The complaint has been investigated and
resolved to the customer's satisfactionResolved Sanderson Headers - SandersonHeaders.com — Order delay, lies, poor service
resolved to the customer's satisfaction
517 Railroad Ave.
South San Francisco, CA 94080
Just before the end of June I ordered a set of Sanderson Headers for my flathead Ford V-8. I was told that they were "in stock" and I would receive them in 5 business days. Seven business days later I called to find out why I had not received the headers. I was told they were being fabricated and would be shipped that day or the next day. I received them a week later, but both headers were for the passenger side of the engine. When I called Sanderson, they took it all in stride by saying, "Boy, guess we screwed up, Bud." My name is Dave, but they insisted on calling me Bud in spite of my objection. I guess the folks at Sanderson just don't have much respect for their customers.
Nick at Sanderson told me the driver's side header would ship right away. Yes, it was in stock. He would arrange to have the extra passenger's side header pick up. I made several additional calls, but I got so fed up with their lies and snotty attitude I decided to chalk it up to experience buy my parts from another supplier whose service I have always found to be exceptionally good.
It has been about a month now since I first placed my order and I finally received the header for the driver's side. A 5-inch section of the flange had been cut out, apparently to clear the oil dipstick. The headers fit poorly and I will be very pleasantly surprised if they do not leak.