McDonald's
reviews and complaints

I just had the worst customer service experience ever at McDonald's. My wife and I were trying to place two separate orders, but I got cut off twice during my first order. When I started my second order, the person on the speaker told me that I couldn't use two coupon items on the same order. I tried to explain that I was starting a new order, but she didn't listen and accused me of adding to my first order. She even told me to leave the drive-thru!

I asked to speak to a manager, but the same woman on the speaker claimed to be the manager and threatened to call the cops on me. I was so frustrated that I called the store and asked for a manager, but the same woman answered and refused to give me her full name. She just said her name was Madison.

I have never been treated so poorly by any establishment in my entire life. My wife and I feel discriminated against and disrespected. It's a shame because we used to enjoy McDonald's, but after this experience, we won't be coming back.

I went to McDonald's on Belleville Rd. Off of 94 in Belleville, Mi 48111 and I was not impressed. The prices were going up but they had not gotten them posted and had a line up in the drive-thru. I thought it was supposed to be THE BOUNTY LAW that a company sells a price that is posted and not charge higher before charging a sign. It's not fair to cheat the customers like that.

To make matters worse, they have not had a readable receipt in that drive-thru for MONTHS. I had requested over and over to have one I could read for a game I like to play with receipts. This they said over and over would be correct that day but for months shows they are just out and out right liars and it has never been corrected. How can anyone even know what they were charged for an item if it cannot be read on the receipt?

The drinks I ordered had chocolate on the outside of the cup and were not all the way full. It's not a big deal, but it's still disappointing. I hope they can get their act together and do proper training. It's not fair to cheat the customers like that.

I remember when McDonald's was good. It's a shame that the food has gotten this bad. I sure wish we had the McDonald's that they had 50 years ago. Today it is not worth a crap. Our city deserves better places for us to spend our money.

Overall, I was not satisfied with my experience at McDonald's. They need to improve their service and quality of food.

I wanna talk about this cool thing that McDonald's does that not many people know about. They build these houses for guests near children's hospitals all over the USA. My family stayed in one when our daughter was born and had to be rushed to the intensive care unit. We wanted to be close to her and the hospital, but traveling back and forth from our home was not an option. So we found out about the Ronald McDonald's house that was walking distance from the hospital unit where our daughter was being treated.

The McDonald's company gives some money to start these houses, but most of the expenses are covered by donations from regular people like you and me. The cost to stay there was only like $40 or $50 per night, which is a great deal considering all the stuff you get. Our room had two big beds, a TV, a phone, and a full bathroom with towels and everything. They even gave us toys for our daughter to play with! Downstairs, there was a huge kitchen and dining area where we could cook our own food and store it in the guest shelves in the fridge. They had gas stoves and all the cooking utensils you could need. Plus, there was a pantry with free non-perishable food like cereal, canned fruit and veggies, and pasta. And get this - volunteers came in three or four times a week to cook dinner for all the families staying there!

But the best part was the indoor and outdoor playgrounds for the kids. Our daughter loved playing there and it helped take our minds off of the tough situation we were in.

I'll never forget our stay at the Ronald McDonald's house. It was such a relief to have a comfortable place to stay while our daughter was in the hospital. Thank you so much, Ronald McDonald!

When I'm in the mood for a quick bite, McDonald's is usually my go-to spot. I'm not alone in this, as every time I pull up to the drive-thru, there's always a long line of people with the same craving. However, I've noticed that the line doesn't seem to move very quickly, and I often find myself wondering what's causing the delay.

Sometimes, I wonder if someone is ordering the entire menu, or if the employee taking the orders is new to the job. Other times, I wonder if the restaurant is short-staffed, or if the person ordering is just indecisive. These thoughts run through my head as I sit and wait.

One time, I went to a McDonald's in my town around 5 pm, and there were around 10 to 13 cars in line. After 17 minutes of waiting, there was still no advancement to the ordering screen. I was about to leave when we finally moved forward. I placed my order for a large Diet Coke, a medium fry, and a McChicken. It was a simple order, and it showed up on the display as being rang correctly. However, the same slow progress to the cashier went on for almost 45 minutes. I paid for my food and waited 5 minutes at the pick-up window. When I finally got back home and took a sip of my Diet Coke, I realized it was regular Coke. I then reached in my bag for the fries and found a bag of apple slices. So, no fries. I went for my McChicken and took a bite, but there was no lettuce or mayo on the sandwich. They had completely screwed up my order.

I went back to the restaurant, but the line was still backed up. I went inside instead, and they were kind of quick to rectify the issue when they finally noticed there was a customer at the counter. However, I've tried reporting these experiences to McDonald's in the past, but the company seems to ignore customer complaints. It's sad that this business has come to this.

I've noticed that the menu items have increased in variety and complexity, which takes more time to prepare. Sometimes, the store doesn't have the meats on hand, and they need to drop more on the grill or fryer. Additionally, I never see any adults running the store. It's primarily a workforce of kids, and I'm not sure if it's due to bad training or not reading the order prompters hanging from the ceiling in the back.

The introduction of a two-lane ordering system outside certainly doesn't help either. People get confused about who ordered first and who gets to go first, which I've actually witnessed the cashier becoming confused over. It's just another factor that slows down the process.

In my opinion, the demand for a $15 an hour wage should be the last thing on anyone's mind. They need to fix their organization skills and accuracy of orders, because right now, I wish the building was employee-less and fully automated. This is just my personal experience and opinion, and your experiences may vary.

It's been a whole year since I last visited McDonald's, mostly because it seems like they're more interested in social issues than making burgers these days. But after working all night on a project, I was starving and remembered I had a coupon for a free Egg McMuffin. I was actually excited to go back and try it out.

I knew the dining room wouldn't open until 6 am, so I got there at 6:15, expecting a line at the counter. But to my surprise, the doors were barricaded shut like it was Black Friday. There was a kid mopping the dining room floor over and over again, and hardly any cars in the drive-thru. At 6:30, I banged on the door and the kid came over and asked me what I wanted. I told him I wanted to come in and have breakfast, but he said he didn't have permission to unlock the doors. Even though the hours were clearly posted on the door, he still wouldn't let me in.

This isn't the first time this has happened to me at this McDonald's. I've been here before at night and the doors were locked then too. I even had to call the police and file a report. It seems like fast food chains are trying to eliminate as many employees as possible and go fully automated. I've seen this happen at Burger King too, especially on Sunday nights when they're short-staffed.

If you have a similar experience, I highly recommend filing a formal complaint with the local business license office. The hours posted on the door are legally binding, and it's important to hold these companies accountable.

Anyway, I waited around until the doors finally opened at 7 am. But there were no registers open and the dining room hours were different from the counter hours. I was urged to use the automated kiosk, but I had a coupon with no barcode or ID number, so I couldn't use it. I finally told them to serve me like a human being or I'd call the police again. They finally relented and served me.

The store was completely empty except for me and the employees' cars in the parking lot. It was like something out of George Orwell's 1984. But the sandwiches were good, at least.

Overall, I don't know what's happened to McDonald's. They seem more interested in eliminating employees than serving customers. And their food is becoming more and more lab-created. I don't know if I'll ever go back again.

McDonald's is an American icon that has been a part of many people's lives since childhood. It's a subject that has drawn intense arguments and fire from various interest groups, making it impossible to be objective. However, I will review the McDonald's website, which is a well-produced affair with a conservative design. It uses blank space extensively without trying to be minimalist for the sake of it. The site is designed to be functional and informative rather than flashy and superficial. It provides information about the history of the business, the product range, menus, and nutritional details.

Recently, I have been using McDonald's free Wi-Fi almost daily. Most McDonald's outlets now have free Wi-Fi, courtesy of AT&T, and on the whole, it's not bad when it works. However, the service does vary a lot, with some branches barely getting it to work at all, while others have impressive network speed. Most fall into a middle-of-the-road area that allows you to surf the web reasonably comfortably but has issues with streaming video. I wouldn't recommend going to McDonald's to watch a streaming movie, but then McDonald's probably wouldn't want you doing that either.

McDonald's is having to find an acceptable policy that acknowledges that for most people, free Wi-Fi means one cup of coffee and an 8-hour stay. They're used to offering just uncomfortable-enough seats and turning the A/C up to chill people out after a half hour or so, and several of their branches still have 'no loitering' signs in them. Things are changing, though.

Starbucks is offering free Wi-Fi with no time restrictions on their customers at all, the seats are comfy, and the power outlets are at ground level, which is more than you can say for half the McDonald's branches. These have the sockets in the ceilings, which means that laptop users have to climb on the tables and dangle their power adapters perilously over the heads of other customers. It's workable, for now, though some of the ceiling tiles are beginning to look the worse for wear, and the sockets themselves are starting to come loose.

All McDonald's branches here also have endless free refills of coffee and soft drinks, making them a very strong challenge to Starbucks as a venue for net-heads like myself. From what I've seen so far, there isn't much, if any, crossover between the two venues though. McDonald's remains solidly working class, English is not necessarily the first language of either the staff or the majority of the customers, and it exudes that bright, easily cleanable plastic-ness which jars with Starbucks' wood and woven interiors and soft, comfy chairs. There is no part of a McDonald's branch which cannot be sluiced down with a bucket of hot water.

The worst Wi-Fi service I've met at McDonald's was running at a miserable 300kbps download speed. Bearable, unless you're downloading or uploading files, but irritating if you are used to the sort of speed you can get at home by paying for it. The best has been something like four or five times that speed. If you're still struggling with dial-up, though, or sharing resources with multiple users in a public building, it's a more than acceptable alternative. And don't forget, it's free.

Accepting the connection requires you to accept some terms and conditions, of course, which relate to AT&T's general service rather than McD's in particular. No doubt you aren't supposed to download files, especially P2P ones, you sure aren't supposed to download or view porn, and you're supposed to read a very long list of conditions which frankly, I didn't read and can't imagine anyone else did, either. Obviously you aren't going to be sitting in the middle of McDonald's on a Saturday morning watching porn. Are you?

Starbucks, across the other side of the mall, has a faster network, comfier seats, and no doubt a bigger download limit. But if you have that distinct feeling that you're really more of a McDonald's person than a Starbucks one, now you have somewhere else to take your old laptop, and you can be fairly sure the other customers won't laugh at it. I'm sitting in McDonald's with my second free refill coffee right now, and nobody's laughing at me with my ancient IBM Thinkpad. I'd probably be embarrassed to take it into Starbucks, though, and there are no free refills there either.

This app is so horrible that I can’t even complete an order because it takes over 15 minutes to process an order, that never happens. I was standing in the middle of the restaurant, the app said I wasn’t even close
to the restaurant. It’s one of the worst apps out there.

The rate your order pop up is really annoying. Please add a no thanks button. I’m not interested in rating my experience every single time. It should be voluntary, but when I close the notification it keeps popping up. Until you fix this I would be rating it one star every time.

Been using the app for a while and love it!lots of points to build so easily, great deals, etc. but for the last few weeks I can’t seem to see the things I add to my cart. I’ll press add, but Idobt see where my items are added to anymore. Please fix this problem. This is a great app. Just inconvenient right now.

i used this app and loved it. then someone somehow started ordering meals in florida from my account. support didn’t want to help me or refund me, they wanted me to contact my bank even though the hacker had my mcdonald’s account, not my info. needs two-factor authentication, until then i’ll never trust mcdonald’s with my information.

After I earned almost 6000 points the App just died on me! Can't log in to my App anymore no matter how hard I have tried.
I have to create a new account and start from the beginning. VERY DISAPPOINTED!
The App did saved me money though and that is the awesome part. Guess they can take away your hard working awards anytime they wants to.

I have been using McDelivery via Rappi for almost 3 weeks now on a regular basis during the quarantine in Manizales, Colombia. About a week ago all i get from the McDonalds app is “store temporarily unavailable” now! I cant use Uber Eats, Domicilio.com, nor iFood. What happened to your app, or do you no longer deliver in Manizales, Colombia?

I earned several points that were about to expire, so opened the app to use them and it wont let me log in no matter what I do. It sends me a link to my email, then that link sends me back to the reset password page, which sends me the link to my email again. It’s stuck in a constant loop. Lost a lot of points over this. This needs to be resolved!

Siempre tiene un problema. Hoy no me dejó modificar los ingredientes de la orden ya que salía error de conexión, pero al ordenar sin modificaciones me permitió pagar. La amo porque tengo la menor interacción con la gente, pero al llegar a mi casa tivimos que pasar tiempo sacando pepinillos y cebollas, ingredientes que se pueden ahorrar si el app funcionara como debe...

Refunds are not processed through McDonalds support or the app. If you don’t get your item ordered through the app, support will tell you it is out of their hands and up to the franchise. The franchise will tell you to contact support and your money will never be refunded. Occurred to me once, won’t occur to me again.

If you want to order, order in person not the app.

so i downloaded this "for iphone only" app on my Mac silicon thiniing Rosetta2 would kick in and i would be able to enjoy ordering food on my Mac. So I was able to download but for some reason the app only is for latin american countries the USA is not an option. I truly regret being an early adopter of Apple Silicon - nothing and I mean NOTHING seems to work as advertised.

La app no cuenta con un sistema de reclamos o quejas ante un envío extraviado o que llegó en mal estado. Tienes que contactarte con la franquicia via email y el proceso es muy lento y a veces hasta sin solución. Yo llevo 3 semanas esperando que me efectúen un reembolso por un pedido que hice y llegó con la bebida derramada en la bolsa arruinando el resto de la comida que quedó empapada e incomible.

As a college student I take pride in my late night McDonalds. Nothing is more disappointing then a night out with the boys and the McD app won’t work. Hate it. Ruins my night. Don’t even want to chase female tail anymore more. I need my McD. Please fix.

Also what’s up with these horrible deals. Why can’t I stack point rewards also. Please rework this system. (as if you’re actually going to see this review)

Al principio de bajarla, siempre me salia el numero 1 como si tuviera algo pendiente. Entraba a todas las areas y se quedaba el numero 1 en el icono. Apague las notificaciones del app y se fue. Ahora hoy fui a usarla para ordenar y simplemente se quedaba en blanco la pantalla. Le di a un cupon de oferta de nuggets para ver si desde el cupon podia poner la orden y el app me dio un mensaje de error de que la oferta no estaba disponible en ese restaurant. Termine usando el servi-carro. ‍♂️

Recibí una oferta de cupón de un McFlurry de Twix gratis con la compra de un McCombo, primero busco el McDonalds mas cercano en la aplicación, llego después de 25minutos de viaje, me dicen que no trabajan las ofertas de la aplicación y mucho menos los cupones, que no son corporativos. Mirren los anuncios de los cupones, ni la oferta del McCombo tenían un asterisco, ósea que no hay ninguna clausura sobre quien participa o no, me hicieron perder mi tiempo y por ende mi emoción de visitar y comprar a mi franquicia de comida favorita.

Today at approximately 1330 I ordered a Crispy Sweet Chilli Wrap from MCDONALDS MIDDLEBROOK RETAIL PARK. I then drove to my desired destination to eat the wrap only for it to be Grilled. Disgusting. I was unable to eat it.

I would have gone back to the restaurant had I not had an appointment and am sure they would have sorted but not possible today and now I’m out of pocket.

I visited Mc Donald’s for lunch on 12/19/23. I was waiting on takeout when my number (218) was called as I approached the counter another customer stepped up and asked the girl a question and she walked off with my order her and another employee came back to counter and the the young girl told the older employee (female) about people not picking up their order the older employee told her to serve cold food. I told them I was here waiting and the older employee slammed by food and drink on the counter. I will not patronize that establishment again.

Went to mc Donald at 31707 Hwy 16 in Denham Springs I had ordered a Frozen Coke And Diet Coke and when got my Receipt it said a medium frozen coke and a medium fries and I had ordered a medium diet coke so they said they would give me a refund for my diet coke but instead charged me for the whole order and never took off the fries I am furious and will never go back to that McDonalds ever again Thank you the Rachel and Tracey Swan

Sunday 10 th December After driving through the drive through the order of 5 chicken selects meal the item that I was given wasn’t chicken selects some sort of round things in a select box I phoned the restaurant to see if they could deliver the right order the staff member who refused to identify themselves or the duty manager was very rude saying bring it back I explained I couldn’t return it to the restaurant as my wife now has the car so now my daughter is now without her food because of a mistake of McDonald’s staff Please advise on how to proceed

Arrived at team valley McDonald’s and placed order at 7.13pm. 13 just eat delivery drivers waiting for orders and around 20 normal customers. Also a queue of about 20 cars in drive thru. Plenty of customer complaining about long waiting times, eventually got my order at 7.50 pm. Fast food I think not. Got into car. Looked at order to see it was incorrect. Went back in to see if it could be rectified. Waited another 10 mins to get correct orders. Got fed up and left with incorrect order to the disappointment of kids.

Looking at the young staff they looked absolutely overwhelmed by it all. I felt for the young lady on the desk as she was bombarded with complaint after complaint. No sign of a manager .

In my opinion I think you have ruined the experience of going to McDonald in store as it’s just carnage with just eat drivers. The store was totally overwhelmed. A good manager would have closed the doors until the back log had been caught up.