Temu
reviews and complaints

Mega bait and switch schemes! I mean, seriously, Temu.com is a total scam. They bombard you with texts and emails multiple times a day about spin-off games, more items you need, etc. The items post a particular price, however when you make a selection to specify color, you are charged a higher price than posted. If an item lists a quantity like 10, COUNT it when you receive it. There are misprints on their site as to quantity or you lose items due to poor packaging. All orders are sent in plastic mailing bags WITHOUT padding, and that includes electronics. Although they pack your items so that electronics are covered by other items, the articles shift during delivery. So even if electronics are in a box, the box can be crushed or the item damaged from rough handling during shipment.

Half of your order doesn't get filled because they claim they are out of the item, then you get enticements about other substitutes you may like, albeit at a different price. Then miraculously, after your order is placed, those missing items are suddenly in abundance and you can now add to your order. The products have been magnified. You get disappointed at delivery because what you thought is a standard-sized item is a mini version. One instance is a circular ceiling mount with several hooks. Well, don't use this to hold pots or pans- it is tiny, and at best it may be good for a few neck chains minus any heavy pendants.

Some items are ok and match their pictures, others don't. One CD/DVD player I bought to plug into a computer lists it as a 7 to 1, lauding its many features. What I got is a minimal plastic laptop attachment with 4 USB ports. The site listed it for $25.48 and shows the player and 7 different adaptor cords, you only get 1 to tap into your laptop. When I went back on their website to get the picture with its associated price with all of the attachments, the listing is no longer there. You get an item that is cheaper than what you ordered, in price and in quality.

The backpack cover picture on their site is not clear because it shows a black backpack in the picture. What you get is a cover similar to what you put on an exposed spare tire on the back of your vehicle, you might as well use a plastic bag and save your money. I ordered 2 different large capacity tote/ duffle type bags, 2 different listings, one claiming to be larger than the other. What I got was 2 identical bags. An item that is listed for a higher price early on their inventory is shown at a lower price further down if you keep scrolling. Many people don't keep scrolling, thinking they got a great price.

Their 5 piece cotton fabrics look higher quality because of the metallic highlights. What you get is a cotton with a wider weave that does not match our common cottons. These 5 packs can be listed at $2.98, then $1.99, then $1.49 in the same order session. However, they will tell you each price is an offer that only lasts for a few minutes more. Yet, the same prices were listed 2-3 days afterward. There are no coupons anywhere on their site (or any other coupon sites on the web), yet when you complain and want to return an item, sometimes they'll say not to return and they will refund. Well, you get refunded MINUS a coupon amount, so you only get a partial refund. What coupon and where?

The crystals I ordered came without hanging cords. The crochet hooks, some shown in cases, came in plastic bags. The drills they offer, from manual to electric, are dangerous pieces of crap. Not only are they tiny, you get a limited number of drill bits that are small in gauge like a sewing needle. The drill bits constantly separate from the unit even if you tighten them as much as possible, they still come out, and can damage your project or injure you. The big extra-sized storage totes are made out of the same stuff like the blue Walmart bags at the registers for 74c and aren't that sturdy. First, the seams aren't always sewn properly to catch all the pieces together so the seam can separate, also the fabric can get punctured and does tear.

The majority of totes or duffles are standard nylon. There are several different knitting looms. The one I ordered showed the pegs in place (looked like one solid unit) with a blue knitted item on it in progress. What I got was a loom with loose pegs. The loom and the pegs were in separate cellophane bags taped together but the cellophane bags with the pegs were torn open and was missing pegs. They were not in the shipping bag, but, in fact, were long gone before the item was packaged for shipping- so poor quality control.

The portable urinal is nothing more than a poorly made funnel. The exit drain is smaller gauge than a standard-sized drinking straw so whatever exits your body is going to build up rapidly and provide you with a bath you don't want. It might work well if you want to water an indoor plant at a slower rate. The security roller to block out sensitive data on your mail is only 1 1/4 " x 1 1/2" (yes, less than 2 inches); you're going to get carpal tunnel syndrome from rolling this thing over your addresses and account numbers. The plastic rain deflectors for your vehicle's side-view mirrors are 7" at its maximum length so it will not be suitable for trucks, you're basically diverting rain a little but not blocking it.

If you email, you don't always get an appropriate answer with them missing the point on most problems. Yes, they don't want you to return faulty items because they are already inundated with their own crap. This place is like a shut-down Asian flea market that got bought out by Temu. I haven't found any item made in America. Instruction sheets are missing or they are so minimal they don't help. Most of the time, the inserts just tell you the name of the product.

I ordered twice because many were items I needed and I was interested in the quality, but no more, Temu is not reliable and not honest with their bogus coupons. They have this astronomical amount of money listed that you supposedly saved- I don't know what they're using for comparison, just don't get fooled. Don't be like many other folks who buy junk off the clearance shelves because they have a red tag on them- many of those prices ARE the regular price only on a red sticker to lure you. Temu is a master bait and switch operation.

If you have money to blow and like to play Russian Roulette, then knock yourself out. As with any online merchandiser, you are at the mercy of their hype, poor photography, or magnification. Face it, it's nothing more than a crapshoot. And for the few items I liked, it doesn't make up for the many things that were incomplete, cheap, or malfunctioning.

Photos shown- (may not be in order
1.) power drill with USB end cord, no wall outlet piece, orange box is the security roller to conceal your personal info,
2.) Urinal showing tiny outlet hole,(gray)
3.) Urinal side view, (gray)
4.) Side view mirror rain deflector (black with red strip with tape measure)

As a person who loves to find the best deals online, I stumbled upon Temu (temu.com) and after reading various negative reviews, I was hesitant to order from them. However, I decided to take the plunge and placed a test order to see if the goods were as advertised. I have to say, I was pleasantly surprised by the quality of the products I received and the promptness of delivery. I received tons of Christmas gifts for my little ones, and all of them were packaged beautifully and arrived on time.

When I saw that the products were made in China, to be honest, I did have some reservations. However, I was proved wrong; the items I received were exactly as advertised on their website. The best part? The price was incredible- I only paid $17 for all of it!

I want to reiterate that I am a real person, just trying to make ends meet and find the best deals out there for my family. You can look me up on Facebook- my name is Deziraye Wald and I live and work in Denison, Texas. I am writing this review to ease the skepticism of other customers, particularly parents like me who are on a tight budget. I can assure you that my experience with Temu was not a scam, and I will definitely be ordering from them again.

In summary, if you are looking for affordable and good quality products that will not break the bank, I would urge you to give Temu a chance. Despite the negative reviews, I can attest to their legitimacy and high-quality service.

As a customer of Temu, I recently had an experience that left me feeling frustrated and disappointed. Despite placing an order on December 18th, just two days later, I received a notification stating that my order had been refunded. While I understand that refunds can take time to process, the lack of transparency and communication from customer service left me feeling uneasy about the situation.

When I reached out to customer service to inquire about the reason for the refund, I was met with a frustrating lack of response. Although I appreciate that the customer service agent, Darwin, did eventually offer to help, the fact that it took nearly 30 minutes for me to receive any assistance is concerning. Additionally, the stock answers provided by Darwin did not address the actual reason for the refund, leaving me feeling confused and uncertain.

As I continued to communicate with customer service, I found that the experience only got worse. The supervisor who responded to my inquiry offered the same non-answer that Darwin had provided, showing a notable lack of concern or care for my situation. Ultimately, the experience left me feeling that Temu may not be the best option for those looking for reliable customer service and support.

While it is possible that Temu may offer good deals and products, based on my experience, I cannot recommend them as a reliable choice for online shopping. The lack of transparency and quick action when it comes to customer issues undermines the overall experience and makes it difficult for customers to feel confident in their purchases.

My experience with Temu has been nothing short of a nightmare. I placed an order with them and to my dismay, the products that arrived were of terrible quality and falsely advertised. What was supposed to be wool turned out to be polyester, and the same with the cotton product that was actually made of polyester. On top of that, the coupons they offered expired within a few hours and anytime I used them, my orders would be canceled, leaving my money hanging in the balance.

Their customer service was utterly unhelpful, and they kept canceling my orders without any valid reason. When I inquired about it, they claimed it was for my security, but they kept giving me the run-around and even asked for my utility bills and credit card statements. I obliged and provided the documents, only to get no response from them. Despite this, I never got the products I had ordered nor did I receive refunds for the canceled orders.

Temu claims to provide free gifts to anyone who invites friends to download the app, but from what I've seen, the counter resets too quickly, and many people claim they never got any gifts. The whole thing feels like a scam, and the company is only interested in making a quick buck, cheating customers in the process.

In conclusion, I advise anyone to stay clear of Temu. They have left a sour taste in my mouth, wasted my time, and taken my money. It's a shame that such unscrupulous business practices still exist today.

I recently made an order on Temu's website for a couple of Christmas gifts. As a regular online shopper, I always appreciate quick and reliable delivery service, especially around the holiday season. Temu's website assured me that my packages would arrive before Christmas with the help of their efficient delivery system and tracking services.

Despite some initial confidence in Temu, I soon encountered a frustrating issue with their tracking information. Although my package was dispatched from Los Angeles on the 10th of December, the tracking information did not update beyond the 11th. According to their site, my packages were to be delivered anytime in between December 14th – December 23rd.

Today is finally the day of delivery, December 23rd, at 2:30 in the afternoon, and I still have not received my packages. I have already received my mail for the day, so I know the packages aren't coming now. Additionally, it is frustrating that they didn't send my order through UPS or FedEx but sent it through regular mail.

To make matters worse, Temu's website stated that if I did not get my package by the 23rd, then I would receive a $5 credit from them within 48 hours. However, reaching out to them for the compensation is extremely challenging. Moreover, a $5 credit is not substantial or of any actual help to me, as I am now left without the Christmas gifts I had ordered for my loved ones. I am on a fixed income, and the refund would have been extremely helpful in replacing the gifts that I am now short of.

Unfortunately, it seems like my gift order may have gone missing due to the lack of updates on the tracking information. This unfortunate circumstance could have been avoided if the company was more attentive and updated the tracking system regularly. As of now, I am unable to get a refund or report a loss, as I cannot confirm where my package is.

Overall, I am deeply disappointed by the unprofessional conduct and lack of responsiveness from Temu. As someone who regularly shops online and understands the convenience and reliability of good service, my experience with Temu has been disappointing and painful.

I had a really frustrating experience with Temu (temu.com) recently that I wanted to share with anyone who might be thinking of making a purchase from them. I ordered some holiday outfits 8.5 days ago and they still haven't even been shipped to me yet. According to the website, they were supposed to have been sent to USPS (the shipping company) within 2-5 days.

When I contacted their customer service through their chat feature, I was told that they would submit a ticket to look into the issue. But when I called in to follow up, they said that no ticket had been submitted after all. At this point, I was starting to get pretty worried that my package was lost or something.

When I asked the customer service representative on the phone to look into the issue, she said that she would have to submit another ticket to the department responsible for the shipping facility where my package was being held. I couldn't understand why this was necessary - why not just ship my package to me already? She couldn't give me any guarantee about when my package would actually be sent out.

To make matters worse, the shipping facility in question is located in a small town that has a USPS office right there. It's not like my package has to travel far to reach its destination. It just seems absurd that it's been sitting there for so many days without any action being taken.

When I objected to the delay and asked for some kind of explanation, the customer service rep just gave me the excuse that it's the holiday season and things are busy. But that doesn't really make sense - the package should have been on its way to me days ago, before things got really hectic.

Finally, when I expressed my frustration at the delayed shipment, they offered me a $5 store credit as compensation. But honestly, I have no desire to buy anything from them again after this experience. It's been a really disappointing and stressful process so far, and I'm not sure when (or if) I'll actually receive my package.

I recently purchased the "Men's Fashion Mesh Breathable Lightweight Platform Lace Up Casual Sock Shoes" from Temu, and I must say that I was pleasantly surprised with my overall experience. Upon receiving the shoes, I noticed that they looked just as they did in the advertisement, which gave me a sense of relief. However, I soon discovered that they were not what I would consider to be sneakers - but rather "Sock Shoes." This means that they lack a "tongue" at the lace area and are instead designed to slip on and then lace up. As a result, they do not provide as much ankle support as I would like, and the fit is somewhat loose, particularly around the heel area where I can feel my foot slipping around. Nonetheless, the main area of the shoe is built like a sneaker, making them quite comfortable.

Since I typically wear a size 8 to 8.5, I decided to order the 8.5 to ensure I wouldn't suffocate my toes. However, in hindsight, I wonder if an 8 would have been a better option since the fit is quite loose. Despite this, by tightening the laces as much as I could, I was able to get a decently tight fit around the middle and front part of my foot, keeping them from slipping off. I was surprised by how lightweight the shoes were- a definite plus, and the quality of the knockoff was as expected. I wouldn't say they're top-tier quality, but they appear to be adequate for the price.

While they were not what I was expecting, I am still content with my purchase, and plan to wear them for various activities such as going to the gym as well as casual wear outside of it. Shipping from China to California took only eight days, which was a pleasant surprise, and the shoes arrived in a plastic bag with plastic supporters that prevented them from crushing during shipment. All in all, I'm quite satisfied with my purchase, and am already considering buying another pair of sneakers from Temu in the near future. At this time, I have no real complaints to report, only that they are not the type of shoe that I was originally hoping for.

As a customer of Temu (temu.com), I must say that my experience was quite mixed. While some of the clothing items that I ordered were of great quality and fit perfectly, others did not. Despite following their size guide, a few items were too small for my daughters, who are 2 and 8 months old. I found it odd that some of the reviews on the website claimed that these same items fit great, despite not being accurate in my case. Additionally, some of the toys that I picked out appeared to be larger in comparison to their pictures on the website. However, when I received them, they were significantly smaller than expected.

On the other hand, I did purchase a car radio from Temu which arrived in perfect condition. However, I did have to exchange it as I had bought the wrong size. The one thing that I found irritating was the time it took to receive my order and the fact that I would have to pay for shipping after the first return. While the items themselves were quite cheap, they were shipped from China, which made returning them more expensive than the item's cost.

All in all, Temu seems to be a bit of a gamble. While some customers may be extremely satisfied with their purchase, others like myself may not. As a result, I don't think I will be ordering from them again, as I don't have the time or the money to be wasting on this.

As someone who enjoys finding great deals online, I was thrilled to discover Temu. Though I was initially hesitant to trust a new shopping site, I decided to take a chance after my sister raved about the savings she'd experienced. To start, I placed a small order for low-cost items like dog toys and hair accessories, and was pleased to see that everything arrived on time and in good condition. As I continued to browse the site, I found myself trying out other types of products, like clothing and swimwear. Though not everything fit perfectly, the returns process was painless and I appreciated the prompt refunds (both in the form of credit and to my credit card).

Overall, I've been very happy with my experiences shopping on Temu. Though there have been some negative reviews out there, my experience has been quite positive overall. I appreciate that the site offers great discounts on a wide range of products, and I feel like I can trust the site to correct any mistakes or issues that may arise. While shipping times can be a bit slow, that's a small price to pay for the savings provided. For anyone looking to save money on their shopping, I'd definitely recommend giving Temu a try.

I recently ordered from Temu (temu.com) after hearing about them from a YouTuber called the Cheap Chick who gave them glowing reviews. However, I have been disappointed with the service I have received. I made my order on November 16th and my estimated delivery date has now passed, but my package has not arrived. When I called customer service, they offered me a $5 credit for the delay, which I don't feel is good enough compensation for the inconvenience caused. I feel that they should be doing more for their customers, like offering a $25 credit when there is a mistake on their behalf.

I believe that Temu has potential, but they need to improve their communication with merchants and local postal services to ensure that orders are delivered on time. I am willing to offer them my feedback on how to improve their customer service, and I hope that they take me up on my offer to meet with them.

I understand that things can go wrong, but as a first-time customer, I feel let down by Temu. I don't want to be associated with companies like Wish and AliExpress, who also have a poor reputation for customer service, so I hope that Temu can turn things around and provide their customers with a better experience. I have patience, but I expect a company to take responsibility for their mistakes and make things right with their customers.

I have seen reviews from other customers who ordered their items in October and September and still haven't received them, so if my package doesn't arrive, I will close my account with them. I believe that if Temu wants to succeed, they need to listen to their customers and take their feedback seriously. It's not just about making sales, but also about building a loyal customer base who feel valued and appreciated.

I recently tried Temu (temu.com) based on positive reviews I read. Unfortunately, my experience with their customer service was less than satisfactory. I had an issue with a discount code not working correctly, and when I contacted them through their chat, the first agent wasn't able to resolve the issue, and it had to be escalated. I expressed my concern that some of the items in my cart were limited in stock, and I was told it could take 24-48 hours to be resolved. I was disappointed that something as simple as a website glitch couldn't be taken care of by the customer service agent.

After tracking down the company's telephone number, I called and spoke to a representative who couldn't help me and then a supervisor who was extremely unprofessional and disrespectful. I called again and spoke to someone who was polite and promised to expedite the issue and send me an email within hours. Unfortunately, nothing had been resolved by the next day, and items from my cart had either increased in price or sold out.

It's disappointing that this company is focused on advertising low prices without valuing their customers. People want good prices, but they also want to feel respected as a customer. They expect a company to empower their agents with the tools to resolve issues efficiently.

After all of the trouble, I decided to delete my account and take my business elsewhere. I want to warn others to check out the numerous complaints on the Complaintsboard.com website before spending their hard-earned money here. Additionally, even after deleting my account, I am still receiving spam emails from them, which is frustrating. I wish I never had to deal with this company.

To whom it may concern am sick to death of recieving parcels what are damaged, I’ve not got money to throw away, I ordered boots which box was absolutely battered, I ordered Christmas items which are broken, I ordered multiple items which have been thrown in the bin because they were damaged, some sort of compensation need sorting please otherwise I will go to trading standards, I also suffer with depression and anxiety which is already bad due to the run up to Christmas plus other problems of my own and I’ve also got a maladaptive personality disorder aswell so things aren’t good for me at the minute, due to what I’ve just read about yous ignoring people’s complaints isn’t good so I took a picture as proof to say yous have not sorted other people’s complaints out, I don’t think trading standards would be happy

I order $110 worth of products from temu. It says the package was delivered but it was not. I had multiple representatives hang up on me and refuse a refund or to reship the items. I even sent them proof that I did not receive the package and they continue to refuse a refund. It has been a week now. I am still without my items or my money back. I have never dealt with such rude unhelpful people before

My order was not delivered, as I was expecting delivery I left my door slightly opened so that the person Will knock on my door. But to my surprise this person took the picture of my door and my item on the floor. But didn't leave the item and sent a message at 1pm that item was delivered. My tracking code - JW088863887GB. The delivery person has my item.

I bought an item and wanted a refund ,mind you I didn’t wait but about 5 minutes ( they always go through my cash app card and take the money from my bank card) well this time my cash app card was locked and I had forgotten.the refund was $45.65 ,they claim it was issued cash app was no help they said Temu issued it but in my refunds on my electronic banking it shows all my refunds but that one .i have contacted them 3 times over this because for me it’s a large sum of money.at this point I do not know what to do ,and it’s not like I haven’t bought quite a few objects from them .

Have been waiting for a package I order from Temu the carrier is uniuni have contacted temu and uniuni regarding following order #Po211-[protected] for 10 items $25.51

Unuuni tracking#UU50480991442044.

They claim it was delivered today just got home and package is bot there asked mailcarrier and neighbor she just got home herself and no package was left at my door.

Miriam Sanchez

[protected]@yahoo.com

So I'm writing this because I'm at my wits end with seeing advertising from temu.com and I will not take the harassment anymore from this company and I'm not even a customer with them and they are trying to force me to buy their products and I'd rather not see anymore advertising from them ever again and they think I am gonna download an ad blocker and I'm not gonna do that and it's on them and I'm very ticked off with temu.com and they better put me on their do not email list and I'm not gonna take the spamming anymore either!

I order 3 product from temu worth £67.44 on 21st oct 2023. I got an email regarding parcel being delivered on 30th October. When I tried to contact them several time (atleast 7-8) on their customer support the asked me same details and didn’t solve the issue. One of their support staff said contact delivery partner which according to me is not something which is my job. Even though I tried to contact Ervi the delivery partner where I wasn’t able to contact anyone but in their FAQs they said to contact the seller. I took a screenshot of the same and sent that to temu on which they said they have delivered the parcel and cannot assit me any further on refund or re shipment which is quite rude.

On October 19 I requested a refund of $76.32 for 10 items that never came. (I called UPS and they said they never recieved the package from Temu.)

Temu agreed to the refund.

However, Cash App says that I recieved a "partial payment" of $16.22 with a balance of $60 still remaining.

It has been 10 days and after contacting your resolution center I am told the $16 is all I will be refunded.

Cash app tells me the $60 has not been sent.

So far I spent 76 dollars with you and recieved nothing but 16 dollars in return.

I tried your company and am shocked that you would blatantly steal my money. Please refund the 60 dollars in the same good faith and honest business practices that I sent it.

Whole parcel shows delivered with a picture but its no where to be found. Either its Temu or Evri company sending through the parcels, taking pictures outside home and then steal it back. They wont knock the door or ring the bell. Leave packages outside out in the open. Then Temu doesn’t refund the money. Its a scam and fraud. They are ripping people off without resolving issues.

24/10/2023. 4.30pm uk time

Placed order for “cat bed” which was in offer for £7.04, I placed it to my basket and went to checkout but the price in the basket was £15.48.

Contacted Temu on chat and the agent told me to carry on and place the order and they would refund the difference , he kept the chat open and asked me to come back and let him know I placed the order which I did. He then said he could not refund the difference, I told him I placed order as he told me to and he would refund difference and he replied he could not do it in that item. I have attached the transcript.Absolute scam! Suffice to say I have cancelled order and will not be using again. It’s the same thing it’s their @ fishland” game I have been waiting month an months to win the dedicated gift but it’s impossible to win, I keep placing orders every week but you can never win them. The company should be shut down.

I ordered through temu a while ago and I spent $150 on it which is a lot of money. The app is saying they have delivered the order but I haven't received it. When I am complaining to them they are saying they have delivered and now they are not going to refund or reship it. When a person is working hard to earn money and they spent on something, it is very frustrated they had to forget about it later. As these companies are supporting them. Temu is world's worst company in terms of delivering their order and hen managing their customer issues.

I will never recommend this stupid app to anyone waste their money.

Placed on 1st of October 2023 was supposed to be delivered on 12th of October.

I have not received the package and further when I tried reaching out to customer care there was no solution they are like check your sorroundings. Do you think we are blind? Why does other companies like Amazon dont have issues in delivering it to our doorstep?

Why does temu parcel are thrown all around the apartments or colonies.

I lost my money and time arguing with this stupid bot customer service which doesn't do anything. Other than copy and paste job.

I have been messaging TEMU since June when my order went missing they have created over 100 tickets for me and each time they just get closed. My order was over £200 and yet despite me asking to raise a complaint or speak to the manager they have refused. I have asked them for logistics map location proof of my delivery and have also refused I want my refund ASAP 5 months fighting to get my money back is a joke

I will contact the Consumer Ombudsman

Order number PO-210-[protected]

[protected]@hotmail.co.uk

Every coat that I bought, and I selected the largest size available, they do not fit me.

I have a few other things to return, but the coats are the largest item and I believe there are 6 of them. I know you have copies of all my receipts. You have it on my phone number.

[protected]. I was in the hospital and missed placed my copies.

Philip Paul

Thank you

I placed an order PO-211-[protected] it arrived yesterday. After going through the order, I saw 1 item was missing.It was only a .40 cent item and 1 item was defective. I called customer service and was with the reb for over 20 min. I asked for a supervisor and kept being put on hold. This agent did not know anything and I could not understand what he was saying. My time is worth more . I am writing you so you know what is going on. I will now need to rethink if I use Temu again or if I recommend you anymore

I decided to go online to get the return credit. There it also asked me to show a picture. But I did not receive it. So I just put a picture of the item from your pictures. I also think in the drop-down box, there should be one to say not received or another reason

At least three times I received items I didn’t order but I never returned them but now I see it’s a scam. The binoculars never worked but I get credit. Temu sent us magnifying glasses which I accepted a small credit but I don’t know where it was in the catalog. Other items didn’t fit or never worked. So disappointed and I was over in China and won’t buy anything made in China again. This isn’t how to do business