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Philip Morris USA
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1.3 87 Complaints
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Philip Morris USA Complaints 87

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3:12 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Marlboro provides its customers with codes on the inside of every pack of cigarettes. These codes are added up inside your account on their site, and you can use them to purchase rewards/items from their catalogue. Realizing each pack is 100 points and the cost of a sticker is over 1000, I'm sure you'd agree these are very expensive points. I received an...

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2:27 pm EDT
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Philip Morris USA Gift card

Next week will make a YEAR that I've been trying to receive my 50.00 Visa Gift Card from Marlboro.com for the redemption of points.

Customer Service just keeps telling me to call back. They said they have no control over this. They have it on the site to order but they can't use that to ship my order. They could easily verify that the card hasn't been used. I think a year is far beyond my being patient. I wrote to corporate but never received a response.

No gift card and they won't return the points to my account. Having my points refunded would make it possible to order a new card.

Desired outcome: Either the 50.00 Visa Gift Card or return my points to my account.

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10:57 pm EDT
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Philip Morris USA Marlboro light short box

Marlboro lights have changed. I have noticed a uncomfortable, toxic tasting chemical in all the packaged boxes with the "Promotional Advertisement on the outside wrapper and as well as the little insert advertisement on the inside. Now, Phillip Morris is being sneaky and doing away with the outside advertisement in the plastic to trick the customer into buying thinking you are buying a reg. Pack that tastes normal and you can actually enjoy. I have noticed this " Misrepresentation " going on for the last 3 years. Time has come to explain the issue and make it stop. You are fired! I speak for about 1200 people and we all feel the same. We would rather pay more for "American Spirits", natural ingredients, then spend money on lighter fluid cigarettes. You lost our business forever P.S., the cigarettes burn abnormally and burn up the sides of the cigarette. Chunks of tabacco and paper fall on the carpets

Desired outcome: Fair Compensation.

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Is Philip Morris USA Legit?

Philip Morris USA earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Philip Morris USA to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Philip Morris USA is known for their high standards and safety. If you're thinking about dealing with Philip Morris USA, it's wise to check how they handle complaints.

Philipmorrisusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Philipmorrisusa.com you are considering visiting, which is associated with Philip Morris USA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Philip Morris USA is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several positive reviews for Philip Morris USA have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Philip Morris USA has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 87 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the philipmorrisusa.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Philipmorrisusa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The philipmorrisusa.com may offer a niche product or service that is only of interest to a smaller audience.
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4:26 am EDT
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Philip Morris USA Choice original blue 25g

Every packets ziplock seal breaks in the first few hours of opening the packet which never happened till about a few months ago. This allows the tobacco spill out of the pouch and also become dry/stale very quickly.! I’ve tried many different suppliers and always the same problem now! We spend a lot of money on these smokes these days and I and probably many would like to keep our tobacco fresh as can be and within the pouch not on the floor or in your pocket!

Desired outcome: Fix the problem and compensation for stale tobacco

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8:10 pm EDT
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Philip Morris USA Marlboro short reds box

I have purchased 2 cartons in the last month that are awful. They burn down the middle of the cigarette and waste it. The first carton I thought maybe we just got a bad box. Now we have another carton the same way.I have smoked these cigarettes for 40 yrs what is going on? Very disappointed! We buy our cigarettes in seligman Mo. Ruby's Store. We have never had a problem with Marlboro before. This is probably a quality control issue that was over looked.

Thank you.

Desired outcome: Please refund or send 2 replacement cartons. Thank you.

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5:49 pm EDT

Philip Morris USA Damaged Cigarettes

Please see the attached below. These were purchased at a gas station in Bensinville Illinois. Who would not exchange them even with receipt or proof of purchase. Not a great reputation to put any name on. Its an Amoco (Grahams) on Irving Park in Bensenville illinois

reimbursement or coupon there were 4 packages crushed inside. These were purchased at Grahams Amoco on 1-27-23 for A carton $127.44

Desired outcome: Would have been an even exchange. I tried going through the stool first , but with no luck. I am just hopping to get reimbursed for the 4 packs or a coupon to cover 4 packs.

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8:50 pm EST

Philip Morris USA Marlboro menthol gold 100's

Last 4-5 packs (and now a whole carton) of Marlboro Menthol lights(gold) 100's that I've smoked for 15 years has a terrible taste now. (Since mid Jan 2023) Brother confirmed also as he smokes same.

Did Philip Morris change the "recipe?"

Consumers have the right to know!

I chose these specifically for the flavor...menthol, but not too much. Best way I can describe the issue is, not enough menthol flavor and bad after taste.

I'm now out of $102.64 and no product..yes, they taste THAT bad!

I'd appreciate an answer. Tyvm

Desired outcome: Change back to previous recipe/manufacturing process AND an answer as to why this has happened???

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3:18 pm EST

Philip Morris USA Marlboro special blend gold

The last three cartons I have purchased have had the same problem, cigarettes pulled from brand-new pack are bent up and broken. When the cherry gets to the bend and crinkles, it falls off the end. I even bought from a different chain of stores and had the same issue. I would think, for the obscene prices we have to pay, these things should be in pristine condition. Really thinking about quitting due to expense and quality. I do not pack my cigarettes, either.

Thank you, Tim Hart

Desired outcome: Find and fix issues minimum.Couple of free/reduced carton coupons.

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5:17 pm EST

Philip Morris USA Marlboro cigarette coupons and customer service

I have smoked Marlboros for over 30 years and had never been able to get the coupons mailed until a year or two ago. Well they arrive very sporadically but that's not my complaint. My complaint is that the last two times they have sent coupons it is for chew. I have never chewed nor will I ever chew. I signed up for cigarette coupons and it's pretty dumb and suspicious to send me chew coupons. When I tried to call customer service they left me on hold until they closed. This is a crock of [censored]. Please see if you can straighten them out over there. It is ridiculous to send me chew coupons when I have used your cigarettes for over 30 years 30 YEARS. I hope they can do better because with the I'm about ready to switch brands. They aren't the only brand around neither is Phillip Morris. Thank you

Sincerely Tina Terry [protected]@gmail.com

Desired outcome: Cigarette coupons not chew coupons

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7:59 pm EST

Philip Morris USA Marlboro cigarettes prices

Why are cigarette prices almost $13.00 for a pack here in Maryland and they're less than $8 in California? Maryland is a tobacco state.
No one seems to be complaining about this When covid hit they jacked up the prices to almost double what we were paying your company lied about the fact that they were addictive so were all hooked on them and now were getting robbed by the cost of them. Something's got to give, you all this is insane.
I am now forced to buy loose tobacco and tubes to roll my own at $20 a month as opposed to $24.00 for 2 packs a day Your loss Phillip Morris, We shouldn't be paying for your lawsuits and any other BS that has nothing to do with the average consumer.

Desired outcome: Prices need to be lowered so that smokers can afford to do it. Taxes on them are outrageous Raising prices to keep younger people from buying them isn't how. You can teach them to do as i say not as i do

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4:22 pm EDT
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Philip Morris USA Marlboro cigarettes

I recently purchased 2 cartons of ultra light cigarettes that burned extremely fast. I believe they were rolled to loosely. They really were a waste of money. I would light one put it down for a minute and then it was half burned. I have 6 packs left and am considering changing brands.the UPC codes are 284782 on all of them I threw the outer cartons away. They were purchased at Sheetz store in Orange VA. The approximate dates were 9/12 & 9/19. I smoke a carton a week. Let me know if any further info is needed.

Desired outcome: I would like at least one of the cartons replaced.

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6:43 pm EDT

Philip Morris USA Marlboro 100's

I have been smoking this brand for well over 50 years and now may have to switch because the cigarettes are now burning faster than I can smoke them. I am paying $12.30 per pack this is terrible. This has been going on for about 6 weeks now. Instead of one pack per day I am buying 2 packs per day. Is it time to switch brands after all of these years?

Desired outcome: Replacement

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11:15 am EDT
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Philip Morris USA Parliament coupons

I change marlboro to parliament cigarettes an I want to get coupons for parliament an not for marlboro an more my wife has change to an would like to get coupons to for cartons my # [protected] my wife #[protected] I hope you can do this because the cost is to buy them is getting to high net step is to quit we are on a fit income so to keep paying more is not in the cards

Desired outcome: email me an let me know if you are going to send me an my wife coupons

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6:45 pm EDT

Philip Morris USA Cigarette

On the 01/09/2022 I bought two packets of Peter Jackson blue 5 cigarettes were half empty and the second packet had Longbeach paper around the butt I pay good money for my smokes and I'm so disappointed in the product that I paid top dollar for I want to be compensated for this as it is due to how they were made by you I'm very disappointed and angry that I wasted my money and if this is not corrected I will post my complaint everywhere and let everyone know not to purchase you cigarettes

Desired outcome: Replacement for the product and for the inconvenience it has caused me

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9:38 pm EDT
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Philip Morris USA L&M full flavor Cigarettes

Went to pull cigarette out of pack it came apart. Went to flick ash the whole cigarette except for filter fell off. Carton is defective so far every single pack has had several cigarettes that have been defective. I purchased the carton at Dollar General in Wayland Mi on 8/12/22. If it was just a few I wouldn't complain but it has been several. I have very limited funds right now, and with how much everything has increased in cost I can't see taken a loss

Desired outcome: I hope to hear from someone, and would like to be compensated

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6:37 pm EDT

Philip Morris USA Regular marlboro menthols

I’m a US Army Veteran and I’ve been smoking RMM for more than 15 years. Wednesday June 1st I bought 2 packs. Since then each pack has made me sick and throwing up. If I try a different menthol brand I do no get sick.

Something is wrong and it needs to be fixed. I had to throw away 3 unopened packs and 1 open pack. This is uncalled for and will be seeing my doctor at the Veteran Affairs Hospital and getting a lawyer if it isn’t resolved.

Desired outcome: Products need to be tested for unknown chemicals.

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New Bad Taste
US
Feb 06, 2023 8:40 pm EST

Agreed. I've been smoking Marlboro Menthol light (gold) 100's for bout 15 yrs. Last 4-5 packs have tasted nasty! My brother, who smokes same confirmed it!

Has the "recipe" been changed? Has minimal menthol and very unpleasant after taste.

So Philip Morris...what changed? Consumers have the right to know.

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3:28 pm EST

Philip Morris USA Phillip Morris business practices

I have been a Marlboro smoker for many years. Today I switched brands. I was made aware that Phillip Morris continues to sell products to Russia despite them being in violation of international law. I will not buy any Phillip Morris products until the company stands for Ukraine. Stands for democracy. 03/08/2022

Desired outcome: Stand with Ukraine. Stop dealings with Russia

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7:44 pm EST
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Philip Morris USA My saratoga mentols

I was smoking Marlboro red 100’s since I was 14. Back then 100’s actually were in a gold box instead of red. When I got married my husband made me switch to Saratogas due to smoking odors of Marlboro, even though I loved them. After a carton of brown full flavor I switched to menthol in about 1974. Stayed with them until recently when I couldn’t get them anymore. Men were falling over each other back then to light my sexy cigarettes! ;) Even though I’ve been single off and on over the years, I stuck with my Saratoga menthols.

; (I miss you!

Desired outcome: Please please start making them again

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Danielle Jeanette
US
Apr 16, 2022 5:44 am EDT

That would be such a shame if Saratoga really has been discontinued. I very fondly remember trying a pack of the menthols as a young teen not long after I officially became a committed, daily smoker on the Eve Menthol Lights 120s that a family membwr had beem providing me. The Eves quickly became too weak for me, but I was told that stronger 120s such as more and Max will probably too big of a leap, and I didn’t like The newly released Virginia slims 120s and Saratogas were just right for me as far as the strength went, and I remember really liking the taste and the smoothness. To this day, they are the only cork filtered cigarette that I ever liked. I’m only posting this after finding this forum after stopping at a few tobacco shops yesterday looking for a carton of Saratoga Menthols for the first time in years but struck out at all three places. I’m going to call around some more this morning and see if I can find a leftover carton or 3 somewhere.

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Danielle Jeanette
US
Apr 16, 2022 5:43 am EDT

That would be such a shame if Saratoga really has been discontinued. I very fondly remember trying a pack of the menthols as a young teen not long after I officially became a committed, daily smoker on the Eve Menthol Lights 120s that a family membwr had beem providing me. The Eves quickly became too weak for me, but I was told that stronger 120s such as more and Max will probably too big of a leap, and I didn’t like The newly released Virginia slims 120s and Saratogas were just right for me as far as the strength went, and I remember really liking the taste and the smoothness. To this day, they are the only cork filtered cigarette that I ever liked. I’m only posting this after finding this forum after stopping at a few tobacco shops yesterday looking for a carton of Saratoga Menthols for the first time in years but struck out at all three places. I’m going to call around some more this morning and see if I can find a leftover carton or 3 somewhere.

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5:27 am EST

Philip Morris USA Bond Street tobacco

I am pulling huge storks out of my pouch. I have included a photo of one of the storks which is firm and as long as my lighter. Tobacco cost to much for this to happen. I bought the 15g of bond street red pouch from Coles, northgate, glenorchy 25th Jan. I would appreciate a refund or a replacement.

Desired outcome: Please refund

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8:58 am EST
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Philip Morris USA Marlboro seventy twos v287z14c5

Bought a carton of Marlboro seventy twos. Opened a pack to find 3 cigarettes missing.

Opened another pack, it was missing three cigarettes.

At the price of a carton missing cigarettes from packs is not expected.

I have not opened the rest of the packs but 2 packs out of three are missing cigarettes I figure more will be missing from the carton

Robert davis

Desired outcome: Replacement/ refund.

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Overview of Philip Morris USA complaint handling

Philip Morris USA reviews first appeared on Complaints Board on Jan 29, 2009. The latest review Rewards program was posted on Mar 3, 2024. The latest complaint retailer from singapore was resolved on Apr 02, 2017. Philip Morris USA has an average consumer rating of 1 stars from 87 reviews. Philip Morris USA has resolved 6 complaints.
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  1. Philip Morris USA Contacts

  2. Philip Morris USA phone numbers
    +1 (800) 343-0975
    +1 (800) 343-0975
    Click up if you have successfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number 0 0 users reported that they have successfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number Click down if you have unsuccessfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number 0 0 users reported that they have UNsuccessfully reached Philip Morris USA by calling +1 (800) 343-0975 phone number
  3. Philip Morris USA emails
  4. Philip Morris USA address
    P.O. Box 26025, Miami, Virginia, 33102-602, United States
  5. Philip Morris USA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 19, 2024
Philip Morris USA Category
Philip Morris USA is ranked 16 among 33 companies in the Smoking and Tobacco category

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