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1xBet review: They haven't returned my money for a year now

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8:24 am EDT
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Hello. Last year she passed verification, provided a photo with a document, a photo with correspondence, a photo with a sheet and a code! I've been waiting for my deposit for a whole year, despite the fact that I didn't make any bets, I just filled up my account and immediately my account flew away! The account has $6917. They asked for a video call, I explain that I am from Ukraine and I am in a war zone and do not have a PC. I write to the support on the site, explain the situation, they write to me, you can refuse your bets to be reset and your deposit will be refunded. As a result, I write the same unsubscriptions to the mail for a year! A year! Although according to the rules of the site, if I do not make a call within 30 days, my account is blocked and my deposit is refunded! Please help me, this is not funny at all! Despite the fact that I took all the photos for them, etc! For a year I can't get my money back, not even the winning ones, but just my own! I just want to get my deposit back!

Claimed loss: 6917$

Desired outcome: 6917$

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Mar 14, 2024 11:09 am EDT
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Dear 390540490Aa,

Thank you for sharing your feedback. Your opinion is important to us!

We'd like to help you efficiently and address any concerns you might have. For us to identify you, please indicate your gaming id. Our team is dedicated to resolving any matters and make sure you have received only a positive experience.

We appreciate your cooperation and hope to make things right for you.

Best regards,

Alex, the 1xBet Team
Update by Kristina33
Mar 15, 2024 5:52 am EDT

I come by mail baklenovav@mail.ru That's why I don't remember my ID. And because my account is blocked, I haven't been able to view it for a year!

Update by Kristina33
Mar 15, 2024 6:20 am EDT

Give me my money back already! I don't need yours! Return mine! And I will never contact your company again and I do not advise anyone to do this who is reading this!

Mar 15, 2024 9:19 am EDT
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Dear Kristina33,

We wanted to inform you that your account is currently undergoing a verification process. Please rest assured that this is a standard procedure in our betting company for all users. As far as the procedure is done you will be able to make payments and to bet again.

As part of this verification, you have to complete a video call with our manager. Please contact our Security Team via email so they can provide you with necessary information.

Your cooperation and prompt response would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 15, 2024 9:39 am EDT

I wrote that I don't have a computer to go through it and that I'm in a place where I can't. I threw off all the documents, all the selfies that were requested, as everyone here has according to reviews. I don't want to bet with you anymore, or use your site. I'm just asking for a refund of my deposit! I've been going through verification for a year, every time something new! Just return my deposit and that's it!

Update by Kristina33
Mar 15, 2024 12:32 pm EDT

Despite the fact that my bets have already been reset. But you don't want to return my money.

Update by Kristina33
Mar 17, 2024 6:15 am EDT

And that's how they ignore it everywhere! Worse than the bank, they think that they can just hold my money for a year! Despite the fact that it's purely my money, it's not winning!

Mar 19, 2024 4:27 am EDT
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Dear Kristina33,

We truly understand that you may have some inconvenience regarding verification. However we have to underline that video call is important part of the process and without passing it you won't be able to withdraw your deposit funds.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 19, 2024 6:51 am EDT

What kind of nonsense is this? How can I not withdraw my own money without a video call? Not yours! And into your own! What legal right do you have to keep them? This is considered theft in its purest form! YOU'RE JUST THIEVES AND YOU'RE THROWING PEOPLE AWAY!

Mar 19, 2024 11:36 am EDT
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Dear Kristina33,

Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations, clause 2.1:

In order to register for this website, the user is required to accept the General Terms and Conditions. In the event the General Terms and Conditions are updated, existing users may choose to discontinue using the products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced. In addition to the English language, copies may also be available in other languages. However, the original English version shall supersede any translations.The games of 1x-bet.com, including any certified aliases, are operated by Caecus N.V. in Curaçao under license 1668/JAZ of Curaçao eGaming (CEG), issued by the Governor of Curaçao to date October 1st, 1996 under the ordinance of June 8th, 1993. The Minister of Finance of Curaçao has undermandated the Gaming Control Board in Curaçao to regulate the Gaming License. Payments are processed by Exidna Enterprises LTD (НЕ435756) and Kassifoni Enterprises LTD (НЕ435760) To participate in the games, you must first accept to be legally bound by the contents of the Responsible Gaming Agreement (RGA), including its Gaming Terms and Conditions (GT&C). It is important to know that the RGA/GT&C contains important limitations and restrictions that are imposed for your protection and those of others. Before you decide to participate in any game, please make sure to carefully review the RGA/GT&C.

All information can be found on our official website: https://1xbet.com/en/information/rules

You can get acquainted with our Terms and Conditions regarding your current situation via following link https://1xbet.com/en/information/rules/33.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 19, 2024 11:58 am EDT

Alex, according to the rules of your site and CEG, I have the right to refuse to undergo verification and return my deposit!

Mar 20, 2024 4:48 am EDT
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Dear Kristina33,

You do have the right not to provide documents, but then our Security Service will not be able to verify that the request is really from the account owner and will not be able to make a payment.

Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 21, 2024 5:43 am EDT

Yeah, is it okay that I have already provided all my documents and now they are being requested from me for the second time?

Mar 22, 2024 4:17 am EDT
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Dear Kristina33,

Currently you have to complete a video call with our manager. Please contact our Security Team via email so they can provide you with necessary information.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 23, 2024 5:20 am EDT

I repeat once again, according to the rules, I have the right not to take a video call if I do not have the opportunity! According to your rules and the CEG rules, which I have already contacted! And I have already passed the verification of documents and more than once you have more than a dozen photos!

Mar 25, 2024 6:29 am EDT
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Dear Kristina33,

Thank you fore reaching out to us

As we said earlier, before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations.

As per our Terms and Conditions, clause 7.1.3. The company’s management reserves the right to conduct a video conference as a part of the identity verification process(or by requesting a video of the documents), and/or request for the documents to be sent by post. Verification may take up to 72 hours from the receipt of the documents. The outcome of the video conference can be provided to the customer within 5 working days after a video conference takes place. It may take up to 14 working days to verify these video documents.

Since you have agreed to follow our rules during registration you have to complete verification, otherwise you won't be able to use your gaming account, make payments and bets. This topic is not subject to review.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 25, 2024 8:44 am EDT

I'm not going to make bets and payments and deal with your fraudulent company! I want to return my deposits that you are holding illegally in your account! I will never advise anyone to place bets with you without respect for themselves! You can block my account, but you don't have the right to steal my money! This is a crime!

Mar 26, 2024 4:41 am EDT
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Dear Kristina33,

Thank you fore reaching out to us

Your money was not stolen, you still have them on your gaming account. However, you cannot withdrawal them since you hasn't complete verification, which is important step.

Your money will remain on your gaming account until the verification is completed. To complete it, you have to do a video call with our specialists.

Thank you once again for reaching out to us.

Best regards,

Alex, the 1xBet Team.
Update by Kristina33
Mar 26, 2024 7:23 am EDT

This is called illegal retention of other people's funds! More precisely, theft, on a large scale! I have already filed complaints with CEG and I advise everyone to do this who has problems here, if someone needs help with this, I will help you here! Secondly, CEG will help me and tell me how to prepare a court case and where to send it for stealing my funds

Update by Kristina33
May 01, 2024 2:15 pm EDT

I passed the video conference! But they still don't return my money and withhold it! It's already the second year! How can I not get my personal money back!

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