Monarch Dental’s earns a 2.1-star rating from 90 reviews, showing that the majority of dental patients are somewhat dissatisfied with dental care.
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Subject: formal dispute of billing error and request for resolution
I am writing to formally address an unexpected billing issue that has recently come to my attention. On January 16, 2024, I received a statement indicating an outstanding balance of $487.00 for services rendered to my daughter, Naomi. This notice was surprising, given my understanding that all accounts related to Naomi's orthodontic treatments were settled...
Read full review of Monarch DentalI am complaining about 30130 Monarch Dental, 3501 Towne Crossing Blvd, Mesquite, TX 972-270-6646TX 75150
October 30, 2023 I have been going to Monarch Dental at the address listed above for 6 years. At the time, the staff provided a good service, and the dentists were professional and good treatment. On October the 30th, I had an appointment to have a crown installed, the stuff was different. They cleaned my teeth and signed some to install a crown the next...
Read full review of Monarch DentalMonark Dental on FM.78 in San Antonio TX.
So I was given an appointment for 7:30 am on oct. 6 2023, but the only office didn't open until 8:30 am. I get in and they say the doctor is running late. He finally arrived about 9:45, he came to the room and just started to prepare for treatment, never say I apologize for being late nothing. So i'm already mad cause I was given this card that clearly say...
Read full review of Monarch DentalIs Monarch Dental Legit?
Monarch Dental earns a trustworthiness rating of 90%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Monarch Dental. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Monarch Dental has registered the domain name for monarchdental.com for more than one year, which may indicate stability and longevity.
Monarchdental.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Monarchdental.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Monarchdental.com you are considering visiting, which is associated with Monarch Dental, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Monarch Dental's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- Monarchdental.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The monarchdental.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Monarch Dental. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Payment
It happened in October 2021. My tooth got cracked. They won’t take me until I pay in advance. Middle of my treatment dr notify me that she can’t do root canal, I’ll have to see other dr at different location after three days. When I went there they made me pay in advance also same amount. Last visit I went to 1st office for my cap, I notice they had special for full payment for 20% off. When I mentioned to office they apologized to not mentioning to me. I told them to fix the issue and refund my 20%. I wait until 4/2022 for them to take care issues. Finally I call credit card company to dispute. I should have dispute 2nd charge also, since they didn’t told me it’s going to separate, but i didn’t. Call corporate office several times, only respond i received is someone will call you in 72hrs. Now it’s been 2years and I received letter from collection office.
Incorrect billing resulting in collections
I got a upper denture and lower partial denture Monarch Dental and within a year, the uppe denture cracked in half. I made an appt to get it repaired which the office said was possi but I was fitted for and given a new upper denture. When I first started getting billed, I contacted my insurance and was told that I was billed for a new denture. I contacted...
Read full review of Monarch DentalBilling
They have charged me different rates different from my insurance cost list. Had to fight for credit over 2 months back in oct 2022. Then another claim was sent out after I resolved my issue in dec 2022. That second claim gave me a credit of 64.89. staff member agreed to credit and took a partial payment on my next appointment in April 2023. Now they don't...
Read full review of Monarch DentalMonarch dental service
As of may 15 I have not heard back from monarch. I tried first to contact their hdq as well as requesting their callback through review processes. They have advised they would contact me on this site (as indicated below) and also via a bbb complaint that I filed. This is just their way of avoiding me and making themselves look like they care and want to resolve the issue. I will continue to post negative reviews until they keep their word and at least contact me. They have recently been acquired by smile brands inc. So I would be cautious about using any smile brands service groups.
[protected]:55:09
On April 25, 2023 I arrived for my scheduled appointment to have a periodontal cleaning done. I had already discussed and agreed with the Manager, Robbie on the cost for this procedure. I was due to have xrays, Dr exam and a periodontal cleaning with fluoride. Upon examination I was told by the Manager, Robbie, that I needed a deeper cleaning that would cost anywhere from $550-$1100! I advised that I just wanted the normal cleaning that we had agreed on but Robbie refused the cleaning and advised that it was against ADA regulations to do such a cleaning if a deeper cleaning was necessary. I have since conferred with another Dentist and also the ADA and found that this is absolutely not true and that I should be able to have a normal periodontal cleaning performed if that is my desire. I have run into this situation before with this Dentist office trying to upsell me on unnecessary work which I have declined in the past. I refused the newer costly treatment and upon leaving I was forced to pay for xrays and an exam at a cost of $59 which I had to have done again by a new Dentist. I followed up in the review to Monarch and checked the box that I would like to be contacted regarding this matter. I never heard from them so I filed a complaint with the BBB. Monarch's response was they would contact me which they never did. The Dr-s and hygienist there have always been very professional however the Management is horribly rude and unethical to say the least.
Owner
Charlotte V.
Owner
5/10/2023 - Hi Bill, Thank you for taking the time to leave us a review. We are very sorry that your experience with us was not positive and that we did not meet your expectations. Treating patients with care and respect is our top priority and we appreciate you bringing this to your attention. If you'd like to leave us any additional information please contact me directly at [protected]@Monarchdental.com. Thank you, Charlotte
Desired outcome: AN APOLOGY AND REFUND OF EXAM AND XRAYS
I had a front tooth extracted in Dec 2022, which had come loose. It is now June 2023, and I still do not have the permanent tooth, due to office closures in the Dallas area, and general incompetence. I have a "partial bridge" which I am expected to use in the meantime, but am unable to eat with this useless contrivance. Four days before my latest appointment to have the final installment of the prosthetic tooth, I was notified that the tooth will not be ready due to problems with the shade/coloration, and by the way the office will no longer be open on Fridays. If I am ever lucky enough to receive this abominable dental implant, I plan to file a complaint of fraud to the Texas Attorney General.
Dental cleaning visit
On April 25, 2023 I arrived for my scheduled appointment to have a periodontal cleaning done at the Monarch in Euless, Tx. I had already discussed and agreed with the Manager, Robbie on the cost for this procedure. I was due to have xrays, Dr exam and a periodontal cleaning with fluoride. Upon examination I was told by the Manager, Robbie, that I needed a deeper cleaning that would cost anywhere from $550-$1100! I advised that I just wanted the normal cleaning that we had agreed on but Robbie refused the cleaning and advised that it was against ADA regulations to do such a cleaning if a deeper cleaning was necessary. I have since conferred with another Dentist and also the ADA and found that this is absolutely not true and that I should be able to have a normal periodontal cleaning performed if that is my desire. I have run into this situation before with this Dentist office trying to upsell me on unnecessary work which I have declined in the past. I refused the newer costly treatment and upon leaving I was forced to pay for xrays and an exam at a cost of $59 which I had to have done again by a new Dentist. I followed up in the review to Monarch and checked the box that I would like to be contacted regarding this matter. I never heard from them so I filed a complaint with the BBB. Monarch's response was they would contact me which they never did. The Dr-s and hygienist there have always been very professional however the Management is horribly rude and unethical to say the least.
Desired outcome: An apology and a $59 refund for the exam and xrays since I had to have them done over again at a new dentist.
Botched root canal
On November 28th, 2022, I was worked in for a severe toothache. After x rays I was told I needed a root canal and after being told the price the dentist proceeded, but it seemed to me, he was kind of in a hurry. While he was drilling, I kept telling them I was having a lot of pain, at which they kept telling me that wasn't possible. At some point while drilling I heard the dentist say darn and his assistant asked if he needed another file, at which he said yes. When finished I left still in pain, I retuned on December 16 for the crown which was too tight and he had problems taking it off to adjust it, where at some point he said it should be ok even with me telling him it was too tight, and I was still having pain. I had to return on December 22 because I could not stand the pain, the dentist told me was sorry for what I was going through and was sending me to an endodontist to see what was going on. Saw the endodontist on January 9th and was told there was a broken file in my teeth, and he was going to take care of it. I was told by the other dentist that I wasn't going to pay anything out of pocket. My tooth had to be pulled because the file couldn't be removed. This has caused me a lot of pain, trouble eating, sleeping and anxiety. I went to see the office manager to see if I could get my money refunded due to the dentist's negligence, but she said how would it look if they returned everyone's money four months after being treated, I told her I had been complaining since day one. She still hasn't sent in the paperwork even though she said she did. I paid 1,400.00
Desired outcome: my 1,400.00 refunded please
30320 Monarch Dental & Orthodontics 7650 S I35 Suite152 Corinth TX, 76210
I visited this location on 3/09/2023 for a 10:30am appointment. Unfortunately, I did not leave until 1:45 pm. My visit was for an ADA 09944 Occlusal Gd Hard Full 00150 Exam Comprehend Oral, 00220 Xray Periapical 1st 8, 00230 Xray Periapical ADL 9, 00230 Xray Periapical ADL 24, 00230 Xray Periapical 25 and 00274 Xray Periapical.
After they were finished, I went to the front desk and asked for the total amount due. I was advised the amount due was $385.00, which I paid in full. Image my surprise and disbelief, when I received a call from your business office on 03/17/2023, advising me I owed an additional, $150.00. I told the business office, that I will take care of the additional amount, that seemingly popped up out of nowhere, in April. Despite me telling your business office I would take care of the pop-up amount in April, I received, not one but, two calls on 03/27/2023. One from the business office asking for the $150.00, yet again and the other was about making an appointment to retrieve my Occlusal Gd Hrd Full and to see if it fit; that I made for 3/29/23. But to my disbelief and annoyance he (at this point) harassed me as well, asking for the $150.00. Keep in mind, this bill isn't even 30days late and I have been very patient and forthcoming with their gross mistake of not disclosing the mystery amount of this bill once services were rendered on 03/09/23 and I specifically asked how much I owed. So I advised him, as well, to please notate my file and I would take care of the $150.00 amount in April. On 03/29/2023, during my appointment, of course, you guessed it, they harassed me for this amount, yet again. And at this point, I believe the gentlemen deceived me in making the appointment to have me come to the office, to pick up my Occlusal Gd Hrd Full because, he refused to give it to me, unless I paid the $150.00 or set up payment arrangements. I believe he should of gave me this ultimatum over the phone when he made my appointment. After, that I got into a lengthy unproductive dispute with the associate that was sitting at the desk, insisting I was lying and was aware of the bill, when I left the office on 03/09/23. Unbelievably, she repeatedly, continued to pointlessly, falsely claim I was aware of the bill. After such unprofessionalism, I became so frustrated, I paid the entire $150.00 amount! I was so frustrated, I didn't go back to it fitted, for fear they would charge me some more trumped-up charges and not disclose them to me. I will never---, do business with this group of unprofessional, disrespectful people, at this location again!
Had a tooth pulled
I went to the dental office at 1604 & Bandera in San Antonio, TX due to pain in one of my teeth. i met with Dr. Bates who said I had an infection and that the tooth was dead and should be pulled. My appointment to pull the tooth was scheduled for the next week at 9am. The office gave me a prescription for antibiotics. i arrived for my tooth extraction appointment 5 minutes early. At exactly 9am, the dentist that would pull the tooth walked in the door. Interesting. I waited about 30 minutes then was called to have x-rays taken. X-rays were taken the week before but, OK. I waited another 20-30 minutes to see the dentist. While I was waiting in the chair, I saw small black bugs crawling around near the floor baseboard. I brought this to someone”s attention. It seems, the dentist who would pull the tooth was an oral surgeon-Dr. Lang. why an oral surgeon? Dr. Bates told me it would be an easy tooth to pull since it was already dead. After the consult - Dr. Lang didn’t tell me anything new that Dr. Bates hadn’t said. Then I was told to go out to the waiting room so I could discuss the cost of the procedure. I asked why Dr. Bates couldn’t pull the tooth and was told he might not feel comfortable doing that. What is the purpose of Dr. Bates? To generate referrals to specialists toy bring in more money for Monarch? What a racket! I paid the $628 and had to wait again. Finally, at 10:55, I was called back to start the extraction. 5 seconds later the tooth was out. Basically, I had to wait 2 hours for a 5 second procedure. This is unacceptable. I will never go back to that office again. And, if this is how Monarch does business, I will think about not ever using this dental practice again!
Desired outcome: I would appreciate a complete investigation into this office specifically and a review of the way you treat patients. If you want to discuss my experience, you can call me at [protected]
Business operation changes with no warning
Monarch dental scheduled me for an exam and cleaning. They, however, failed to tell me that they changed their rules where you get an examination and then you schedule for a second appointment. My time is too valuable to go twice and lose hundreds of dollars for not working. Why do they not give you this disclaimer over the phone so you can schedule both...
Read full review of Monarch DentalRefused Treatment
Dr. Moore at Monarch clinic at 1005 N. Collins Arlington Tx. Did a root canal on my lower jaw tooth, it was over extended and had to be pulled and bone replacement was put in. I was referred to surgeon Dr. Estekhari at the Monarch office on 5760 W. Pleasant Ridge Rd. Arlington, Tx. 3/9/22 for a consultation for bone pushing on the soft tissue of my lower left gum. He said he could take it off. I wanted to make sure it was bone and not the over extended material that was left in my gum. So I also spoke to Dr. Ingle. I called back 4/14/22 to make an appointment because its hard to lay on left side of my face sleeping because its pushing against the soft tissue in my gum. I talked to Rachel in the Pleasant Ridge office to make an appointment with Dr. Estekhari. Rachel proceeded to tell me Dr. Estekhari is refusing to treat me. Rachel said I needed to get with my insurance and find another surgeon not with Monarch. I was shocked. So if I'm understand her if your dentist have a problem Monarch just denies treatment to fix the problem. We have been patients of Monarch Dental for 5 years. I have never had to file a compliant until now. Dr. Moore made mistakes but he always took care of them. I need Monarch Dental to refer me to a surgeon so I can get this taken care of. Thank you Barbara Stewart
Desired outcome: I need Monarch Dental to refer me to another surgeon so I can get this problem taken care of.
Refund and service
I've always had a great experience with Monarch Dental in Little Rock Arkansas but here in Garland Tx is the worst. After visiting the Monarch on BELTLINE rd in. Garland TX, I'll never trust Monarch with my or my families needs. Over pricing I assume is this Monarch way. The Doctor wouldn't subscribe pain meds unless money was paid. I was in extreme pain...
Read full review of Monarch DentalDid not file claim with insurance company
Appt: 11/7/19 Acct: [protected] Description: Prior to appt. gave the office my insurance information was told the insurance would pay, made appt for 11/7/19 - appt for a consultation, brought xrays with me. Dr. spent less than 5 minutes to inform me everything was good. Went to front desk to pay balance of fee insurance did not cover, was told insurance...
Read full review of Monarch DentalOffice management / scheduling
I'm a new patient, so I had my original consult and a follow-up appointment for dental work. The short version is this office has no office manager, so appointments, waiting and overall time spent there is absurd. Ex 1: First visit, I had all paperwork filled out in advance to save time. I still waited in the lobby for 45 minutes before being taken back...
Read full review of Monarch DentalThe reason I went there was not addressed.
I went to Monarch to have 2 crumbling teeth extracted in 2014 and to this day those 2 teeth still need to be extracted. Instead of taking care of the work that I went there for they used my insurance to do a deep cleaning and on top of that charged me an extra $500.00, I had to take out a loan and pay it back on a monthly schedule. A female dentist came in and recommended that I have a bunch of teeth pulled and there was nothing wrong with those teeth. I left the dental office in Corinth, Texas, and never returned, that dentist should not be allowed to practice. Prior to that incident, I had gone to the Monarch in Dallas at the Casa Linda location and was treated very.
I would never go back to the location in Corinth, Texas, nor would I recommend it. A friend of mine took her teenage daughter there and walked out when they told her the girl needed a deep cleaning. She took her daughter and her money elsewhere. Monarch seems to be a crooked company with a bunch of crooks working for them.
Insurance claim pre authorization not done
Monarch dental in Red Oak, Texas told me that I had a lot of dental work that needed to be done. I gave them my insurance information whici is Humana. They came back and told me that my insurance would pay for $11, 000 after getting a preauthorization. Now 5 months later they are charging me for work that was supposed to be covered in the claims send to...
Read full review of Monarch Dental$1,461.12 refund for service never performed.
I requested refund at the Mansfield, TX office on 21/12/2020 and the billing clerk, Christian stated that she would expedite the refund to me. I called the office back on 2/25/2020 to discover that she had done nothing, but she stated that she would make sure that the refund would get processed to the corporate office as soon as possible. I called on...
Read full review of Monarch Dentalmiscalculated billed /credit ran for no reason
Hello, To whom this may concern.
I've been going to this location for awhile. Billing clerk switch and issues began.
First issue- my credit checked for no reason, if my file would have been looked at properly it wouldn't have happened.
Second issue- the clerk miscalculated a Service not taking into account the service was for a back tooth and then called me back about the bill 4 months later to tell me I had a late bill. I knew nothing about.
I feel as those with all the mistakes I should not have to pay this bill of $114.00 and I absolutely don't want to go back to Monarch because of it.
I've called and left a message with the monarch location and they didn't return my call. It's been a week since the message was left.
Thank you for your support in this matter.
Monarch Dental Reviews 0
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Overview of Monarch Dental complaint handling
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Monarch Dental Contacts
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Monarch Dental phone numbers+1 (844) 800-7645+1 (844) 800-7645Click up if you have successfully reached Monarch Dental by calling +1 (844) 800-7645 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (844) 800-7645 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (844) 800-7645 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (844) 800-7645 phone numberCustomer Service+1 (714) 824-5018+1 (714) 824-5018Click up if you have successfully reached Monarch Dental by calling +1 (714) 824-5018 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (714) 824-5018 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (714) 824-5018 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (714) 824-5018 phone numberNorth & West Texas & New Mexico+1 (714) 428-1305+1 (714) 428-1305Click up if you have successfully reached Monarch Dental by calling +1 (714) 428-1305 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (714) 428-1305 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (714) 428-1305 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (714) 428-1305 phone numberSouthern California & Arizona+1 (714) 428-1279+1 (714) 428-1279Click up if you have successfully reached Monarch Dental by calling +1 (714) 428-1279 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (714) 428-1279 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (714) 428-1279 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (714) 428-1279 phone numberWA, NC, CO, OR & UT+1 (949) 701-0425+1 (949) 701-0425Click up if you have successfully reached Monarch Dental by calling +1 (949) 701-0425 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (949) 701-0425 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (949) 701-0425 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (949) 701-0425 phone numberSouth Texas+1 (714) 824-0951+1 (714) 824-0951Click up if you have successfully reached Monarch Dental by calling +1 (714) 824-0951 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (714) 824-0951 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (714) 824-0951 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (714) 824-0951 phone numberEast Coast, FL, OH, TN, IN, AR, OK+1 (714) 428-1298+1 (714) 428-1298Click up if you have successfully reached Monarch Dental by calling +1 (714) 428-1298 phone number 0 0 users reported that they have successfully reached Monarch Dental by calling +1 (714) 428-1298 phone number Click down if you have unsuccessfully reached Monarch Dental by calling +1 (714) 428-1298 phone number 0 0 users reported that they have UNsuccessfully reached Monarch Dental by calling +1 (714) 428-1298 phone numberOffice Managers Nationwide
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Monarch Dental emailscontactus@smilebrands.com100%Confidence score: 100%Support
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Monarch Dental address6501 Windcrest Dr., Ste 100, Plano, Texas, 75024-3087, United States
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Monarch Dental social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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