JobLeads review: Disputed charges, unresolved refund and frustrating customer service

I am extremely disappointed with my experience with JobLeads.

I initially subscribed to their R49 service and was charged twice. I subsequently cancelled my subscription, but two further charges of R679 each appeared on my bank account, totalling R1,358.

I contacted JobLeads on 29 September 2026 requesting a refund and confirmation that my subscription was cancelled. Despite following up repeatedly over more than a week, I received no satisfactory resolution.

When customer support finally responded, they told me they could not locate a Premium membership associated with my email address. This completely missed the point of my complaint. I had already explained that I was disputing the charges and had requested that they trace the actual transactions.

It is extremely frustrating having to explain the same billing problem repeatedly while waiting for money to be returned.

As of 8 October 2026, I have not received confirmation of a refund or a satisfactory explanation for the charges.

Based on my personal experience, I cannot recommend JobLeads. I advise prospective customers to carefully review the subscription and renewal terms and monitor their bank statements.

I hope JobLeads takes responsibility for investigating my payments and resolves this matter promptly.