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Uline Reviews 34

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12:00 am EDT

Uline Mixed Reviews Reflecting Customer Experiences

As I delve into the reviews of Uline, it's evident that opinions are divided. Some customers praise the prompt delivery and quality of products, highlighting exceptional customer service experiences. On the flip side, there are concerns raised about overpriced shipping, unexpected charges, and dissatisfaction with certain product qualities. It's crucial for potential customers to weigh these factors before making a decision. Remember, each customer's experience is unique, so consider your specific needs and preferences when evaluating Uline.

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7:57 am EDT
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Uline Quality

I order my large boxes 50x20x8 to ship guitars from this company, and boxes are not only delivered in perfect condition, but structurally strong enough to hold guitar and packaging with no problems. I've shipped about 45 guitars to various buyers and never had a problem. Definitely recommend Uline, aside from quality boxes, their prices are the best.

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4:25 am EDT
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Uline Awesome company. Surprised at negative reviews

I have purchased product from Uline for my two restaurants several times over the past few year and received excellent service each and every time. I don't understand how some f the reviews people post are even possible.

I just installed two storage cages that were delivered on time (3 days) and in great shape to replace units purchase from Grainger that took 6 weeks to get here and were damaged. Grainger told me another 6 weeks to get the Hallowell cages. ULINE is the way to go!

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  1. Pros
    1. Vast Product Selection
    2. Same-Day Shipping Offered
    3. Bulk Order Discounts
    4. 24/7 Customer Service
    5. Easy Online Ordering System
  1. Cons
    1. Premium pricing above competitors
    2. Limited international shipping options
    3. No free shipping thresholds
    4. Catalog-centric, less digital innovation
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Uline Awesome to do business with

I am a residential customer, having some new windows put in and want to put up tarps for dust control. I was going to order online but decided to call and see If there would be a ship Delay due to Covid. The pleasant rep told me I'd have the tarps in a day or 2, then offered to put the order through for me. I did and the order arrived next day. It was super service. Then from the confirmation email I was able to go to my account, and since I hadn't created a password yet, I clicked forgot password and it led me to the create password page. It was super easy, very intuitive, the website did exactly what you would think it should do. That hardly ever happens! I am very happy with my tarps, half the price of the local big box hardware stores. I want to remember this site!

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Uline Be careful of the return policy on purchases

Be careful of the return policy on purchases. Everything must be returned in 30 days and you have to pay for the shipping on the return. If I would have known that I would have not made the purchase.

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Icytens
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I have been calling ULINE for the past 3 months to STOP sending us their "fat" catalogs. We receive 2 or more a week of those catalogues in our offices, POBox or shop with different names on them, even people that have passed away years back. I have called them several times asking to stop sending them, and still keep receiving those catalogs that always end up in the trash. I just finished talking to the distribution guy in ULINE who finds it funny... Cutting all those trees for a 810 pages catalog you find it amusing? Really? If anybody know how can I stop this abuse, please let me know

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Kasion
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Price Gouging! I purchased six plastic bins from *** for $485 on *** credit. I could have gotten those same bins from anywhere else for $20 each. But I wanted to improve my business credit. I called to ask if I ordered correctly so the purchase would be on credit. The lady explained to me that I did get *** credit, but never mentioned that it meant that Id have to pay it off within 30 days. Creditors look for payment history. I've been making several purchases thinking it was helping my credit. None of my activity with *** shows up on my credit history. Their *** credit is a scam!"

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Iamil
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NOT dependable. NOT reliable. NOT customer service oriented.Apparently they no longer allow you to pick up your orders. This is not made apparent on the website so we placed an order and sent a courier to pick it up. They had the order ready and wouldn't give it to our courier. They said they could send it on their courier and we would receive it that afternoon. Well, we didn't receive it. They aren't apologetic and really didn't have a caring attitude that I didn't receive my order that I needed today. I will definitely think twice before ordering from them again."

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Uline My small family company has been doing business with Uline for many years

My small family company has been doing business with Uline for many years. Their customer service is terrific. In the internet age that is rare indeed.

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Uline In my experience, Uline does indeed provide the highest levels of service and quality products to its customers

In my experience, Uline does indeed provide the highest levels of service and quality products to its customers. From ordering an industrial table to small items, Uline has always delivered in record time (sometimes 1 day delivery), its products always of the highest quality and customer support professional and helpful. No complaints from me. Great to see a company that knows how to run a business. Very few do anymore.

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Uline Has to be the most professional company ive ever dealt

Has to be the most professional company ive ever dealt. Customer service is the absolute best

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C. Tynes
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Uline employees and their sales directors are bunch of con artists. I signed up as a customer in February to be able to buy masks from them. I was told multiple times by all representatives that I would be able to purchase the items i requested in April. Come Mid April no items are in stock. May 15 comes around then I it states it only reorders no new orders. I call to file a complaint, multiple people tell me someone will call me and send an email about the complaint and there is nothing. I call and demand to speak with supervisors and I get a cal the following week from Fred *. the sales director. He basically just says its the new policy that Uline only sell the items to customers that have been ordering years prior. What? where was this policy before when I have calling for the last three months about ordering items. Now there is inventory and I am in the bottom of the customer list? Why, how is this a ethical business practice. I wanted to speak with the VP or President and he said no, and then hung up on me. This company thinks they dont have to provide customer service or even the truth to its customers. Stay away.

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Uline Lack of Diversity and Unusual Questions: My Experience with Uline Hiring Process

Let me tell you about my experience with Uline. I applied for a job there, but unfortunately, I didn't get it. I have a lot of job experience and I'm currently employed at a great company, but for some reason, Uline didn't hire me. When I went for my interview, I noticed that there weren't many women or minorities there. In fact, out of about 100 people, I only saw one American Asian girl. All of the interviewers were men and I didn't see any women doing interviews.

During the interview, they asked me some strange questions that didn't seem relevant to the job. They wanted to know how much money I make at my current job, who my favorite boss is, and how many times I've been absent in the last year. I didn't understand why they were asking me these questions. It felt like they were trying to judge me based on my past, rather than my qualifications for the job.

After I left the interview, I did some research on Uline and found out that it's an American company. As an Asian female, I couldn't help but wonder if that had something to do with why I didn't get hired. I've been on more than 50 job interviews in my lifetime, but this was the first time I felt like my race and gender might have played a role in the hiring process.

Overall, I was disappointed with my experience at Uline. I think they need to do a better job of promoting diversity and inclusion in their hiring practices. It's important to give everyone a fair chance, regardless of their race, gender, or background. I hope that in the future, Uline will make an effort to be more inclusive and welcoming to all job applicants.

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Uline Uline's Catalogs Are Out of Control: A Frustrating Experience with Shipping and Mailing Lists

So, like, I gotta tell you guys about my experience with Uline. It's been like, over 3 months since we found out they were charging us for shipping based on the weight of our orders. And like, every time we ordered something, we got like 1 or 2 of their huge catalogs. We were like, "Yo, can you stop sending us these catalogs?" And they were like, "Yeah, sure, we got you." But then, like, the very next week we got like 3 catalogs in the mail every other day. And then, like, we got over 10 catalogs in one week. We were like, "What the heck, man? We told you to stop!" So we called them again and they were like, "Yeah, yeah, we'll stop." But then, like, the next week we got 10 more catalogs. It was like they weren't even listening to us.

Finally, we called them again and we were like, "Yo, if you don't stop sending us these catalogs, we're gonna take action." And they were like, "Okay, okay, we'll stop." And like, the catalogs have slowed down a bit, but today we got 3 of them. And when we called to complain, the person on the phone was like, "It could take months for us to remove you from our mailing list." MONTHS! Like, what the heck, man? Why do they need to send us these stupid catalogs? All their products are online, so there's no need for all this paper waste. It's like they don't even care about the environment or anything. It's just not cool, man.

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Uline Uline: Quality Products, Great Service, and Free Gifts!

I've been buying stuff from Uline for years now, mostly boxes and other shipping supplies. But lately, I've been getting into their shelving, storage carts, organizing bins, and all sorts of packaging supplies. And let me tell you, I am SO stoked about the quality every single time. The shelves and carts are tough as nails and not too hard to put together. And every time I get my order, everything is brand spanking new, no dings or scratches on any of the packing supplies.

But get this, I just found out that Uline gives away free gifts for certain purchase amounts. I got this camping chair/cooler and it blew me away with how nice it was. I mean, I was expecting some cheapo thing, but this was legit high quality.

And let me tell you, their customer service is top notch. I've called them a couple of times about orders or just to get some info, and a real person picks up the phone in just a couple of rings. And they're always super helpful and quick. Plus, delivery is always fast and easy.

What I really appreciate about Uline is that they've got solutions for businesses of all sizes. But they've also got some really great stuff for home storage too. So whether you're running a big operation or just trying to keep your garage organized, Uline has got you covered. I can't recommend them enough!

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Uline Uline Review: Why Small Business Owners Should Steer Clear

I gotta tell ya, folks, Uline ain't the way to go if you want to keep your business running smoothly. As a small business owner, I gotta make smart choices about where I get my supplies, packaging, and other necessities. And let me tell ya, Uline ain't one of 'em.

I had a real doozy of an experience with 'em recently. I called up one of their reps to place an order, and they told me I could pick it up at their warehouse in Coppell, Texas the next day. Now, mind you, they charge a whopping $25.00 fee just to pick up your order from their warehouse, but I figured it was still cheaper than overnight delivery.

So the next day, I call up the warehouse to add an item to my order, and what do they tell me? That my original order ain't even there! Can you believe it? Now I'm stuck scrambling to find what I need in less than 24 hours.

Let me tell ya, Uline is just plain obsolete in this day and age. With Amazon and other retailers out there doing everything better, why bother with Uline? Save yourself the headache and go with someone else.

So take it from me, folks: if you value your business, steer clear of Uline.

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Uline Age Discrimination in Job Search: My Experience with Uline

I've been on the job hunt for a while now, ever since my previous company had to let some of us go. With my years of experience in management, I thought it would be easy to at least get a face-to-face interview for some basic warehouse jobs. But no matter how many times I applied to Uline, I kept getting the same response: "Thank you for your interest in the Warehouse Manager - Nights position at Uline. For each open position, we receive interest from many talented individuals. A team of professionals reviews each and every submission received. Unfortunately, you have not been selected to continue in our process for this position. We wish you the best in your future career endeavors. Sincerely, Uline Human Resources."

It's frustrating to see so many companies that claim to be fair and equal opportunity employers, but then turn around and discriminate based on age or other factors. I'm 51 years old, but I'm in great shape and I know I could do the job just as well as someone half my age. I've worked at Walmart distribution center before, and while they may not pay as much as Uline, they don't discriminate like this.

It's important for consumers and other companies to hold businesses accountable for their ethical standards. I saw this firsthand with my mother, who faced discrimination in her own job search. We need to stand up against age discrimination and any other form of discrimination, and make sure that everyone has a fair chance to succeed. As long as you can do the job well, that's all that should matter.

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Uline Top-Notch Customer Service and Quality Products from Uline

I gotta say, I recently bought a Gamma Seal screw top lid for a 2 gallon bucket from Uline's website. But when I tried to use it, it didn't fit the bucket I had or any of the ones I found at other stores. I was pretty bummed out, but then I remembered that Uline has customer service available 24/7, every day of the year. So, I gave them a call late on a Friday night.

The person who answered my call was super helpful. They looked up the specific item I had purchased and found the necessary specs for the bucket the lid would fit. Then, they emailed me the info I needed. They were patient, courteous, and just all-around awesome. Even though I still couldn't find the right bucket in stores near me, I knew that Uline sold the correct one. The only problem was that they only sold them in minimum quantities of 5. So, I decided to email them and ask if I could buy just one bucket.

Within minutes, I got a phone call from Uline's customer service. They couldn't sell me just one bucket, but they were more than happy to reimburse me for what I paid for the lid. And get this - they didn't even make me ship it back to them! I was blown away by their kindness and willingness to help me out.

On a completely different note, I used to be a science and woodshop teacher before I retired. And let me tell you, I used to buy products from Uline all the time for my classes. Their stuff is always high quality and reliable. I never had any issues with anything I bought from them.

Overall, I couldn't be happier with my experience with Uline. Their customer service is top-notch, and their products are always top-quality. I would definitely recommend them to anyone looking for reliable, high-quality products.

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Uline Unsafe Sales Practices at Uline.com: A Customer Service Rep Saved Me from a Creepy Meeting

Uline.com is a company that I've been using for almost 20 years now. I've always been happy with their service and products, but my recent experience with their sales team left me feeling uneasy. I received a call from a male intern who wanted to meet me, and he wouldn't take no for an answer. I found this very strange and alarming, especially since I've never had sales reach out to me before. There were many red flags that made me suspect that this was an unsafe meeting, and I decided to call customer service to get their opinion.

The customer service representative I spoke with was very kind and helpful. She advised me to take a safe approach and informed me that my sales rep was actually a woman. She also told me not to attend the meeting and to call the police. I was very grateful for her advice and followed it immediately. My local police department took the situation very seriously and was planning to meet me at the agreed-upon location to investigate this unconventional sales practice.

I was very disappointed when management called to apologize and trashed the customer service rep. The real fault lies with Uline's sales team, who used very creepy practices to engage a 20-year-long client. This incident was extremely disturbing, and I will never use Uline again. However, I do want to give a big shoutout to the customer service pro who found my recent interaction with the sales team suspicious and calmly instructed me to call the police. I didn't catch her name, but she truly did a spectacular job and showed care and concern for her customers. It's nice to know that there are still people out there who take their jobs seriously and care about their customers' safety.

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Uline Uline's Identity Verification Process Needs Improvement: A Frustrating Experience

So, I was browsing online for a new leather chair and stumbled upon Uline. I found the perfect one and placed my order. However, within 20 minutes, I received a call from a gentleman who informed me that my order couldn't be processed because the shipping address didn't match the billing address. I was confused because I order things on Amazon all the time and never had this issue. I explained that I was temporarily living in Atlanta but my permanent residence was in NY. Unfortunately, he wouldn't budge and didn't offer any alternative suggestions. I even asked if there was another way to verify my identity, but he didn't have any solutions. He suggested that I add the shipping address to my card, which I did, but he still couldn't see the change. In this day and age, there must be other ways to verify identity for e-commerce businesses. It's disappointing that Uline is lacking in this department.

I was so frustrated that I ended up canceling my order. This was my first time discovering Uline, and I have to say, it left a bad taste in my mouth. No company should treat their customers like common criminals. It's a shame because I was willing to spend $300 on a chair, including shipping and taxes. Uline needs to take note because businesses are revising their business models, and demand for office furniture will decrease. This type of non-sense doesn't fly on the consumer level.

So, congratulations to Uline, your star employee located in Kenosha, WI just lost you a sale. It's a shame because I was excited to receive my new chair, but now I'll have to look elsewhere. Hopefully, Uline can improve their customer service and identity verification process in the future.

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Uline Uline Delivers Top-Notch Gardening Supplies with Fast Delivery and Exceptional Customer Service

I just bought some stuff from Uline for my garden, and I gotta say, I was pretty happy with the whole thing. First off, the delivery was super quick. I got my stuff in no time, which was great 'cause I was itching to get started on my garden.

The quality of the stuff I got was really good. Everything was packed up nice and tight, and it all arrived in perfect condition. You could tell that these guys really care about their stuff and want to make sure their customers get the best of the best. The tools and equipment I got were tough and built to last, and they were made to be practical and easy to use.

But what really stood out to me was the customer service. The folks at Uline were super friendly and helpful. They knew their stuff and were happy to answer all my questions and give me advice on what to get for my garden. They really made the whole buying process a breeze.

And once I started using the stuff in my garden, I could see how much of a difference it made. From planting new flowers to taking care of the ones I already had, these tools and equipment were essential in getting the results I wanted. They were efficient, easy to use, and made gardening a lot more fun.

All in all, I'm really happy with my purchase from Uline. The fast delivery, great quality, and awesome customer service all exceeded my expectations. I'd definitely recommend them to anyone who's looking for top-notch gardening supplies.

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Uline ULINE and XPO Delivery: Unprofessionalism, Trespassing, and Refusal to Pay for Property Damage

So, this thing happened a while back, on July 7th. A truck driver from ULINE decided to take a turn on the front lawn instead of backing up from the driveway. This caused damage to the tree and lawn, and almost ran over the customer's father when he tried to stop him. The driver's wide turn could have also damaged the structure of the house. The customer was surprised that the truck didn't tumble down the hill at the speed it was going. The customer believes that if the driver doesn't know how to back the truck down the hill, he should not be a truck driver and should lose his license. Other truck drivers who had delivered items that the customer ordered were able to back down the driveway with no issues. The customer believes that the fact Carolyn Leary said the items should be delivered at the mail on the street instead of in front of the house tells how she runs her delivery business.

When the customer called ULINE to discuss what happened that day, they were told not to worry and that they believed them, so they didn't need proof. ULINE said they would have their carrier XPO contact the customer. Andrew McLean from XPO contacted the customer to send him videos and photos for proof. Then he had his contractor Carolyn Leary contact the customer.

Carolyn was very unprofessional, according to the customer. The customer had to reach out to her when she did not contact them on the phone like she said she would in the email. She never returned the customer's emails after they sent a lawn repair estimate she requested on August 5th, even when they cc'd XPO Andrew McLean on August 16th and 18th. On Wednesday, August 25th, she stated she was on the property taking photos and there was no damage. She is refusing to pay the lawn repair estimate, and so is her truck driver. The fact she trespassed on private property when the delivery was done is a huge red flag that ULINE and XPO are completely ignoring. She did not make an appointment to come onto the property. Also, she never took the customer's name and phone number to have someone call them by hanging up the phone on them during mid-conversation. The customer wants her company name.

The customer requested from Andrew McLean, Justin Gould, and Melanie Lopez, who all worked at XPO, to provide the photos that Carolyn Leary sent, the name of Carolyn Leary's business, and the name of the truck driver since yesterday with no response. This tells the customer that they are protecting themselves, Carolyn Leary, and the truck driver. So it appears to the customer that they are either friends/families and have done this to other customers and have gotten away with it.

Melanie told the customer that she doesn't want to be sued by the truck driver for not paying his wages. The customer believes that this is highly illegal. The fact she even suggested that just shows the customer how they are treating their truck drivers and how dumb she thinks the customers are. She's on the truck driver's side that the lawn repair bill by stating it's expensive. The customer believes that it's obvious that it would cost a lot to damage someone's private property. She told the customer she will let them know when the landscaper can come by to do the estimate, probably today, Friday, August 27th, at the earliest, despite the fact that the customer already provided proof of videos, photos, and got the lawn repair estimate.

It appears to the customer that ULINE and XPO are continuing to do business with Carolyn Leary and the truck driver by not providing photos that she took by trespassing on the property, not providing her company name and the truck driver for customers' safety concern, and falsely claiming this issue has been solved in July when it wasn't. Also, it appears to the customer that ULINE and XPO are passing the lawn repair estimate back and forth by refusing to pay, ignoring the fact that someone they worked with is willing to run a customer over and damage property, trespassing on the property, and lack of communication and concern for the customer's safety. Also, the fact that ULINE never followed up with the customer to see if it's true this issue has been resolved in July according to XPO just tells the customer that they are on their carrier's side.

The customer will file a complaint with the State General on upcoming Tuesday if they do not receive the information requested by Monday because this has gone long enough, and the issue is not being taken seriously by either party.

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Uline Complaints 16

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Uline reporting to Duns and Bradstreet

I called 11/16/2023 to inquire as to why my purchases are not been reported to Duns and Bradstreet I spoke with credit agent Christin who was hesitating to let me with a supervisor. Had me on hold for 20 minutes and came back stating that he is still looking for a manager I advise agent that I am going to call Uline on this other phone line and ask for a credit manager and if I get a manager quicker than you have me holding I will file a complaint ..surprisingly I was able to get a manager after that statement I made very poor customer services skills spoke with credit manager Kevin who states that all complaint has to be done in house which I know is incorrect..I should not be purchasing items and company is advising that they are reporting and its not correct that's false advertising. and stealing. This matter needs to be looked into.my business name is Luxurykoutureboutique,LLC

Desired outcome: I would like an apology and my purchase items to be reported

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Uline Uline's Mistake Ruined My Business Credit Score: A Warning to Small Businesses

I gotta say, I had a pretty bad experience with Uline. I only ordered from them once, and it was through my company, DIVERSE SOLUTIONS 365 LLC. They gave me NET 30 terms, which was cool, but I wanted to make sure I paid early so I could build up a good reputation. So I paid my invoice like 2 or 3 weeks early, no big deal, right? WRONG.

Uline went and credited my payment to some other account, and then they had the nerve to send me an email saying I hadn't paid my invoice. Like, what the heck? I paid it early and everything. But that's not even the worst part. They went and reported me to the credit bureau for making a late payment, even though I paid early. Can you believe that? My business credit score took a hit because of their mistake, and it might even mess up my chances of getting credit from other companies in the future.

Honestly, this is just plain wrong. There should be some kind of law or something to prevent companies from falsely reporting stuff like this. It's not fair to small businesses like mine who are just trying to do the right thing and build up a good reputation. So yeah, I wouldn't recommend Uline to anyone based on my experience.

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10:39 am EDT
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Uline Uline: Discriminatory and Unsupportive of Small Businesses

This company, Uline, is not a good company to do business with. They discriminate against small businesses and do not support local businesses. I have been trying to order glass mason jars from them for months, but they refuse to sell to me because I have not been a customer before. This is ridiculous! I can order all other products on their site except for the glass jars that I need for my small home-based business in Calgary.

I even offered to pick up the jars myself, but they still refused to sell to me. I explained to them that as a single mom, this business is my livelihood and during COVID, I cannot order or pick up from the USA. But they still refused to sell to me. Their logic makes no sense at all.

It is a shame that they choose who is allowed to purchase Mason Jars. This company does not support local small businesses. They only care about their own profits and do not care about the small businesses that rely on them for their supplies.

I would not recommend doing business with Uline. They are discriminatory and do not support local small businesses. There are other companies out there that are more supportive of small businesses and will treat you with respect. Do not waste your time with Uline.

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Is Uline Legit?

Uline earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Uline to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Uline is known for their high standards and safety. If you're thinking about dealing with Uline, it's wise to check how they handle complaints.

We found clear and detailed contact information for Uline. The company provides a physical address, 3 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Uline has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Uline has claimed the domain name for uline.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Uline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Uline.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Uline and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Uline has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Uline protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Uline. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Uline Uline's Table Sealers: A Frustrating Experience with Poor Customer Service

I've been a customer of Uline for quite some time now, and I've had my fair share of experiences with their products. I usually purchase table sealers from them, which supposedly come with a 30-day warranty. However, I've had a lot of issues with these sealers, as they tend to only last for about two weeks before breaking down.

After years of not claiming the warranty, I finally decided to give them a call and have them fix the sealers. It was a bit of a hassle over the phone, as I had to fight to get a label to send the sealers back. When they finally received the sealers, they claimed that they were broken and sent them back without fixing them.

This happened a few more times, and each time I had to call them to get them to fix the sealers properly. They even tried to charge me for fixing them, even though I had sent them back because they never fixed them in the first place. It was a frustrating experience, to say the least.

Honestly, if you're looking to waste your money and patience, then go ahead and buy from Uline. But if you want to save yourself the trouble, then I suggest you run away and find a better supplier. They don't even know what to say when you ask them about their warranty, which is a clear indication of their lack of customer service.

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Uline Poor Customer Service and Overpriced Products: My Disappointing Experience with Uline

I'm a business owner and I know how important it is to stand behind what you sell. Unfortunately, Uline doesn't seem to understand this. I recently purchased a product from them that came in a box with several items. When I went to use the last one, it turned out to be defective. I called Uline to see if I could return it, but was told that I had missed the return deadline by one month! I've been a loyal customer of Uline for many years, but this experience has left a bad taste in my mouth. I won't be using them again.

What really bothered me was that when I told their customer service representative that I wouldn't be ordering from them again, they didn't seem to care. They just told me that their policy was policy and that was that. It's frustrating to feel like a company doesn't value your business, especially when you've been a customer for so long.

To make matters worse, most of Uline's products are overpriced and their shipping fees are outrageous. I've found that I can get similar products from other companies that have much better customer service and more reasonable prices. I would recommend that you do the same.

Overall, I'm disappointed in Uline and I wouldn't recommend them to anyone. Their lack of customer service and high prices make them a poor choice for anyone looking to purchase business supplies. Save yourself the hassle and buy from a company that values your business.

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Uline Unsolicited Catalogue from Uline: Annoying and Unprofessional

I used to deal with Uline a few years back and I gotta say, I wasn't too thrilled with their prices or their shipping policies. They do ship out pretty quickly, but they don't offer any cheaper shipping options. I stopped buying from them a while ago, but today (on a Sunday, mind you) I got this massive catalogue in my mailbox. I've moved out of the province since then, so I was pretty worried about how they got my new address. I gave them a call to see what was up, but all they told me was that I was added to their mailing list. They couldn't tell me who added me or when. I told them that they should really keep track of that kind of stuff if they're gonna send out a 3lb. catalogue to people. All they offered to do was take me off the list.

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Uline Excessive Catalogues and Packaging: My Experience with Uline

Uline, oh boy, where do I even start? Let me tell you, I had a run-in with this company a few years back and it wasn't pretty. They somehow got a hold of my home-business address and started sending me catalogues left and right. I mean, I appreciate a good catalogue as much as the next person, but this was just ridiculous. It took me several attempts to get them to stop the unsolicited flow of catalogues.

Fast forward to this year, I was in the market for a plastic garden box and decided to give Uline another chance. I ordered one online, but I have to admit, I was a bit hesitant. When the package arrived, I was surprised to find that the unassembled plastic garden box came in a packing cardboard box with a catalogue. Okay, not too bad, right? But wait, there's more! This packing box was then packed in a larger shipping box with plastic bubble wrap and a SECOND catalogue. I mean, come on, the two catalogues weighed the same amount as the plastic garden box, doubling the shipping weight.

To make matters worse, within a month, I received ANOTHER catalogue in my mailbox. I mean, seriously, enough is enough. I understand that companies want to promote their products, but this is just excessive. STOP STOP STOP the catalogues! STOP the packing waste.

Now, let's talk about the actual product, the plastic box H-2605. It gets 3 stars from me. It's not the best quality, but it gets the job done. However, the catalogues, they get NEGATIVE stars.

Overall, I would say that Uline has some work to do in terms of their marketing and packaging practices. If they can get that under control, they might just have a chance at winning me over as a customer. But for now, I'll be taking my business elsewhere.

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Uline Terrible Customer Service: My Disappointing Experience with Uline

I gotta say, my experience with Uline was pretty bad. Their customer service is just terrible. I've been buying stuff from them for years, spending thousands of dollars on their website, and I just found out that there's a tiny little tab on the checkout page that says you can get free items. I never saw it until recently, and I was pretty upset about it.

So I sent them an email, asking if they would honor the free items since I had already paid for so much stuff from them. And you know what they said? They said no. Flat out no. I mean, come on. I've been a loyal customer for years, and all I'm asking for is one little free item, and they can't even do that for me.

And to make matters worse, they want me to pay for something that's supposed to be free. Like, seriously? They're charging $45 for camping lamps that you can get for $15 on Amazon Prime. That's just ridiculous.

Overall, I would not recommend Uline to anyone. Their customer service is terrible, and they clearly don't care about whether their customers are happy or not. Save yourself the trouble and go somewhere else.

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Uline Uline Review: Overpriced and Not Worth It - Found Better Deal on Amazon

So, I was in the market for a new dolly, and I remembered how great my old one was that I got a few years back from my local hardware store. Unfortunately, they didn't carry it anymore, so I had to turn to the internet to find a replacement. I stumbled upon Uline and saw that they had the exact same dolly for sale, but it was priced at a whopping $85, plus shipping! I couldn't believe it. I decided to do some more digging and found the same dolly on Amazon for only $45, and it even came with free next-day shipping. I was sold.

When the dolly arrived, I was thrilled. It was an exact match to my old one, and it was so easy to assemble. All I had to do was attach the four wheels, and I was good to go. I couldn't believe how much money I saved by not going with Uline. Their shipping prices were outrageous, and I just couldn't justify spending that much money on something that I knew I could get for a better price elsewhere.

Overall, I would say that Uline is not worth it. As many others have discovered, they are a ripoff and should be avoided. I'm so glad that I did my research and found a better deal on Amazon. It just goes to show that sometimes, it pays to shop around and not just settle for the first option that you come across.

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Uline Uline Review: Poor Communication, Overdue Notices, and Billing Issues

So, I tried to order from Uline for the first time and it was a bit of a mess. The delivery kept coming after 5, even though I left instructions to call if it was after business hours. They didn't call, so I canceled the order. But then, they charged me anyway! I kept getting overdue notices, even though I canceled the order. I finally called them and they said it was a mistake and apologized.

I decided to give them another chance and placed another order. This time, I got the order but the shipping cost was really high. When I got the bill, I paid with my debit card. Or at least, I thought I did. It turns out that my payment didn't go through and now they're saying my bill is going into collections for non-payment. But I did pay!

When I called them, the lady said my card wasn't honored. What does that even mean? Apparently, they could only use the zip code associated with my billing address, not my card. Why didn't they tell me that before? I've used my card on other bills without any problems.

Overall, I have to say that Uline is not a good company to do business with. They made a lot of mistakes and didn't communicate well with me. I wouldn't recommend them to anyone.

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Uline Uline Review: Shady Business Practices and Misleading Ads - Don't Waste Your Money!

I recently made a purchase on Uline's website for a case of reflective tape. The ad clearly stated that the price was $58 for 10 rolls per case. However, when I received my order, I was shocked to find that I had only received one roll of tape. I immediately called their customer service line to inquire about the missing rolls, and the lady who answered the phone knew exactly who I was before I even said my name. It was clear that they had been expecting a complaint call because they had ripped me off.

I was extremely disappointed and frustrated that I had paid $89 for just one roll of tape. I mean, come on, it's just tape, not gold! I had worked hard all day to earn that money, and I felt like I had been scammed by this bull$#*! company. The lady on the phone tried to tell me that the price was actually $58 per roll and that shipping was an additional $17. But the ad clearly stated that it was 10 rolls per case for $58.

To make matters worse, the fine print at the bottom of the ad stated that the price was actually $58 per roll. It was so small that I had missed it when I clicked on the ad. It was clear that Uline was purposely trying to mislead customers and rip them off. I would never buy from a company that engages in such shady business practices. I would much rather buy my supplies from Lowe's or even Walmart, where I know what to expect.

If you take a look at Uline's website, you'll see that it's set up to trick you into buying their products. They know that people will be misled by their ads and fine print, and they don't care as long as they make a profit. It's a shame that companies like Uline exist, and I hope that they go bankrupt soon. They deserve it for treating their customers so poorly.

In conclusion, I would strongly advise against buying anything from Uline. They are a scamming bull$#*! company that preys on unsuspecting customers. Don't fall for their tricks and don't waste your hard-earned money on their overpriced products. Stick with reputable retailers like Lowe's or Home Depot, where you can get the same products for a fraction of the price.

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2:03 pm EDT
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Uline file boxes under 200 order.

How can you look me in the eye and tell me there is a 25, .00 pick up charge>?

REALLY >?

How dare you!

I am a small buisness and I cant buy 500 boxes at a time im afraid
And to ave the "Chuzzzba" to charge for pick up.

call to place an order only to be told there will be a surcharge of 25.00 on all orders less than 300.00

Perhaps you should NOT be sending me 15 cataloges per year and save your money.

INCREDIBLE I have to pay you to have the privilege to pick up at my expense.

Unheard of!

thank you for nothing

Im AM PISSED !

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11:06 pm EDT
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Uline their sick kids had to wait for meds while I did so

I HAVE BEEN A CUSTOMER FOR 20 YEARS

I AM A PHARMACIST AND I HAVE NEVER HAD TO STOP AND UNLOAD THE TRUCK WHILE THE DRIVER WATCHED

PEOPLE WAITED FOR THEIR KIDS MEDS WHILE THE PHARMACIST UNLOADED THE TRUCK

NO ONE FROM ULINE CALLED EMAILED OR TOLD ME THIS WAS TO OCCUR

I Will find a better carrier

Nwil

The Truck Unloader

PS mabe you can train you truck drivers to fill Precrtiptions while PHARMACISTS UNLOAD TRUCKS

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7:14 pm EDT

Uline u-line 2175r beverage center

Purchased this refrigerator in 2011 and just replaced the control board at a cost of $344 for the second time in 2 years after paying $280 the first time. U-Line never returned 3 phone calls to its customer service line and responded to my email contact after 2 days despite claiming a 24 hour turnaround. This is a faulty product with poor customer service.

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6:00 am EDT

Uline You need to fill tons of papers in order to cancel the deal

Don’t deal with the company www.uline.com. I have ordered from the company www.uline.com. I placed the big order and received tons of confirmation emails and letters. Now they have faced some problems, because some of the items were out of stock. I understood that the whole deal with them was big problem; therefore I wanted to cancel the whole order. But they told me to fill a lot of papers and other documents. Terrible paper works and the deal was nightmare for me.

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9:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Uline Service stinks

We purchased a new uline refrig for our bar a few years ago and have had nothing but trouble. Within the first few months the noise from the compressor became unbearable, the light works once in a while so we keep a flashlight next to the refrig. It was our biggest regret in a very large remodel project After many unsuccessful attempts to contact a uline representative by phone and by email and NEVER getting a response, we finally just chalked it to a 1200 dollar mistake . Since I now design kitchens, I make sure to let everyone know about our experience and never recommend their product to anyone.

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Krez
US
Jan 11, 2017 10:15 am EST

I am being charged for something I didn't order, didn't receive and didn't need. Now I am being threatened with collection of the item. I have received conflicting emails. One tells me to disregard any further communications while the matter is being investigated and another states that if I don't pay ASAP my account will be forwarded to collection.
I am being scammed. I have also filed a complaint with the Federal Trade Commission.
Email from 1/04

I apologize for the inconvenience this may be causing you.

Our system will be sending out automated emails to your email address since it is stored on file, but we are working to determine who is responsible for placing this order in your name.

Please disregard future emails sent from the finance department's email address, and have a good day.

Thank you,

Lucas M.
Accounts Receivable
Phone: [protected]
Email: Accounts.Receivable@uline.com

email from 1/11/17
Please be advised your account is pending review by our Collections Specialist team.
Uline’s payment terms are N30 and there are one or more invoices aged over 90 days. To avoid further Collections action, please contact us to resolve the outstanding balance today.
If the payment delay is cash flow related, we may be able to work out a payment plan with your company. We can process electronic checks and credit card payments at no additional cost.
Did you know you can access invoice copies or make payment online?
Simply click on the link to get started: www.Uline.com/Signin/Signin
Customer # : [protected]

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Appliance Guy
US
May 24, 2010 11:54 pm EDT

contact U-Line via www.u-lineservice.com they have a good support group over there.

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tinkerjax
Cleveland, US
Sep 30, 2009 6:23 pm EDT

I recently ordered 10 cases of Gorilla Glue from their site for $360. The site page says QTY/CASE then proceeds to list how many bottles are in a case. I ordered the 10 cases and recieved 7 bottles. I called them and they were condescending and said the price was per bottle. If the price is $34 per bottle then why does it say quantity per case!?! I informed them I will be returning my items and now I will have to pay $20 for return shipping. The customer service rep said in a very condescending tone, "Would you like me to report this problem to headquarters?" when I kindly told her the webpage is very misleading. I didn't even recieve all 10 bottles. Don't order from U-Line!

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geoffreycco
Nederland, US
Jul 28, 2009 11:31 pm EDT

Their products, while trendy, do not last. Don't repair - cut your losses and purchase something else. I sank so much $ into a u-line bar fridge (that came w/ my home). Unfortunately, it was built in, but finally I just had to toss the U-line money pit.

About Uline

Uline is a leading distributor of shipping, industrial, and packaging materials in North America. The company was founded in 1980 by Liz and Dick Uihlein and has since grown to become a multi-billion dollar enterprise with over 7,000 employees and 12 distribution centers across the United States, Canada, and Mexico.

Uline offers a wide range of products, including boxes, tape, bubble wrap, stretch wrap, poly bags, labels, and more. The company also provides custom packaging solutions, such as printed bags and boxes, to help businesses promote their brand and stand out from the competition.

One of Uline's key strengths is its commitment to customer service. The company offers same-day shipping on most orders, and its website is designed to make it easy for customers to find the products they need and place orders quickly. Uline also has a team of dedicated sales representatives who work with customers to understand their unique needs and provide personalized solutions.

In addition to its focus on customer service, Uline is also committed to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as using energy-efficient lighting in its warehouses and recycling materials like cardboard and plastic.

Overall, Uline is a trusted and reliable partner for businesses of all sizes that need high-quality shipping, industrial, and packaging materials. With its extensive product selection, fast shipping, and commitment to customer service and sustainability, Uline is well-positioned to continue its growth and success in the years to come.
How to file a complaint about Uline?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Uline in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Provide detailed information about your experience with Uline.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
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7. Review Before Submission:
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Remember to follow these steps carefully to effectively file a complaint against Uline on ComplaintsBoard.com.

Overview of Uline complaint handling

Uline reviews first appeared on Complaints Board on Mar 31, 2009. The latest review Mixed Reviews Reflecting Customer Experiences was posted on Mar 31, 2024. The latest complaint Service stinks was resolved on Mar 31, 2009. Uline has an average consumer rating of 1 stars from 34 reviews. Uline has resolved 1 complaints.
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  1. Uline Contacts

  2. Uline phone numbers
    +1 (800) 295-5510
    +1 (800) 295-5510
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    +1 (800) 419-6829
    +1 (800) 419-6829
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    +1 (800) 295-5571
    +1 (800) 295-5571
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  3. Uline emails
  4. Uline address
    12575 Uline Drive, Pleasant Prairie, Wisconsin, 53158, United States
  5. Uline social media
  6. Jenny
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    May 24, 2024
Uline Category
Uline is ranked 2 among 40 companies in the Office Space and Supplies category

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