Sam's Club review: Betty crocker batchables cookie mix

I then called your member customer service number and waited for some time before someone "answered" (actually I had to listen to the rep finish their conversation with others before he finally said something...No greeting or apology for this) and told him why I was calling and he said it was a local club problem and hung up on me !

I called back and had a agent who asked me to hold for a minute and finally came back after 10 min and said you don't have the item. Why is it advertised in the savings book if you don't have it available at all?

If this is how your customer service teams are going to treat members , I guess I should take all of my business to Costco as I have that membership also.