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I received the wrong order twice
I ordered a sausage egg and cheese biscuit combo at the drive up, and when I got home they forgot to put sausage on it, so I drove the 2 miles back, I tell them they forgot the sausage, the said sorry and gave me a new one, this time I pulled in the parking lot to check, and they forgot the egg, so I drove back around, not happy, and told them they forgot...
Read full review of Burger Kingrecording
I will not be going back to BK. on Niagara Falls Blvd14304 again as I can no longer tolerate the ANNOYING recording about buying a pie! I have endured hearing that for the last time. It is too bad as I love your original chicken sandwich and I normally buy my grandson food at least 4 times a week, but no more!Thank you [protected]@aol.com' Please email me if you ever stop playing that and I might give you try again. All that recording does is turn people off to the point where no one wants the pie!
Desired outcome: Not coming back
Employee name Amie Nichole Barker
Amie Nichole Barker that works at Burger King at 1200 Towson Ave Fort Smith, Arkansas 72901... Smokes marijuana with a Vapor on the job sometimes... She also smoke just about every day, are employees allowed to smoke marijuana and work at Burger King??? I done complain about her several times to the Corporate Office and she still works there, I don't think...
Read full review of Burger KingDrive thru
I went to get lunch at Burger King on Monday September 6, 2021 and went thru drive thru as this was the quicker option. Our order was big 30+ dollars. We took our bags and drove home. Imagine our surprise when we got home and don't have my original chicken sandwich. I then tried calling the number on my receipt and let the phone dial for some time but no one answered. Angry x 2 now! No sandwich and no answer. Burger King in San Jose on Blossom Hill owes me my money back for my sandwich
Desired outcome: Refund
Order not complete & unethical behaviour
I pulled up to the window I asked which burgers I had to order to get the extra burger for a dollar. Then I ordered 2 Whoppers with the extra burgers and a large fry. I got to the window paid for my order. Got my order I again asked if the 2 extra burgers were in he answered yes. I got home with only the 2 Whoppers and the fries I called 2 X. Then I wa...
Read full review of Burger KingMasks required
Masks required? There is a supermarket, Chinese food, Mexican food, and pizza place right next door. None require face diapers. Face masks are classified as a medical device. Are you a medical provider? If face diapers worked why is there still covid? If they didn't work, why isn't everyone dead? I'm calling my brother in law who is a descrimination...
Read full review of Burger King and 5 commentsCan do survey to get free whopper
I bought last night store 5079, receipt was $29.91 order #86… can't do the surgery site brings you in full circle. Very unimpressed, happened last week around same time. Feeling ripe off
Horrible Service
After sitting in the drive-thru for over 20 minutes, I reach the order screen and was told by the order taker to hold on for a minute. She had me holding for almost 12 minutes then she announces they are getting ready to close at 9:45 pm. There were a trail of cars behind me trying to order food! I will never attempt to purchase food from the location on Candler Rd near Rainbow Rd in Decatur, Georgia AGAIN! That location just needs to be closed cause clearly no one wants to work!
Desired outcome: Entire New Staff to include Management
Wrong food in bag
Ordered a ChKing, even paid for it, says so on attached receipt but I got a bacon cheeseburger wrapped in a ChKing paper. So disappointing.
Desired outcome: Free ChKing sandwich
Customer service
Burger King 26600 1135 N Main St Bellefontaine, OH 43311 [protected] ORDER 51 1 *OCS 1 PLAIN 1 *MD FRY 1 *MD COKE ORDERED @ 12:06 @ 12:30 I REQUESTED a refund because 24 minutes had past and I had no food. 30 minute lunch wasted because this Burger King can't staff to accommodate the customer base!..I have visited this location on a daily basis and have...
Read full review of Burger KingPoor service, charging for bag without asking, "do you want a bag", cold hamburger
Regarding franchise #5830 Bayshore Boulevard San Francisco. When I was finally asked to place the order from one of a staff of lethargic, apathetic 6 employees woman PRESUMED I wanted a bag and added a charge of.35 It isn't the.35, it's the principle (i.e. you shouldn't pay for something not ordered!) When I admonished her she reluctantly removed the...
Read full review of Burger KingFilthy store burnt outdate food
The whole store is just nasty filthy dirty, mainly where the pop machine is and the ketchup customer table's only area clean chicken nugget ten pieces smelled like the fryer oil hasn't been changed yet this year they looked like they may have fell on the floor sometime last year reheated n served worst fast food place I have ever seen in my 53 years as a...
Customer service
I had the worst customer experience ever at a food service facility!! This was at the Burger King off Ann Arbor road and Haggerty in Plymouth, MI. I was the last customer to put in an order before they closed monday, 8/31 (which was 2 hours before they had listed as their hours of operation (7 pm vs 9pm). I only had a plain bacon cheeseburger ordered for my...
Read full review of Burger King1)Providing receipts 2) Drive thru
Arrived home this morning and looking through the bag realized the receipt was missing. This is becoming an issue, not just with your company. Usually, the person taking the order will ask if I want my receipt. HELL YES ! The machine prints one out and should be given to the customer without asking. This used to be standard business practice. What happened ? Next, I'd like to address an issue with your drive thru's. In warmer weather I often ride my scooter . For some reason (your store people tell me it's not heavy enough for the sensor) no one answers and I have to drive to the window to order, which can be a problem if there's a line. Is there any way the sensor can be adjusted or maybe even install a call button ? Thank you for your time. Philip Nolot [protected]@yahoo.com
I asked about their secret menu
I had researched burger King secret menu items and I spoke with the store manager at Jackson Heights NY location he acted like it doesn't exists when I attempted to explain that I wanted to order 2 suicide burgers he was ignorant. If burger King does have a secret menu at what location can I order it. I have continuously had problems with the location at Junction Blvd including and limited to over pricing to incomplete orde
They are already dealing with a shortage of staff and you want to argue about a secret menu. SMDH.
If they paid as much as the owners want to greedily get . . there would be employees !
Missing receipt code on my paper receipt.
I just finished ordering a meal from Burger King on my computer, I received the meal and found it to be delicious, but stuck to the top of the bag was my receipt and when I tried pulling it off, the code I am unable to enter the code that was ripped up in the bag delivery so that I could've used for the free whopper deal came off, I have all the other information except for the code, Plus I am sending a picture of the receipt from where I purchased the order and delivered it, can you help me?
Desired outcome: Can you help me proceed with the survey?
Unethical behavior by the manager of this franchise in Pinole, California
This Burger King has always been a problem every time we go here, that today is the last straw. I have to file this complaint because the way I was treated was unacceptable. First of all, the drive-thru intercom was not working properly to where both me and the cashier were yelling back and forth at each other trying to communicate. And no matter what I...
Read full review of Burger KingExtra charge-unattentive staff
My grandson and myself were at this location yesterday (Aug 25). My grandson ordered the The Impossible Burger meal which came with its Medium fries and drink. I just ordered a small fry. The young woman who took the order seemed distracted and kept chatting with other staff in Spanish. She did not pay attention to my order and kept asking me the same thing. Anyway, after I left the restaurant I noticed that she had charged me an extra medium fry for $3.29.
It is none of my business if she spoke in Spanish with others outside. However, this is an English-speaking nation and almost all clients understand only English. I think the staff at this location must be trained to treat the customers right, pay attention and not speaking in Spanish.
I demand refund of $3.29. I will think twice going to Burger King, where service is getting to be shoddy at best.
Desired outcome: Refund of $3.29. An apology letter
Food & service
I went there on 8/30/21 around 10:45a & ordered the number 10 with a large fry & medium Dr. Pepper. Got home & nearly broke a tooth biting into a hard chicken sandwich. It was obvious it was old & the person who made it had to have known. I called to complain & told them I am not driving all the way back today but will bring it back tomorrow. She was like...
Ordering food
I ordered two spicy ch'kings. When I got to the window they said I would have to wait for one of them, so I agreed to wait. I sat in their parking lot for 17 minutes waiting for them to make the sandwich. Eventually they brought it out, so I went home with the food. When I got home and opened up the food I found out that they gave me the wrong order. It...
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 22 22 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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