Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Humana Logo

Humana Customer Care Service

Humana Inc.

500 West Main Street
United States - 40202

Customer Support Phone Numbers

+1 800 486 2620 5 4
+1 800 448 6262(Customer Care) 2 2

Humana Complaints & Reviews

Humana / Automated system for specialist officer call in authorization

Linda Bauman on Nov 14, 2016
Gottlieb hospital NPI 183170232 Tax ID 36279649 RE: patient ID H44999284 Angel Martinez DOB 8/21/1946 I called in for surgical authorization for Dr. Marcus Quek for date of surgery on 11/15/2016 I used the automated service and entered all the necessary info as requested and it wa...

Humana / I have been disenrolled with humana

charmaine royer on Nov 6, 2016
I am filing a grievance about Humana for the decision of disenrolled me as of 10/31/2016. I reside in Pennsylvania in the service area; where in the Evidence of Coverage booklet does it state "I can not visit immediate family members in any state for any period of time."!! I have requested...

HUMANA Insurance / Ride assist service dropped my 77 year old dad off and left him stranded for the second time

socra saintiche on Oct 17, 2016
On 10/15/16 Humana scheduled transportation for my father to take him to and from his medical appointment (15 miles away). They picked him up around 7am and told him that someone would be there to pick him up after his appointment to take him home. When his appointment was over, he called...

Humana / Medicare prescription coverage

banospaml on Sep 20, 2016
First off, do NOT let them deduct your premium from your social security benefit! You have been warned. When we moved from one state to another my wife could not find anyone to go to in the new state. When we called Humana we were basically told "sorry, tough luck" and since it wasn't open...

Humana Dental / Dental service

shdesai on Sep 16, 2016
I got dental from Humana ON July 2016.I had a probelm in my one of the tooth. I went to human net work doctor Mr. Edward A. Mucha on August 1, 2016 . He took X-ray and found several problems. Humana Insurance needed pre treatment estimate for authorization for any payment. I called human...

Humana / Humana Gold Plus HMO

Water Melon on Jun 28, 2016
I was seen at the cancer center today my HGB is 7.1 My oncologist gave an order for 2 blood transfusions. These 2 transfusions are desperately needed. I called customer service to ask why it is going to take 48 plus hours to receive approval for these two transfusions. An African American...

Humana / Insurance coverage

plyoung on Mar 11, 2016
Would not pay anything for my sons leg braces and the policy we pay for is a comprehensive commercial policy. The braces were $286 dollars and needed because his knees were out of alignment and he was having trouble walking. The orthopedic doctor called Humana on my behalf and verbally asked...

Humana / Unethical Behavior/ Utilization Review Nurse

Reviewer13071 on Mar 3, 2016
On 3/1/16 a request for LTAC was submitted through the automated system for patient Walter Johnson, DOB:12/31/1941, ID# H48658549. On 3/3/16 I received a phone call from Devera Ellis who is the CM at THR Harris SW (the facility where member currently is) and Devera stated that she received a...

Humana / Medicare Services

paulars on Feb 23, 2016
In December of 2015 I contacted Humana about clarifying my preferred provider (Dr Ma). The operator assured me that Dr Ma (my primary care doctor) was on the approved list but for some reason she was unable to have her indicated as my primary doctor. Between then and now I have spent...

Humana Health Insurance / Customer service

Reviewer48455 on Feb 22, 2016
I spent 7hours 19min trying to obtain a new PCP today; it took 11 different calls and a supervisor hung up on me. My previous PCP closed his office without warning. My health requires frequent visits and many meds I am 68yrs old and very ill at this time. If could I would IMMEDIATELY...

Humana / Not a very organized company

Reviewer83470 on Feb 18, 2016
Humana Outsourcing all their call reps give misleading info and they haven't processed a claims received 6 month ago with all information needed to process... Manager dont call you back and they never pay what they say... My Doctor office staffed told me NEVERT go with humana again...

Humana / Health Insurance Fraudulent Insurer.

Reviewer59239 on Jan 26, 2016
Don't let yourself be fooled...they don't payout medical claims. They cancelled our policy when we paid them with a certified check and proved to them with the postal receipt that it was paid in time. C Walsh promised to fix it after trying for a year...but she lied and never did. Gary

Humana / Customer Service

Reviewer12272 on Jan 25, 2016
I am trying to give the correct Fax number to my Doctor. After years of being a customer I needed a refill and after a month and a half finally received it. They had the wrong fax number for order. I am on the phone now for 2o minutes, been passed around 3 times and had bad...

Humana / Delta Dental PPO - Coverage

Jean Brink on Jan 21, 2016
On a recorded line, I was told by a Humana representative that my dentist Dr. Edith Gevorgian, Glendale, CA, was in network and that routine cleaning would be fully covered. After my first cleaning, Dr. Gevorgian received $21 from Humana. I called Humana and was told that she was NOT in...

Humana / Affordable Health care plan

Reviewer74971 on Jan 4, 2016
I obtained my health plan from Humana with the the Affordable Health Care in 2015. On May 1, 2015 Humana cancelled my policy due to non-payment which was paid by the Federal Government. Of course Humana did not tell me this nor did I get a letter. When I had to pay for my medication HUMIRA...

HUMANA Insurance / This company has ruined my records

Reviewer37484 on Oct 22, 2015
Company Humana Insurance gave me wrong details and not full information about their services. After all the problems appeared, I called to the company and asked to explain what they have done, but the reps weren’t talkative and refused to tell me anything. I was so angry and because of their...

Humana / Refusal to pay long term customer

Humana is awful on Sep 12, 2015
I cannot express how disgusting this company is. I was a young college student who was self employed and paid Humana for years!!! The minute I had any issues and needed help - they canceled my policy and made it impossible without attorneys to get medical bills paid. They should be out of business😔😔😓😓

Humana Healthcare / Px medicare supplemental

Reviewer65801 on Sep 4, 2015
I have met my deductible for my Prescription Medicare supplemental (Act 603467115-001) in January. Since, I have been paying for my co-payments which have already increased once this year. however I went to pick up my prescriptions for this month and one (Eliiquis) has gone from $79 to...

Humana / Coverage & Customer Service

vlm30045 on Mar 16, 2015
I have 2 complaints. The first one being that after calling Humana to get assigned a primary care doctor I then immediately called that doctors office and got an appointment for 30 days out. After going to my appointment on March 10th and being told to see a cardio specialist right away, I...

Humana Health Insurance / Poor customer service

rogerdb on Jan 27, 2015
The Humana health care corporation offers very poor customer service, They keep you on hold over and over. Sometimes as long as 30 to 45 minutes at a time. I signed up for a medigap insurance plan through them and was repeatedly given incorrect information and misled as to what they...

Contact Us


Feds Crackdown on Mortgage Fraud
 Feds Crackdown on Mortgage Fraud
more videos More Videos

Reply to