Ship7
reviews and complaints

A shipper who receives your parcels to redistribute them worldwide. In reality, they are SCAMMERS who will use threats and pressure to extort money from you, resulting for me in: -1 lost package,

-2 packages received after 3 months,

-30 emails and chat messages exchanged,

-$133 in fees charged by Ship7 (storage),

-$60 in postal fees,

-$25 in service tax for two $30 total products,

and countless hours of my time explaining things to their services.

They have made it to the top of the worst companies list.

They lost my package, threatened to destroy my other parcels to force me to send without finding the lost one, changed the rules between my contracting and shipping, enforced the new rules on me, made me write around 30 emails and exchanges to extort $133 in fees that they themselves caused by making mistakes and prolonging the ordeal.

The customer service does not follow up on any of the open tickets, and each time we have to explain everything again to the person who receives the ticket.

Escalating to the "manager" won't change anything. Chris doesn't understand or read any better than the others.

A real obstacle course for 2 unfortunate packages that will have cost me $200 for a value of $30.

I have never seen anything like this, and yet I had a poor opinion of their competitors, but now I have to say that compared to this, they are top-notch

I recently ordered a magnetic keyboard from China and had it shipped to my address in the USA using ship7.com. Unfortunately, my $150 keyboard was not delivered and ship7.com has been unhelpful in resolving the issue. Despite speaking with their customer service, they deny receiving it, even though their invoice lists the items they received from OnePlus companies, including my keyboard. I strongly advise others to avoid dealing with them. I am now considering filing a lawsuit against them in the USA or UK. If you have also lost or had an item damaged by ship7.com, please contact me at [protected]@gmail.com to potentially join a group lawsuit against them.

No pkg forwarding ever done this in the last 8 yrs i've been shopping online, but they managed to do this twice in this last week... They keep ripping open my brand new sealed cd. The cd arrived at their warehouse sealed as seen in the photos attached, from the warehouse, but when I received it, it's opened and scratched up.. It's also missing the bonus pin inside the boxset... Customs did not even inspect/open/resealed the shipping box, so it's done by their irresponsible warehouse staff... I've had cds that were damaged by their cutters, not to mention they shipped other ppl's items to me and shipped my items to others... See my photos for proof. I'm so upset at this.. Took me years to find that janet jackson cd! Their response (see picture of email) was defensive and aggressive claiming it's seller/carrier's fault, never theirs. Their outer shipping box was never opened, how can it be carrier's fault. The photo of the item upon arrival at ship7 shows it was brand new sealed... How can it be the seller's fault? Then they switched the narrative and claim they can open up brand new cd for inspection... But that wasn't the story when I complained yesterday and nobody ever opens a brand new sealed cd for inspection.. Like what are you inspecting inside a cd case for? Yeah, right.. Keep making excuses to shift blame. So they aren't gonna investigate who messed up and just let this keep happening? Shocking.

Español

Pesimo servicio. No contrates.

Contraté y pague un envío por 60$ el 26 de Septiembre con Aramex. Ellos deciden enviarlo por su cuenta y sin consultar con UPS que siempre para aduanas y te cobra tasa de gestión. Después de 1 mes llegué una factura de UPS y aboné la importación. El paquete NUNCA me ha legado. Lo han declarado como perdido y ahora solo me devuelven 50$.

Es decir: he perdido mi producto, el envío y las aduanas. Caja $250. Son unos ladrones, estafadores. Un servicio al cliente pésimo. No responde por sus servicios.Inició acciones legales contra ellos y los denunció a la comisión del fraude de EEUU. Espero que tengan consecuencias para que no sigan timando a la gente impunemente.

English

Terrible service. Don't hire.

I contracted and paid for a shipment for $60 on September 26 with Aramex. They decide to send it on their own and without consulting UPS, which always stops customs and charges you a management fee. After 1 month I received an invoice from UPS and paid for the import. The package has NEVER bequeathed to me. They declared it lost and now I only get $50 back.

That is to say: I have lost my product, shipping and customs. Box $250. They are thieves, scammers. Terrible customer service. He does not answer for his services. He initiated legal actions against them and denounced them to the US fraud commission. I hope they have consequences so they don't continue to rip people off with impunity.

I used the service to receive a few items because the borders with my country were closed. Now they are open and I'm going to the US again, so I need to ship the items to myself so I can avoid heavy customs fees in my country.

To my surprise, the help center refused to do so, without any reasonable justification. They say they can't ship to the US, but they do so when returning items or in case of restricted items. So it makes NO SENSE that they refuse to ship domestically. Also, this "rule" wasn't clearly stated anywhere beforehand.

At this point, they are holding my items against my will, because I want to ship them all and pay what I owe them, but absolutely can't.

Suite # is 228723

I NEED TO SHIP MY ITEMS TO THE US.

Thank you.

Thiago

TICKET NUMBER : 19571
SUITE : S7-170558

I have used Ship7 for over a year with Good results.

However, that last few months have been very poor.
A package was delivered 2 months ago.(Tracking number confirms this) and Ship7 still can not find it. Raised a ticket a few days after we had confirmation the package was delivery and then the fun started.
I have sent multiple emails and each time they send a standard response that they will ask the warehouse to look. Then nobody gets back to us and we have to ask again every 2 weeks.

After pushing they proposed to do "Ask the warehouse to do a complete Check" and they would get back to us in 2 days. This did not happen. 2 weeks Later we enquired and we get the same "We will ask the warehouse to do complete check and will get back to you" email. That was 5 days ago...still no response.

We had another package lost like this for 3.5 weeks before they magically found it.

Extremely disappointing. Based on this I can only advise people not to use Ship7.

Deeply dissappointed,
J. T

The negative experience started after they received the very first parcel on my behalf on Nov. 3, and assigned a different weight from that which the shipper had clearly printed on the label stuck to the parcel. I came to know because they had taken a picture of it and uploaded it to my mailbox, as is their practice with every parcel received.

On bringing this discrepancy to their attention, I got an inkling of the kind of people I was dealing with. They tried to be clever giving me all sorts of excuses as to why they had changed the weight but I refused to budge. They even wrote one time, that the actual weight was 2.5KG instead of 2.5 LBS, until I let them know that there was a huge difference between 2.5kg and 2.5 lbs. They finally reduced the weight closer to what was put there by the shipper after 3 days and several emails back and forth.
Next, I noticed that for two parcels, the quantities recorded for some of the items were incorrect and brought the same to their attention via email. Getting this corrected took another 3 days and several emails to rectify. This issue occurred several times over the coming weeks and, as usual, it took sending several emails to have it corrected.

Then, the largest of my parcels arrived, and fortunately, I had tracked it on the shipper's (UPS) website and had noted its weight (19 lbs) there before Ship7 processed it. I was therefore shocked to find that ship7 had recorded 27 lbs as this parcel's weight! On bringing this to their attention, they tried to be clever as usual and after several days and emails, once again, one Thomas Alwyn, was finally able to sort the matter out and the weight given by the shipper was finally accepted as the actual weight.

For the sake of brevity, these are some of the other issues experienced;
⦁ Describing items in parcels in incongruous terms like "incest holder", "Hair scalp", & "bathroom floor."

⦁ Taking almost a whole month and several emails for a request to send back 5 items from 3 parcels to Amazon before the request could be completed. Also, before taking out 3 of these items from the same parcel to return to Amazon on my behalf, this parcel weighed 19.9 lbs. The weight of the 3 hoodies, based on what they themselves recorded for the parcel used to make the return (Parcel 5113201) was 3.95 lbs. If one subtracts 3.95 lbs from 19.9lbs, we should have 15.95 lbs left. But ship7 recorded 17.70 lbs instead of 15.95 lbs for the parcel from which the items were taken out. Of course, as usual, bringing this fact to their attention has changed nothing.

⦁ Adding a carpet to the surface of their scales before weighing some parcels (probably to increase their weights) and not doing so for others. On bringing this to their attention, they claimed that they always set their scale to zero after putting the carpet on it.

⦁ Taking unclear pictures of some boxes such that one could not see all the dimensions and surfaces/extent of the box.

⦁ After changing the incongruous names they had given certain items and rectifying their quantities following several email requests from me, re-naming some items again with weird names like, "cutting crapes", "cutting perming" & "chemical powder bag", decreasing the quantities of certain items, removing some items that were recorded before, and re-adding redundant items that I had asked to be removed before. Despite bringing this to attention about 6 days ago, they have refused to date to either respond to that email or rectify the issues listed above, which prevents me from checking out these parcels as I cannot allocate a price to them since I don't know what some of them mean. For others, like the "chemical powder bag" (previously described before the change as "calcium sulphate powder"), having it sent with this name is a surefire way to get customs to seize the parcel on arrival.

⦁ I also discovered from one of the pictures of the contents of my parcels that they uploaded, that the lid of the grapeseed oil I bought had come off, and it took several emails, as usual, to get them to secure the lid back on.

They even added the parcel filled with items that they had returned on my behalf to Amazon, and which the latter has confirmed the receipt of, to the tally of parcels in my mailbox, such that I now have 25 parcels instead of 24 to check out. They then sent me an email notifying me of the arrival of this parcel in my mailbox! Despite bringing this anomaly to their attention over a week ago, they have refused to rectify it.

This brings me to my current issues with these people. The last of my parcels arrived OVER a month ago on November 9, and due to all the needless issues described above and the amount of time they took to resolve, I am yet to check them out for shipping.
Hence, in preparation for a repacking request, I sent an email to ship7 on 30 Nov. asking that pictures of about 5 parcels be re-taken because the pictures initially taken were not clear enough to see how large they were. A length of 40 inches was also recorded for one of the parcels, a figure which I am sure was incorrect.
To summarize, I told them I wanted clear, complete, pictures of these parcels, as I wanted to confirm their dimensions, as large enough and suitable for my other 22 parcels to be re-packed into two of them. They refuse to carry out my requests to date and apparently want me to buy a box from them.
I went to their Facebook page three days ago to vent, and I've vented every single day since then. I was not contacted by anyone until very late on Tuesday, 15 Dec., more on that below.

Yet, they had the nerve to send me an email on Saturday and Sunday (despite being supposedly closed on weekends) titled; Hey,...! You forgot something.", which said, among other things that;"Your packages are sitting in your Ship 7 Mailbox for 30 days! We just wanted to make sure you didn't forget about your merchandise"! Find attached, a screenshot of said email.

So here I am now, unable to check-out my parcels because they are refusing to respond to their emails and my requests. Yet, they are well aware that there are only 17 days left for the first parcels they received at their warehouse to be stored for free. I guess their end game is to delay until the free storage period runs out so I can start paying for the storage of my parcels in their warehouse. I'll keep the site updated as events unfold.

I decided to use Ship 7's services because of the many positive reviews online but I now believe that most of the 5-star reviews are probably fake, as most of them exhibit the characteristics of a fake review.

So, after finally contacting me for the first time in 3 days very late on Tuesday, 15 December (Which I only got to see and respond to the following day due to the time difference) and giving me some lame excuse that they couldn't respond earlier due to an increase in volume in incoming parcels, they are now back to their ways while time runs out.

Their response, as usual, solved little to nothing and they have, once again, wilfully gone into hiding. Yet, they had the guts to send me an email Ad, again, about some Hassle-free with DPP which is not even offered where I live.

All I have been asking for, for almost 3 weeks now are the following:

⦁ Remove Parcel 5113201 from my mailbox.

⦁ Change back to their former comprehensible descriptions, items in parcel 5113235 with incomprehensible names like"CUTTING CRAPES","CUTTING PERMING", &"JJUICER CUP"? In the same parcel, put back"Lavender oil"(which was inexplicably removed) and remove"Aromatherapy oils"(which was re-added after it was initially removed at my request). Also, in the same parcel, Increase the quantity of"pan" and glasses to to 2, as they were before they were inexplicably reduced to 1. Lastly, change the weight of this parcel to 15.95 lbs, which is what it should be after the removal of items that weighed 3.65lbs

⦁ Finally, send me clear, photos of parcels 5106047 (Now changed to 5113235), 5105986, 5105835, & 5105086 sitting in this same, exact position and place as the picture of parcel 5105004 which I attached to my response to you on 16 December (Find attached here too), as requested on since the 30th of November.
As written in my email to them yesterday, 16 December, from the attached picture of Parcel 5105004, I can see the parcel in its entirety and can also see its approx 13.5 inches wide, approx 4 inches in height, with a length of approx 16 inches. Find attached, the 3 photos Ship7 sent instead.

Suite S7-194207

I made a couple of shipments with ship7, the first one asked me for 10 dollars for each item to be consolidated in a buttonhole box, so 7 items 70 dollars plus 98 dollars to ship a box of about 8 lb!
Received the first box I tell you that it was very badly packaged and one of the items (vintage tin machine) arrived all squashed! 80 dollars throw away!

I made the second and last shipment and the customer service confirmed that they would pay me the cost of the item which ruined the shipment, so I pay the consolidation (10 dollars per item) and the 9 pounds 115 dollar shipment!

Parcel arrived without an article for I also paid 10 dollars to write it in the box, I write to the customer service and they tell me that the article was probably stolen by someone!

In the end, in addition to stealing my money and an item from the box, they created damage to me by badly packing the package (without any internal protection to avoid breakage).

Be careful, they are thieves!

Scammers! I want my money back!

Scammers ! Be careful ! I have shiped three times with ship7 and all three times one of the items was missing and every time they told me they would ship it in the next shipment but in the end they stole some items I bought ! Customer service is crap, I will reply when they want and they never solve the problem, they ask you 10 dollars for each item you want to consolidate in just one shipment, they are thieves ! You have to stop them and check the regularity of a thieving company ! There are other safer companies for the transport of your purchases, do NOT use this service from ship7, they are scammers !