Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
Rugs USA Logo

Rugs USA

RugsUSA.com Inc.

106 E. Jericho Turnpike
New York
United States - 11501
Customer Care
1 866 681 8138 0 0
Go to Rugs USA:    Twitter  Facebook      

Rugs USA Complaints & Reviews

Rugs USA - New Jersey, Cranbury - Rugs were the wrong size

Posted: 2015-11-22 by    Reviewer59808
Complaint Rating:  0 % with 0 votes
Problem description: We ordered 2 rugs from this merchant. They were the wrong size. We decided to return them which was within compliance with their policy. We received a return authorization number for each rug (after asking 3 times). The return authorization email gave the following instructions:...

Rugs USA - Faulty Advertising

Posted: 2015-03-20 by    NRG15
Complaint Rating:  0 % with 0 votes
They provide a price for the rugs online and when you go and add it to you cart, they increase the price. I tried it on multiple computers and even took a screen shot of the price change and sent it to them. They said they "changed" the price as I was checking out and refused to honor the original...

Rugs USA - Terrible quality and customer service

Posted: 2014-08-18 by    Aburr
Complaint Rating:  0 % with 0 votes
I am completely disappointed with the quality, customer service, and all around purchase. I was initially so excited about my purchase and received many compliments. 30 days after my purchase I tried to clean a dirt spot with a simple rug cleaner that I have been using for years and the dye...

Rugs USA - Poor customer service - slow refund

Posted: 2014-07-06 by    cs_adams
Complaint Rating:  0 % with 0 votes
I placed an order on May 11, 2014 for a rug for my soon-to-be-born granddaughter. By May 20, I was contacting Rugs USA for the statu s of my order as I had not received a confirming email from them. Finally on May 21 I received this email
"There was a system error where this item was...

RugsUSA.com - New York, Mineola - Difficult to get refund

Posted: 2014-04-15 by    AroonS
Complaint Rating:  0 % with 0 votes
Please do not buy anything from the company www.rugsusa.com and return it as it will be extremely frustrating to get your money back for a refund. Though they mention the words Easy Returns on their website, it is far from true. I had placed order#WS565473 on1/3/2014 through www.rugsusa.com...

RugsUSA.com - Poor return process

Posted: 2011-12-29 by    Suzie45
Complaint Rating:  0 % with 0 votes
Ordered a rug online from RugsUSA. It arrived in the wrong color, the website was incorrect. When called customer service they acknowledged error and contacted manufacturer for return prepaid shipping. Two weeks later and MANY phone calls still waiting for return information. Rug was an unsightly...

Rugs USA - Takes Your Money and NEVER Delivers

Posted: 2011-03-17 by    Packers
Complaint Rating:  100 % with 1 votes
Do not purchase from Rugs USA, they are fraudulent and scammers. When you purchase an item they instantly take your money, but they never send your item. They have worthless customer service that never answers their phones, emails or chats. When you are lucky enough to get ahold of them they...

Rugs USA - Wrong item, horrible customer service

Posted: 2011-02-11 by    Mon33
Complaint Rating:  0 % with 0 votes
Rugs USA ships the wrong items and offers HORRIBLE customer service. Consider yourself lucky if you actually get the item you ordered. I ordered a rug on 12/23/10, after calling the second time approx. 3 weeks later, then they indicate the rug is on back order. Well on 1/28/11 a rug arrives,...

RugsUSA.com - New York - Terrible customer service

Posted:    Linsalater
Complaint Rating:  0 % with 0 votes
I ordered a rug on Nov 26. It is now Dec 15. I have been told on 2 separate occasions that my item was shipping. The telephone hold times are a minimum 30 min. Live Chat doesn;t always respond. Sent 2 emails, no response. They keep blaming the vendor. I called the Vendor and the rug is in and...

RugsUSA - Don't buy from them

Posted:    Pilotwife5
Complaint Rating:  100 % with 2 votes
They are horrible! The beige leather shag rug didn't look like photo- it wasn't plush- it was a bunch of scrap leather of extreme different lengths and it shed 15-20 pieces a day! Not only did they not answer my repeated phone and email messages, when I did send them pictures they...

Rugs USA - New Jersey - item was never delivered

Posted:    cmg23
Complaint Rating:  0 % with 0 votes
We needed a new rug for our living room and we decided to go to RUGS USA since they had what looked like a great promotion - if you bought a rug you'd get a runner and another small area rug for free.

The website looked professional and the name had "USA" in it so it promised...

Rugs USA - New York, Long Island - Force you to pay for something you don't even order: Even the BBB can't get a response

Posted:    minigoober18
Complaint Rating:  100 % with 4 votes
This is in reference to your complaint against RugsUSA.com. Your complaint was assigned ID 8060422.
Your BBB has tried to present your complaint to RugsUSA.com in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response...

RugsUSA - Slow delivery and charged for their error

Posted:    Alex
Complaint Rating:  100 % with 1 votes
RUGSUSA: I waited over 4 weeks for delivery of one rug and two carpet pads. Couldn't contact them by phone; no answer. Their "Live Chat" did not exist. E-mailed them 4 times, no answer. After 5 attempts, finally a customer rep answered the phone. When the pads were finally delivered, one...

Rugs USA - Ohio, Columbus - Wrong rug, won't ship return label

Posted:    amanda423g
Complaint Rating:  100 % with 2 votes
I really wish I would of looked up the complaints on RUGS USA before purchasing! You are all correct! HORRIBLE CUSTOMER service. I am sick of hearing "we are sorry for your inconvenience!" They shipped me the wrong wrong a week ago. I've been on the phone twice, 25 min. the first time on...

RugsUSA - Never received product. Pathetic exuse for customer &service&

Posted:    Gregor
Complaint Rating:  100 % with 4 votes
DO NOT BUY FROM THIS COMPANY. I found the rug I was looking for online through rugs usa on sale, much cheaper than anywhere else, AND there is no sales tax or shipping charges. Always remember, if it sounds to good to be true, it is. I'm sure their products are of good quality, although...

Rugs USA - No delivery and awful customer service

Posted:    Rupert
Complaint Rating:  100 % with 1 votes
I attempted a rug order from this online vendor, and was charged immediately. After receiving conformation of the order via email, two weeks went by without any further word as to status of fulfillment. All attempts to reach the company by email and by phone failed. It appears they do not actually...

Rugsusa.com/area Rug - Ordering from Rugsusa.com

Posted:    P.J. Williams
Complaint Rating:  100 % with 1 votes
I ordered an area rug from RUGSUSA.com at the tune of $494.00 dollars, on the 12th of February, 2010. Today is the 26th of February, 2010 and I have not received the product I ordered nor have I been able to contact the company by telephone or email. When ordering the rug, the salesperson did...

Rugs USA.COM - New York - Will Not Ship Product

Posted:    Lovins Realty
Complaint Rating:  0 % with 0 votes
I ordered a rug on 1/29/2010. The company received payment right then. I haven't received any shipping details, or rug? I have called over and over and at first I received a voicemail and was asked to press #1 for operator. I would and never received anyone on the phone. Next I would call...

Rugs USA - Massachusetts - Customer Service/Quality of product

Posted:    noncomplacent
Complaint Rating:  100 % with 18 votes
Absolutely the WORST customer service I have ever experienced.
The true measure of a company is not how quickly they can process your credit card payment, but how they respond when there is a problem with the merchandise ordered. Rugs USA failed miserably.
I ordered a rug (Manuf....

Rugs USA - New York - Won't refund money

Posted:    TheGoob
Complaint Rating:  100 % with 3 votes
I ordered 2 rugs from Rugs USA between 9/14/09. I was sent 2 rugs, only one rug was what I ordered it wasn't even the correct item number. I called Rugs USA and informed them of their mistake, originally I had ordered 108TC57-609, they sent me 108TC67-609. I contacted them on 9/18-9/19....

Share with Others

Contact Us


More High School Students Get Diplomas
More High School Students Get Diplomas
more videos More Videos
RSS Feed

Reply to