Menu
For Business Write a review File a complaint
1xBet Customer Service Phone, Email, Contacts

1xBet
Reviews and Complaints

1xbet.com

Learn how the rating is calculated

4.5 28 Reviews 1293 Complaints
Claimed
1xBet has claimed their business profile
Write a review File a complaint

1xBet Complaints 1293

ComplaintsBoard
M
12:24 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Withdrawal problem several times

There is some problem in withdrawing money again and again same problem I haven't received my money yet .. I have filled details accurately I don't know why after 24 hours my request gets rejected it happens several times please look into this matter

Game id - [protected]

[protected]@paytm - UPI Id

This will get rejected after sometime .. please help me in this matter. I Will be very grateful to you for this

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
Update by Muskan Khatana
Apr 03, 2024 3:12 pm EDT

Ok here it is

View 0 more photos
Update by Muskan Khatana
Apr 03, 2024 6:59 am EDT

Please make it fast I need it I have spent my whole amount

Update by Muskan Khatana
Apr 03, 2024 6:57 am EDT

Sometimes the payment takes 15-20minutes .. sometimes after 24 hr get failed I don't know what's happening I requested a withdrawal of 1000 on 2 April 7pm it's around 5 and after 7 it will say failed and the payment deposited into my account of 1xbet

View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
10:00 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet I Have deposited Rs 35000 and playing bets.But the company still not allowing my withdrawal

I Have deposited Rs 35000 and am playing bets. However, the company still does not allow my withdrawal.

Despite two emails on 27.03.24 & 29.03.24, there is still no reply from the company.

Account number [protected]

Very much in trouble now as company take my 35000 RS deposit and not allowing withdrawal despite all documents provided

Claimed loss: 35000 RS

Desired outcome: Full Refund

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
8:40 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet My deposit fund not credit

34 xem coins traser wallet adress. NBAPJNCPMLPRB3L76GCMO42XRAG4WKYFWMDULIKM

transation id 9a8f728a48d0cb148a3fa5bac94243fc5b4becaedeea46a0fbec303cb0e08cd4 date 2024/03/21 time 22.11.11

my wallet adress. NA226CKKUWUYHLK55F6KF7W3CPKFHIBYVFBLMNOI

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
H
5:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet My bonus was unnecessary revoked

Date of incident: Jan 13 / 2024

Reason of late submission of complaint: just today I came to know about this service.

Description of event - I successfully wagered the bonus as per company rule. When I tried to withdraw the amount , they asked for verification by submitting identification documents. I complied to it and even after submitting proper authenticate documents my bonus was revoked.

They claimed I violated their rule. But I didn't do any of those they claimed. I was robbed of my won money.

ID- [protected]

Claimed loss: Rs.20900

Desired outcome: Return of the amount Rs.20900

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Update by Hsjhwh
Mar 26, 2024 6:15 am EDT

This is my only id I don't own multiple IDs . Sometime I login from my laptop, ipad or mobile device that could have been the reason of multiple ip address. I rightfully won the bonus. I don't understand what rule exactly I broke .. was it multiple id or ip or whatelse

Update by Hsjhwh
Mar 25, 2024 4:49 am EDT

Hoping for positive response. Thank you .

Update by Hsjhwh
Mar 24, 2024 11:30 pm EDT

Day 2- no reply

Update by Hsjhwh
Mar 24, 2024 11:30 pm EDT

Day 1- no reply

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
2:31 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Rs 19780 deposit not credited from 3 days

I have deposited 19780 rupees on 1xbet on 20-03-2024 at 8:11 pm it's been 2 days and the amount has not been credited and the customer support days the same thing over and over again. I've been waiting and calling the team and they say to wait for 2 hours and it's been 2 days. I would like my money to be credited or else I'm going to complaint to the police. My gaming id is [protected]. I've also attached the screen shot of the payment.

Claimed loss: Rs. 19780

Desired outcome: I'd like the amount to be credited to my gaming account [protected]

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet and 2 comments
View 0 more photos
Update by Steve 2707
Mar 23, 2024 12:22 am EDT

Not yet credited I'm waiting it's been 3 days already

Update by Steve 2707
Mar 22, 2024 9:03 am EDT

Still it isn't credited..

Update by Steve 2707
Mar 22, 2024 8:56 am EDT

Yes please do it as soon as possible. Still the amount is not credited

Update by Steve 2707
Mar 21, 2024 4:52 am EDT

My gaming ID : [protected]

I have deposited 19780 rupees on 20-03-2024 through upi fast method but it is not yet credited its been 16 hours and i have been reaching out to support and no one responds well.. they asked me to send screenshots and i have sent everything including bank statement.

So it is better to credit to my account im waiting.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
2 comments
Add a comment
H
H
Hasita mucherla
US
Apr 04, 2024 3:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steve, Have you received your money?

H
H
Hasita mucherla
US
Apr 08, 2024 3:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steve, I am in the same situation and deposited 46,000. Can you please help and let me know if you have received your payment ot not. That will be really helpful

ComplaintsBoard
A
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Withdraw pending for 7 days

My honorable 1xbet team member.

I was made a withdraw 5 days ago. I mailed Hundred times into ([protected]@1xbet-team.com) but with regret that they didn't solve my problem.They are not did their job correctly.That,s why i am sending you this mail.

Please solve my problem.i am sending all of details.

Here is my sending all of my withdrawal details.It,s almost 107 hours ago when i was made withdraw.

User id:[protected]

Withdraw Request No:[protected]

Payment Method: Rapid Bkash

Client Phone Number:[protected](bkash personal)

Time and date:18:43 15 March

Amount:1010 BDT

I have a video proof but i can't send it before the file of my video is large than 5mb instead of i am sending you image proof.

If you need anything i can definitely provide you.

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
1:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit issue

I have deposited 10000 rs through my gaming account but since 5 days amount not credited in gaming account. I have contacted many times to customer support but they responding with same words that hamne aapki request payment department ko bhej di hai bla bla bla.

Also mailed to 1x bet but even on mail not getting any reply.

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
7:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Money not deposited into my 1xbet account

On the 16 of march 2024 I deposited 10500 fCFA into my 1xbet account, the money was deducted from my mobile money account but not deposited into my 1xbet account please I neeed my refund my 1xbet number [protected]

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
K
8:24 am EDT
Replied
1xBet has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello. Last year she passed verification, provided a photo with a document, a photo with correspondence, a photo with a sheet and a code! I've been waiting for my deposit for a whole year, despite the fact that I didn't make any bets, I just filled up my account and immediately my account flew away! The account has $6917. They asked for a video call, I...

View 0 more photos
Read full review of 1xBet
ComplaintsBoard
N
9:18 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit not received

I deposited 200 EGP couple weeks ago through instapay app despite it was deducted from my account your app declined the process.

And when i called the customer service they said wait for 3hr. I waited but guess the money didn’t come back. I called again they told me wait for 48 hr I waited but nothing. Then they told me to send for a specific email address but each time i send they reply back that i have to activate my email. And once i get to the app to activate. The app is not sending me an invitation to activate.

So is that your way to not sending money back, actually by that way you will lose me as a user cause i’ll be afraid to deposit any money once again and I’ll tell my experience to any one who will ask for my review

Here’s my ID number in your app: [protected]

Claimed loss: 200 EGP

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet and 1 comment
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
H
H
Hasita mucherla
US
Apr 08, 2024 3:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, Have you received your money

ComplaintsBoard
A
4:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet 2 Deposit

i made deposit with 200 AED (UAE) with bank transfer and still not credit in my account for 12h+ i called bank they said the money has been transferd and credited to account of other side i sent email and for now they didn't solve anything i made other deposit with 300 AED and not credit too and none help now i have 2 deposit not credited in my account i dont what is that and none need to help me ! Kindly answer the email and solve my ptroblem i dont need to wait too much

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
4:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Amount withdrawal not received

Dear 1x. Bet Team,

I would like to bring to your attention an issue I am currently experiencing with a recent withdrawal request from my I X BET account . On dated 04th of March, I submitted a withdrawal request for the amount of 535 AED. However, upon checking my bank account, I noticed that the amount has not been credited.

I received a notification confirming the transfer, but unfortunately, the funds have not reflected in my account. I have already sent an email but no response.

I kindly request your assistance in resolving this matter promptly.

Thank you for your attention to this matter.

MUHAMMAD IDREES

1 x bet ID [protected]

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Update by Muhammad Idrees 001
Mar 07, 2024 4:18 am EST

Dear 1xBet Team,

Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.

Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.

Best regards,

MUHAMMAD IDREES

1 x bet ID [protected]

Update by Muhammad Idrees 001
Mar 07, 2024 4:17 am EST

Dear 1xBet Team,

Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.

Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.

Best regards,

MUHAMMAD IDREES

1 x bet ID [protected]

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
9:36 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposited still not reflecting my wallet

I made my first deposit when the problem start occurred on March 3, 12:05 AM PH time, my deposited amount amounting to Php500.00 wasn't reflected in my e-wallet. I've waited until the next morning and went to check my wallet and the funds is still not reflecting. I went to their customer service this and they said that the it still in process but In my opinion, such things won't last long up to this date. I tried to deposit again with a small amount March 04, 8:56 pm amounting to PHP 250 by their propose means and again, it does not reflect in my wallet.

Claimed loss: PHP 750.00 (roughly around 15 USD)

Desired outcome: If they can't process those transactions, just give me back my money.

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet and 1 comment
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
M
M
Md Akash Hossain
US
Mar 04, 2024 11:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You are right same problem 😡

A
Author of the review
A
Adam Pesimo
Manila, PH
Mar 04, 2024 11:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It sucks to be honest, so much inconvenience they caused to us

1xBet
1xBet
CW
Mar 05, 2024 4:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello, Md Akash Hossain

Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.

We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.

We appreciate your cooperation and hope to make things right for you.

Best regards,

Alex, the 1xBet Team

ComplaintsBoard
F
6:38 am EST
Replied
1xBet has left an official reply on this complaint.

1xBet 1XBet customer service

For the past month and a half i have been trying to contact the security team, without success.

So I reach out the info team in order for them the assist me, no success there either.

Now i reached the info team once again in order to file an oficial complaint due to the lack of action and the extent of time i have been waiting for an answer, again they refuse to assiste me .

In my case i have a very small amount that i can afford to be STOLEN by this company, but i highly recommend everyone to stay away from this company.

Claimed loss: 86€

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
Update by Fábio P Insight
Apr 05, 2024 9:59 am EDT

Dariella On the chat support, finally solved my problem.

Promote her, she deserves.

After two months of being ignored ( still haven’t heard from the security team) , the solution was simple but what made this issue soo hard was the lack of support…

Automatic answers and lack of interest.

This fórum and specially Dariella deserve a raise.

Update by Fábio P Insight
Mar 27, 2024 9:33 pm EDT

I send you the response of the chat team .

My problem remains.

Can you change my withdraw method or not ?

View 0 more photos
Update by Fábio P Insight
Mar 25, 2024 10:14 am EDT

The AstroPay method doesn’t exist as shown in the picture. I want to alter the withdraw method.

Please stop playing with me.

View 0 more photos
Update by Fábio P Insight
Mar 22, 2024 12:57 pm EDT

I have no history of withdrawing to AstroPay, and at this moment it’s actually impossible since the option is not even available.

I have withdraw to skrill.

If I have done everything that has been asked I don’t understand why can’t 1xBet simply fix this issue?!

Update by Fábio P Insight
Mar 22, 2024 4:30 am EDT

I have no history of withdrawing to AstroPay, and at this moment it’s actually impossible since the option is not even available.

I have withdraw to skrill.

If I have done everything that has been asked I don’t understand why can’t 1xBet simply fix this issue?!

Am I asking the impossible? Two months have passed and I haven’t even received an answer from the security team. If the withdraw isn’t available for whatever reason how can I keep gambling on 1xBet ?

If you want me as a customer please fix my problem, if not, close the complain, delete my 1xBet account and keep my “fortune”.

I’m done .

Update by Fábio P Insight
Mar 20, 2024 5:50 am EDT

Hello,

The current method I’ve used was Skrill and I have done withdraws with that method.

Any how if for some reasons it defaulted to AstroPay, since I have done everything you asked, and since security team has never answered me, can I ask you to change the method of withdraw to Skrill ?

I have done the deposit and I believe I did the rollover as well.

Best regards.

Update by Fábio P Insight
Mar 15, 2024 4:38 am EDT

Well since you answered me with a question. Can you verify if my last withdraw was done with skrill ?

Best regards.

Update by Fábio P Insight
Mar 13, 2024 1:58 pm EDT

Could you please check and verify what was the last method of deposit and withdraw i used ?

Update by Fábio P Insight
Mar 09, 2024 12:38 pm EST

If there is no restrictions why do I get this message ? I’m only trying to withdraw using the same method I deposit…

View 0 more photos
Update by Fábio P Insight
Mar 09, 2024 12:29 pm EST

I’m trying to reach the security team for the reasons explained in the mail I sent them and they never answered.

I can’t withdraw…

Update by Fábio P Insight
Mar 08, 2024 7:37 am EST

The specific issue of this complain circles around the fact that the security team for two months has ignored my emails and the info team has clearly refused to provide me a substantial form of assistance, ignoring the content of my emails and not providing me an official form of complaint.

I assure you I will not stop and it’s not for the money. There’s a total lack of respect from 1xBet to their customers.

Update by Fábio P Insight
Mar 06, 2024 4:56 am EST

My former complaint was erased and I got no answer. Worst service ever !

Update by Fábio P Insight
Mar 06, 2024 4:55 am EST

I already gave you my details and received no answer back.

Update by Fábio P Insight
Mar 04, 2024 2:34 pm EST

Thanks

Hide full review
ComplaintsBoard
K
6:04 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet I've made a deposit since last night and the money hasn't gone into my account yet

I've made a deposit since last night and the money hasn't gone into my account yet.

In your 1xbet, it is written as express deposit, and I have to wait 1 day, but still no money in the account.Instead of express deposit, change it to very slow deposit.I want to play soccer games tonight please get it in my account tonight.Last week, I had to wait for 3 days to make a deposit with express deposit

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Update by Kyaw Thet Lin
Mar 02, 2024 11:43 pm EST

I have made a deposit since 22:00 on the 1st of the 3rd month and the money has not arrived in my account.I had to wait 3 days to make the deposit last weekWhat is written on 1xbet is Express Deposit, and I always have to wait for a long time.Instead of express deposit, change it to very slow deposit.I am very disappointed.I want money in my account today, please do it quickly

Update by Kyaw Thet Lin
Mar 03, 2024 1:29 am EST

1xbet japan support service is not good.

I don't know if you're working, but if you can be a little earlier, I'd like to say thank you again and again.I don't want their thanks, I want money in my account

View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
4:39 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet Deposit

I have a deposit with instapay 300 EGP since 14 hours and still didn't receive the amounts

ACCOUNT [protected]

also i have escalated it through email and chat and no one responses

also the same script please be patient it's not a normal thing to wait a deposit

what is gonna happen when trying to withdraw amounts ?

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
8:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm Bettor from iran, through 15 years of my betting journey never experienced something shady happend this week on 1xbet. I used to deposit/cashout using perfectmoney there. Lately cuz of pm restrictions for iranian users site support suggested me to use pm vouchers. The way vouchers work is with 2 identifier. 1. Voucher number, 2. Activation number...

View 0 more photos
Read full review of 1xBet
ComplaintsBoard
I
3:30 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear 1xbet team, There is a person contacted me because my funds have not deposited in account. On contacting him he said he is working with 1xbet company. And thus I think he is your real staff member. He deposited with my astropay ac without my knowledge and started creating reasons. I have all the whatsapp chat, call recordings, transaction details and...

View 0 more photos
Read full review of 1xBet
ComplaintsBoard
Z
10:45 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.

1xBet the locked my account after verifying it

Upon starting my account with 1xBet, I promptly completed the requested verification process by submitting all the necessary documents. Subsequently, I have been actively using my account for both deposits and withdrawals without any issues. However, my recent deposit of 5500 CAD triggered another account suspension, with a request for re-verification.

I immediately complied with the request, submitting all the required documents once again. It has been over 24 hours, and my account remains suspended, with approximately 7000 CAD held in it. Despite my attempts to seek clarification and resolution, I have not received any response from your team.

This prolonged suspension and the lack of communication are causing significant distress, and I am finding it difficult to comprehend why this has occurred after successfully completing the verification process initially

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

Read full review of 1xBet and 1 comment
Update by zaid Mt
Feb 29, 2024 3:48 pm EST

Hi,

I am writing to express my profound dissatisfaction and concern regarding my account (ID: [protected]) with 1xBet. After successfully verifying my account for the first time, I was unexpectedly asked to undergo the verification process once again following my recent winnings.

In compliance with your request, I promptly submitted all the required documents. However, three days later, an additional request was made for a selfie with my ID and a conversation in the background. Despite providing these details, I was shocked to discover that the funds in my account were unilaterally deducted, leaving only 500 CAD. My balance dropped significantly from 6023 CAD to 500 CAD, with the explanation that I allegedly have multiple accounts with 1xBet. I would like to emphasize that this claim is entirely false, as this is my first interaction with your platform.

The lack of clarification and transparency surrounding the closure of my account and the substantial reduction in my balance is deeply distressing. I urge you to provide detailed information on the alleged multiple accounts and the decision-making process that led to the closure of my account. Additionally, I seek an explanation for the significant reduction in my account balance.

Furthermore, I would like to draw your attention to a pending refund from Jeton Wallet with Transaction ID [protected]. Unfortunately, I have not received this refund, adding to my growing concerns and frustrations.

Update by zaid Mt
Feb 29, 2024 12:09 pm EST

After I gave them every thing they blocked the account

View 0 more photos
Update by zaid Mt
Feb 29, 2024 11:36 am EST

WHEN I CALL THEM over the phone they hang up the calls ,and deal like a bot, you are big scammers.

You stole my money7000 CAD.

I NEVER MADE ANY OTHER ACCOUNTS WITH YOU.

Update by zaid Mt
Feb 29, 2024 11:28 am EST

Now you took from me 7000 CAD, AND SAID I have MULTIPLE ACCOUNTS WITH YOU,

that is totally wrong, this the first time deal with you,i don't have any other accounts with you, you blocked me and the security team said all your email will be ignored.

"'I need my money it 7000CAD "" YOU ARE BIGSCAMMERS , YOU ONLY LEFT FOR ME 500 CAD ONLY LAST TIME I DEPOSITED 5500 CAD.

I DONT HAVE ANY OTHE ACCOUNTS WITH YOU

YOU ASKED FOR EVERY THING TO VERIFY ASKED FOR SLFI WITH MY ID I DID, AND ANY THING ELSE YOU ASKED FOR I DID

View 0 more photos
Update by zaid Mt
Feb 28, 2024 2:38 pm EST

here is their replay when I asked why are you don't replay and what is the reason for verification if you already verified it before.

View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
R
R
ria rosido
US
Feb 28, 2024 6:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Because they have poor specialist to check the issue.same as mine

ComplaintsBoard
A
10:00 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
1xBet has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep concern and frustration regarding the recent block on my account with the ID [protected]. I have been a loyal customer, and I am perplexed by the sudden and unexplained restriction on my account. Three weeks ago, I received a call from a member of your team. Unfortunately, the conversation was unclear, and the representative...

Read full review of 1xBet

1xBet Reviews 0

Looks like 1xBet has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
Expand Collapse all
Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
5468 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
1xBet Category
1xBet is ranked 11 among 90 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.