CB Fast Food Chains McDonald's service/quality

McDonald's review: service/quality

melinda greene of US

Feb 07, 2019 12:58 pm EST

I order a gallon tea and a medium fries to be fresh and hot. To be cooked fresh.
I get to the window and pay and the order says half a gallon so i said i will deal with it already paid after repeating my order 3 times to make sure it would be correct.
After waiting in line forever I finally get to pick up window and my fries are cold. Definitely not what I ask for. So I pull up and go in and stand at the counter a few minutes until someone finally realize I am stand there. 2 girls finally walk over and one says oh you didn't get your happy meal, with a happy meal and small fry in her hand. I said no I didn't get my fresh hot medium fry i ask for at the the speaker. She said oh take this one I said I order a medium not a small. The other girl said she had a medium and she said take this anyways and I will drop her some more. Which all I wanted was one medium hot fries which is all I could eat.
So as I stand there waiting on my hot fries the 4 girls are back in the front window talking as orders for the front counter is sitting in the chute to be bagged and handing to front counter. The girl making food for front counter walked up and looked at the order screen and said no one is doing their job, they are just standing around talking and finally a manager walks out of office which was 2 managers back in office the whole time and one on the phone the whole time. The short white hair older lady finally walks up to front drive thru window and tells the girls they need to stop talking and do something.
As I'm still waiting on my fries to cook they are finally done and had to ask the girl to get them before having to wait on another batch to cook. I know it's been a few years I have ran a McDonald's that did almost 4 million dollars a year but everyone in drive thru had to have a headset on including the manager. Not just the two girls in back window taking money and orders. If everyone had a headset on in drive thru maybe my fries would had been dropped when I order them and would had been hot and fresh when got to window.

McDonald's - I got a food poisoning eating their food 160

Resolved

McDonald's - Bad customer service 64

McDonald's - Made my 15 year old daughter afraid of work 129

McDonald's - Why are your ordering diet coke? 100

McDonald's - refund policy 5

McDonald's - Manager and employees

McDonald's - Drive threw order taker and over function of facilitie.

McDonald's - the whole experience today 3

McDonald's - smoke house burger, waiting time and service

McDonald's - Poor management wrong order

View all McDonald's reviews and complaints

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McDonald's contacts

McDonald's phone numbers

+1 (800) 244-6227
+1 (800) 244-6227

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33%
Confidence score

United States

+1 (888) 424-4622
+1 (888) 424-4622

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Canada

+44 370 524 4622
+44 370 524 4622

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13%
Confidence score

United Kingdom

+61 298 757 100
+61 298 757 100

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4%
Confidence score

Australia

+64 800 539 4303
+64 800 539 4303

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New Zealand

+43 810 001 212
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Austria

+45 33 266 000
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Denmark

+33 130 486 000
+33 130 486 000

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France

+49 897 859 4413
+49 897 859 4413

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94%
Confidence score

Germany

+353 15 138 181
+353 15 138 181

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Ireland

+31 205 642 666
+31 205 642 666

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Netherlands

+47 81 556 000
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Norway

+351 214 405 300
+351 214 405 300

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Portugal

+34 917 547 890
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Spain

+41 216 311 200
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14%
Confidence score

Switzerland

+90 444 6262
+90 444 6262

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Turkey

+86 400 920 0205
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China

+852 28 807 300
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Hong Kong

+91 112 460 4047
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7%
Confidence score

India

+63 28 635 490
+63 28 635 490

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Philippines

+27 860 000 040
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South Africa

+66 26 964 900
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Thailand

+1 (312) 291-9224
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United States

8800 707 4499
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32%
Confidence score

Russia

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