Lambert & Butler
reviews and complaints

On Wednesday 17th April I purchased a 30g l&b original rolling tabacco at coop in burley £19.95 and it’s dry as anything unsmokable I had to purchase another different brand after as it hurt to smoke it! Waste of £19.95 and I always smoke this brand hot a lot of people to change to this brand as well I’m so disappointed in this as not the first time it’s happened now but this is first compliant I’ve made.

I bought a pack on the 13th March in an off licence in park center @ £14.75 so far 4 of the cigarettes have been hard to smoke as they seem to have what looks like wood in them I have been smoking these cigarettes for years and have experienced this a few times but at the price they are now its not exceptable I am an ordinary working person I don't know what exactly you want me to say the cigarettes were defective

Thanks Denise mcdonnell

Today I purchased a 50grm pack of Lambert and Butler, rolling tobacco upon opening the packet. I was very distraught to find at least 30% of it was extremely large uncut pieces of tobacco

As you can appreciate it, makes it very difficult to roll into a smokable cigarette and I feel very very unhappy about this

I have picture evidence if I can attach it and send it to you.

I returned to the store but was told they could not take the packet back which is upsetting as I have been left short now as I ration my tobacco to last as I can’t afford to just buy another packet

I wish for a refund on that packet as soon as possible

My name it Tom lythgoe

I live at 14a, Lindi Avenue, Warrington, Cheshire, WA4 2SJ

My contact number is [protected]

Please contact me as soon as possible

Many thanks

Tom

13 out of the 20 cigarettes from this packet, the head has fallen off half way through smoking! I feel there is a defect with this packet or batch which I’ll send photos! Luckily I have managed to frantically pick up majority but on one occasion one burnt my carpet. Heads falling off should happen once in a while but not 13 in one packet! I have bought this brand for 20 years and never have this issue.

On the 4/11/2023 I was smoking your smokes and looked down to see the butt of the smoke was moldy and noticed it looked like the end had been cut off. I was really discussed and felt sick to see this, it looked like something had been done to the smoke. I will not buy this brand again and will recommend others don't either. I feel this smoke needs testing and may look into it.

Ann-maree O'Brien

[protected]@gmail.com

[protected]

I’m complaining about the last 3 packs of lambert and Butler I have brought.The tobacco is very woody and I lose more cigarette than I can smoke also the tobacco comes out of the cigarette.I do not usually complain but I’ve had enough as cigarettes are expensive enough to buy .I had brought them from my local Co op store in Surrey .I do hope you can answer my query.Yours sincerely Mrs K Stanesby.

twice now i have bought lambert and butler silver and a few of them have been broken at the tip of them. the first pack there was 4 damaged and the second pack there was 5 damaged. the 2 packets of 20 were bought at different locations. i have to say i am not impressed as i have been buying lambert and butler silver for the good part of 20 years and never had this problem before.

My wife bought me a packet of 20 lambert and butler yesterday date being 17/10/2023 at around 18.30pm from a shop in my local town.on opening them there was strangely 2 ciggerettes missing from the packet the rest of the packet was fine.im just bringing this to your attention as ive smoked this brand for many years and I don't wish to stop.should it happen again I will have no choice as they cost me a fortune as it is

kind regards

Steven mccarthy

18/10/2023

I purchased a packet of lambert and butler blue from keystore Grangemouth Scotland I found a piece of metal inside one of the cigarettes. This is totally unacceptable and dangerous. The metal looks almost as if it may be debris from a machine or from a drill that’s recently been used to repair metal work within the factory. Cigarettes purchased at 8pm on Sunday 15th October 2023.

out of this pack 4 of the cigarettes, while smoking them the head has came off, the 4th time it happened it fell on my new dress that i just bought and has caused an extremely large hole in my dress, i do not flick it with force so i am assuming there is a fault in the packaging of these cigarettes. Previous packs that i have had have done this too, packaging details are as follows KPL11GMDyrwv6 [protected] a plus

I bought 3 packs of 20 lambert and butler original silver from the local garage yesterday they taste funny like there’s some sort of substance inside them and the cigarettes look a blue colour, I’ve smoked these cigarettes for years and never have problems it’s going down hill and the only one I smoke this is not right you can not sell cigarettes like this.

I’m from the uk i spend at-least 400 pound a month every month on cigarettes only l&b blue brand as its the only ones i smoke never had a problem but i have opened a pack i have bought today and instead of 20 cigarettes there is only 18

I know its only 2 less but i am not happy at all not after all the money i spend with yous! This is totally unacceptable i hope i don’t have to start buying new cigarettes from another brand as I have only bought with yous for years and its the only ones i smoke and spend my money on i am not happy and feel very let down off your company i am job smacked i feel like I’ve been robbed!

Hi, I’ve been smoking lambert since I started smoking (very good/bad) and about a year ago I swapped to lambert tobacco which is great in general but there’s been SO many twigs in there for a while now so take better care of your tobacco plants please. I bought it 6.6.23 in the spar Cardiff, opposite the castle. It cost me 19.65 so I would hope for better quality? Hopefully it’s rectified soon

Thanks, Ben E.

I have smoked this brand of cigarettes for over 20 years and the last few months I don't know how many I have wasted because they taste menthol and the end of the cigarette falls off after a minute of it being lite I have burned myself and my pillow on the sofa I don't know what has happened but it's not right for this to be happening they cost to much money to just waste them

I have bought 4 packets of lambert and butler
When I have taken the cigarette out of the packet half of the tobacco as come out of the end of the cigarette
The prices have gone up and are now very expensive I have mental health and panic attacks this as really caused me anxiety as I can't afford to pay for cigarettes for this to happen
I look forward to a response
Thanks jackie

Good morning, my recent purchase saw a few cigarettes break through what felt like wet filters within 2 drags of it. Iv been smoking this brand for 4months and up until yesterday may 16th I haven't had an issue. My packet was purchased at prospect Vale smoke mart in Launceston Tasmania at approximately 11am. The number on bottom of packet is 3c02eqa.

Today 2/5/23 at approximately 13:10, I purchased L & B Blue Original 21 from Tesco Express 6380, 63 Church Road, Gatley, Stockport, SK8 4ES. Upon opening the packet I found not 21 or even 20 cigarettes but in fact, there was only 19 cigarettes in the packet. As you can imagine with the cost of cigarettes, I was disappointed to say the least. The Barr code on the packet is [protected] I didn’t take a receipt as we are all trying to go paperless but I have a screenshot of the transaction from my online banking.

Thanks for your help.

I bought 40 l&b blue bright cigarettes from my local shop I opened a packet and my sister got one my packet that I got the cigarettes burnt in one side they burnt down really quick also there was loads of tiny holes in them I went to the shop showed him the [censored]s all burnt on one side and he told me I would have to complain to yourselves as he could not refund my sister is driving but will ask her asap about hers could u plhelk me

I bought 5 pks of lambert and butler cigarettes from tesco supermarket in bramley shopping centre in leeds and out of the 5 pks 3 of them were hardly smokeable as the tobacco inside them was so loose that most of it was in the bottom of the box, I have smoked lambert and butler cigarettes for over 30 years and I've never had a problem with them until now, I am absolutely appalled by this as cigarettes are so expensive now I can't afford for this to happen, I am seriously considering changing brands I sincerely hope that this was a one off thing that I won't come across again.

I bought a 40 pack from Tomakin IGA NSW on 31st of March, 2023. They cost me $56.45... The smokes were ALL mouldy! Tasted funny so I ripped one apart and every single one is covered with mould at the filter end, where tobacco ends and filter starts. I have been smoking mould! Cannot believe it. I even went to doctor for a check up ad it frightened me that I had been smoking mould. Very paranoid about mould now after 28 years of smoking cigarettes fine, am not happy at all.