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1xBet review: Withdrawal

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I'm Bettor from iran, through 15 years of my betting journey never experienced something shady happend this week on 1xbet. I used to deposit/cashout using perfectmoney there. Lately cuz of pm restrictions for iranian users site support suggested me to use pm vouchers. The way vouchers work is with 2 identifier. 1. Voucher number, 2. Activation number Basicly owner is the one who has these 2 identifier of voucher. This week I requested 15$ as a voucher (funny considering the amount I deposited there) Request approved and I received completed msg in app, But never got anysort of voucher code in my mail. Funny part begins from here. When I open support section gives me persian operator that I dont need, I totally prefer english support for problems that im getting They asked me to sent documents to resend the voucher (they never realy send though) How legal it is? It is not, Cuz they are not responsible party and not even reliable to have personal documents, they are just section to handle payments with iranian banks. (that im certaily not part of) im using international banking systems for the job. [protected]@1xbet-team.com When I contacted 1xbet officiall This guys are from another planet it seems, they reapeatedly saying ur payment is done, this is batch number. totally unrelated answers they provide. Go ask perfectmoney why we didnt give u you voucher details, I will put emails screenshots and their funny answers.

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Mar 04, 2024 5:46 am EST
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Dear Akbar ramezani,

Thank you for reaching out to us.

To assist you further, could you please provide us with a screenshot via email that clearly indicates the proposal for using vouchers? This information will help us investigate the matter thoroughly and provide you with the best possible resolution.

Kindly send the screenshot to our support team's email address at public.relations@1xpartner.com. Once we receive the necessary details, we will review your case promptly and get back to you with the relevant information.

Thank you for your cooperation, and we appreciate your patience.

Best regards,

Alex, the 1xBet Team
Update by Akbar ramezani
Mar 06, 2024 6:40 am EST

What was the point of doing this btw?

Asked same questions that exist in screenshots , and gonna ask next question 2 days later.

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Mar 07, 2024 4:56 am EST
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Dear Akbar ramezani,

Thank you for reaching out to us.

According to our information - the responsible department of the voucher is the bank, not our support. They should have sent it to you so you can use it.

Best regards,

Alex, the 1xBet Team
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