Starluck Florist review: No refund

My daughter was in the hospital about 50 minutes from my home and I wanted to send her flowers I was not familiar with florist in that area so I googled some starluck came up and with the write up they had I thought they were local to that area but they are an online florist so I placed an order which came to over 81 dollars I kept waiting for my daughter to text me on how she liked the flowers she never got them I then received a email from starluck stating no one in my area would deliver it was to far they a l so said in email that I would get refund in 2 bussiness days that was on December 12 it is now the 23 still no money they are rude when you call my bank is starting an investigation on them don't use them