hire young people as he could shape them. I was never told that someone else was hired for my former position, someone with less experience and education and no experience in theater. I was shocked. I was then training a new hire who told me that she was guaranteed my position and they had her come in off schedule cause they believed I would walk out. I had been retaliated against for not entertaining the sexual advances. I had been bullied and isolated, ostracized after bringing ethical issues and even fraud. Last but not least after filing an ethics complaint, AMC believed the male GM’s word over mine and said they had no finding of sexual harassment. They kept in place the managers that had committed theft, fraud, routinely fudged paperwork, damaged company property. Was operating -$800,00, I was astounded. I have decided that being a 47 yr old rape survivor that is time to take a stand. I will not stop till this offense has been rectified.

Claimed loss: Loss of position, income, health insurance

Desired outcome: A year of my pay as my former position and accountability for the GM and Manager

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Is AMC Theatres legit?

Our verdict: Complaints Board's thorough examination reveals AMC Theatres as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, AMC Theatres stands out for its commitment to quality and security. Clients considering AMC Theatres should delve into its customer service record to gauge compatibility with their expectations.

AMC Theatres earns 91% level of Trustworthiness

Perfect Trust Endorsement: AMC Theatres achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AMC Theatres. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of AMC Theatres's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Amctheatres.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

AMC Theatres's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

Several positive reviews for AMC Theatres have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up AMC Theatres and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While AMC Theatres has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 427 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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12:54 pm EST

AMC Theatres amc refillable popcorn buckets

The refillable popcorn buckets sold each year that are good from Jan 1 to Dec 31 in the year that they are purchased are not usable at all locations. Some AMC theater locations do not accept these popcorn buckets and do not even have an option on the till for purchasing or using them. This fact is not indicated anywhere on the bucket or in the advertising for such, deceiving the customer into believing they are usable anywhere. Fraudulent advertising. Bought a Stubs Alist pass with my local AMC thinking I could also use my popcorn bucket there, but was told they don't accept the bucket at my location by my location.

Claimed loss: $162

Desired outcome: Start honoring your advertising and accept the buckets at all locations or don't sell them at all anywhere!! Or just make it very clear in all advertising that they are only valid at a few locations.

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1:18 pm EST
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AMC Theatres AMC Theatres gift cards not accepted at AMC Theater

I have two AMC gift cards for $25.00 each. On 1/7/24 I went to AMC Theatres Mountainside, NJ with the intent of using my gift cards. I was informed that the gift cards I wanted to use were old and no longer valid as explained to me by the theater management. Thus, I had to pay cash to see the movie. The two card numbers are listed as follows: [protected] and [protected]. I would like to get replacement gift cards moving forward. The two cards in question specifically state that the card has no expiration date. Please forward current gift cards to me as soon as possible. My name is Robert E Smith Jr, 701 Greenbrook Road, North Plainfield, NJ 07063. Cell [protected], email: [protected]@yahoo.com. I appreciate your prompt response.

Desired outcome: Replace rejected AMC gift cards with current AMC gift cards

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12:53 pm EST
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AMC Theatres The movie theater AMC DINE IN 10 Coral Ridge Fort Lauderdale Florida was disgusting!

I have been going to the AMC Dine In Coral Ridge 10, Fort Lauderdale since it opened many years ago. I am a resident and local business owner (38 years). I went to see the Color Purple last evening and walked in to a disaster of a movie theater. What a shame and disgrace that your management does not keep up with its cleanliness and fix the broken seats. The arm rest was broken off my seat and I noticed other chairs to have the same issue. My seat was wet and was not cleaned properly. I wanted to change seats and noticed many other seats were wet and dirty. I had to wipe down my seat with a paper towel and soap from the men's bathroom before sitting on it. I noticed other people coming in across from us and they also had to wipe down their seats as well. The cushioning in the seats were all compressed and worn out. The vinyl was all cracked. There was a urine and putrid - musty smell throughout the theater and it was also disgusting.

I cannot believe that AMC permits this to happen with their movie theaters in high volume and populated cities. My back was breaking from the poorly cushioned and worn out seating after watching this 2+ hour movie.

I remember a few years ago when AMC installed the new Dine In experience with plush seats. The theater was immaculate back then and everyone I know went and enjoyed their experience. It is sad to see that the AMC experience at least in this Fort Lauderdale theater turned into a dump. I am so disappointed...I had higher expectations for AMC and now I will hesitate to go back to this theater until they clean up their act. I believe it is in the very poor management working in this establishment. Everything in business starts at the management level and how they take care of their business.

When I go to a movie theater in Boca Raton they are immaculate and well maintained.

I am so very disappointed in AMC for letting this happen to this movie theater that is in my neighborhood.

Regards,

A customer,

Mark Silver

www.argentidesignerjewelers.com

[protected]@aol.com

[protected]

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10:27 pm EST

AMC Theatres AMC online 9640

Somebody used my fathers debit card and stole $80.90 from his account. We talked to the bank and recorded it as fraud as my dad is 90 and doesn't even go to the movies! I want that money refunded back to my father! The date was 11/19/2023. The money was taken from my father's debit card, from his checking account at a bank. He did not authorize this and he doesn't go to movie theaters! Fcfcu called us about it as fraud prevention.

Claimed loss: $80.90

Desired outcome: refund

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11:04 am EDT

AMC Theatres Lack of Service (food paid for and never received)

First visit at the AMC (wine & dine) theater in Holly Spring NC, on 10/28/23; 3:49pm and purchased tickets at a kiosk because the man that speaks at the register was only accepting people paying cash. I ordered / paid for 2 chicken tender dinners and was told that the food was to be brought to my seat (the whole reason for going here was for this experience). Well, the food never came and I had to request a refund. I got the refund, the manager didn’t apologize my entire experience was ruined due to this, nobody cared that my experience and time was wasted!

Claimed loss: The wine & dine experience and my time!

Desired outcome: I would like to have visited again and if they had apologized and offered 2 tickets to return or discount on food price i’d return but seems it was treated as buyer’s remorse.

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8:40 pm EDT
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AMC Theatres Condition of Theater at Arrowhead 14, 7700 West Arrowhead Towne Ctr Suite 1079. Glendale, AZ 85308

I have been an AMC Stubbs Premiere member since 2012. Today I went to AMC Arrowhead to see Hocus Pocus with my daughter at the 2:30 pm showing. The condition of the theater was appalling and frankly unbelievably disgusting to me. The seats are not only worn but have huge rips in the seat backs. Who knows what unsanitary bugs or dirt is hiding in there. This has been my favorite theater for years but to be honest with you I am not sure I will continue to patronize this theater. My suggestion would be to close the viewing areas until you complete a renovation and open them backup as it is completed.

Desired outcome: Renovate theater seats to safe, clean and appropriate seating.

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1:57 am EDT
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AMC Theatres Greetings,

I enjoin going to see movies in the Big Screen. The problem now is that people are using cell phones, instead of watching the movie, and ruining it for people in the theater. We visited the AmC in Monterey Park often.

to see the movie about the haunting in Venice which being a mystery you need the audience to be quiet.

The people in front of us didn't stop using there cell phones, which, we had to compliant, and loose time from the Movie.

The Wifi needs to be turned off in all theaters or take cell phones at the door.

People need to know there going to see a movie not using there cell phones and interrupting the movie.

Thank you

Please respond

[protected]

Steve Acevedo

Monterey Park

Desired outcome: Hello, A response We left the theater with our refund

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12:12 pm EDT
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AMC Theatres Cinemark Century @ shoreline , Mountain view, CA

Went to watch a n Indian movie last night 09/09/2023. Cinemark Century, 1500 N Shoreline, Mountain View , they have such disgusting seats. AlLL seats in theatre no. 14 are worn out, arm rests are so frayed, rough and uncomfortable , not to mention sooo unhygienic The manager argued that they get the seats sanitized… which is a lie coz when i walked in the guy was still sweeping and collecting garbage from seats so when do they disinfect ?

In all fairness , I complained and they gave me 2 free tickets and let us watch this one for free but still how is this acceptable ? My arms were chafing the entire 2.5 hrs , the only reason i watched was my friend drove from 45 mins away to come watch with me and we didnt wanna waste the evening… still Disgusted ..! Would they have done this with American folks … i wonder!

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7:41 pm EDT
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AMC Theatres - AMC #15, Baton Rouge, LA (unit 46)

We (wife and myself) went to your Movie House in Baton Rouge, LA on 08/27/2023 around 1843 hours. Tried to see the Meg-2. Was asked to leave before the movie was was done because of an incident the happened either in the lobby or the parking lot. There were several Deputies and Police Officers on the scene and they came in and cleared out everyone (the...

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9:35 pm EDT
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AMC Theatres Customer service

I honestly refer all my family & friends to AMC theaters but after my experience today, Sunday, August 27, 2023, I'm not sure I will. I am a loyal AMC A list member since 5/8/2011 which I support the company. My daughter & I had a horrible experience today at 5:30 pm with customer service which the employee was rude and lack of communication with customer. During the movie it was extremely unenjoyable due to lack of adult supervision for minors which theywere loud, turning on flash lights, talking, sitting in each other laps, and running up / down the stairs inside the theater. The last and final headache which cut our movie short due to we had to evacuate due to an incident that occurred that involve minors. People was running into each other trying to get out the theater which someone could have gotten hurt.

Desired outcome: Enforce adults to accompany young kids / teens at movie times 6:00 pm or later. Set up safety procedures when an incident occurs. Train employees on customer service etiquette.

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4:51 pm EDT
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AMC Theatres food , drink

date 8/22/2023,AMC WAYNE LOCATION,NEW JERSEY 07470

movie watched Rocky aur Rani...audi 10; 2:00pm show,tkt conf [protected]

Popcorn- Initially got stale cold non crispy stuff, upon complaining fresh popcorn was prepared with 12minute of standing over counter missing movie...then popcorn that got handed over were non salted ,blanded ,horrible stuff...pathetic service ever experienced!

Drink - Coke dispenser - Out of stock for original coke flavour, only "iced coke" dispensar working!

Instead of repeated complaints I finally decided to watch movie instead!

By the end of movie i contacted the manager, who offered refill / refund but that is not my idea of getting it.more valuable was my time time and missed movie, wasted energy ,time n money!

Will never order food/drink at this location !

Hope my complaint will be looked into seriously n save other customers!

best,

anu aggarwal

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11:25 am EDT
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AMC Theatres - I was injured

Due to water on the bathroom floor my cane slipped out from under me. By pure luck I was able to twist my back and catch myself on a black box sticking out of the wall as a man grabbed my left armed keeping me from hitting the floor. Due to a reason back surgery ( my vertebrates were fused together from t10 to the s1 bone making them one bone.) If I would...

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10:43 am EDT
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AMC Theatres - AMC Bay Plaza Refund Request

Good morning, Hope this email finds you well. I am reaching out in regards to an issue I'm having retrieving a refund I am owed. On August 1st, 2023 I purchased three tickets for Teenage Mutant Ninja Turtles: Mutant Mania for a 7:15pm show. Some time later we changed our minds and decided to go to the Barbie movie instead. I requested a refund Order #...

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3:11 am EDT
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AMC Theatres Management, security, and staff

Accused of fraudulent ticket and being disrespectful by security and manager.

Location: AMC DINE-IN Ontario Mills 30

I arrived at the self-service kiosk at 7:52PM PST August 19 2023, I checked in with the ticket taker and security was standing behind her

I went in for a bit and went out briefly at 8:14PM. Security was still right behind the ticket checker because I saw him there while I was stepping out. I go back in at 8:20PM. From the time I originally went in and the second time I come back it's 22 minutes that have gone by. First enter: 7:52PM PST / Second enter 8:20PM PST)

At 8:20 I attempt to reenter establishment with tickets on hand, one that shows "Sales Summary" and the other which shows "survey". Upon showing the receipts to the ticket taker, she tells me they are not tickets. I tell her, "what do you mean these are not tickets? additionally, I came in here just 22 minutes ago, how can you not remember me?" I then ask security, "you are security, you remember me right?" which he says he does not remember me. Only 22 minutes had passed since they last saw me, additionally, I have tickets in my hand. I tell them"this isn't right and I was already here so Im going back to the auditorium."

Lets use our brains for a second. If someone came in just 22 minutes ago, and you are a "security" how did you already forget their face? What if police were looking for a suspect that had came in 20 minutes ago, would security not remember anything? Also, who would come in to a movie theater aclaim all this with tickets on hand that say "sales summary" and a bunch of other information and claim what i was claiming? Why was I not given decency and instead treated like I was someone who had apparently, created "fraudulent tickets and this was my mastermind attempt at sneaking into a $30 movie ticket?" Seriously, what the heck...

Anyway, I assume they are joking around since they do not attempt to validate the tickets I provided (in photo attachment) and as a customer that was already in there I felt that I was being disrespected. I go to the auditorium because I am confident I have done nothing wrong and have 100% evidence of my ticket. This is when the security follows me and tells me to leave because I am being "insulting". Yes, I did use some naughty words, but that was only after being treated like I was some sort of criminal. Who would not be upset by that?

Yet, I am the one being accused of having "fraudulent tickets or trespassing" and I am being told to leave, I refuse to leave and the security calls his manager. The manager also wanted to kick me out because he felt i had disrespected his employees. Once I help him understand the absurdity of the situation he finally deescalates, I have to then show evidence of where I purchased my tickets, which I would have been fine if they would have simply asked that from the beginning instead of claiming I didn't have valid tickets or receipts.

I was then allowed to go into the auditorium which is where someone else was sitting on my seat, but when I asked them to move they did, but was still more salt to the wound and shows how security there completely fails.

I will say the manager handled the situation decently but thats a very low bar of expectation being set and the situation was ridiculous since it was unnecessary.

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6:59 pm EDT
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AMC Theatres Soda machine and women’s restroom

Took my granddaughter to see Barbie at the AMC theatre 12 in Oakbrook Centre in Oakbrook Illinois on Saturday August 12 2023 at the 2:00 pm

Showing. Spent 35.00/tickets and an additional 35.00 for two medium popcorns and 2 sodas Total 70.00.

The soda out of the kiosk machine was out of Diet Coke and also was warm, no ice was provided. The movie itself was fine. However, the woman’s restroom had no

soap available for washing your hands and out of paper towels.

[protected]@sbcglobal.net

Desired outcome: For 70.00 I expected at least a cold drink and the type requested. The bathroom facilities should be an expected outcome. Come on now, in a high end neighborhood the least that could be provided is hand soap.

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5:34 pm EDT

AMC Theatres AMC is showing an obscene movie featuring fully nude gay sex scene

At the AMC in Barton Creek mall, Austin Texas, AMC has been showing a movie called Passages, which features a fully nude gay sex scene.

This appears to be in violation of Texas Penal Code Section 43.22.

AMC's corporate office is unreachable by phone and therefore unaccountable.

COVID-19 gave them the excuse they wanted to shut down nearly all customer service.

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12:42 pm EDT
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AMC Theatres voucher refund

Hello. I purchased tickets for 7/31/23 using two vouchers. Order #[protected]. I canceled the order immediately but the vouchers I used are now invalid. Your website states vouchers have already been redeemed although order was canceled. Please clear/refund the vouchers in your system. I have been going back and forth with customer service and had no response. I would like this resolved immediately. I appreciate your attention to this matter.

These are the voucher numbers. You can verify these were used in original order.

Voucher [protected] [protected]

Voucher [protected] [protected]

[protected]@yahoo.com [protected]

Justin Ly

Desired outcome: Please clear/refund the vouchers in your system so I may use it for future movies.

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Phone numbers

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Website

www.amctheatres.com

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