Rug Studio / Oriental Rug Gallery Of Texas’s earns a 1.0-star rating from 6 reviews, showing that the majority of rug enthusiasts are dissatisfied with their purchases.
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Dreadful
Found a very cute rug with a cat. Its full name is "Fun Rugs Jade Reynolds Cat Pot JR-TSC-155 Multi Area Rug", # 42723.
I was charged and after 3 days I found out that my order was canceled. They didn't even tell me about it. I was just checking my order status on the website and saw this information. I called and asked why they canceled my order without telling me. They said that at first, the rug was on back order, but when they realized it wouldn't be available for a little while, they canceled it.
Ok, how about my money? They offered me to choose a different rug, but I refused. Then they offered to give me a store credit I didn't want. Refused again. Only then they agreed to give me my money back. What a headache!
My order was at the same place after 8 days
Stay away from the company www.rugstudio.com. I checked that two rugs, which I liked, were in stock and I have ordered them. I paid with my credit card and expected to get emails about the order. I received the email, where the seller has confirmed that the order was in stock. Also he provided details of the delivery and tracking number. I waited three days and checked the tracking number. It showed that it was in warehouse. After 5 days it was still in the same place, but the seller avoided my emails.
Still waiting for the two rugs
My husband made the order on the website of the company RugStudio.com. He ordered 7 rugs from them and since April, 2017 he continued to wait for the two rugs and heard some promises. The company has some serious problems with the delivery and they didn’t admit it. They sent some promising emails and told some blah-blah about the delays. My husband asked to return money back, but the seller hasn’t reacted to his request.
Is Rug Studio / Oriental Rug Gallery Of Texas Legit?
Rug Studio / Oriental Rug Gallery Of Texas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rug Studio / Oriental Rug Gallery Of Texas. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rugstudio.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rugstudio.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rug Studio / Oriental Rug Gallery Of Texas as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Rug Studio / Oriental Rug Gallery Of Texas have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Rug Studio / Oriental Rug Gallery Of Texas and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Rugstudio.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Rug Studio / Oriental Rug Gallery Of Texas has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
They still haven't delivered my rugs
I ordered two rugs from the company www.rugstudio.com. I paid for the express delivery, but these jerks still haven’t delivered it. I was upset, ‘coz I wasted really large sum, but all my attempts to get money from them failed. I called them and sent emails, ‘coz I wanted to cancel the order, but the rep refused and told that they have already sent rugs. It was ###. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
I'm sick of waiting and want my order
I ordered several rugs from the company Rugs Studio. I was disappointed in the services and the attitude was also awful. I didn’t get the full order, so I contacted the rep, who told me that they split my order, but I needed to be patient. I waited 3 more weeks, but the situation was the same. I have no idea what to do now. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
I haven't received refund
I bought carpet from the website www.rugstudio.com. They had sales at this time, and it cost me about $300. I received some rubbish and the carpet didn’t look as on the photo. I called the customer services, but the agent was so rude and refused to pay for return postage. Also he didn’t allow me to speak with manager. I paid for return postage on my own, but this scamming company still hasn’t provided my money. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.
Rug Studio / Oriental Rug Gallery Of Texas Reviews 0
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Overview of Rug Studio / Oriental Rug Gallery Of Texas complaint handling
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Rug Studio / Oriental Rug Gallery Of Texas Contacts
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Rug Studio / Oriental Rug Gallery Of Texas emailsservice@rugstudio.com100%Confidence score: 100%Support
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Rug Studio / Oriental Rug Gallery Of Texas address12719 Cimarron Path, San Antonio, Texas, 78249, United States
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Rug Studio / Oriental Rug Gallery Of Texas social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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