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Ubisoft Reviews 572

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12:00 am EST

Ubisoft Mixed Experiences with Ubisoft

Having explored various reviews about Ubisoft, it's evident that customers have had mixed experiences with the gaming service provider. While some users appreciate the wide range of games offered and the immersive gameplay experiences, others have expressed frustration with technical issues and poor customer support. It seems that the quality of service provided by Ubisoft can vary significantly from person to person. If you're considering engaging with Ubisoft, it might be wise to approach with caution and set your expectations accordingly based on the diverse feedback shared by customers.

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  1. Pros
    1. Innovative Game Titles
    2. Strong IP Portfolio
    3. Global Distribution Network
    4. Advanced Gaming Tech
    5. Engaged Player Community
  1. Cons
    1. Repetitive game formulas
    2. Controversial DRM practices
    3. Workplace misconduct issues
    4. Delayed game releases

Ubisoft Complaints 145

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4:13 am EDT
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I recently purchased Assassins creed odyssey on steam on the 6th of April 2024. Unfortunately unlike almost all over games on steam this requires me to launch an additional launcher to run the game and this launcher needs to be logged into with my Ubisoft account. The problem is that I do not know my Ubisoft password. I decided to click on the forget...

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5:52 pm EDT
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Ubisoft Rainbow six siege

i was playing the game when i received a permanent ban for cheating, this surprised me as i have not cheated or downloaded any software onto my device for the benefit on rainbow six siege. this is very concerning and have only been playing for around a month. the account name is i5ach. this happened on the 27th of march at around 8pm

i have no correlation with cheating or hacking and this is greatly concerning.

Claimed loss: my account has been permanently banned, loosing money i have spent on the game(around £20)

Desired outcome: permanent ban removed

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7:33 pm EST
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Ubisoft Broken game called Risk

The game of Risk on Nintendo Switch is the most broken unjustly game of all time. The CPUs would jeopordise themselves just to force one CPU to win and on top of unfair team ups against you the human player, the dices are rigged. I had several times when I had 10 troops and the CPU had only two troops because they thin themselves out, and THEY WIN! A CPU once attacked my 13 troops country with 10 troops, and still won. This is the most rage hating game on Nintendo. This is unfortunate because Nintendo is usually good with their games and services. Like Mario Kart for example, one of the most broken Nintendo games is actually very good because of the games' infinite outcomes. But for Risk, it's unfairly broken and unjust since in the game, YOU ARE ALWAYS THE LOSER. And I am a player from Getting over it with Bennett Foddy, and that excruciating hard game is pretty enjoyable! With that in mind, you can easily tell how unfair Risk is compared to other difficult games.

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Is Ubisoft Legit?

Ubisoft earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Ubisoft to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Ubisoft is known for their high standards and safety. If you're thinking about dealing with Ubisoft, it's wise to check how they handle complaints.

We found clear and detailed contact information for Ubisoft. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ubisoft has registered the domain name for ubisoft.com for more than one year, which may indicate stability and longevity.

Ubisoft.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ubisoft.com you are considering visiting, which is associated with Ubisoft, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Ubisoft's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

Ubisoft as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Ubisoft website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Ubisoft has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 145 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Ubisoft protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Ubisoft. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:09 am EST
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Preordered Special Edition Skull & Bones which came with a DLC code to redeem from the ubisoft redeem website and instructions on how to redeem it. I followed these instructions exactle and was met with an error code. Started a support ticket that same day. Didnt recieve any response from support so returned to the store of purchase and explained the...

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12:21 pm EST
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My game was wrongly banned in November 2022 and I was not informed of the reason for the ban but my game account was temporarily banned and I was not informed of the reason by Ubisoft's official customer service while I was appealing the ban, I believe it was a malicious ban and I had added $50 to the game the day before the ban. I did not cheat because I...

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5:45 pm EST

Ubisoft Rainbow six Siege

When I made the purchase, one of the key features that influenced my decision was the Player vs Environment (PVE) mode (Terrorist Hunt). PVE mode was explicitly advertised and was a significant factor in my decision to buy the game.

However, I recently discovered that the PVE mode has been removed from the game without any prior consultation or notification to the players. This change has significantly impacted my gaming experience and is not what I had paid for.

Claimed loss: Can not play from when the update was released.

Desired outcome: refund, or a solution the enable this mode again

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7:37 am EST
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Ubisoft account

You told me to change my password for security reasons and to do so you asked for my email address which I gave you and you said you had sent me an email over 40 times now over the las 9 days and not once have you sent me an email. If you dont sort this out I will take legal action against you as you are blocking access to my account and the thousand or so pounds I have spent on games in this account. your support system is so bad that all you can do is request a new password and wait for the email you never send and to contact you you must sign into your account that you have locked me out of until you send me an email that you never send. with no way to contact you unless you sign into your account that you have already locked me out of until you send me the email you never send.and thats how it goes with no other action available.

Claimed loss: lost a week of access to my account

Desired outcome: send me the emil to reset my password

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12:00 pm EDT
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Ubisoft Contacting Ubisoft fraud department

I've tried every which Way but loose to try to get a hold of you people about a person saying they represent your company trying to get me to give them money through cash app to supposedly receive $5,000 from your company I have multiple texts that I could forward to you if I had that option but since you don't even have a phone number that works I find it difficult to believe you would receive it you can contact me via email at [protected]@yahoo.com or call me at [protected]

Desired outcome: To be contacted by you people

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10:35 pm EDT
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Ubisoft Difficult getting in touch with anyone.

I opened a case trying to resolve the fact that i kept getting charged even after canceling my subscription. a subscription we were not using. I can not get in touch with anyone because the website keeps taking me around in circles and does not give any answers. I am starting to think it is done this way to get people so frustrated they give up. i can no longer get the account to show up on anything and have not been contacted in any way.

Desired outcome: i am trying to get my original issue resolved.

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6:18 am EDT
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Ubisoft AC Mirage

I have paid for Mirage and it will not open past the cloud check. I have tried through the usual help system but it wants files or won't continue so I have no idea how to do that. I am 91 years old and do not hear well on the phone

especially with foreign accents. I have downloaded it 3 times, checked the files each time, the firewall is not blocking it. have 200Gb of free space etc. I am the

authorised user but nothing changes. Using Windows 10. Have played five different AC games without trouble. Telephoned and offices closed, try later!

I paid my money but two weeks on I have nothing to show for it but an awful lot

of aggravation.

Desired outcome: Forward to the right people and get it sorted out please

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Update by Fivebargate
Oct 15, 2023 7:43 am EDT

have registered. OK now?

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1:21 pm EDT
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Ubisoft Customer support

I wanted my email to my account change since the current email has a typo making it where the email can't even exist for my case it has outlook.con but it was supposed to be outlook.com and I contacted their customer support and they respond and I provided what they wanted and it been 2 weeks and they still won't change the email so I can't play any game due to because I have to verify the email but the email can't even work or exist.

Desired outcome: I want my email to change to the one I want so I can play the games that I bought.

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6:39 am EDT
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Ubisoft Costumer service

I try several times to change my address unusefully, tried to contact Ubisoft, no phone number, AI help was useless, and mail notification still waiting after almost a month!. In the end they send the game to the wrong address, I'm trying to have a refund. I'll never buy again from Ubisoft what a joke!

Tracking number:1Z1YY6320332148646

Order number: [protected]

Order Date: 10-03-2023

Desired outcome: Send the game to the correct address or refund

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4:24 pm EDT
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I purchased the collectors edition of Assassins Creed Mirage. This is the first time that I've ordered from Ubisoft directly for physical products. I placed the order in November of 2022. I had a last minute move happen in March of 2023 that moved me across state lines. I reached out to support in May to change the address on the order but was told that...

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4:34 pm EDT

Ubisoft Scammer

Good Morning;

I’m in dire straits, 23 months ago I was contacted by a Ubisoft representative who has SCAMMED me out of $155,000. This past weekend he stole my grand dghts college money ($1380.15) that I was holding so she wouldn’t spend. Now she faces being kicked out of school for non payment. He refuses to return her money, only if I pay more money will he return her money. I want nothing to do with this gentleman or his company, but I need some from corporate who looks over your franchise’s to reach out to me, so that I can get her money back ASAP.

RESPECTFULLY

Nancy Lanford

[protected]

Desired outcome: Return all monies ($155k & $1380.15)

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Robert A Reed
US
Oct 30, 2023 12:04 pm EDT
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And I bet you they still haven't contacted you my suggestion is you contact the attorney general and better Business bureau in your state it's ridiculous that Ubisoft does not have a system in place to contact them directly especially in the case of fraud

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3:05 am EDT

Ubisoft Rainbow Six Siege

I was playing quick play (formerly Casual) and randomly got banned. They said i was cheating and I can't play R6 ever again. Please help. I was banned on July 28th so hopefully Ubisoft will get some common sense and update their Anti cheat. The website says I need 350 characters Minimum for my complaint to be recognized and noticed by an agent so I'm just yapping.

Desired outcome: Unban me!!!

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Robert A Reed
US
Oct 30, 2023 12:05 pm EDT
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I bet you they never even got back to you they are a disgrace customer service my [censored]

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2:52 pm EDT

Ubisoft Ubisoft Connect

Account suspended for no reason, I can only access by "resetting password". However I NEVER GET AN EMAIL from Ubisoft, after MANY MANY MANY attempts. I also had no luck contacting Ubisoft themselves after many attempts through multiple avenues. This application has gone downhill and beyond that is now plain out unusable for many. Add the companies incompetency to bad business decisions and its no wonder all game devs move platforms eventually.

Desired outcome: Add a working help line to Ubisoft, stop suspending accounts without reason & allow account recoverability (recovery emails would have to actually send...) Or alternatively dissolution of the company.

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Robert A Reed
US
Oct 30, 2023 12:06 pm EDT
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Nope they don't have any working contact numbers not for fraud nothing theft not a problem they are a waste contact your attorney general better Business bureau file claims

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10:32 pm EDT

Ubisoft Ubisoft support and discord administrator community

AC Valhalla game started randomly crashing with no errors. My PC far exceeds the required hardware/software to be able to run at maximum settings. Reached out to the Ubisoft Discord. Found out that this is impacting a lot of players. I opened a chat with the support channel in the Discord. Ubisoft Admins only provided default steps. These default steps can all be found online with minimal research since the issue of the crashes is well known and documented. I still conducted all of the steps provided and reported to Ubisoft Admins that none of the steps provided a solution to fix the issue. In the meantime, I am finding continued reports from other players encountering the same issue. I and other players are expressing frustration on the Discord channels because there is no clear explanation as to why this is happening. Neither are the Discord Admins plainly explaining that they do not know what the issue is either. I was directed to create a support ticket on the Ubisoft website (see screenshot attachments of the ticket and conversation). Ticket was created 24JUN2023. I explain the issue in the ticket. I get the exact same response from Support as I did from Discord Admin to conduct default troubleshooting steps. I complete the steps and provide the files that are asked for. Approximately a week goes by. I get frustrated with the lack of communication and support. Finally, I get a different support person responding in the same ticket with the exact same time-wasting troubleshooting steps as the last support person. Now I am just angry with the lack of knowledge or plain consideration by a very large company. I am being given the run around. But I do again what is asked and provide the files. During this span of time from creating the ticket and providing the information to Ubisoft I have been testing the game to determine if it is still crashing. It is still crashing. The game is at a point that it crashes during a cutscene and will not get past the cutscene every 2-3 minutes. It is unplayable at this time. Based on the game milestones I am less than halfway through the main story line. That is half of the product I paid for that is unable to be used. Since I am getting no traction with support, I implore the Ubisoft Discord Admins and representatives to please do something to help the community and myself get a resolution. Even if it means that they simply provide us with a response telling us that they do not know what the issue is and that they do not have an estimated time of completion to a solution. I am also responding to the players in Discord that are complaining about both the issue and lack of support providing them with the truth that Ubisoft website support is a joke and will give them the run around. During this time whenever I respond to another player or multiple players about the consistent lack of support to help paying customers I am @'ing the Ubisoft Discord Admin that is being mentioned in that thread and/or is the Administrator for that thread. I also start expressing my distrust of Ubisoft and making it very clear that they are scamming their player base and that players should start entering complaints in Consumer Reports and Better Business Bureau. I also let Ubisoft know that their lack of responses to the issue of the game crashes will be shared by me in other platforms. Only then, when I make enough noise on the Discord threads is when they start to take offense and notice. They don't address the real issue, instead they ban me from the Ubisoft Discord support and provide the reasoning that I spammed their Admins and that my "tone" was aggressive. So yeah, when someone steals money out my pocket when I am looking and then I call them out because of it, I guess from a thief's perspective, that would be aggressive. Searching online it is very clear that I am not the only other person who has experienced problems like this with large gaming companies. Especially with Ubisoft. Ubisoft is a thieving corporate entity and does not care about the products that they develop. All they care about is that the product gets off the shelf. They lie to their player base to get the sales knowing that they have provided a product that is false in its completion.

Desired outcome: Legal actions should be taken against Ubisoft for software liability. -The software vendor had a duty to provide functioning software to the user-The software did not perform as promised-The user suffered financial harm

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10:25 pm EDT
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Ubisoft Never answers support emails

I send Ubisoft 3 different types of emails they never got back to me its been 1-2 weeks and I urgently need to talk to them about my Ubisoft account or i will lose it they never answer its annoying. I put the wrong email on my account and i cannot access it all i need Ubisoft to do is verify i own the account and then let me change it they can do this by using my phone number to send a verification code because the account has my phone number connected to it i urgently need this done and would really appreciate it they could actually answer they support lines like a company should do.

Desired outcome: Them to contact back

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2:20 pm EDT
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Ubisoft Support service

First im sorry for this HUGE pasted conversation but you need to know the entire suject to understand the situation

= = Introduction = =

Issue discussed and request resolving of that big issue are :

Ubisoft Connect has detected an unrecoverable error and must shut down.

The launcher have only one problem when you write something in E-Mail the launcher crash then you are obligated to past you email on it and write your password not crashing before that that not happening maybe they made it intentionaly idk

But that issue:

Ubisoft Connect has detected an unrecoverable error and must shut down.

Are not caused by the launcher itself the launcher not causing that error poping up, this error message are already in the launcher code but can be caused by many issue but my investigation proof that error happear because trying to acces a TLS 1.2 protocol they closed Server side that protocol are need to sync the account if we have not answer or not acces because they closed it or something like that we have this :

"Missing Authorization ticket"

And Launcher give that error : Ubisoft Connect has detected an unrecoverable error and must shut down.

A pannel with only a OK button and if you clic on it launcher crash, but if you not clicking on it you can still play the game your playing without problem if you return in the launcher by ignioring the error message the launcher are freezed and can't be unfreazed obligated to clic OK and restart it

Launcher version 10887

++ End of the Introduction ++

Desired outcome: Desired Outcome : Bugisoft Release hotfix for Windows 7 about the launcher version : 10887 ect and open protocol TLS 1.2 that windows 7 & 8 requireand They Release a separated build of the New Launcher for Windows 7 x64 SP1 and Win 8

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Update by Heresy-Everywhere
Jun 25, 2023 2:30 pm EDT

and sorry to disturb your agent with that but we are consumers, we are gamers, Players, Fans ect we are not lawiers ...

Update by Heresy-Everywhere
Jun 25, 2023 2:27 pm EDT

Here the full conversation with them (-_-')

File name : BUGISOFT.txt

https://drive.proton.me/urls/409KW4RYVW#bQJj995lfp0T

i can't past the full conversation here because submiting error

and conversation for unsolved problem for me and so many persons in the work reach 48300 character for no helping :(

Hope you with you experiance you will can move that by the LAW and the contract we signed with them about Games and Servicing they should lets for the buyer a platform to play for what we paid then i sure you can do more than me about it

The goal its to help all people in the world with this same problem

Bad epoch, very bad situation, here why i am ...

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8:44 pm EDT

Ubisoft ubisoft connect

Hello, I downloaded rainbow 6 siege off of steam around a month ago and installed Ubisoft connect to run the game. Everything was fine I played with no issues. Then one day I tried to log on and open Ubisoft connect. it then said connection issue. A Ubisoft server is currently unavailable please try again later, so I tried again the next day, and the next, day and so on. This issue wont resolve and I want to play the game I PAYED FOR!

Desired outcome: Please help me log into ubisoft connect on pc

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About Ubisoft

Screenshot Ubisoft
Ubisoft is a multinational company specializing in the development, publishing, and distribution of video games and related services. Founded in 1986 in France, the company has grown into one of the industry's leading players, with a significant global presence and a diverse portfolio of game franchises.

Among Ubisoft's product offerings are action-adventure series such as "Assassin's Creed," tactical shooter games like "Tom Clancy's Rainbow Six," and open-world titles including "Far Cry" and "Watch Dogs." These games are known for their immersive worlds, engaging gameplay, and, in some cases, historical settings.

In addition to traditional gaming experiences, Ubisoft also provides online services through its Uplay platform, which allows for digital distribution, multiplayer and communications service, and a rewards system. The platform serves as a hub for players to connect, access their games, and receive updates.

Ubisoft's services extend to support for various gaming consoles, personal computers, and mobile devices, ensuring accessibility for a wide range of consumers. The company also engages in the creation of multimedia content, such as short films and comics, that expand the narratives of their gaming universes.

Ubisoft continues to invest in new technologies, including virtual reality and artificial intelligence, to enhance their gaming experiences. Their commitment to innovation is also reflected in their approach to game development, with a focus on creating high-quality, memorable entertainment products.
How to file a complaint about Ubisoft?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Ubisoft in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Ubisoft. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Ubisoft.

Overview of Ubisoft complaint handling

Ubisoft reviews first appeared on Complaints Board on Sep 17, 2007. The latest review I am not satisfied with the service being provided. was posted on Apr 9, 2024. The latest complaint facebook game csi was resolved on May 22, 2011. Ubisoft has an average consumer rating of 1 stars from 572 reviews. Ubisoft has resolved 6 complaints.
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  1. Ubisoft Contacts

  2. Ubisoft phone numbers
    +1 (800) 952-5210
    +1 (800) 952-5210
    Click up if you have successfully reached Ubisoft by calling +1 (800) 952-5210 phone number 0 0 users reported that they have successfully reached Ubisoft by calling +1 (800) 952-5210 phone number Click down if you have unsuccessfully reached Ubisoft by calling +1 (800) 952-5210 phone number 1 1 users reported that they have UNsuccessfully reached Ubisoft by calling +1 (800) 952-5210 phone number
    +1 (916) 445-1254
    +1 (916) 445-1254
    Click up if you have successfully reached Ubisoft by calling +1 (916) 445-1254 phone number 10 10 users reported that they have successfully reached Ubisoft by calling +1 (916) 445-1254 phone number Click down if you have unsuccessfully reached Ubisoft by calling +1 (916) 445-1254 phone number 68 68 users reported that they have UNsuccessfully reached Ubisoft by calling +1 (916) 445-1254 phone number
    +1 (415) 547-4000
    +1 (415) 547-4000
    Click up if you have successfully reached Ubisoft by calling +1 (415) 547-4000 phone number 46 46 users reported that they have successfully reached Ubisoft by calling +1 (415) 547-4000 phone number Click down if you have unsuccessfully reached Ubisoft by calling +1 (415) 547-4000 phone number 51 51 users reported that they have UNsuccessfully reached Ubisoft by calling +1 (415) 547-4000 phone number
    More phone numbers
  3. Ubisoft emails
  4. Ubisoft address
    625 Third Street, San Francisco, California, 94107, United States
  5. Ubisoft social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ubisoft Category
Ubisoft is ranked 2 among 90 companies in the Gambling category

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