CB Shipping and Logistics Ship7 Lost my items

Ship7 review: Lost my items

ThorNW of Arendal, NO

Sep 29, 2023 8:34 am EDT

Verified customer

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I had some items shipped to Ship 7, to repack and forward to my country.

It was several items, sent from multiple sellers.

When I received the 2 boxes in my country, I noticed 2 items missing.

It was 4 wheel adapters, and 4 wheel spacers.

After sending them info on what was lost, and the value that was close to 500 usd, they sent me very general response, seems they did not read the details I provided. First they offer me 20 usd because this happened, then 30 usd, I refused due to the much higher value of the items.

After over 3 months of email, back and forth, and chats, with constant excuses from them, and not resulting in anything, I sent in again asking for a senior admin handle this.

I then got offered 100 usd, but this cover just 20% of the lost value.

"I assume, if they knew they were in the right, they had offered me nothing...

I then sent them again, for the third time, this to the senior person, pictures they had initially sent me, proving they had received more items than they sent me, I sent them receipts of value, and asked to either be reimbursed in full, or if they reorder the items and send them to me.

No answer.

I then went on a chat, asking for answers.

The person on the chat promised me he would personally look into it, and get me a feedback the following week.

This is now 6 weeks ago.

Either someone working there stole this, and is covering it up, or they misplaced it, or sent it to a wrong person.

Either way, I paid for it, but did not get it, and they refuse to answer me, or offer me compensation.

I have copies of communication with them, that I can send on request.

Desired outcome: To be reimbursed for my loss, in full.Or they reorder the items, and send them to me

Ship7 response

Oct 05, 2023 2:31 pm EDT

Ship7 customer support contacts

Phone numbers

+1 (302) 265-0777

Address

95 Mayhill St., Unit H, Saddle Brook, NJ, 07663, US

Website

ship7.com

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Dear Thor,

Sorry for the delay in response.

We deeply regret the negative review you posted. We want to give more details to you about how FedEx Claim works.

We notice that shipment is not insured, and you have under declared value for your package and the value is $ 119 + Shipping Charges. Please note that this shipment was made based on the value you have declared. Consequently, the claim filed with the carrier was approved $ 20 as the maximum claim amount for this shipment based on the carrier’s terms & conditions.

We handed over all the items to the carrier, it looks pcs went missing post customs inspection check, this might happen while repacking the item (Customs Team) for the final delivery.

If the shipment is not insured and if you under declared the value, then you have decided to go with a maximum risk of shipping on your own.

We value our customers, and we treat our customers as priority and we don’t wish to lose them, you have recently signed up with us and this is your 2nd order.

As a goodwill gesture we have agreed to credit to the max of $ 100 to your ship7 account, but you’re not ready to accept it.

We strictly adhere to carriers' terms regarding claims, coverage, and shipment insurance. You can check https://www.ship7.com/legal/terms article #12

If you agree we can credit the agreed amount of $ 100 to your ship7 account, kindly confirm us to initiate the credit from our end.

We apologize for the inconvenience caused and sincerely appreciate your consideration in revising your review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.

Regards,

Ship7.

Resolved

This complaint has been resolved automatically due to user's inactivity.