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Rugs USA Customer Care Service

RugsUSA.com Inc.

106 E. Jericho Turnpike
New York
United States - 11501

Customer Support Phone Numbers

+1 866 681 8138 0 0
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Rugs USA Complaints & Reviews

Rugs USA / Sold me an item they didn't have, still waiting on my refund!

swfl1 on May 9, 2016
Ordered my rug on 4/22, $200 and over a week later it was still listed as processing. I inquired, received a response that they were checking with the vendor then 10 minutes later I received a cancellation email then shortly following that a refund request email. I promptly called and...

Rugs USA - New Jersey, Cranbury / rug return

Reviewer68895 on Dec 11, 2015
I need to return a rug. I was on hold twice for well over an hour and both times disconnected. I then dialed option one for sales. Finally spoke with someone. They said you have to call in to request a return. They said they would send me an email. That took 24 hours. I wanted to purchase...

Rugs USA - New Jersey, Cranbury / Rugs were the wrong size

Reviewer59808 on Nov 22, 2015
Problem description: We ordered 2 rugs from this merchant. They were the wrong size. We decided to return them which was within compliance with their policy. We received a return authorization number for each rug (after asking 3 times). The return authorization email gave the following...

Rugs USA / Faulty Advertising

NRG15 on Mar 20, 2015
They provide a price for the rugs online and when you go and add it to you cart, they increase the price. I tried it on multiple computers and even took a screen shot of the price change and sent it to them. They said they "changed" the price as I was checking out and refused to honor the original listed price.

Rugs USA / Terrible quality and customer service

Aburr on Aug 18, 2014
I am completely disappointed with the quality, customer service, and all around purchase. I was initially so excited about my purchase and received many compliments. 30 days after my purchase I tried to clean a dirt spot with a simple rug cleaner that I have been using for years and the...

Rugs USA / Poor customer service - slow refund

cs_adams on Jul 6, 2014
I placed an order on May 11, 2014 for a rug for my soon-to-be-born granddaughter. By May 20, I was contacting Rugs USA for the statu s of my order as I had not received a confirming email from them. Finally on May 21 I received this email "There was a system error where this item wa...

RugsUSA.com - New York, Mineola / Difficult to get refund

AroonS on Apr 15, 2014
Please do not buy anything from the company www.rugsusa.com and return it as it will be extremely frustrating to get your money back for a refund. Though they mention the words Easy Returns on their website, it is far from true. I had placed order#WS565473 on1/3/2014 through...

RugsUSA.com / Poor return process

Suzie45 on Dec 29, 2011
Ordered a rug online from RugsUSA. It arrived in the wrong color, the website was incorrect. When called customer service they acknowledged error and contacted manufacturer for return prepaid shipping. Two weeks later and MANY phone calls still waiting for return information. Rug was an...

Rugs USA / Takes Your Money and NEVER Delivers

Packers on Mar 17, 2011
Do not purchase from Rugs USA, they are fraudulent and scammers. When you purchase an item they instantly take your money, but they never send your item. They have worthless customer service that never answers their phones, emails or chats. When you are lucky enough to get ahold of them...

Rugs USA / Wrong item, horrible customer service

Mon33 on Feb 11, 2011
Rugs USA ships the wrong items and offers HORRIBLE customer service. Consider yourself lucky if you actually get the item you ordered. I ordered a rug on 12/23/10, after calling the second time approx. 3 weeks later, then they indicate the rug is on back order. Well on 1/28/11 a rug...

RugsUSA.com - New York / Terrible customer service

I ordered a rug on Nov 26. It is now Dec 15. I have been told on 2 separate occasions that my item was shipping. The telephone hold times are a minimum 30 min. Live Chat doesn;t always respond. Sent 2 emails, no response. They keep blaming the vendor. I called the Vendor and the rug is in and has been. DO NOT ORDER FROM THEM!

RugsUSA / Don't buy from them

They are horrible! The beige leather shag rug didn't look like photo- it wasn't plush- it was a bunch of scrap leather of extreme different lengths and it shed 15-20 pieces a day! Not only did they not answer my repeated phone and email messages, when I did send them picture...

Rugs USA - New Jersey / item was never delivered

We needed a new rug for our living room and we decided to go to RUGS USA since they had what looked like a great promotion - if you bought a rug you'd get a runner and another small area rug for free. The website looked professional and the name had "USA" in it so it promised world cla...

Rugs USA - New York, Long Island / Force you to pay for something you don't even order: Even the BBB can't get a response

This is in reference to your complaint against RugsUSA.com. Your complaint was assigned ID 8060422. Your BBB has tried to present your complaint to RugsUSA.com in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to...

RugsUSA / Slow delivery and charged for their error

RUGSUSA: I waited over 4 weeks for delivery of one rug and two carpet pads. Couldn't contact them by phone; no answer. Their "Live Chat" did not exist. E-mailed them 4 times, no answer. After 5 attempts, finally a customer rep answered the phone. When the pads were finally delivered...

Rugs USA - Ohio, Columbus / Wrong rug, won't ship return label

I really wish I would of looked up the complaints on RUGS USA before purchasing! You are all correct! HORRIBLE CUSTOMER service. I am sick of hearing "we are sorry for your inconvenience!" They shipped me the wrong wrong a week ago. I've been on the phone twice, 25 min. the first time...

RugsUSA / Never received product. Pathetic exuse for customer &service&

DO NOT BUY FROM THIS COMPANY. I found the rug I was looking for online through rugs usa on sale, much cheaper than anywhere else, AND there is no sales tax or shipping charges. Always remember, if it sounds to good to be true, it is. I'm sure their products are of good quality...

Rugs USA / No delivery and awful customer service

I attempted a rug order from this online vendor, and was charged immediately. After receiving conformation of the order via email, two weeks went by without any further word as to status of fulfillment. All attempts to reach the company by email and by phone failed. It appears they do not...

Rugsusa.com/area Rug / Ordering from Rugsusa.com

I ordered an area rug from RUGSUSA.com at the tune of $494.00 dollars, on the 12th of February, 2010. Today is the 26th of February, 2010 and I have not received the product I ordered nor have I been able to contact the company by telephone or email. When ordering the rug, the salesperson...

Rugs USA.COM - New York / Will Not Ship Product

I ordered a rug on 1/29/2010. The company received payment right then. I haven't received any shipping details, or rug? I have called over and over and at first I received a voicemail and was asked to press #1 for operator. I would and never received anyone on the phone. Next I would...

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