Menu
For Business Write a review File a complaint
Moleskine Customer Service Phone, Email, Contacts

Moleskine
Reviews and Complaints

www.moleskine.com

Learn how the rating is calculated

1.9 9 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Moleskine Reviews 9

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Moleskine Disappointing Experience with Moleskine's Website: Delayed Order and Lack of Customer Service

So I decided to give Moleskine a try and ordered some stuff from their website. But man, it's been a real pain in the neck. I mean, I placed my order a couple of months ago and guess what? It's still nowhere to be found! Can you believe that? And to make matters worse, every time I try to get some answers, all I get are these automated responses that don't really address my concerns. It's like they're just trying to brush me off or something.

I gotta say, I'm pretty disappointed with the whole experience. I mean, come on Moleskine, get your act together! I paid good money for those items and I expect some decent customer service in return. It's not like I'm asking for the moon here, just a simple update on my order would be nice. But no, they keep fobbing me off with these generic replies that don't help at all.

Honestly, I'm starting to lose my patience. Two months is a long time to wait for something that should have arrived by now. I've ordered from other online stores before and never had this kind of problem. It's frustrating, to say the least. I just hope Moleskine can sort this out soon and finally deliver my order. Otherwise, I might have to think twice before giving them another chance.

Read full review of Moleskine
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Moleskine Review: Moleskine's Book Journal - A Classy and Functional Companion for Bookworms

There's just something about the feel of a physical book in your hands that can't be replicated by a screen. That's why I love Moleskine's Book Journal.

First off, let me tell you about the quality of this journal. It's top-notch, I tell ya. The pages are thick and smooth, perfect for writing down my thoughts and quotes. And the cover, oh boy, it's so sturdy and durable. I've dropped this journal more times than I can count, and it still looks as good as new.

Now, let's talk about the design. Moleskine really knows how to make a journal look classy. The simple black cover with the iconic elastic band closure gives it a timeless appeal. It's like a little black dress for my thoughts, if you know what I mean.

But the best part about this journal is the layout. Each page has space for the title, author, and date of the book I'm reading. And there's plenty of room for me to jot down my favorite quotes and passages. It's like having a personal library in my pocket.

I also appreciate that Moleskine includes a handy index at the beginning of the journal. It makes it super easy for me to find a specific book or quote without flipping through all the pages. It's the little things like this that make a big difference.

Now, I know some people might argue that digital notebooks are the way to go. But let me tell you, there's nothing like the satisfaction of physically writing something down. It's a sensory experience that can't be replicated by typing on a keyboard. Plus, with a paper journal, I don't have to worry about my battery dying or my notes getting lost in the cloud.

So, if you're a fellow bookworm like me, I highly recommend checking out Moleskine's Book Journal. It's the perfect companion for all your literary adventures. Trust me, you won't be disappointed.

Read full review of Moleskine
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Moleskine High Costs and Unexpected Fees: A Review of Moleskine's Notebook Delivery

I really dig Moleskine's stuff, ya know? Their products are pretty cool. So, I decided to order me some notebooks, right? I got six of 'em. Now, here's the thing, I had to shell out CAD$89 plus tax for those bad boys. No biggie, I thought. But then, they hit me with a shipping fee of $20 plus tax. Ouch! And as if that wasn't enough, I had to pay an extra $29 for import fees. Can you believe it? Import fees from Moleskine's Canadian website, mind you. And all of this in Canadian dollars, eh? I gotta be honest, I don't think it's worth it to pay all these delivery fees just for a notebook.

Read full review of Moleskine
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Moleskine Moleskine: A Disastrous Online Shopping Experience

Man, let me tell you, my online shopping experience with Moleskine was a total disaster. I mean, seriously, it was the worst ever!

First off, there was absolutely no communication from these guys. Like, zero. Zilch. Nada. I was left hanging, wondering what the heck was going on with my order. And get this, they didn't even bother to provide a customer service telephone number. Can you believe that? How am I supposed to reach out to them if I have a problem?

To make matters worse, my order never even arrived. Can you imagine the frustration? I was eagerly waiting for my goodies, but they never showed up. And when I finally mustered up the patience to inquire about my order, it took them a whopping 7 days to respond. Like, seriously? Who has time for that?

But wait, it gets even better. When I finally got a response, they had the audacity to mess up my re-order. I mean, come on! How hard is it to get things right? They completely missed some items that I had specifically requested. It's like they don't even care about their customers.

Honestly, after this whole ordeal, I can't find a single reason why I would ever want to shop with Moleskine again. They've proven to be unreliable, unresponsive, and just plain disappointing. Save yourself the headache and shop elsewhere, my friend. Trust me, you'll thank me later.

Read full review of Moleskine
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Moleskine Moleskine Notebooks: The Ultimate Sidekick for Forgetful Dudes - A Game-Changer with Serious Street Cred!

Moleskine notebooks are really awesome, man! They're super useful for people like me who always forget stuff or wanna doodle when inspiration strikes. You know what's cool? I heard that Ernest Hemingway used these bad boys, and now I totally get why, dude!

But wait, there's more! The pocket inside the notebook is like the cherry on top, bro. It's seriously the best detail ever! You can stash all your important notes, receipts, or whatever you want in there. It's like having a secret hideout for your important stuff, you know what I mean?

I gotta say, these Moleskine notebooks are the bomb, man. They're sturdy, reliable, and they come in all sorts of sizes and styles. Whether you're a writer, an artist, or just a forgetful dude like me, these notebooks got your back, bro. They're like a trusty sidekick that never lets you down.

And let's not forget about the quality, man. The paper is smooth and feels so good to write on. It's like gliding a pen on a cloud, dude. And the binding is solid, so you don't have to worry about pages falling out or anything. These notebooks are built to last, my friend.

So yeah, if you're looking for a notebook that's not only practical but also has some serious street cred, Moleskine is where it's at. Trust me, once you start using these babies, you'll never wanna go back. They're like a game-changer, man. So go ahead and treat yourself to a Moleskine notebook. You won't regret it, bro!

Read full review of Moleskine
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Moleskine Terrible Service and Disappointing Product: Moleskine's Lack of Customer Support and Subpar Quality

Terrible service, I tell ya. I bought this thing online like 8 days ago, and guess what? The delivery folks are saying they still haven't gotten their hands on it. Can you believe that? And to make matters worse, Moleskine's customer service is a real pain in the neck. No phone number, no webchat, no place to vent your frustrations. All they got is this online form that promises a response within 48 hours. Like, seriously?

And let me tell you, the quality of this so-called "premium" product is nothing to write home about. I mean, I had high hopes, but boy was I disappointed. It's just not up to par, you know? Definitely not worth the price tag. I won't be making that mistake again, that's for sure. :(

Read full review of Moleskine
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Moleskine Disappointing Changes: Moleskine Pocket Diary Review

I used to really dig the page-a-day pocket diary from Moleskine, man. Been buying one of those bad boys every year for a solid 18 years, you know? But this year, they went and messed it up, dude. They slapped on this oversized, flimsy plastic cover that feels like it came straight outta some cheap Chinese knockoff shop. It's a major bummer, man. The whole thing just looks and feels super low-quality now. Gonna have to start scoping out other options for a diary that's actually worth my time and money, ya know? Moleskine, you let me down, bro. Dixon, ILL out.

Read full review of Moleskine
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Moleskine Terrible Customer Service and Shipping Delays - Never Ordering from Moleskine Again

I ordered this one thing from Moleskine's website on November 1, right? And like, three whole weeks went by and I didn't hear anything about whether they actually sent it or not. So I called them up, you know, to see what's going on. They said it was gonna ship the next day. But guess what? A whole week went by and still no word from them. So I called again, right? And this time they said they were gonna investigate it. But guess what? Still no word from them. So I waited another week and called again, and they told me it was gonna ship the next day. But you know what? Still nothing.

Like seriously, man, there's never any supervisors around to talk to. And the customer service reps, they just don't seem to care at all. It's like they can't even handle simple orders, you know? So yeah, I'm never gonna order anything from them again. They just can't get their act together.

Read full review of Moleskine
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Moleskine Nightmare Customer Service Experience with Moleskine: A Never-Ending Loop of Frustration

I gotta say, I've never had such a lousy experience with customer service before. I've been trying to get my smart Pen fixed since April, and let me tell you, it's been a real headache. I've gone through the same old song and dance at least six times now. First, they ask me to send them photos and a video showing that my pen is busted. Then they promise to get their customer service team on it. But guess what? Weeks go by and I hear crickets. I give them my reference number, and what do they say? They tell me it's not even in their system! And then the whole cycle starts all over again. It's like a never-ending loop of frustration.

At first, I was dealing with this lady named Sharon. She asked me to provide my info again, so I did. I just wanted her to confirm that she could see it on her screen. But you know what she did? She hung up on me! Rude, right? But I didn't think too much of it at the time.

So then I talked to this other person named Mia. She claimed she didn't see my email and started getting all worked up when I asked her to confirm that she had it in the system. She even raised her voice at me! Can you believe it? When I asked to speak to a supervisor, she had the nerve to say she was the supervisor. But she couldn't help me, apparently. She said there was nothing she could do and then hung up on me. Talk about unprofessional!

I didn't give up, though. I called back again and got connected with this lady named Camilla. I told her I had already been talking to a customer service agent, but she didn't seem to care. She said it didn't matter because they all used the same system. Well, I wanted to speak to the supervisor I had been dealing with, so I asked to be transferred. But guess what she said? She claimed there was no supervisor on site. Can you believe that? I asked if there was a supervisor at the call center, and she said this person named Nikki was the supervisor, but she wasn't there. I told her I had been working with Mia, who claimed she was the supervisor. And you know what Camilla said? She said Nikki was the supervisor and that she wasn't in. When I asked if Mia was available, she just hung up on me. Can you believe the nerve of these people?

Let me tell you, this is hands down the worst customer service I have ever experienced. It's absolutely horrendous! I wouldn't wish this kind of treatment on my worst enemy. Stay away from Moleskine if you value good customer service. Trust me, it's not worth the headache.

Read full review of Moleskine
Hide full review

Moleskine Complaints 0

Looks like Moleskine has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Moleskine, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Moleskine Legit?

Moleskine earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Moleskine stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Moleskine's reputation as a trustworthy leader in their field. Customers can rely on Moleskine's services, assured they're dealing with a highly reputable and fully legitimate company.

Moleskine has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Moleskine.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Moleskine.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Moleskine.com you are considering visiting, which is associated with Moleskine, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Moleskine as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

The Moleskine website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Moleskine website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Moleskine.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Moleskine

Screenshot Moleskine
Moleskine is a renowned brand that has established itself as a leader in the world of stationery and lifestyle products. With a rich history dating back to the early 19th century, Moleskine has become synonymous with high-quality notebooks, journals, planners, and various other writing instruments.

The brand's website, moleskine.com, serves as a digital platform that showcases their extensive range of products and provides a seamless shopping experience for customers worldwide. The website's sleek and user-friendly design reflects the brand's commitment to simplicity and elegance, mirroring the aesthetic appeal of their physical products.

Moleskine's website offers a comprehensive catalog of their iconic notebooks, available in various sizes, colors, and formats to cater to different preferences and needs. Whether you're a writer, artist, student, or professional, Moleskine provides a diverse selection of notebooks tailored to suit your creative or organizational pursuits.

In addition to their notebooks, Moleskine.com features an array of complementary products, including pens, pencils, bags, and accessories. These items are designed with the same attention to detail and quality that Moleskine is renowned for, ensuring that customers can find everything they need to enhance their writing and creative experiences.

The website also serves as a hub for Moleskine's vibrant community, offering inspiration, ideas, and resources for individuals seeking to explore their creativity. Through their blog, social media integration, and collaborations with artists and influencers, Moleskine fosters a sense of connection and engagement with their customers, encouraging them to share their stories and experiences.

Moleskine.com provides a seamless shopping experience, with intuitive navigation, detailed product descriptions, and high-resolution images that allow customers to make informed purchasing decisions. The website also offers secure payment options and efficient shipping services, ensuring that customers receive their desired products in a timely manner.

Overall, Moleskine.com is a comprehensive and visually appealing platform that showcases the brand's commitment to craftsmanship, creativity, and innovation. With its extensive product range, engaging community features, and user-friendly interface, the website serves as a testament to Moleskine's status as a global leader in the stationery and lifestyle industry.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
46 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Moleskine Contacts

  2. Moleskine phone numbers
    +1 (833) 809-9087
    +1 (833) 809-9087
    Click up if you have successfully reached Moleskine by calling +1 (833) 809-9087 phone number 0 0 users reported that they have successfully reached Moleskine by calling +1 (833) 809-9087 phone number Click down if you have unsuccessfully reached Moleskine by calling +1 (833) 809-9087 phone number 0 0 users reported that they have UNsuccessfully reached Moleskine by calling +1 (833) 809-9087 phone number
  3. Moleskine emails
  4. Moleskine social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Moleskine Category
Moleskine is ranked 4 among 40 companies in the Office Space and Supplies category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.