The complaint has been investigated and resolved to the customer’s satisfaction.
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Torrid has left an official reply on this complaint.
Torrid over charged me, lost my order, lost the reship, and continued to bill me for each individual item. I have yet to receive the items or my refund despite 12 phone calls to customer service and a total of over 14 hours on the phone. They continue to swear the refund and clothes are on the way but refuse to cancel the order or refund me my reward...
For business, I do research online. I thought Microsoft rewards would be a good way to earn business related materials or prizes while working. It has been a nightmare. My points have vanished from my account by the thousands. Some points didn't add on at all, often you can't reach Microsoft for days on end.
After three phone calls and about 12 email...