McDonald's review: Cajun burger from McDonald's in Beaufort West

Bought a burger at Beaufort West McDonald's on the 27th December 2023. My family was travelling from Cape Town had lunch in Beaufort West. The product received was not good. The lettuce was brown and smelly, the chicken patty was burned not as crispy like usual. It also happened when we were travelling to Cape Town on the 24th December 2023 and continued to give them benefit of the doubt and went back again on the 27th December 2023. But yet we received food not in good condition and we waited for more than 10mins and no one said anything, not even telling us the delay regarding our order and we were travelling to Free State Bloemfontein.

The company called me a day later regarding the matter saying that they will give a free meal when I'm in Beaufort West and I explained on my complain to their company that I'm not from there. But yet I still received an email saying the matter has been resolved. I'm not happy about how they handled the matter, I feel their phone was just calm me down regarding this matter.

It is such an embarrassing matter for an international company to be service people such food poor quality. I am so disappointed about everything that transpired.