- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Rude customer service and disgusting food.
It was all good until we were about to leave. The woman gave us our food and instead of telling us "Bye, come again." She said "yes" in a rude manner when I asked "Is that it?" And don't get me started on the food. The fries, the chicken, ect. was horrible.
Product
My husband and I go through the dive up window on Fridays and the past 4 weeks my order has been wrong 3 times. The store # is 2692. I not much of a McDonald's fan but I am tired of my order being wrong. I order the same thing every Friday and it's been wrong 3 different ways out of 4 weeks. I order a double Whopper with cheese, mustard and pickle only...
Read full review of Burger KingService
I just went through the drive Thur at your Opelousas, la location and, as usual, they got my order wrong. I ordered a double cheeseburger with only mayonnaise and a small fry. I do not know what I was charged for but I received a double whopper only mayonnaise and a small fry. I just can't understand how they can keep getting orders wrong. This is almost every time I go through the drive thru. I have given them the benefit of the doubt, but, this is now strike 3. I will no longer patronize any Burger King. Not only was the order wrong, but there was so much mayonnaise on the burger I had to scrap some off with a napkin. And don't get me started on the fries being half empty. This is ridiculous. $8.58 down the drain. I know that I am just one customer but every customer should be treated like we are the only customer. My email is [protected]@gmail.com.
Employee
To whom it may concern: I was at the drive-thru at the Burger King at 7133 W. Dempster in Niles, Il 60714. The cashier at the drive-thru window was so rude and disrespectful and wasn't willing to help in any kind of way when I was asking her about the coupon I had on the app. She also stated to me that I should be ready and don't be holding up the line...
Read full review of Burger KingImpossible whopper
The Impossible Whopper meal ordered June 29 at the Christiansburg, VA location was less than satisfactory. There was a small pickle slice, a small tomato slice, a sliver of onion, a few tiny pieces of lettuce and barely any mayonnaise. The french fries were under cooked. But they did give me 10 packets of ketchup which I do not use. Ordinarily I would have...
Read full review of Burger KingWould not give refills for coffee
Went for breakfast today and order breakfast combo with coffee and I ask for refill of coffee they said they don't give refills on coffee Would not give refills on coffee Store # 11011 manager Seela
Read full review of Burger KingMilkshake machine
Does the milkshake machine only work in the winter? Burger King and Mcdonalds must have the same mechanic/machine. Put the money back in your business so your customers won't have these type of complaints. Also, the burger king in Thomasville Ga looks really bad on the inside. Buckets all on the floor because of some leaks, ceiling tiles missing/stained. Inside should be closed but it's not
BurgerKing. One order, several errors. Manager gave apology and resolution, but not honored. All food prep, and customer service issues. Not likely to return nor recommend even though their recipes are rated highly.
Still using plastic straws in 2021???
On today, I purchased lunch today at a Brentwood, Maryland location
https://www.yellowpages.com/brentwood-md/mip/burger-king-8696614
And got a sweet tea with a meal. It appears that you are still using plastic straws. I was amazed at the level of irresponsibility in a world where every small matter matters.
Can you tell me why this is?
We have children that question our affections when they perceive a social responsibility is neglected.
Elena
Desired outcome: response
Buns
I like Burger King sandwiches especially the Whopper but No matter what Burger King franchise you visit, the buns are always stale dry and crumble fall apart. They need to freshen up their buns and then business would improve. If they sold their sandwiches with fresh bread and buns, people would line up around the corner for their food. As it stands now many fast food restaurants outsell them. No matter how good everything else on the sandwich is, if the buns are stale, no one wants to eat it.
Desired outcome: Fresh buns
Englewood Ohio
For the past two weeks on the same day I have tried to visit both times computers are down! Just waves you through the drive thru!
Undercooked fries, raw bacon, flat drinks and we had to wait
June 22 at 1:32pm - Burger King at 1720 E Geneva St., Delavan WI 53115. #27404. This is the location we had to wat 34 minutes to order and receive our meal. The fries were really undercooked, bacon was almost raw, drinks must have been sitting a while because the ice was melted. Our order was #29. It was not a pleasant experience at all. I highly doubt we will be going back - definitely not to this location.
Read full review of Burger KingI am complaining about missing items in my order
I visited the Tewksbury location on 6/9. I went thru the drive thru window for my order. I was missing two fries from a whopper meal deal and the sprite that I ordered tasted like water. I was going to go back but it would have been a hassle for me. I frequent this location often.
Desired outcome: Coupons
Product and service getting worse over last few years
I have been going to BK for years. I love the Whopper and the fact that the app has great deals involving the Whopper. Over the past 3 years the service, employees and the food have gone down hill. The service is always worse on the evening shift. I would guess the adult manager works.durrimg the day and it.mostly young kids working at night. .I have had...
Read full review of Burger KingMy order and how they made me come up there and waited for a manager for over 30 minutes
This Burger King on It's DeRenne Avenue I order my food online last night my order was incomplete they charger me for a order I then not enjoy and my ask for the mangers name they was so Unprofessional and rude I really felt like they need to get Professional workers and a real manager didn't know how to talk to someone I feel like getting a lawyer to sue...
Read full review of Burger KingDrive thru policy during this covid scandal.
I ride an electric scooter so as to do my part in saving the planet. So when I pulled up to window to receive my product, and was told I couldn't use it to order with in drive thru even though the doors were locked. Just because my scooter doesn't get all loud like its counterpart gasoline driven motorcycle, it still is a lot more like one of them instead of a bicycle. I then went home upset and angry and proceeded to call in a corporate complaint. That crummy lady who took my complaint didn't get my # or name said that a representative would contact me later and quickly hung up. I tried calling that number all night but I guess I was star 61 ed. Just a lousy wopper and Pepsi would of kept the peace. I will never go there again but plenty of folks will so to heck witH me. Screw you burger king!
Desired outcome: Really? You ain't helping!
Closed door in my face
Today I went to Burger King at 8101 Midlothian turnpike Richmond VA. I started to walk in and an employee pulled the handle at the same time and yelled "WE ARE CLOSED". I saw that the drive thru was long and no one at the window. I thought maybe it was a robbery, so I pulled around and was ready to call the police. I saw 2 employees standing outside...
Read full review of Burger KingNot being served in drive thru
Walked to outside window to order b/c no dine in. We have a camper so couldn't go through drive through. Manager would not take our order saying it was a safety issue. What??? What safety???
Read full review of Burger Kingproducts
Hi there, Everytime I eat at the BK in Las Vegas, New Mexico the food is over cooked. Whether it's the new Ck king, onion rings etc. I think the cooks need training. Over cooked food that's hard and dry isn't good for eating or business. Thanks for looking into this………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
Desired outcome: Correction
Your attack on Chick-fil-a
Why would you go after a good company with such hate...we eat 2 times a week on schedule at Burger King in Sebring Florida, No longer, until We hear an apology, for a lack of common sense. Not happy on Coke products also..
Charlie and Linda Morris
Sebring Florida
Feel bad for your investors for your lack of professional behavior...
improper management of Madison Ohio Burger King
I would like to know why the Burger King In Madison Ohio closed yesterday Saturday 06/12/21 at 7:30 pm the reason I know this is I have someone who lives with me who works there this is not the first time that this location has closed early I have also heard of some intolerable things happening during work hours I am not giving names because I don't want this young man to lose his job. I was a retail manager for 25 years and whenever there was an issue with someone calling off or a manager not showing up for work I had to get in touch with the district manager to may sure we had coverage, I know it is very hard to find decent help at this point in time but if this type of issues continue I would think your company would be in danger of big profit loss closing early on a Saturday night just is not going to get it done letting you know just for your info
Desired outcome: please look into this matter
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
-
Burger King contacts
-
Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 22 22 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
-
Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
-
Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
-
Burger King social media
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Order 72 - kings lynn (store 32106)Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.