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PokerStars.com Customer Care Service

Poker Stars

United States

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PokerStars.com Complaints & Reviews

Pokerstars / PokerStars

Ia
Ian456 on Oct 30, 2016
I won £1000 on PokerStars but when I went to withdraw they said I've got to verify account I've sent about 100 pics of docs that they say are not clear enough so they won't give me my money there is nothing more I can do every pic I've sent is clearly readable they have no intention of verifying...

Pokerstars.com / Promotional challenges limited payout/reward

Le
Leaf McClary on Aug 21, 2016
About a month ago I started playing the Pokerstars Challenges (eg. "Jacks or Better;" "Poker Challenge"). I am speaking specifically about any challenge that promises a cash reward (daily challenges are typically easier to complete, but only payout a ticket to a scheduled tournament, with...

Pokerstars.com / Freezing my account within minutes of a deposit?

Ti
ticked off in Ontario on May 11, 2016
I deposited 140.00$ Ca. a couple of weeks ago to play in some tounaments on a Sunday. I try to enter after depositing and the site won't allow me to register. I get an email 7 hours later saying my account is under investigation. After a few days of asking questions why my account i...

Pokerstars / Online random dealing

Re
Reviewer73113 on Dec 25, 2015
I have been playing online poker for the last 10 years and I have played in live games at the casinos all around the U.S. I have come to the conclusion that online dealing is anything but random like the websites proclaim their dealing system is purely random from a random generator of...

Pokerstars / Freezing my money and won't release it to me.

Re
Reviewer39796 on Dec 15, 2015
I was playing a tournament that I paid cash for. All of a sudden I was disconnected and couldn't finish the game. I immediately sent an email to pokerstars and they told me that I was hacked and now I need to send them a picture of my identification that is clear and show all pertinent...

Pokerstars.com / Software crashed no refund

Re
Reviewer76275 on Sep 23, 2015
I was playing PS and system crashed. Was not my end and connection was good. They told me I was using a outdated software program and this is the reason it crashed. Would not supply me with refund. Dont bother playing with them. The FBI were right in shutting them down. They are fraudulent.

Pokerstars. Net / fraudulent actions

So
sopbiebugsme on Mar 18, 2015
This poker site (play poker) is totally below standards for play money poker.I have lost (through THEIR internet connection) not my internet connection, as I have a very strong server...a few million play money chips. The end was today when I was all in for a million six and low and behold...

Pokerstars.com / Fraud

No
NoMoreFraudulentPoker on Mar 2, 2015
I have played real poker for at least 2 decades and I have been playing Texas Hold'em for close to 15 years now. I used to play at pokerstars.com years ago and quit for obvious reasons and now people from America cannot play for real money, which is a great thing, but my belief i...

Pokerstars / Account is blocked for nothing

Ra
Rajesh_asi on Feb 6, 2015
Guys, My PS id is rajesh_asi Could you please help us in getting my money back from pokerstars. They blocked my account for allegation of creating multiple ids...and I gave them my reply belo I have created only rajesh_asi which is my id, rest of the ids are of my family members & friend...

Pokerstars / Theft of Money

Bo
bogogota on Sep 16, 2014
Here are the simple facts:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1. I have never played on PokerStars and wanted to give it a try, opened an account and deposited $600with my visa. 2. My account was immediately frozen, I didn't play a...

Pokerstars / riged site

Al
allen loyer on May 16, 2014
This is a rigged site that just wants to take your money to buy these fake chips. You have no chance of wining because they want you to buy more fake worthless chips. One should stay away from this site because one can not win here its rigged so bad they should not be allowed to take money...

Pokerstars / odds to win

Ul
Ulkiukas on Mar 1, 2013
well, I'm playing at pokerstars for few years. I have won few tournaments, but after 15k win I noticed one thing: if I have preflop 90-95% chance to win - I loose like 90-95% of playing hands. For example: I have AK, pushed all in, and other called with A9, he has 3 outs (that'...

Pokerstars / statistics

Mu
mule_wagon on Sep 19, 2012
dear pokerstars i play on your website everyday i have won tickets that i have no idea how to use as well as lost money due to connection issues this however is not my complaint i would like to know what kind of random generator is used on your website when playing poker with a deck of...

Pokerstars / banned for no reason

Me
mepco12 on Apr 11, 2012
I play poker on pokerstars as does my wife and daughter. We only play the low cost games. Mainly 10 cent games. My daughters computer stopped working so when she asked I didn't hesitate to let her log on to her own pokerstars account on my computer so she could play a game. Next day I...

Poker Stars, Absolute Poker, Full Tilt / Fraud and Money Laundering

To
Tom59 on Apr 15, 2011
As of today April 15th, all three of th4ese sites are banning u.s. players from playing with real money. It's about damn time. The card programs are horrible, the game doesn't represent real poker at all, and everyone of these ### owners belong in jail. The poker pro's that helped advertise these sites should also be charged.

Pokerstars.com / I have never seen anything like what happens on pokerstars happen in live poker

Ja
Jarmeline on Apr 15, 2011
I have played online poker for a solid year and a half now. When I play live I see lots of hands just like online, I have never seen anything like what happens on pokerstars happen in live poker. The shuffling is supposed to be random and is "proven" to be random in pokerstars...yet I can...

Pokerstars / theft

Ba
bakd40 on Mar 22, 2011
I made a deposit that they said was denied my bank statement proved otherwise pokerstars told me i had to wait 10 days well 14 days later im still hearing that i have to wait 10 days ----- info for others the bank they use is VENTURE FEDERAL CREDIT UNION IN A.Z U.S.A THE PHONE # IS...

Pokerstars / Rigged/fixed software

Warning to all Hold them poker players: This site is is using fixed software to determine outcome of poker tournaments! I have played hundreds of times and seen the pattern where the small stakes are loosing to the big stakes approx 90% of the time. Two reasons for that. First, each small...

Pokerstars / Discrimination

Co
Pokerstars is the most biased organization I have ever experienced. Their staff members (especially their moderators) target players and discriminate against them at will. They violate their own company policies and make up policies as they wish. They are truly the most unprofessional...

Pokerstars` / ACCOUNTS

CHEATERS - CAN THEY SEE MY HAND ???? RECENTLY I JOINED 25-50 CENT TBL IT WAS MY TURN FOR BIG BLIND EVERYONE FOLDED EXCEPT ONE PLAYER WHO CALLED. THE FLOP CAME I HAD NOTHING SO CHECKED THE OTHER PLAYER CHECKED THE TURN I CHECKED ( STILL NOTHING ) THE OTHER PLAYER CHECKED THEN THE RIVER...

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