Mark Group — Fraud
On 21 October 2009, Mark Group arrived to carry out loft insulation and cavity wall insulation.The cavity wall was not allowed to take place because of misinformation supplied by the surveyor-ie that they would provide equipment to bridge the conservatory at rear of premises which they did not have, and wanted to walk on the conservatory roof to insulate the rear wall above it. I did allow the loft insulation to be completed, only to find when setting the household alarm 2 days later when leaving the house for shopping that damage had been caused to the wiring in the loft area which activated the alarm system. As our maintainance contract did not cover call out for 3rd party damage to system, we incurred an estimate of £150 to rectify the problem. I informed Mark group Head Office of the problem who said that they would contact the persons who did the loft insulation, which I declined, as this requires an experienced security engineer. What a shambles of a company to employ such inept proplr to carry out such important work to peoples properties. How glad I am that I did not allow this company to proceed with the cavity wall insulation with the probable damage this would have caused also.