Toys "R" Us reviews and complaints 1
View all 197 complaintsToys "R" Us - advertising and pricing
Last night, I went to Toys R Us to buy the Power Wheels Lil Quad for my daughter. I had a 20% coupon I received in the mail. I was told that I could not use the coupon on this item. I bought it anyways for $99.99 and it is already out of the box and assembled. Today, I found out that Target has it for $59.99. Toys R Us had ripped me off. I called the store only to find out that they don't do price matching or will accept the return because it is assembled. It has not even been a day since the bought the unit. I am so unhappy. I talked to the supervisor and she was no help and gave me the 1-800-TOYSRUS number which also did not help. I am going to report this it the BBB because in this tough economy $40 is a lot of money for a consumer like me to be ripped off. I will never shop at Toys R Us or Baby R us again and I will pass the word around about this unhappy experience.
Latest Toys "R" Us Reviews
Customer service & security Bad customer service Price difference on shleve / payment Security accused me of stealing a kinder joy that I walked in with strollerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
ToysRUs has LOST my business for being uncooperative, uncaring, and dishonest. I spent the first four months of my pregnancy looking for just the right crib, and I found it at ToysRUs/BabiesRUs. After repeatedly trying to order it online (which was impossible), I found one at our local store. Only One! But, they assured me that this was an item they stocked and that they would have another.
Over the next few months I checked back in repeatedly, and they never had one. With three weeks until my due date, I pursued the matter more vigorously, only to find that they won't have one...any time soon. When I asked about getting one from a different store, I was told that a transfer wouldn't be approved by the manager. When I called customer service, I was told that they were sorry, but couldn't help me. When I called stores over two hours away (the next closest ones), I was told it was an online item only (untrue).
I couldn't find anyone to help me. In fact, they didn't even seem concerned that they had me waiting for months for an item that they were never going to have, and that I had nowhere else to get it. I spent good money on the first crib, and now have to find a different one for the other baby, because they won't let me return the first. See...I already assembled it.
Ordered a couple of dolls off the website with the free promotional Holiday Tote. After I entered payment info and confirming. The promotional item that was pictured and said was "in stock" and valued at 19.99, was no longer available after the payment was accepted. When I contacted the company by email, they said they didn't anticipate the high volume of orders and ran out. Even though the website still promises the free tote 3 days later. Also when I go to check on my order for the dolls that were "in stock" (money's taken out of my bank account), website says there's no order for my email address or account under the email, even though I got a confirmation of order at the email. So I call the 24 hour hotline. Got transfered by computer to a recording saying my order is being processed and says "goodbye". Nothing about being shipped. Never will order from that company again.
If you are also one of the people who got scammed by the ToysRUs 10% Christmas 2017 Promo, then can do something about it. Contact the BBB in Trenton, NJ and log a complaint online. It is totally easy to do. ToysRUs should not get away with what they have done. I currently have a complaint with them and am going back and forth to get my $50 reward as promised. Even in ToysRUs’s own program details it says customers will get a 10% reward back on all qualifying purchases. What they won’t tell you is that you get $4.00 at a time and the reward will expire before you get a chance to use it!
They also do not notify you that you have any certificates available. Call this number and complain and contact the Better Business Bureau. ToysRUs contact and leave a message for [protected]. Hopefully you will get a phone call back….I have not as of yet!
I ordered two Madame Alexander Dolls online over two weeks ago. My order was submitted and it showed items in stock. Today I get two emails cancelling the items. I called customer service who said call the stores. The store in Monroeville did not know they carried the items even though they were listed in the ads for this week. Finally he looked on the system and said they had 24 in stock. I asked if they could hold one since they cancelled two of them. He said it is not store policy to hold items and he couldn't even tell me if the dolls were blonde or not. Since this is the holiday season and with all the trouble with stores you would think the store would go the extra mile to help customers out.
I was just informed I was fired due my second background check by USMA! I have already quit my other job and now I am out of another. is there anything I can do? I contacted USMA and they said I have to wait 15 business days to get the report and until then there is nothing I can do. I am very upset because now I have bills. Can I take them to court over something like this?
Purchased merchandise in full on Dec.12th, 2017 in store.Was told on two occasions that they sold my childs XMAS gift.They were not able to supply us with it as of today .Which is Jan3rd.I need help to resolve this matter.Have not gotten any consideration from Toysrus what so ever.I have talked to store mng., regional mng.& guest services.Still they have my money and i still have no merchandise.Further more it was Xmas and know one seemed to care.I did everything i could do in my power outside of sitting in there warehouse watching them assemble it.Still no bike.
You assembled the item. How the hell can Toysrus sell back the item if it is assembled and out of the box?
[censored]
Not to trivialize your experience, but save your money! In my experience, the babies would rather sleep in the same crib together anyway. They both fit in there just fine up until they're ready for little crib mattress-sized beds, and you have more room in the nursery! We bought 2 matching cribs, and wish we'd just bought one, as we never had use for the other one!
Agree with you on the ToysRus could care less about its customers bit, though. Next time, try USA Baby or Buy Buy Baby...much more customer oriented!