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Steelcase Complaints 13

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Steelcase hey, i got a problem with my steelcase chairs

hey, i got a problem with my steelcase chairs. the thing under the seat is cracked on both chairs. we got them like 10 years ago and the guy who sold them to us said they had a lifetime warranty. can you help us out and fix them under warranty? thanks.

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Steelcase This chair from Steelcase, Inc

This chair from Steelcase, Inc. that I bought for a lot of money broke in just 6 months. I tried to get a refund, but they said no. I mean, come on, it's supposed to have a 12-year warranty! The only thing wrong with it is that the adjustment thingy broke. Otherwise, it's fine.

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Steelcase I had a desk order with Steelcase, but I cancelled it in January

I had a desk order with Steelcase, but I cancelled it in January . It's been almost 3 weeks now and I still haven't received my refund for the desk that was charged to my credit card back in Oct 2020. I ordered the desk (#***) from Steelcase on 9/17 and my credit card was charged on 10/6. On 1/12, they told me that the desk couldn't be delivered by 1/15. So, I cancelled the order on 1/13 and they said it would take 5 to 7 business days to get my refund. But, I still haven't received it yet.

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Is Steelcase Legit?

Steelcase earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Steelcase to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Steelcase is known for their high standards and safety. If you're thinking about dealing with Steelcase, it's wise to check how they handle complaints.

We found clear and detailed contact information for Steelcase. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Steelcase.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Steelcase.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Steelcase as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Steelcase have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Steelcase and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on steelcase.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Steelcase has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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Steelcase Steelcase ain't keeping their promise of a 12 year warranty

Steelcase ain't keeping their promise of a 12 year warranty. My leather office chair is messed up with a bunch of problems. They said it comes with a full warranty, but that's a lie. The chair won't recline smoothly and makes weird noises. The lumbar support is busted and the leather is worn out (which shouldn't happen with good quality leather). I got it from one of their dealers and they filed a claim, but Steelcase only wants to fix the lumbar support and says the rest is just normal wear and tear. Not cool, Steelcase.

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Steelcase I got a chair from Steelcase on Sept 18th, 2020

I got a chair from Steelcase on Sept 18th, 2020. It cost me $1,121. They gave me the chair, but then they took the pre authorization charge off. It didn't come back until Oct 21. But I already gave the chair back on Oct 9th. I talked to them a lot of times, but they can't give me my money back. Now I don't have $1,121 and I don't know if they're a good company. I might have to fight with my credit card company.

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Steelcase I got a chair from Steel Case (order number: ***), which came on June 16th

I got a chair from Steel Case (order number: ***), which came on June 16th. It's pretty heavy and I'm gonna use it when I move next month. The box came in bad shape. I opened it last week and the chair was in bad shape too. Most parts didn't have any plastic protection and one wheel was detached. The chair's base was broken. There are many dark and light grey marks on the white parts of the chair that can't be removed. It looks like a used product. I put the chair together and two parts can't be put back together. I hit up SteelCase last Monday with pics of the chair, but it's been a week and no one hit me back.

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Steelcase I wanna talk about Steelcase, Inc

I wanna talk about Steelcase, Inc. I got my order after waiting for a whole month and when I opened it, I saw that the top of the desk didn't have pre-drilled holes. I ordered it after checking their installation manual and it clearly said that it would come with pre-drilled holes. My co-worker also got one and it had pre-drilled holes. I contacted their customer care team and they told me that I had to pay extra for installation or return it with a 15% restocking fee. That's not cool. They shouldn't lie to customers and charge restocking fees. They should either send me a top with holes or take it back. Case # ***.

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Steelcase I got a Solo Sit to Stand Desk from Steelcase, Inc

I got a Solo Sit to Stand Desk from Steelcase, Inc. on 09/30. The order number is *** and I bought it from the Steelcase online store with my work account. It cost *** but the total order was ***. I already talked to *** and did some troubleshooting, but it didn't work. The desk doesn't move up and down anymore. I contacted Steelcase support on May 30th, 2022. They said they would get back to me in 3 days on May 31st, but I haven't heard anything yet. I tried calling again, but they told me to wait for an email response. It's been over 2 months now and I still haven't gotten any help. I followed all the troubleshooting steps that support told me on the phone and in the email, but the desk is still stuck at the default position and won't adjust the height.

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Steelcase I got a chair from Steelcase on June 8 - order #***

I got a chair from Steelcase on June 8 - order #***. The fabric is coming apart from the chair after less than a year of normal office use. I had to contact them four times, even called them, to get a response. Finally, they said it wasn't a manufacturing failure. But their warranty says they'll fix or replace it if it fails under ordinary use. We only used it for normal office stuff. So we want them to do what they said they would - ***.

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Steelcase I bought a chair from SteelCase.com for $803.95 on Dec 20, 2021

I bought a chair from SteelCase.com for $803.95 on Dec 20, 2021. They said it would be shipped in 7 business days, but then they changed the date to Feb 8. I was mad, so I cancelled the order. They said they would give me a refund in 3-5 business days, but they haven't yet. They lied about the shipping time and didn't give me a full refund. I had to dispute the charge and only got $754.00 back. They never replied to the dispute and I didn't get my $49.95 in taxes back.

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Steelcase I bought a desk from Steelcase's website on April 5

I bought a desk from Steelcase's website on April 5. On April 23, only the top of the desk came, but the legs, motor, and controller didn't. I called and emailed them a lot, and they said the parts were "lost in transit" and reordered. On June 20, the rest of the desk finally came. But when we put it together, we found out the motor was broken and the desk wouldn't go up or down right. On June 21, I sent them an email with a video showing the broken controller. I called and emailed them more. On June 27, a Steelcase person said they got "approval" to send me a new controller. On July 9, the new controller came. We put it in like the instructions said, but the desk still didn't work right. I emailed them on July 9 to tell them. But on July 12, no one answered my email, so I called customer care again and told them what happened. The person said someone else would call me, but when I asked for more info, she wouldn't say anything else. It's been three months since I paid $753.17 for this desk, and I still don't have a working desk or any clear info on if they'll help me fix it.

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Steelcase I got a Steelcase Leap chair with headrest in dark brown leather and the cylinder is messed up because my chair keeps sinking down and there's

I got a Steelcase Leap chair with headrest in dark brown leather and the cylinder is messed up because my chair keeps sinking down and there's no way for me to fix it. Steelcase's customer service team in ***, *** (I talked to ***) is being super rude to me. They won't replace my $2200 Leap chair or send someone to fix the pneumatic cylinder. They say I'm not in their system and that my warranty expired 12 years ago. They sent me this message about my Steelcase Leap Warranty Claim Case number: *** "Hey ***, sorry your chair is messed up. Did you buy it online? If so, give us your order number and a video of the problem and we'll try to replace it. If you bought it from a store, talk to them about the warranty." I sent them lots of pics of the cylinder leaking oil and told them my chair keeps sinking down when I sit on it. Please help me out.

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Steelcase I gots a Steelcase *** chair

I gots a Steelcase *** chair. I sat down and rolled up to my desk and heard a scratchin' sound. I looked down and the bottom of the cylinder scratched the chair mat. I looked under the chair and saw the cylinder was touchin' the floor. I searched the internet and found out this is a common problem. I reached out to Steelcase case ***. They said the cylinder is goin' so low it's touchin' the floor and it's cuz of the use of the chair. They said they can't help me cuz it's not safe for me to replace the part at home. I think this is crazy. Why can't they just give me the part to fix it myself? The rest of the chair works fine. I looked on the internet and found videos showin' how to replace the cylinder. I don't see what's so dangerous about it. Is Steelcase just tryin' to make me buy a new chair?

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About Steelcase

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Steelcase is a global leader in the office furniture industry, providing innovative solutions for workplaces of all sizes and types. With a history dating back over 100 years, Steelcase has established itself as a trusted and reliable partner for businesses looking to create productive and engaging work environments.

The company's product portfolio includes a wide range of furniture and accessories designed to meet the needs of modern workplaces. From ergonomic chairs and desks to collaborative workstations and storage solutions, Steelcase offers a comprehensive suite of products that can be customized to fit the unique requirements of any organization.

One of Steelcase's key strengths is its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, including using recycled materials in its products, reducing waste in its manufacturing processes, and designing products that are easy to disassemble and recycle at the end of their useful life.

Steelcase is also known for its research-driven approach to product development. The company has a team of researchers and designers who work closely with customers to understand their needs and develop solutions that address their specific challenges. This approach has led to the creation of many innovative products, such as the Gesture chair, which was designed to support the way people work in today's technology-driven workplaces.

Overall, Steelcase is a company that is dedicated to helping organizations create work environments that are both functional and inspiring. With a focus on sustainability, innovation, and customer-centric design, Steelcase is well-positioned to continue leading the way in the office furniture industry for years to come.

Overview of Steelcase complaint handling

Steelcase reviews first appeared on Complaints Board on May 25, 2023. The latest review hey, i got a problem with my steelcase chairs was posted on Jun 19, 2023. Steelcase has an average consumer rating of 1 stars from 13 reviews. Steelcase has resolved 0 complaints.
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  1. Steelcase Contacts

  2. Steelcase phone numbers
    +1 (616) 247-2710
    +1 (616) 247-2710
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    +1 (616) 915-8505
    +1 (616) 915-8505
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    Customer Care
    +1 (616) 246-9455
    +1 (616) 246-9455
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    Account Manager
    +1 (616) 291-8017
    +1 (616) 291-8017
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    Medical Management
    More phone numbers
  3. Steelcase emails
  4. Steelcase address
    901 44th St SE, Grand Rapids, Michigan, 49508-7575, United States
  5. Steelcase social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Steelcase Category
Steelcase is ranked 5 among 40 companies in the Office Space and Supplies category

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