Burger King
reviews and complaints

Called to place a order and they said my order was good to go but upon arriving they told me they had accidentally gave my order to someone else and they didn't have what I ordered left. Very disappointing! They also have a different address than the website, the website says 174 but the actual address is 184 on the building. I honestly hope all burger kings go out of business because even when trying to submit my complaint I have no understanding of why I have to make a certain amount of characters for it to go through. Despicable!😡 burger king is a piece of shyt!

Using my phone, I recently added your app to my phone and scanned a QR code to "Mix and Match" selected products for $5.00.

Using your app I added items to my cart: 1 free Whopper ($0.00) (first time user), 1 Impossible Whopper and 1 Whopper ($5.00 for the pair) and 1 Large French Fries ($4.98). The store I chose was Burger King, 340 S. Neltnor, West Chicago, Illinois, 60185. I also had a Burger King eGift Card that was worth $5.00, so I expected to pay $9.98 plus tax less $5.00.

I waited until I was in the parking lot to complete the order, but when I entered the eGift card number I received a message, "Uh oh, We encountered an error creating your order. We are aware of the issue and are working to resolve it. Please try again." The only other choice was credit card payment, which I did not want.

I went into the store and asked the manager on duty to assist me, showing him the various screens on my phone. He said he would ring up the items in my cart, but would charge me more than the cost shown in the app. The app pricing is only valid online.

I said the failure of the app was not my fault and he should honor the pricing in the app. He said, it wasn't his fault either and repeated his willingness to charge me more. I asked where his "customer service" attitude was and he said, do you want the order or not. I admit I lost my temper and said he was obviously not manager material and spoke to his idiotic stance (not one of my finer moments).

I then drove to a more distant Burger King at 840 W Army Trail Rd, Carol Stream, Illinois, 60188. When I do order fast food burgers I only order burgers from Burger king. I've not been in a MacDonald's in over 33 years.

The counter person (a young girl) said she could not help and called over her manager and walked away. She then came back and called her manager again. The manager took the same position as the West Chicago manager. She offered to place the order on her terminal for the higher price.

I asked if as the manager she could override the system to honor the price in the app and she said no.

I left and went a sandwich shop and got Italian beefs and fries.

Here is the bottom line in easy to understand bullets:
1. Your managers are not properly trained or are, perhaps, afraid to handle simple issues. As a manager I know they both have the ability to override pricing in the system.
2.You released an app that you admit in the GUI has problems, but did not issue any bulletins to the stores making them aware of the problem or advising them how to circumvent it.
3. On a separate note, though I have never complained, but feel compelled to complain now, the burgers the store on Neltnor Ave. serves look nothing like the burgers in your adds. I have come away from that store with burgers so flattened that the can fit in my shirt pocket. The tomatoes are sliced so thin and so few are put on the burger that you can't even see them. I have seen Whoppers come out of this store that have one slice of tomato centered on the burger with over an inch of space around the full circumference. The lettuce is often wilted and only one thin leaf. When they wrap the product they insist an flattening the darn this so it looks like it was stepped on. I attached a picture of your ad for reference.

It is still tastes better than your competition, but just once I'd like to get one that looks like your ads.

Went to burger king at 2590 geer rd in turlock, Ca last night 9/22/21 at 8:45 there were 2 cars ahead of us at the drive thru. we waited in line for about 15 minutes before our order was taken. I ordered 2 ice cream cones and an 8 piece mozzarella stick. I am rudely told ice cream is not available after 8. everyone knows that its been that way for years. I ask why? I am told rudely that its always been that way, we have minors working, they leave at 9 and the machine has to be cleaned before we close at 10. My response was that if you are open you should serve the products you offer. this young women said her name was Kayla and she said she was the manager. Her response was it takes a long time to clean. I told her that really was not my problem but whatever. At this point i am stuck in this line with cars behind me. It literally takes another 15 minutes to get to the pickup window and Kayla says did you have 2 burgers i told her no just cheese sticks you didnt have the ice cream we stopped for. Her response was Oh, i didnt know you still wanted them. Then she tells me they only have 2 people working and no one cares. complain all you want the company does not care about its employees or its customer. No apology, no let me get those for you, no sorry about the wait. So I spent 30 minutes in line with 2 cars in front of me to have this livid experience. At this time there were at least 5 cars in line behind me. There is no excuse for there only being 2 people working a closing shift, a drive thru should be prompt and convenient not sit in your car for 30 minutes and maybe you get what you ordered nor should a customer EVER be treated like this.

Went to the Chesterton, Indiana BK at 7:05 Sunday, 9/19. No reply at the speaker, drove up to the window that was cracked open about 4 inches. A young man walked from the kitchen to the prep area and shouted "GO [censored] YOURSELF, WE'RE CLOSED". He then walked over to the window and shouted "BYE" and slammed the window shut. I came back after golf and reported the incident to the manager.

The store in Watertown ct. is awful. It's disgusting not clean the windows are covered in finger prints the inside is a mess. The outside is so gross. It should be closed down. They never have anything. Something is always broke there is garbage outside ground near drive thru. Looks like soda thrown on the building. In desperate need of a cleaning crew and some attention. Healy department is the next complaint being made

Hello former manager here from the east Peoria location. Unless y'all got rid of one of the three burger meats I'm pretty sure your employees decided to be lazy and tell me they were out of jr meat for a simple bacon cheese burger which comes on a regular burger, not jr meat and proceeded to argue with me. Highly unprofessional. I expect something to be done about this. If I would have done it back in my day id have been fired.

First off - the BK app is horrible~~~twice I tried to use it for the2/$5.00 deal and both times I had to just drive up and order and the app never finished the request.

Secondly - twice at the BK on CR 512 in Sebastian, FL I ordered an Impossible Whopper PLAIN (I have allergies to Mayo and other toppings) and BOTH times when I got home (12 miles from BK) the tops of the buns had been scraped of mayo - that's how you get SICK! Are you kidding me?

The 2nd time it happened I checked the burgers in the parking lot and brought the products back into the store - the manager never apologized, he just tossed the burgers in the trash and made a replacement.

What kind of (UN) customer service are you teaching your staff?

I stopped at Burger King #2028, 1198 Gray Hwy Macon, Georgia. We put in our order at 7:20 pm and did not get our order until 8:06 pm. We sat in line over forty minutes. The order was cold and some of it was wrong. The employee at the window did said sorry for the long wait and thank you and come back. Did not say nothing at all. $10.70 Michael Brezial

I am in Murfreesboro, TN at Burger King on S. Church St. Across from it is McDonald's, Arby's, Taco Bell, all offering free Wi-Fi internet! However I have a dating site I frequent often looking for a love! I cannot access my site?
I am a male 71 yr old and never seen a more biased internet server! The administrator said they blocked all dating sites?
So I typed in this phrase: "I am gay can I connect" I was allowed to connect to the site in the photo or screen shot I took of the connection site for gay's!
You can rest assured I will not buy anymore of your butt [censored]ing food!
I am ashamed to even call that place run by humans!

so i ordered the texas double combo medium size and on the menu board it read 7.99 and maybe making it a medium could have made it 8.99 or even 9.99 i also ordered a jelopeno bite side a 4 piece my total came to 13.85 while i was eating i read my reciept and realized they charged me 12.79 just for the combo, i proceeded to the counter asking about the price difference and all they said was corporate changed the pricing and it doesnt match the menu board yet not even trying to make it right...

As per my order for take out I am supposed to get 3 whoppers and 1 chicken Royale .. But when I opened the packet at home ony 2 whoppers were there

I was in Burger King in Dundalk retail park Friday 10th of September 1900hrs with my children were we often go as a treat.

We got are food and decided to sit in the building in designated seating

A member of staff called Issac who came over and asked me for my vaccine passport I told him I didn't have one, due to a medical condition as I am a military veteran, but we would take note of Burger King's rules for future reference and finish our food and leave... He then asked me for a medical letter or medical details, which I told him under Irish GDPR rules I did not have to present to him as he was not a doctor

The member of staff left 2mins later the member of staff came back with the manager and they asked me and my children to leave, my older daughter walked out upset... I sat and told them I was finishing my food and then I would leave
the manager lifted the tray with my food on it and put it over beside the bin... she told me if I don't have the vaccine I'm not welcome on the premises and it was Apple green/ Burger King's policy, and I told her under GDPR she can not ask me for any medical details and was she a trained doctor
She said if I didn't leave, she would ring the Garda... I asked her for the address and number of their head office she said she didn't know it and asked me to leave before the Garda (Irish police) were called I left to keep the peace
I know your staff were only doing a job and I respect that, but from a customer services point of view things should not have escalated the way they did and Could have been handled a lot diplomatic and better from a customer services point of view, a lot of customers who were present and witnessed the events approached me outside expressing their disgust at the way myself and my children were treated
The emotional trauma my children suffered was disgusting, and I have taken legal advice on the matter.

If you wish to contact me on the matter, you can
smclaughlin.[protected]@gmail.com
Or +[protected]

With regards
Steven mclaughlin